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Offshore Outsourcing Services – Frequently Asked Questions

Daven Michaels, 123Employee, Outsourcing in the Philippines, Offshore Outsourcing Services, Call Center Services, BPO Services Company, Call Center Services philippines, Philippine Call Center Services, Business Process Outsourcing Services, Outsourcing Company, Virtual assistantOffshore outsourcing services have provided countless business solutions to different aspects of business. Consequently, offshore outsourcing has become increasingly popular. A company can save as high as 50%-80% by hiring an offshore firm to handle some of its business functions.

Here are some of the Frequently Asked Questions (FAQs) about offshore outsourcing;

Question: Why offshore outsourcing?

It is cheaper to hire overseas workers to perform virtually all business functions, than hiring in-country employees. In locations such as US, research has shown that a company can save up to 80% by choosing an oversea company for its business functions. Other reasons why companies are using offshore outsourcing services increasingly include tax benefits, focus on core business, improved quality, cost restructuring, access to intellectual property, contractual relationship, access to the world’s best talents, operational expertise, capacity management, enhanced capacity for innovation, reduced time to market…the list is almost inexhaustible.

Question: How can I get a reliable offshore service provider?

Indeed, it can really be a daunting task when trying to hire the best possible provider for your business function needs. First, you need to look to the renowned locations for quality offshore services. The top popular locations include Philippines, India and China. United States companies are increasingly using Philippines and Indian workers to handle different business functions. Check the profile of a potential offshore service provider. See if the vendor is qualified to handle the task. You can interview 3-5 vendors and finally narrow down your search to the most capable.

Question: Is there significant cost saving with offshore outsourcing services?

Sure, at the beginning of this post, we stated about 50% – 80% business cost saving through offshore outsourcing services, specifically in the United States. Similar significant cost saving exist in other first world nations when companies choose to outsource some of their business functions. However, you need to carry out profound cost analysis, to ensure there is significant cost benefit in contracting out a particular business function, against handling such task in-house or in-country.

Question: what business functions can be outsourced?

Virtually all business functions, the list is a long one, the contents include;

1. Human resource management; this includes recruiting, employees’ benefits administration as well as retrenchment.
2. Accounting/financial functions; auditing, tax preparation and general financial functions of an organization.
3. Sales and marketing; ad campaigns, including internet promotion such as social media marketing, article marketing, e-book marketing, blogging and more.
4. Customer support function; this is basically call center service and other customer support activities that come with it.
5. IT support functions; the list includes help desk operations, telecommunications, network management, hardware support, software development

Indeed, offshore outsourcing services are extensive and highly rewarding. If you need help with your business function outsourcing, contact an expert here.

Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com

4 Responses to “Offshore Outsourcing Services – Frequently Asked Questions”

  1. Roger Murray says:

    it can really be a daunting task when trying to hire the best possible provider for your business function needs. First, you need to look to the renowned locations for quality offshore services..

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