With the economic downturn driving companies to look for cost cutting solutions, callcenter outsourcing has become a viable option for companies looking to deliver quality service for their clients, while lowering operating costs at the same time.
Call centers can be very expensive to operate for companies that have found the worsening economic conditions sending their accounts into the red. Dwindling resources have made corporations weigh the options of relocating their call center operations overseas. Additionally companies that do not have their own call center operations are finding that they can outsource these services to facilities in the Philippines at a significantly lower cost than creating a center.
Companies that outsource at first to save money are finding extended benefits with these services. Benefits not only include lowering costs, but also more flexible hours, higher productivity and better handling of peak traffic. With outsourcing companies that are Internet savvy and educated in social media, article marketing and blogging, clients are finding answers to their ever growing concerns of an Internet presence and additional branding of their business, above and beyond just more cost efficient call center operations.
Outsourcing services know that to attract and keep key clients, they have to stay aware of blossoming technologies, hire representatives with great verbal skills (no heavy accents) and make their clients aware of how they can keep tabs on how their reps are performing. A recent survey of clients already using an outsourcing company reported that they were mostly satisfied at 49.2% and very satisfied at 39.7%. Clients dissatisfied with their services reached only a small 1.6%.
While call centers may be the lion’s share of outsourcing services used, companies are finding the value of administrative work such as medical billing and filing. Most call centers are tied to a major retailer, mail order house or Internet services company that needs to keep branding of their business in the forefront of their customers minds. Pick an outsourcing company for your business that can deliver this valuable asset.
Don’t bleed your company assets any longer. Call center outsourcing is far different than it used to be. Find out how it can take your business to the next level.
Daven Michaels Author of the book Outsource This!