Posts Tagged ‘Business process outsourcing’
Wednesday, September 2nd, 2009
We’ve discussed a lot of issues in regard to how outsourcing can save your business money. Reducing labor costs and increasing productivity is just a start. But today, I would like to address cultural issues of working with a particular country when searching for potential overseas reps. India, Asia and even Africa have gotten into the outsourcing game as it becomes easier for these countries to access the Internet and local communication and infrastructure improves. But that is not the final picture when working with outsourced reps.
Cultures vary greatly in emerging markets such as Asia. It may be difficult to research just what kinds of work ethics, holidays and marketing understanding a particular culture may have. It is best and easiest on you to work with a culture that is as similar to an American society as it can get. The Phillipines has a structure very similar to the US in terms of their government, work ethics and technological understanding. Many workers in the Phillipines speak English quite fluently and have visited the US or may have even gone to school here. They are familiar with the American way of doing things and many companies emulate the US vision of commerce.
Some cultures are so different from ours that a number of problems can arise for an American company looking to outsource. Communication can be very touchy in places such as Asia where it may be easy to offend one of your reps. Ways to communicate in the US would not fly in many Asian cultures and who wants to offend their workers? Researching these differences could take forever. Other factors such as religious practices, the threat of terrorism and even privacy laws and the court systems can create a major headache for businesses interested in outsourcing. Business conduct, greetings, forms of address, gestures, value systems and punctuality vary widely around the globe. Choosing a culture that may be more familiar to our way of life will create a easier situation when it’s time to make your decision.
Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com
Tags: BPO articles, Business process outsourcing, globalization articles., offshore call centers, offshore outsourcing articles, Philippine call centers, Virtual Assistant Posted in
Sunday, August 30th, 2009
The Internet is changing everyday…and fast! It’s hard to keep up with all the changes that take place daily that could benefit your business online. Recent changes include what is called “social media.” This is the new power of the Internet and it can deliver the message of your business more quickly and completely than typical media outlets of the past. And with this new media is the opportunity to create a presence online with lightening speed with virtually no cost. The costs relative to social media are the training and labor to implement the tasks. Outsourcing then becomes the perfect solution.
Consider these costs. Online video can put your business in front of the eyes of millions of potential prospects for almost nothing. Video hosting on YouTube, Facebook and other social sites is free. How much would you spend inprint ads to get the same exposure? The training to learn to execute these tasks properly can be expensive. But what if an outsourced rep already had these skills? And since this social media can be accessed through the Internet, any employee with a computer could get the job done. Why pay for expensive American labor when an outsourced rep can do the same work for half the price?
Half a billion people are part of some social network or another. They access these sites everyday. They search for information, build relationships and partake in online commerce to the tune of over $200 billion a year. Is your business a part of this growing trend? If not, you may be left far behind. Outsourcing with Internet savvy assistants can help skyrocket the sales of your business. You need to find any and every avenue available to compete in this tough economy. And you need to save money doing it.
Demystify this online process by hiring an overseas rep trained in social media. Use the power of videos, MP3’s, blogging and relationship building to grow your company image and take advantage of the Internet as a worldwide marketing tool. Ecommerce is the future. You need to be a part of it. Help is available to make your business the best it can be, you just have to know where to look.
Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com
Tags: BPO articles, Business process outsourcing, Business process outsourcing articles, globalization articles., offshore call centers, offshore outsourcing articles, Outsourcing Companies, overseas outsourcing, Philippine call centers, retailing solutions, Virtual Assistant Posted in
Wednesday, August 26th, 2009
According to a statistic in the Wall Street Journal, 80% of businesses have used LinkedIn to search for employees. LinkedIn has over 50 million active users that create profiles to look for employees or to find a job themselves. The groups on LinkedIn are banded together by industry making the groups a hotbed of networking and activity. Where is your company’s presence on LinkedIn? Who would you like to find?
As with any social networking site making contacts, creating profiles and answering emails can be very time consuming. Outsourcing this kind of work can be very beneficial and profitable for your business. Just having a presence at all on these social networking sites can help give your business a boost in the search engine rank making it easier to be found with keywords. Where are you in a Google search?
Outsourcing is not only a way to save money. You can use a good outsourcing company, one that has the proper training, to help grow your business by creating social networking profiles. Each one is another opportunity to be seen as part of your Internet marketing strategies. Using a site like LinkedIn, there are numerous places to put further information, build a database of potential customers and interact with the clients you already have. It is just plain, good old customer service to able to identify your client’s needs and give them easy access to your company resources.
