The Philippines outsource industry has offered great advantages for companies in the business sector. The idea of performing one’s work so that the stability and flexibility of a company can be maintained is a great attraction for a profitable business. In the Philippines, the services being outsourced include call center operations, accounting and finance, IT services, customer support services and technical support which can mostly be obtained at very low costs compared when these jobs are done on shore.
Quality assurance and cost effective labor force is the main selling point of the Philippines outsource industry. BPO services are not new in the Philippine economy and it is a strict competitor of other offshore outsourcing destination like India and China for the past ten years. Although labor cost in India and China is far cheaper than in the Philippines, quality assurance is at the minimum. But Philippine BPO providers package these two factors so in the end, clients will still enjoy a sizeable savings and bigger ROIs when quality of work is translated into profit. A good advantage of BPO providers in this country is that 90 percent of its labor force can speak and write English fluently so it eliminates the language barrier which can hinder the with way decisions are made or instructions are understood. The country also has one of the highest literacy rates among other Asian countries which in itself are an excellent benefit for those looking for an educated and quality labor force.
The Philippine outsource industry took sometime before it was recognized for its world class quality. At present, the BPO providers in the country now offer various business process outsourcing services including hiring professionals as per the client requirements. Other BPO destinations within in the country are also opening up as companies look for better ways to save on operational expenses. BPO providers with operations within the country’s key cities are naturally expensive as compared to similar companies operating in the provinces. Other areas in Luzon particularly in the Bicol region are being explored and there are several call center outsourcing companies who are already operating in these locations.
The expansion of BPO operations in nearby provinces is a clear sign of growth for the Philippines outsource industry. The good thing about the offshore outsourcing industry in the country is that even the Philippine government is highly favorable for the growth and multidimensional improvements which significantly help companies hire highly skilled workers ready for employment in just a short notice. The bottom line here is that the BPO services in the Philippines come in a variety of specialization which helps enhance not only its customer support but IT enabled solutions as well.
Part of the growing economy of the country is attributed to the continued and consistent growth of the Philippines outsource industry. With a number of foreign investors lining up to get a fair share of the profit, companies now have vast options when it comes to choosing the right BPO provider in the Philippines.
Daven Michaels Author of the book Outsource This!