Effective outsourcing comes with loads of benefits such as cost-saving, improved performance, improved risk management, access to large pool of talents, reduced time to market, tax benefits, competitive advantage and more. Therefore, a company needs outsourcing strategy to achieve the best result with outsourcing.
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When a company hires another company or employees to perform some of its functions overseas, this is known as offshore outsourcing. For instance, a computer manufacturing company in United States may use overseas workers to handle customer help desk and technical support phone lines. 
Sometimes, carrying out certain business operations in-house becomes daunting and cost-intensive. Also, lack of expertise in certain segments of an organization (e.g. information technology) can hinder business growth significantly. For these and other reasons, 
Getting Started: the basic 
Outsourcing has become a popular trend in the United States, Europe and other first world countries. 
One of the largest areas of outsourcing today is IT. Information technology is the engine room of any organization. Virtually all business aspects are controlled by information technology platform. Therefore, the IT needs of organizations are growing by the day. Sometimes, it gets so overwhelming that a company cannot manage its IT requirements alone. Outsourcing of IT is a common solution when information technology requirements of a company become overwhelming.
Outsourcing is a popular practice in today’s business world. Small and large organizations are increasingly outsourcing some or most of their business functions. In previous years, cost-saving was the driving force behind outsourcing. However, outsourcing benefits have gone beyond cost saving. Several aspects of a company’s activities can be outsourced. One of the most outsourced business functions is customer support. This is popularly known as call center. 
