Posts Tagged ‘comments’
Monday, December 29th, 2014
Every business owner finds themselves in the position of trying to find every edge available to maximize profits- after all, a successful business is one that is able to sustain itself as well as put money back into your pocket, and one of the best ways to increase profits is to find a way to offer the same level of quality service at a lower cost to yourself. An increasingly popular solution among many business owners, owners of both established and budding businesses, as well as everything in between, is to considering outsourcing solutions.
Outsourcing allows a business owner access to any number of fantastic advantages that make it possible to save considerable amounts of money, revenue that you can then use to improve your business or put back into your own pocket as a reward for your success.
The options presented by outsourcing solutions are numerous, virtually guaranteeing that there is some sort of advantageous option available, no matter what business it is that you are in. By choosing to pursue the options presented through outsourcing solutions, you are choosing success.
You see, outsourcing solutions mainly consist of letting someone else do the hard work of paying for and setting up the overhead that is required to complete an essential business task, whatever it might be. Commonly outsourced departments include tasks such as human resources, administrative tasks, customer service, and any other number of tasks that can be completed remotely. By doing so, you are allowing another company to assume the cost and the risk associated with establishing and operating a division that requires relatively skilled labor, electing only to pay for the hours that you need to hire their employees to complete the tasks that you need completed, relative to the department that you have chosen to outsource.
Despite a somewhat popular belief that outsourcing labor somehow results in a reduced quality of service, if you are considering the proper outsourcing solutions you will still be able to save money while getting quality service.
Many outsourcing companies are quite reputable, and understand that their own business hinges on their ability to provide quality service through skilled employees. By engaging in business with one of these reputable outsourcing companies, you are ensuring that you are able to save money while still hiring employees that are going to provide top tier service- outsourcing solutions can help your business grow in leaps and bounds.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
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Monday, December 15th, 2014
Operating a call center can be a pricey expense for a business, no matter the size. However, it’s hard to argue the value that a call center brings to an operation; there are any number of legitimate uses for a call center in a business, ranging from cold calling potential customers to operating a customer service line– both critical operations for many types of business operations. Whenever a business expense is a necessity, like a call center, it can be necessary to try and find ways to cut the cost, preferably without sacrificing the integrity of the service.
This is where call center outsourcing can come in handy.
While it’s impossible to completely remove the cost of operating a call center without losing the necessary operations that they bring to your business, there are ways that any business owner can go about getting rid of certain overhead costs, removing a tremendous chunk of the actual expense. At the point that an expense becomes absolutely necessary for the business to operate at maximum capacity, anything that reduces the cost of the operation to the business is saving you, the owner, valuable money- cash that can go to your pocket or towards helping to build your business.
Call center outsourcing allows a business owner to cut costs in a significant way- by removing the overhead costs of actually housing and operating a call center.
A tremendous portion of the operating budget of a call center comes from the initial setup- purchasing or renting the equipment, having it installed, and then of course the space that the center needs to operate. With call center outsourcing, you can bypass these costs- a call center outsourcing company already has all of the equipment set up and ready to go, they already have qualified and experienced staff that are good at their jobs, and they allow you to purchase the time of these employees and the resources as necessary, allowing you to only pay for the call center time that you need.
Call center outsourcing is one of the most absolutely necessary resources that many business owners do not realize that they have access to- too many business owners hear the phrase “outsourcing” and decide, before doing their research, that the service is not for them.What you need to realize, however, is that call center outsourcing provides quality access to qualified, competent employees with the equipment necessary to do the job you need done. With as much money as you can save by outsourcing your call center, it’s fiscally irresponsible not to at least consider the option.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
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Wednesday, November 26th, 2014
One of the fastest ways for a business to begin hemorrhaging customers, and therefore money, is to consistently produce dissatisfied customers. While poor customer service has always been a sure fire way to make sure that an unhappy customer would tell their friends, neighbors, family, and anyone within earshot about perceived shortcomings of your business, in the digital age of social media, dissatisfied customers have an all new way to tell all of their contacts when they feel as though they have been treated unfairly by a business. It’s obvious, then, that customers leaving with a positive experience is more important than ever- which makes great customer services even more of a pressing issue.
