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Outsourcing Of Services To Virtual Assistant: Here Are The 24 Questions You Should Ask Before Hire

Outsourcing Of Services To Virtual Assistant

Outsourcing of services, particularly to virtual assistant should be done with utmost care. Are you prepared to use a Virtual Assistant for your business outsourcing? Great!

Consider the questions you will ask as soon as you have shortlisted your possible candidates and make sure you don’t skip this important process of an outsourcing contract. Because it is by asking these questions that you will have a better idea of where your preferred Virtual Assistant stands on different things and whether they are keen about what they do or not.

Here are the 24 questions you need to ask a VA before outsourcing to them:

1. How long have you been in VA outsourcing business?
2. What is the target market you serve?
3. Where is your office located? (What is the time zone particularly)
4. What are your working hours?
5. Do you render after hours service or on the weekends?
6. Is there any additional fee or charge for rush or emergency projects?
7. What do you consider to be a rush project?
8. What is normally your turnaround time on projects?
9. Do you have more workforces on your team? (Particularly, do you have a backup plan if your computer crashes or get sick – so that my work will still be done on time?)
10. Do you have customer references? May I get in touch with them?
11. How soon will respond to an email/voicemail from me?
12. How do you get your invoicing done? (What is the exact day of the month?)
13. What is your acceptable payment method?
14. Do you need me to sign an outsourcing contract? If yes, what does it involve?
15. Which form of communication do you prefer?
16. What is your favorite of all that you do for clients?
17. Do you charge for time spent on the phone or for emailing?
18. How available are you?
19. Do you invoice up front or on completion of projects?
20. What computer software programs do you use?
21. Do you have any privacy agreement?
22. Will my work be sub-contracted to another outsourcing company?
23. What safety measures do you have?
24. What do you charge for personal outsourcing of this magnitude? (How is time billed – 15-minute increments, per project, etc.)

These are the vital questions you need to ask among others. Asking these questions is like conducting an interview to know the competence of the Virtual Assistant. However, once you are done with the consultation, you don’t need to say yes or no to the VA. Just let them know that you will contact them in the next 24 hours.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs to build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

One Response to “Outsourcing Of Services To Virtual Assistant: Here Are The 24 Questions You Should Ask Before Hire”

  1. Liz Bentley says:

    Fabulous advise. Something we can all put to use.

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