Business owners and managers usually outsource to the foreign countries mostly to those in the third world. This is because the manpower, infrastructure and equipment are cheap. It helps them in saving money and also delivers the quality of service that is equal to what they have been providing to their clients. In order to get successes in this type of business, business owners and managers have to establish a great and healthy working bond with the service provider that they have chosen.
There are helpful tips that help in dealing with the service provider and build a rapport with them so as to be successful in outsourcing. The factors to consider are:
There is a need for well established system of communication for the regular communication and discussion. There are many communication channels that can be used. The most convenient and efficient channels to use are email and telephone. Establishing a relationship with the service provider is something that is long term and you must have proper resources and equipment that allow the communication to be carried out anytime.
Establishment of good partnership
Good partnership is a key to gaining success in business. The business owner or manager should be viewing issues at the same level from the beginning of partnership. It is important to explain and communicate every goal and objective that should be accomplished and the time within which it should be done.
Adhering to the contracts states
In order to get the most out of outsourced services, it is important to have a contact. This is a document that has obligations and aspects that the parties agree on. A contract should have intellectual property, confidentiality agreement, deliverables and list of the obligations for both parties. It should also include its term or scope. All details in the contract should be discussed and clearly explained before putting up the business.
Agreement to level of service
It is crucial to discuss the performance level that the service provider is expected to offer. When you establish the level of service, it is important to agree on the performance indicators. Measure the performance of the providers on a regular basis by using these indicators. This helps in determining if the provider has the ability to reach the agreed level of performance.
Preparing for worst
It is important for service providers to have contingency measures for any problems that might occur. Outsourcing involves risking and there is a need for another plan that can be used if things do not go as they were expected in the first time. The business environment is unstable and unpredictable and it is crucial to devise strategic plans for businesses to be competitive and remain ahead of the competitors.
Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com