Of course, providing excellent customer service can get very expensive, very fast. First of all, you have to stop and consider what your customer service will consist of- nearly everyone would agree that the bare minimum would require an employee trained in handling disgruntled customers and a phone line where they can be contacted by upset customers. Right off the bat you’ve incurred costs from paying an employee, costs for setting up that employee’s work station, and a monthly surcharge for the phone service. There is a way, however, to lower all of these costs without compromising the quality of service. Consider customer service outsourcing.
Customer service outsourcing is precisely what it sounds like, but you might not realize everything that the operation entails.
For example, think about how much time goes into finding, hiring, and training an employee to handle your customer service. Now, imagine if you could bypass this entire process and instantly hire an experienced customer service representative to handle this aspect of your business. Customer service outsourcing provides this service, letting you have incredibly good customer service with just a phone call.
Many business owners, however, are put off by what they might perceive to be a high cost for customer service outsourcing.
In the long run, though, most business owners find that outsourced customer service saves them money, mostly for the reasons already discussed. However, another aspect that can save you money is the fact that you have the option to only pay for your outsourced customer service representative when you really need them- while a customer service representative that you hire for your own business might sit around for huge chunks of time while not receiving any calls and, therefore, not really serving their purpose, many outsourcing services offer you the option to only pay for the time that your customer service rep is working for you. You owe it to yourself to explore outsourcing further.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
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Thursday, November 6th, 2014
When you are a small business owner you need to save every dollar that you can- every single cent that you save when it comes to operations, infrastructure, and just general operational costs is money that can go into your pocket or be reinvested into helping your business grown. The problem that many owners run into is trying to find ways to save money without sacrificing the quality of services offered.
One of the simplest ways that these owners often overlook is to outsource their help desks.
International outsourcing services can help you outsource your help desk, help you set up call outsourcing, or outsource any number of call center services. When you stop to consider all of these options, there are really several different routes that you can take to minimize your expenditures and help to tighten up your budget and, best of all, the services offered by these international outsourcing services tends to be of an extremely high quality, leading to continued, or even improved, customer satisfaction. When you consider how important customer satisfaction is to keeping your customers coming back, and in acquiring new customers and expanding your potential number of clients, improving your help desk services can go a long way towards strengthening your business.
Oftentimes business owners wonder how, exactly, outsourcing their help desk services can save them money.
It’s actually fairly simple whenever you stop to think about all of the things required to operate a successful and adequate help desk- the infrastructure required to set up and keep something like this is not a small cost, and the upkeep of such services can continue to drain your budget. When you allow another company to handle the establishment and upkeep of such infrastructure, that’s a cost that you do not have to worry about.
Additionally, instead of having to worry about the number of hours your help desk employees are working, and any other costs associated with employees other than wages, you only pay international outsourcing services for the number of hours that you are going to use.
Instead of paying someone to sit by the phone or computer and accrue hours for simply being present, even if no actual work is being done. This is just another example of the sorts of costs that can present a drain on the budget of a small business– these are the types of costs that you can cut to save money and put it back into your own wallet.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
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Thursday, October 9th, 2014
When it comes to helping your business get out there, grow, and make sales there is absolutely no substitute for marketing of some type or another- depending on how your business works, one fantastic way for you to reach your potential customers could be telemarketing. It obviously goes without saying that the people that might be interested in purchasing your product just cannot do so without knowing what services you have to offer, and even if you offer a niche service that might cause customers to discover your business when need arises, there is no guarantee that your business will be the first that they find- or even that they will find you at all.
This is why telemarketing outsourcing services are such a powerful tool when it comes not just to sales, but to boosting your business in general.
There’s no better way to make sure that your possible customers know about your product than by having someone call them and discuss what it is that you offer- and why they would be better off choosing your services over those of your competitors. Not to mention, if someone representing your business has called and left a pleasant impression on someone trying to decide on who can best fill their needs, that pleasant memory associated with your brand could very easily be the difference in gaining or losing a sale.