Rethinking your outsourcing needs from just cost cutting to creating a partnership with your overseas rep, opens up new opportunities for growth and profitability. Researching the right outsourcing company will make all the difference in the viability of your business in this tough economy. Outsourcing is the answer!
Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com
Tags: BPO articles, Business process outsourcing, Business process outsourcing articles, globalization articles., offshore outsourcing articles, Virtual Assistant Posted in
Saturday, August 22nd, 2009
An outsourcing affiliate program is a great way to create a real income for you and your business. But not all affiliate programs are alike nor are all outsourcing companies alike. The proper combination of company and program and the proper education of yourself, the program associate, will guarantee success. Remember, you are the salesman, but the company needs to provide the proper tools to help along the way.
A good affiliate program will help educate the associate with tips and techniques that the associate can use on websites, articles or even speaking engagements to insure that a dialog opens up between you and your prospects. If your prospects have questions about the service, which they always will, has the affiliate program provided the answers and availablity to make the sale?
A good affiliate program will provide basic training in what you can do to increase conversions, places you could push the program to interested parties and even provide links and graphics that can be included in websites or email marketing strategies. Remember…you are a team with your affiliate partners. They should try just as hard as you do to create sales.
Commissions should be fair and easily understandable. They should have a two tier structure so when your customers recommend the program to their prospects, you still get a commission. That encourages a recommend structure far down the line and creates the possibility of greater income. Look for affiliate programs with a commission above 20% and recurring billing commissions when possible.
Outsourcing is one of best affiliate programs for a couple of reasons. Not only is it a growing trend because of the economy, it is a service that you can use yourself to grow your business while seriously cutting costs. Recommending the affiliate program to just a couple of customers means that you can use the service at no cost you! Imagine doubling productivity, cutting your bottom line and not paying for employees.
Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com
Tags: BPO articles, Business process outsourcing, globalization articles., offshore outsourcing articles, Outsourcing Companies, Philippine call centers, Virtual Assistant Posted in
Monday, August 10th, 2009
Video marketing is the most effective way to promote your products and services on the Internet. Prospective clients get a chance to see you in person and see your products in action. Video testimonials from your satisfied customers are a great way to show how your products can help any industry and make you the expert. Video taping your industry seminars will give a chance for future clients to see how your services and solutions will change the way they do business. With this tough economic outlook, your customers will need as much information as they can get before they commit to spending their long term capital investments with you.
Video not only answers the solutions to giving your clients information, you can use the power of video to get great search engine positioning for your online marketing. Google now specifically uses video and other multimedia types to give their searchers as much well rounded content as they can deliver. This means they actively search for video to deliver certain information. Where is your video presence for your company on the Internet? Do you know how easy it can be to create an online viral marketing campaign using the power of simple videos?
I know. You are thinking that video is too complicated and too expensive to consider. But this is no longer the case. The mechanics of video production has lowered the learning curve almost overnight. For a couple of hundred dollars you could be producing effective videos to promote your business. But the real power of video shines through in it’s ability to market itself virally.
What this means for you is that one video can be distributed across the Internet in very short order. And lucky for you, this is a process that be easily outsourced. Processing, uploading and distributing your videos can be time consuming for you, but an outsourcing solution can increase your Internet visibility for as little as $5.00 ann hour. How? By using an outsourcing company that is trained in video marketing. It is such a simple concept, but one underutilized by most outsourcing firms. But a new breed of outsourcing firms are emerging. Ones that can take your business to the next level if you know where to look. How about starting right here…
Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com
Tags: BPO articles, Business process outsourcing, Business process outsourcing articles, globalization articles., offshore call centers, offshore outsourcing articles, Outsourcing Companies, Philippine call centers, Virtual Assistant Posted in
Friday, August 7th, 2009
Your business or particular industry has articles that are regularly published in industry news journals, white papers and quarterly reports. Did you know that marketing those articles on the Internet can create a ton of traffic to your website or create profitable leads to your business? You can use those same articles to send online press releases and create downloadable reports and products to give away to targeted prospects.
Article marketing, writing and posting can be time consuming. Your labor costs are already a concern. But if you could utilize the power of online marketing with a reduced, cost effective labor force, wouldn’t you? Outsourcing is the answer you are looking for. Imagine what the power of generating thousands of qualifies leads for your business could do for your revenues. And imagine if you could have that and other powerful marketing techniques for only $5.00 an hour!
