Malaysia is a nation known for its very attractive business environment, and up-to-date infrastructure and also for the strong support it gets from its government which in turn has made this country a rising outsourcing option to China and India. The Malaysian government has actually positioned Malaysia as a hub for world class technological innovation and services – which has made many top rated multinationals locate some of their global or regional business’ in this country. Malaysia is also a country that has a much more stable political climate (this is important) which is also effectively backed by regular economic growth which has also made this particular offshore outsourcing nation very attractive for sensitive, high-end uses in the banking and finance industry.

Even though Malaysia is still a nation that is exploring its niche, this country has also established authority as a well respected outsourcing destination. Malaysia’s outsourcing industry has been placed together on drawing investments in third party and also captive outsourcing processes from several leading global organizations that cuts across different verticals – Oil and Gas, Banking, sales, Logistics.

You also need to understand that outsourcing in Malaysia has completely evolved (seriously!) Business owners will be glad to know that this country has evolved into offering a variety of services niche and is even integrated in IT, Business Process Outsourcing (BPO) and data processing in a number of industry verticals.

The Malaysian government initiatives are indeed a principal factor in the driving force behind this country’s outsourcing industry. The backing of the Malaysian government has truly helped to form institutions that effectively (and carefully) manage a variety of roles which range from setting up a small business to kick-starting a big company. In addition to this, the establishment of world class facilities and economic advantages has also contributed to attracting more and more companies to this country.

The turn of the century has indeed seen the rapid rise in the number of offshore outsourcing countries, with many countries across the world trying their very best to cut a larger piece or share of the outsourcing marketplace. Well, it is certainly no secret that India, the Philippines and China are the top three leading outsourcing destinations in the world.

There are also a couple of outsourcing destinations that are making their way to being recognized as outsourcing nations to reckon with. These counties are:

·Kenya,

·Vietnam,

·Nigeria,

·Ghana etc

The aforementioned countries have seen growth from their local outsourcing market

Daven Michaels

Offshore outsourcing is known as the practice of employing the services of an outsourced firm to carryout a couple of business activities in a country other than the nation where the products and or services will be sold. Outsourcing has truly grown at a really fast pace, thanks to the development in the following:

·Modern satellite

·Internet technology

·Better connectivity

·A stable search for affordable labor in order to reduce expenses and achieve competitive advantage.

When a business employs the services of outsourced employees from less expensive countries such as the Philippines, India, Malaysia, China to handle its back office and other business functions; the company can cut down on labor costs and of course have the time to concentrate on its core competencies and thus provide better customer satisfaction.

According to a reliable report, the United States companies have saved about 8 billion dollars – all thanks to taking advantage of outsourcing to a top outsourcing country like the Philippines. There are many developing countries recognized for their outsourcing industries, and are patronized by developed countries such as the United States.

The Philippines

One of the great things about this country is its people. An average Filipino is well educated and speaks fluent English – If you are an American business owner, you will definitely want outsourced employees who speak impeccable English. Outsourced employees from the Philippines are known to be quite excellent particularly in front office operations such as sales and customer service.

The Philippines is a nation that has a really massive pool of productive, multi-skilled and teachable labor force. A large number of Filipino outsourcing firms will only employ staffs that are highly qualified for a variety of outsourcing responsibilities. There are many American owned companies in the Philippines.

If you are seriously searching for an offshore outsourcing company that will certainly provide you with outsourced employees that know their onions when it comes to effectively handling work activities such as telemarketing targeted at customers or clients in the United States, you will need to choose employees who speak impeccable English. A reputable outsourcing company will ONLY hire employees who will successfully meet all your needs for your telemarketing department.

Please note

It is important for prospective customers or clients to hear a telemarketer clearly – this way, they (prospective customers) will be able to understand the kind of products and or services that you offer.

Daven Michaels

Let’s cut straight to the chase

China

Yes, it may seem unlikely but in the recent years, China is a nation that is fast becoming one of the top countries that supply offshore software outsourcing this is because of China’s incredible development rate. Even though India is presently the top leader in software outsourcing provider on the planet; right now, China is doing everything it possibly can in order to take over from India so that they can be the top leading player in software outsourcing. Some experts have even predicted that China will one day become one of the top three countries for outsourced software.

Many companies are even beginning to plan their offshore techniques in order to advantage of China’s emerging strength as a top outsourcing country. This plan also includes searching for different methods to take advantage of this country’s present software strengths. There are some assessments that suggest that China’s outsourcing industry could even give India a run for its money as the top outsourced country in the information technology service market.

As a matter of fact, the recent flood of activities that placed China right on the outsourcing world map came as a result of the following:

· Government’s support and promotion

· Japan’s decision to move most of its software development processes to China

· And because some large foreign organizations set u R&D centers in China

India

It is no secret that this country is well known for its outsourcing industry – there is even a television show on NBC titled “Outsourced” which feature outsourced employees in an American owned business customer care service in India. India is a nation that that is known for a labor force with the following qualities:

· English speaking

· Affordable

· Highly skilled

· Educated

This country also boasts of the following:

· World class Information Technology and networking facilities

· Friendly laws

· Well paid taxes

· A somewhat stable political environment

· World class certified software companies.

India’s offshore outsourcing industry is really growing industry and has produced lots of success stories that sure makes India a really popular offshore outsourced country for Information Technology related work and of course Business Process Outsourcing (also popularly known as BPO) services too.

Please Note:

If you are searching for an outsourcing country to handle your customer care services, it is important that you choose an outsourcing nation that totally understands the American culture. India is wonderful when it comes to outsourcing technology related work projects but if you want to capture the American market with your customer service, consider the Philippines, because they clearly understand the American culture.

Daven Michaels