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Outsourcing Customer Service: Don’t incur Huge Cost on In-house Help Desk, Outsource It!

That’s nothing but the truth. You no longer have to budget a huge part of your business profit to set up a standard help desk in-house – outsourcing customer service is the secret behind it! Most of your competitors are outsourcing their customer service and reaping great benefits as a result.

So You Think You Can Operate Customer Service in-House successfully?

Even the big companies and corporations are handing over their customer service to external operators who are usually at offshore locations such as Philippines. They are not doing this just to save cost —of course cost saving is the biggest factor — but they also want to make sure their customers are well attended to.

You really think your in-house customer help desk is effective – when the same employees who attend to your customers are the ones running back to do data entry tasks or perform other administrative tasks. There’s no way your customers can get quality attention when this is the case.

See what your competitors are enjoying by outsourcing customer service (you can start enjoying same benefits too!);

  • Zero cost on customer service space and equipment: You don’t have to create a space or spend on customer service gadgets/equipment’s when you decide to outsource your customer service.
  • The outsourcing provider has a call center or help desk space that has been fully equipped. Once you agree on service price — which is usually very affordable — you will start enjoying all of those equipment’s to offer super-quality customer service to your valued customers.
  • Your customers will become truly satisfied: When customer reps have nothing else to do but attend to your customers need all day, it will ultimately result in highly satisfied customers. And, these customers will remain loyal to you and your business.
  • Zero cost on training and retraining customer reps: It’s not just set-up cost that you will incur if you choose to host your help desk in-house. You will also need to incur cost on training and re-training customer reps periodically. These costs are completely taken out of the way when you resort to outsourcing for your customer service.
  • Customer Service is Non-Stop: It doesn’t matter what time of the day or night your customers need an issue resolved, they won’t be turned away because the business is closed for the day. Outsourced customer service happens round-the-clock.

So, don’t delay any longer in outsourcing customer service!

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

3 Responses to “Outsourcing Customer Service: Don’t incur Huge Cost on In-house Help Desk, Outsource It!”

  1. Tim Mann says:

    I really liked your blog post.Really thank you! Awesome.

  2. Fantastic article… THANK YOU so much Daven Michaels!!!

  3. Melita Long says:

    This Daven Michaels is really true to his words.. i love you man.. keep inspiring…

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