Home About Us Our Clients Pricing & Options Resources Order Articles FAQ's Blog Contact Us

Business process outsourcing: Better customer service and better price

Globalization, the heightened need for security, and mergers and acquisitions have made the business world a more complex place, and [businesses] use consultants to help move through that landscape,” says Eric Figueroa, an economist with the BLS.

Gone were the seafaring days to trade lambs and textiles. As the global market need requires and presents better and new products, there is now a very high demand of customer service and technical expertise offshore. As giant companies consolidate to save money, they are transferring their human-resources functions outside mainland. JP Morgan Chase, General Motors, HSBC and Sprint are just among the few that caught the Business outsourcing mania. Now, more and more companies are mining human resource offshore. Offshore outsourcing has expanded and improved due to the mobility of globalization. Right now sales and marketing, customer service, technical support, billing and information, banking and finance health care consultation and travel and hospitality— all these companies have sought offshore human resources.

The business process outsourcing markets have become globalized in the past 10 years. Just as BPO have become common that buyers should at least consider to enable process improvement and cost reductions, the global sourcing of BPO is becoming an option that merits consideration. The key issue for outsourcing buyers today, therefore, is how to develop a service delivery model that can fully exploit global sourcing opportunities and is supportive of overall corporate strategies, goals and principles.

After having decided to outsource all of its business process baring its core competing area, an enterprise also has to plan and strategize of how it would actually outsource, to whom and how it would integrate this whole process which is equally crucial for maintaining its competitive edge of its competition. Any corporate house having debated on the various business processes that it wishes to outsource now needs to pick the right outsourcing firms/agencies by doing the necessary due-diligence in terms of researching and analysing a particular firms capability and credentials and its track record for having accomplished outsourcing activity for reputed clients. Equally essential to brainstorm is how would one be bringing all these different outsourcing firms together while integrating the different business components and ensuring this does not entail into complicated issues consuming more time and energy.

The innovations of offshore outsourcing has contributed much toward increased development in either economies. Since business process outsourcing involves an exchange of services, it results to an increase in international flow of capital. Many Information technology zones are created to the increasing demands of business process outsourcing companies such as secured location, clear phone reception and Internet ready area.

The Philippines is considered as the best source for business process outsourcing. Most call centers especially the big ones are strategically located to ensure safety and privacy of the information of the foreign companies they serve especially in the banking and finance department.

Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.OutsourcingOutsourcing.Com.

59 Responses to “Business process outsourcing: Better customer service and better price”

  1. Yoox says:

    thanks for your tips..really excellent

  2. hypnosis says:

    Cool writing & Great a site….

  3. Lucina Feery says:

    Great info! I recently came across your blog and have been reading along. I thought I would leave my first comment. I don’t know what to say except that I have enjoyed reading. Nice blog. I will keep visiting this blog very often. http://www.finance-insurance-loans.com/ q4

  4. Cheers lots, I have found this very useful!

  5. You’ve got some very interesting information here on this site. Keep up the good work.

  6. I like the information that you wrote here. Keep up the good work.

  7. Ah!!! at last I found what I was looking for. Somtimes it takes so much effort to find even tiny useful piece of information.

  8. it Is easily my favourite, lovely post really will be coming back to this time and time again. Thanks!

  9. Hello,Great article dude! i am Tired of using RSS feeds and do you use twitter?so i can follow you there:D.
    PS:Have you thought putting video to the blog to keep the people more entertained?I think it works.Kind regards, Federico Gimble

  10. You have a great Blog here Mate. Love your content very informative, Please keep up the good work.

  11. Trent Galli says:

    Hi,I find that your web site is incredibly beneficial and useful and we were curious if there is a possibility of acquiring More articles or blog posts like this on your website. If you willing to help us out, we can be willing to compensate you… Best wishes, Trent Galli

  12. seobpo says:

    Nice post and nice site.. well worth the read thanx!

  13. Howdy there,I find out that your web site is quite informative and helpful and we were curious if there is a possibility of obtaining More article content like this on your website. If you willing to support us out, we will be willing to compensate you… Best regards, Wallace Rohrscheib

  14. Keep up the good work. Your site was informative. :)

  15. Wow, that was interesting.

  16. Thanks for the information. It’s nice to know I’m doing something right!

  17. Loraine Laub says:

    Remarkable Blog here on the finance sector. I love looking at blogs that have to do with business and finance, so thank you for keeping us up to date with your blog! Ill be coming back!

  18. Great Web page for investing articles and posts. Really enjoyed it alot and plan on coming returning, so keep up the very good work!

  19. Loraine Laub says:

    Very good Blog here on the financial sector. I love looking through blogs that have to do with business and finance, so thank you for keeping us up to date with your blog! Ill be coming back!

  20. Cool, there is actually some good points on here some of my readers will maybe find this relevant, will send a link, many thanks.

