Among the South Asian countries, the Philippines is the fastest growing hub for outsourcing businesses. Compared to other nearby countries like India, the Philippines offer a highly qualified and dedicated work staff at a cost effective rate. This is one of the reasons why offshore outsourcing in the Philippines has become one of the highly regarded BPO locations due to its educated workforce and a large pool of English speaking employees. At present, there are hundreds of international companies that operate at various key areas in the country that provide a wide variety of outsourcing solutions for clients.
Although the fast growth of outsourcing business in the Philippines has been attributed to the boom of the call center industry, the country is also home to a wide assortment of outsourced services. Aside from outsourced call center services and customer support, offshore outsourcing in the Philippines also specializes in other BPO services like web content and site development, medical transcription, document processing, SEO, and more. For companies looking for qualified outsourcing staff, BPO service providers in the Philippines can provide the best, well trained employees. Their advantage is not only on finding a dedicated workforce, but Philippine BPO also offers a lucrative entry point to a thriving regional market in the South East.
More often than not, the most outsourced service in the Philippines usually involves call center and customer support services. Aside from the cost effective hiring solutions offered by the country’s workforce, the quality of the job is higher than its nearby countries. The majority of Filipino workers speak fluent English and their neutral accent makes them understandable to all English speaking countries. Similarly, the Philippine workforce is also more patient in dealing with importunate and demanding clients.
At present, developed countries are exploring other BPO services that the Philippines can offer. Offshore outsourcing Philippines have expanded to other key services particularly in IT. The Philippines is a growing BPO destination for software development, medical transcription, animation, and legal services. Since the Philippines is more westernized as compared to other nearby countries, the Filipino workforce can easily adapt to the requirements of their Western clients. There is also no problem with communication because Filipino workers speak English and can easily adapt the accent of their clients. This is an excellent advantage for companies who do not want their clients to know that their calls are being handled by non-locals.
Another attraction for offshore outsourcing Philippines is that the government has been supportive of BPOs and it is now focusing its attention on developing information technology as one of its leading BPO values. Two of its key cities, Manila and Cebu, offer state of the art and up to date telecommunication facilities and formidable computer network security. With BPO services focused on information technology, the majority of BPO companies can easily gather a pool of highly qualified IT personnel to meet the specific requirements of the clients.
Daven Michaels Author of the book Outsource This!