Now, of course many business owners find that the problem with telemarketing is the investment that it takes to operate a call center.
You obviously don’t have the time in your day to sit at the phone and cold call numbers one after the other until you make a sale, but the cost of infrastructure and labor can be oppressively prohibitive. This is why telemarketing outsourcing is such an important tool when it comes to helping your business get the extra reach that it needs to really take off.
When you allow a call center outsourcing service to handle the telemarketing load for your business you can get all of the benefits of a call center without the drawbacks- you absolutely slash the cost to operate such a program by allowing the center to handle the upkeep of the infrastructure. Labor costs are slashed because you don’t have employees on the roll at all times- you can simply purchase the amount of time that you require for your calling needs and be done with it. With how flexible call center outsourcing services can be, there’s certainly a way to make it fit into your budget and push your business toward its full potential.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
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Thursday, October 2nd, 2014
Let’s face it- those of us who have started our own business know how much of a struggle it can be to keep up with all of the responsibility that can overwhelm even the most resourceful entrepreneur. There are many aspects of operating your business that don’t necessarily have to be handled by you, personally, but finding the right help to trust any facet of your work to can be extremely difficult- even more so when you start to factor in the cost of hiring good help- sometimes it seems as though the only real solution is to carry the entire burden on your own shoulders, but this is simply not true.
Outsourcing marketing services are a very real solution that every entrepreneur should consider at some point in their career.
An outsourced service provider can be the missing link in your life that will allow you to take a step back from the tasks in your small business that could be handled by someone else, someone trusted to get the job done right. Outsourcing some of your labor can help you to get the best of both worlds- you get great employees doing quality work for a fraction of the price that you might normally expect to pay.
Outsourced marketing services are growing more and more every day to be one of the most valued assets for anyone running a business, no matter the size.
The simple fact of the matter is that not all of your labor has to be performed right at home, so to speak, and outsourcing solutions provide a tremendous financial incentive, so much so that it very nearly becomes a matter of just throwing money away by not utilizing one of these services. The right outsourcing option can end up saving tremendous amounts of income that you would have otherwise had to spend on labor costs or infrastructure to support the task, and we all know that a penny saved is a penny earned. You can take the money that you saved and turn right around putting it back to work.
But financial incentives aren’t the only reason to consider outsourcing- consider all the time that you could spend elsewhere if you did not have to oversee the completion of tasks that could easily be handled by a competent employee with the right direction. That is time that you yourself could be investing into your company to help grow and reach your goals by investing your energy into something that you absolutely need to do with your own two hands. Letting an Outsourcing company take over.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
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Wednesday, September 10th, 2014
123 Employee CEO Daven Michaels and VP of 123Employee Beejal Parmar share how to outsource social media, how to outsource your marketing and marketing best practices.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
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Tuesday, September 9th, 2014
123Employee is the premiere virtual assistant and outsourcing company. Join 123 Employee CEO, Daven Michaels & 123Employee, VP Beejal Parmar for this educational Hangout on Training, Managing, Monitoring your Virtual Employee
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
Tags: 123Employee, aboutus, affiliates, articles, based, blog, bookmark, bpo, business, captives, click, clients, com, comments, contact, details, employee, faq, feed, home, manila, Offshore, offshoring, orders, outsourced, outsourcing, philippines, process, project, provider, rsd, service, services, share, solutions, specializing, staffing, started, terms, virtual Posted in
Wednesday, September 3rd, 2014
Outsourcing help desk services is a growing practice among businesses particularly SBO’s and medium enterprises who cannot afford to set their own in-house help desk department. Aside from being cost effective and highly affordable, other benefits include allowing business owners to fully focus their attention on other business priorities to ensure the operation will run smoothly.
Companies with outsourced help desk services also allow for an automated complex and large processes to be facilitated while reducing the margins for human errors. And to top it all, companies are able to give their customers the best client support possible because the help desk is facilitated by highly trained and experienced workforce while using the top of the line infrastructure which is considered as the best in the industry.