  21. Awesome, Awesome and Awesome, this website delivers what the google search tells me, this is very valuable information and has been of great help to me, thanks.

  22. I would like to begin by saying, thank you for providing me with the information I’ve been searching for. I have been searching the internet for two hours looking for it and wish I would have found your website sooner. Not only did I find what I was looking for, but also found answers to questions I never even thought to ask. Thank you for such a wonderful web-site!

  23. Exactly where can it be, i need you just read more about this article, thanks.

  24. Excellent content. Thanks for posting.

  25. I found some good info here today.thank you

  26. sotaarino says:

    I enjoyed reading your blog ~ thanks for posting such awesome material.

  27. dispenses employ a wonderful webpage decent Gives with thanks for the work to help me personally

  28. Thanks for this usefull information.

  29. I don’t regularly reply to posts but I’ll in this case. WoW

  30. bal says:

    That is some inspirational stuff. Never knew that opinions could be this varied. Thanks for all the enthusiasm to offer such helpful information here.

  31. Helpful piece of writing. I can consider it be the case of course not normally. I usually don’t publish though I would like to chime in this time and let you know I appreciate the blog.

  32. That is an interesting point. I never thought about it that way. it is a great example of that too.

  33. I have met some really neat people through the comments, I certainly want to encourage more me to comment. Thanks for the tips!

  34. I have tried this products.very Nice

  35. Very cool, Very nice resource list.

  36. Tires says:

    Hi amazing web log, I noticed your site when I was study on some methods to enhance my site. I was just inquiring which spam software program you employ for comments because I get a good deal on my blogs.

  37. Eco Tours says:

    Hi, I can’t understand how to add your site in my rss reader. Can you Help me, please

  38. I liked reading your blog ~ thanks for posting such good material.

  39. Thanks for taking that time frame to discuss this, I feel strongly about it and also love learning more on this topic. If possible, as you gain expertise, would you mind updating your blog with more information? It truly is extremely helpful for me.

  40. Your site came up during my research and i’m stricken by what you have prepared on this content. I’m at the moment diversifying my hunt and therefore can not contribute more, all the same, I’ve bookmarked your site and will be returning to keep abreast with any kind of upcoming changes. Simply appreciate it and thanks for permitting for my comment.

  41. I don’t normally post to blogs but I enjoyed this post so keep up the good work.

  42. Outsourcing site that has more than just the normal government projects listed. Looks good.

  43. Ah!!! at last I found what I was looking for. Somtimes it takes so much effort to find even tiny useful piece of information.

  44. Great site man , just keep it . greetings from uganda lion

  45. thanks so much for this post

  46. Great tips! I totally agree with removing barriers to comments – I will not register to comment unless it is a blog I visit frequently.

  47. im not one for using textures normally but you have inspired me to be a bit more creative in this area, great post!

  48. Fascinating…and I agree with all of it. Keep up the great work…I will undoubtedly be back shortly

  49. do u have an issue with your rss Feed? It’s not working for us :(( .Thanks for your summary ireally liked it

  50. You have a great Blog here Mate. Love your content very informative, Please keep up the good work.

  51. Heya, already been reading your blogging site for a long time. I manage a comparable blog page but I keep receiving a pile of spam comments, how can you maintain your blog page so clean?

  52. Intriguing article. Thought it was a very good read and certainly thought provoking. I didn’t agree with everything you had to express concerning the subject, however on a whole, I thought you declared your own point nicely. Just thought I’d personally chime along with a remark here. Look forward to your next, fascinating posting

  53. Wow, YourName will be the Leadin the world!!

  54. took me a while to browse all the comments, but I really enjoyed the subject that you chose. It looked to be very helpful to me and I am sure to all the other people who have looked at this blog, It’s always nice when your not only informed, but your also entertained! I’m positive you had fun writing this article. I’m going to grab your rss feed so I don’t miss anything important that you guys may come up with in the future, Thanks..

  55. I would like to thank you for the efforts you have made in writing this article. I am hoping the same best work from you in the future as well. In fact your creative writing abilities has inspired me to start my own BlogEngine blog now. Really the blogging is spreading its wings rapidly. Your write up is a fine example of it.

  56. I don’t understand this post. I must not be getting something basic here.

  57. Your blog is very useful. Thank you so much for providing plenty of awesome information. I have bookmark your blog siteand will be without doubt coming back. Once again, I appreciate all your work and also providing a lot good tips for your readers.

Leave a Reply

123 Employee
About Us
Our Clients
Pricing & Options
Order Articles
Contact Us
Employee Referral Program
Job Openings

Join Our VIP Newsletter!

Enter your name and email below
Copyright -123Employee, LLC- All Rights Reserved | Contact Us | Entries (RSS) and Comments (RSS)