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Philippines – BPO’s Frontliner!

Philippines has a winning edge over other countries because of the following reasons. Availability of English speaking, skilled human resources is plenty, also notable is availability of cheap work force to offer cost effective BPO Solutions. Moreover, a well defined process to address global needs is also an expertise among a huge portion of the Filipino people. Not to mention the attitude of high conscious towards quality. The Philippines also has an availability of advance technology at par with western countries. Lastly, it is a country considered to be a factory of the most courteous, ethical and flexible human resources to work in various types of customer service, technical support and other computer related works.

Business Process Outsourcing has been very visible in the Philippines for these reasons. In the Philippines, BPO is a relatively new concept with strong economical and business fundamentals which IT firms are now reeling towards, which provides an amazingly new plethora of opportunities for what Information Technology Companies can provide for the old-economy firms and how strongly they can get themselves entrenched in their value chain. This would not only make them felt very important in terms of their contribution but also as a tool for their clients, guaranteeing them competitive survival and growth in the current business market place.

In the Philippines the effect of BPO’s tremendous growth is relevant among call center business which is just a parcel of the business process outsourcing industry, which employs 340,000 people and have contributed more than 3% of the country’s GDP. Business Processing Association of the Philippines (BPAP), the industry organization, is active in trying to keep the boom going. They are aiming to hit US$13-billion in revenues by the end of 2010. The year 2007 saw a growth of revenue to US$5-billion from US$1.5-billion in 2004. BPAP is also aiming to increase the country’s share of the global market from 5% to 10%. Aside from India and the Philippines, other countries that are trying to tap into the rapidly-growing offshore market are China, Hungary, Poland, Brazil and Mexico.

With outsourcing in the Philippines comes defining and developing top quality business solutions based on the client’s goals and priorities resulting to top quality, value- added services that reduce costs, improve efficiency, and increase profits at a fraction of the cost. When it comes to outsourcing, we believe that by maximizing available resources both in and off shore, work can be done wherever it can be done better, at lower cost. Through strategic operation, premium human capital development, and the best technology platforms, our production facilities in the Philippines deliver superior work outputs resulting to a solid impact on revenue and business equity.

Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.OutsourcingOutsourcing.Com.

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