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Outsourcing A more Stable Option

The shift from internal hiring to outsourcing services

With the massive growth of organizations (due to growing demands for their services over years, bringing about the growth of their workforce, which demanded an increase of infrastructure capacity to cater for the employees in workstations, remuneration, insurance, and pension schemes), came its own challenges.

Adequate Service Delivery was also at some point a challenge, in cases where capable hands that rendered excellent services (that translated to the increase in demand of the company’s services) retired from service, were not easily replaceable with equally competent hands. Quality of services dropped, customer patronage dwindled, yet remuneration of staff, and general maintenance increased, resulting in a net-loss.

The Outsourcing Industry

With the gradual shift from in-house mass hiring to outsourcing of services to dedicated service providers, the outsourcing industry gained popularity. It became easier to sit back and let an expert handle those projects for your company, while you focused on other areas. Outsourcing still made human capital relevant, while providing solutions for your business.

Automation and Outsourcing

Automation and Outsourcing both provide cheaper, more effective and reliable ways of handling projects in organisations. However, these innovations were not without their glitches.

With automated processes and the use of machines at work, service delivery and work process improves, but human efforts are rendered obsolete.

Outsourcing like Automation, provides cost effective ways of managing your business, yet created uncertainties for some.

Although, the fear of outsourcing taking the jobs of citizens was not as big a threat as automation, which entirely displaced workers from the field.

Creating a balance

The total out-phasing of the outsourcing industry will increase operations costs and put pressures and demands on entrepreneurs.

The idea of integrated-services by outsourcing companies is being kicked against in some sects, although it only makes sense that some interrelated services are better being run concurrently, than outsourced singly to various outsourcing companies. That is, if your company required call-centre services, and telemarketing services, outsourcing the telemarketing part to a telemarketing outsourcing company, and the call-centre for inbound calls to another organisation to handle that, would require you monitoring both organisations, which would be a bit more cumbersome than keeping tabs on one company that would cater for both projects concurrently.

Keeping human capital or human resources relevant, as well as effectively handling projects, is a striking a healthy balance in workforce evolution.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

One Response to “Outsourcing A more Stable Option”

  1. This Daven Michaels is really true to his words..keep inspiring, The most humble businessman i have ever seen…

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