A properly trained outsourcing team of dedicated reps can make this happen for your business. Carefully check out the qualifications of any overseas rep firm before you hire. What kind of marketing training do they have? Can you interview your rep before you pay for services? Besides article marketing, what other important lead generating techniques can they implement to make your marketing strategies even stronger?
123Employee has the outsourcing reps with the most qualified training for an Internet endeavor. Along with admin tasks, medical billing, call center agents and customer service representatives, make partners with 123Employee staff and do more than just cut costs and double
productivity. Let them help you grow your business. The Internet is really the final frontier of marketing. Use the web as your worldwide stage to tell every qualified prospect why they should be doing business with your company. It’s cheap, easy and effective to create a global presence. 123Employee can make it happen.
Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com
Tags: Business process outsourcing, Business process outsourcing articles, globalization articles., offshore call centers, offshore outsourcing articles, Outsourcing Companies, Philippine call centers, Virtual Assistant Posted in
Thursday, August 6th, 2009
Everyone has heard of Twitter. It is the big thing on the Internet right now and even large corporations are using the power of Twitter to keep their customers informed. Tweets can help send your customers links to new products, training videos, sales letters and chat with people in real time to build customer service and loyalty. Where is your business on Twitter?
Even though Twitter is a free service and fairly easy to learn to use, there are plenty of tactics that can make the most from using the service and boost your Internet marketing strategies. The biggest issue is that it can be very time consuming. Internet marketers all over the world are finding the time constraints to use Twitter to it’s full potential are putting a cramp in their manpower costs. Many have utilized virtual assistant service here in the states, just to find out that VA’s can be very expensive. When belt tightening becomes an issue,as it always does during tough economic times, labor costs are the big expenditure that needs to be addressed.
Outsourcing your Twitter duties and taking advantage of the lower labor costs is the answer. But only if your outsourcing company’s reps are properly trained in social networking strategies. To be honest with you, very few are. And Twittering becomes most effective when it links to other social web structures such as blogging, Facebook and YouTube. The whole point of Twittering is to share as much of your other web marketing resources with as many fans and like-minded consumers as you can. This brings up the issue: are your outsourcing reps trained in these other social strategies as well?
No matter how simple Twittering looks, you can’t just hand the duties over to just anyone. 60% of people who originally signed up with Twitter have abandoned their accounts because they couldn’t figure out how to make it work for them. The other 40% use it daily to make significant inroads to the Internet marketing. These people are ready and waiting to hear the message about your product or service. Outsourcing your Twitter duties to trained and qualified overseas assistants can make a huge impact on your marketing campaigns. You’ll save a ton of money and get in on one of the most influential websites of the era!
Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com
Tags: BPO articles, Business process outsourcing, Business process outsourcing articles, offshore outsourcing articles, Outsourcing Companies, Philippine call centers, retailing solutions, Virtual Assistants Posted in
Tuesday, August 4th, 2009
Outsourcing SEO services
I know how much you realize that SEO (Search Engine Optimization) can help bring new customers to your business. But have you priced the services for SEO lately? It can cost a small fortune. Do you know how successful the results are going to be? Depending on your business topics and niche keywords, the results can vary from spectacular to dismal. Getting natural search placement in Google, Yahoo and Bing is where all the new customers come from on the Internet. This “natural” search positioning can bring in tons of money for your business. Think of what a search position above your competition could mean for your revenue. But with the belt tightening going on in every industry, coming up with the cash to spend on SEO may be a problem. Outsourcing is the solution.
That is if the companies you outsource your work to are trained in SEO. What SEO tactics are involved to make your business show up high in the search engines? Well, article writing for one. Article marketing can give your online or offline business a huge boost in the search engines if the articles are written correctly, posted correctly and the proper keyword research is done ahead of time. Outsourcing article marketing can be a tricky endeavor if your overseas reps are not properly trained. But when they are, you could save your company a boatload of cash utilizing the reduced manpower rates of an outsourcing firm. Researching, writing and posting can be very time consuming. Finding the free directories to post to from the web is time consuming work as well, but this is one of the most crucial elements of SEO and needs to be done at all costs. But cutting the costs of labor is the real key.
When you consider that blogging, social networking and video marketing need to be a part of your SEO strategies, you’ll find out very quickly that keeping labor costs down is the neccessary step to SEO success. Manpower is one thing, but the proper training will be what gets the real results. Just how Internet savvy is your outsourcing firm? If they aren’t versed in the latest and greatest Internet SEO techniques, you will throw your money awaY. The Internet changes fast. SEO strategies such as Twitter and Youtube didn’t even exist a few years ago…who will know what’s coming next? Will your outsourcing firm be able to stay on top of all the upcoming trends?
