Home About Us Our Clients Pricing & Options Resources Order Articles FAQ's Blog Contact Us

Philippines: BPO’s leading English Speaking Labor Force!

The human resource in the Philippines is a vital factor in the inevitable success of Business Process Outsourcing. Knowing that the most critical aspect of a successful BPO is people, Philippines is a frontliner to providing the most useful and skilled human resource that is integral for this success. As a service provider, the people who work for you and for your clients will dictate your success as an organization. In a service business such as BPO, this is critical. BPO is fundamentally people business where geography and culture are the key and technology is an enabler. But if you don’t get the people part right, the rest is academic. Literacy rate: 95.9 percent of the total population. The literacy rate is one of the highest in the world, certainly when compared to others in the Far East and other developing nations (e.g., India is 52 percent; Mexico is 89.8 percent).

The Philippines is ranked #1 in the availability of knowledge-based jobs and workers worldwide, and ranked 4th among Asian nations in terms of labor quality, according to a survey conducted by the U.S. based Meta Group. Aside from the huge pool of productive, trainable and multi-skilled labor force, the country competes in the quality of its managers and information technology (IT) staff and engineers. The unique edge comes from a high level of proficiency in English (the Philippines is the 3rd largest English-speaking country in the world), the Philippines has world-class facilities and services. The country has excellent accommodations, fine restaurants, modern shopping centers, modern communication services and exhibition organizers, and reliable tour operators.Recent analysis suggests the Philippines to be the top location for more complex BPO activity where quality of outcome and customer service experience, not just cost reduction, is a prime consideration. The Philippines population is English-speaking, highly educated, naturally enthusiastic, and of a problem-solving disposition. They are very proud and conscientious people, who are friendly, loyal, and diligent. The work ethic and the attention to detail are excellent.

These factors brought a remarkable and significant change in the Business Process Outsourcing Industry. Aside from this human resource, recent growth spurt in the outsourcing industry in the Philippines has been fueled not by traditional low-value-added call centers but more higher-end outsourcing such as legal services, Web design, medical transcription, software development, animation, and shared services. Though call centers still form the largest part of the sector, the Philippines has begun leveraging its creative design talent pool, its large pool of lawyers, and its professionals in accounting and finance (Shameen 2006).

Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.OutsourcingOutsourcing.Com.

23 Responses to “Philippines: BPO’s leading English Speaking Labor Force!”

  1. It appears that you’ve put a good amount of effort into your article and I want to see a lot more of these on the Internet these days. I really got a bang out of your post. I do not have a bunch to say in reply, I only wanted to register to say phenomenal work.

  2. Awesome article. I wanted to lend a hand and submitted to social bookmark. I hope the popularity go up.

  3. I really love what you blog about here, very refreshing and smart. One thing though, I’m running Firefox on Fedora and some of your content are a little wonky. I know it’s not a popular setup, but it is still something to watch out for. Just tossing you a heads up.

  4. i google and found your blog,it is so good

  5. Hi, thank you for writing on this subject. I have been looking for something like this and your blog helps me a lot to understand the topic better. Waiting for your next post.

  6. well written article, i just bookmarked it for future reference. i would love to revisit on new articles. how can i set up the rss again? thanks!

  7. Find Friends says:

    Great article, i hope can know much information About it.

  8. shares utilize a excellent website decent Gives thanks for the effort to help out myself

  9. awesome information. This is a great site.

  10. Well, the post is in reality the greatest on this laudable topic. I totally agree with your conclusions and will thirstily look forward to your next updates. Saying thanks will not just be enough, for the exceptional lucidity in your writing. I will right away grab your rss feed to stay abreast of any updates.Fabulous work and much success in your business dealings!Thank you.

  11. Good data, numerous thanks towards author. It’s incomprehensible to me now, but in general, the usefulness and significance is overwhelming. Thanks again and excellent luck!

  12. Ferari phone says:

    I dont know what to say. This is definitely one of the much better blogs Ive read. Youre so insightful, have a lot actual stuff to bring on the table. I hope that additional individuals read this and get what I got from it: chills. Wonderful employment and great web site. I cant wait to understand more, maintain them comin!

  13. A good post indeed! That’s the sunny side of your writing, you write in a lucid manner and I have no difficulty to understand what you have said, even though I am a novice. Keep the good work going by continue blogging new and entertaining posts. I have already subscribed to the RSS feed of your weblog and look forward to reading more of your blog posts in the future.

  14. Sweet! Very nice”” Carter

  15. Great blog post.Really looking forward to read more. Fantastic.

  16. legit jobs says:

    Keep up the amazing work!! I love how you wrote this and I also like the colors here on this site. Very good opinions expressed here :)

  17. Web Hosting says:

    What a fantastic post! Thanks for sharing it on your blog.

  18. I admire someone that takes the pride you have and with your projecton of information. oSo when i actually do sit down to read material, I appreciate well written and organized blogs like this one. I have it bookmarked and will be back. Thanks.

  19. Good Job, Yourwords will be the Leadin the world!!

  20. Happy to see this, Yourwords will be the top 10in the world!!

  21. I’ll immediately grasp your rss feed as I can’t in finding your e-mail subscription hyperlink or newsletter
    service. Do you have any? Kindly allow me understand in order that I could subscribe.
    Thanks.

  22. Oh my goodness! Amazing article dude! Thank
    you so much, However I am having problems with your RSS.
    I don’t know why I cannot join it. Is there anybody having similar RSS problems?
    Anyone who knows the solution will you kindly respond?
    Thanx!!

  23. DiedraOToft says:

    Magnificent items from you, man. I have be aware your stuff prior to and you’re just extremely magnificent.
    I really like what you’ve received here, certainly like what you’re
    saying and the way through which you are saying it. You’re making it enjoyable and you continue to take care of
    to stay it smart. I can’t wait to read far more from you.
    That is actually a terrific website.

Leave a Reply

123 Employee
About Us
Our Clients
Pricing & Options
Resources
Order Articles
Resources
Privacy
Contact
Blog
Contact Us
Employee Referral Program
Job Openings
 

Join Our VIP Newsletter!

Enter your name and email below
Copyright -123Employee, LLC- All Rights Reserved | Contact Us | Entries (RSS) and Comments (RSS)