The focus on providing key services while maintaining quality and integrity is among the major advantages for companies with outsourced help desk services.
All help desk services can also guarantee to get the work done in just a short period of time for a quick turnaround. In addition to that, companies that offer outsourcing services also has the expertise in a wide variety of customer service application while ensuring confidentiality and security of all data and records they gather.
When you outsource your help desk requirements to offsite third party services, you can give your business a competitive advantage. A help desk BPO can also provide you with the perfect and up to date solution without overstretching your budget for over rated fees.
If you will opt to employ offsite help services, you can provide your clients with a 24/7 access to customer support department.
Data security is also very important when it comes to outsourcing. And with a reliable third party help desk service provider, you can ensure that all your records are protected from unauthorized access while making sure that the integrity of all your customer records is kept intact. But regardless of the size of the company, outsourced help desk services and other related non-core processes will have a positive boost on how the operation of the company is being managed. Administrators will no longer need to worry about customer support requirements that need to be addressed everyday because there is an offsite help desk service that will be the one doing all the task for them.
Most business owners and private individuals alike think that help desk service is a relatively simple task.
What they don’t understand is that this entails a lot of tasks not to mention the expertise needed to make sure that all queries and concerns of customers are properly addressed. But on the other hand, third party help desk services are fast growing in popularity as more and more businesses are starting to explore their options with utilizing outsourced help desk services offsite.Companies outsourcing all their help desk services can experience higher profitability and better business growth because they are able to concentrate on the core processes of their businesses.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee, http://www.123Employee.com. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Business Live! http://www.BeyondBusinessLive.com inspires entrepreneurs to meet challenges head-on in with revolutionary new theories and systems allowing them to design the business and personal lifestyles of their dreams.
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Wednesday, August 27th, 2014
With the volatile condition of today’s economic system, majority of companies today are looking for efficient ways to cut cost while enhancing the quality of the products and services they offer to their clients. In so doing, it will make it possible for them to deal with the ever changing market condition both in the local and global industry. Particularly for companies looking for highly qualified reception services, outsourcing this specific task can provide the necessary resources that will allow companies to have access with a pool of qualified professionals that offer the most cost effective and quality services.
Outsourced reception services are among the options being considered by organizations in order to cut down huge chunks of expensive operational costs.
Outsourced reception services refer to third party services that produce help desk services and other consultancy services. Usually, the relationship between a BPO company and a client firm involves the use of technological tools and various resources to keep things going. As such, most firms have their own team tasked specifically to manage and oversee the area. Because customer service is more likely to be incorporated in the process, the staff may need these outsourcing companies to know what to do with the resource materials provided in order for them to find the necessary workforce specific to the requirements of their client company.
Outsourced reception services can have better grasp of relationship handling. They are also well equipped with knowledge needed to handle customer queries more effectively without having to provide the necessary training and other skills development related requirements. In many cases, companies who are in need of a reliable reception service or want to outsource their help desk requirements to third party service providers will rely on outsourcing companies to find the right staff for them.
This will maximize potential benefits offered by this particular function of the organization and enable client companies to focus on their core duties instead of sparing some of their resources to hire new personnel.
These firms often offer complete packages related to outsourced reception services. The training may be custom-made and designed according to the specific requirements of clients. This allows the needs of client firms to be specifically matched and every issue to be sufficiently and timely addressed. The trainings often include executive briefings where executives, managers as well as the entry level position holders may learn and understand the proper roles that each of them has in the department and how they will perform their specific work function.
The service provider may also suggest the most effective strategies in selecting highly qualified personnel. Businesses that want to achieve a competitive advantage recognize this and thus equip themselves with the tools as well as the knowledge to use these tools and take advantage of the services offered by outsourcing companies. The benefits that firms may have from outsourced reception services while providing training for their staff contribute to the overall efficiency of the business in general.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee, http://www.123Employee.com. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Business Live! http://www.BeyondBusinessLive.com inspires entrepreneurs to meet challenges head-on in with revolutionary new theories and systems allowing them to design the business and personal lifestyles of their dreams.
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