Lucky for you, there is an answer. Some savvy outsourcing firms are properly trained in keyword research, placement and densities to maximize your website’s performance in the search engines. They stay on top of the upcoming trends. They are affordable and dependable. Save money while making money by giving your websites the search engine boost they need. You just have to know where to look…
Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com
Tags: BPO articles, Business process outsourcing, contact centers, outsourcing articles, Philippine call centers, retailing solutions, Virtual Assistant Posted in
Monday, August 3rd, 2009
With the economic downturn driving companies to look for cost cutting solutions, call center outsourcing has become a viable option for companies looking to deliver quality service for their clients, while lowering operating costs at the same time.
Call centers can be very expensive to operate for companies that have found the worsening economic conditions are sending their accounts into the red. Dwindling resources have made corporations weigh the options of relocating their call center operations overseas. Additionally companies that do not have it’s own call center operation are finding that they can outsource these services to facilities in the Philippines at a significantly lower cost than creating it’s own center.
Companies that outsource at first to save money are finding extended benefits with these services. Benefits not only include lowering costs, but also more flexible hours, higher productivity and better handling of peak traffic. With outsourcing companies that are Internet savvy and educated in social media, article marketing and blogging, clients are finding answers to their ever growing concerns of an Internet presence and additional branding of their business, above and beyond just more cost efficient call center operations.
Outsourcing services know that to attract and keep key clients, they have to stay aware of blossoming technologies, hire representatives with great verbal skills (no heavy accents) and make their clients aware of how they can keep tabs on how their reps are performing. A recent survey of clients already using an outsourcing company reported that they were mostly satisfied at 49.2% and very satisfied at 39.7%. Clients dissatisfied with their services reached only a small 1.6%.
While call centers may be the lion’s share of outsourcing services used, companies are finding the value of administrative work such as medical billing and filing. Most call centers are tied to a major retailer, mail order house or Internet services company that needs to keep branding of their business in the forefront of their customers minds. Pick an outsourcing company for your business that can deliver this valuable asset.
Don’t bleed your company assets any longer. Call center outsourcing is far different than it used to be. Find out how it can take your business to the next level.
Learn To Take Your Business To The Next Level!
Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com
Tags: BPO articles, Business process outsourcing, Business process outsourcing articles, contact centers, globalization articles., offshore call centers, Philippine call centers Posted in
Sunday, August 2nd, 2009

Businesses today need all the help they can get. The state of the economy is stretching every last resource from very thin profit margins. Outsourcing your office labor could be the final step to solvency and keeping your head above water. You have seen the costs of a virtual assistant and it can range from somewhat affordable to somewhat ridiculous, but how do you know what you will get?
Sometimes the best programs that you think you can’t afford are the ones you could make a lot of money from, just by recommending the program to others. How great would it be to make a ton of commissions recommending the very programs that would solve your cash flow dilemmas. What I am talking about is called an affiliate program. You can make a good cash flow by advertising a product or service to your colleagues and clients. And the best recommendations come from people who really use the service to help them. At that time, it becomes a testimonial. And a good testimonial will sell a service like hotcakes.
Ironically, the same service that could make your business solvent is the one now making you cash flow. But it really depends on the service. Is it really that good? Can you prove the quality to others? What do the owners of the business provide to help you sell it to others? Do they provide advertising tools, website banners, sales letters and quality advice to help get you started? These things make a huge difference when it’s time to sell the service to one of your friends or colleagues.
And what about the price? All to often affiliate programs are small potatoes when it come to commissions. 25% of a $17.00 ebook or dating membership sign up will not create a solvency for your business. A substantial commission will be one that will make large amounts of cash, then turn into a recurring income, all while giving you the means to actually participate in the service yourself, leading to the tools you need to cut costs in your business!
How many sales you make all depends on the quality of the service itself and how efficiently the company owners guide you along the path of information advertisement. If they could sell you on the product, you could feel good about recommending it to others.
Labor is expensive. This economy is not being kind to your bottom line. Your business is hemorrhaging cash and outsourcing could be the only solution. When your business saves money, you can pass the savings on to your customers, bringing you back to solvency. Recommending an outsourcing service that serves you well and pays you well could be the solution you have been looking for.
Outsource Your Business Tasks AND Earn Big Affiliate Cash!
Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com
Tags: BPO articles, Business process outsourcing, contact centers, globalization articles., offshore call centers, offshore outsourcing articles, Outsourcing Companies, Philippine call centers, retailing solutions, Virtual Assistant Posted in
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