Telemarketing outsourcing is a great idea for any business because of the cost saving benefit and potentially increased overall quality outcome that follows. However, in order to reap all these benefits that come with outsourcing your telemarketing, you need to be profound in choosing a telemarketing vendor and should ensure you sign proper contract with the vendor to get them committed and take responsibility for the task.
Here are valuable tips on how to outsource your telemarketing;
Determine the Scope of Your Telemarketing Project
One of the ways to increase the chances of making any outsourced task successful is to determine the scope and schedule of the project. What do you aim to achieve? What are your project requirements? You should draw a proper and detailed plan of your telemarketing project. This way, an outsourcing vendor can provide you with accurate pricing and realistic proposal. You should make your expectations with the project clear in the project plan. Providing accurate and detailed information for the vendor makes the work easier for them and will ultimately result in obtaining the expectation you desired.
In addition to spelling out the details and requirements of the project in your project plan, you should also be specific with the time frame you want the task accomplished. Ensure you are as realistic as possible with your schedule in order to give room for increased quality outcome.
Employ High Standard in Assessing an Outsourcing Vendor
It is also important that you employ high standard criteria in interviewing a telemarketing outsourcing provider. Do not be hesitant in asking extensive questions based on the proposal submitted for the task. Check their references, profiles, feedback and track records. This is very necessary as you would want the overall outcome of the task to exceed your expectations. Of course, you should not interview just one provider. Instead, interview as many as possible and narrow down your choice to the best in terms of possible outcome as well as cost. Speak out your concern and expectations.
Target Providers who are Experts in Telemarketing
When you are in need of a telemarketing outsourcing provider, do not go interviewing general outsourcing providers. Instead, you should narrow your search to providers who are experts in telemarketing. This is one of the best ways to get the best from outsourcing. A telemarketing outsourced service provider will have the required experience and know-how to accomplish your telemarketing project in a more satisfactory manner than a provider who has no area of specialty.
Get a Referral
One of the best ways to land the best outsourcing provider to handle your telemarketing is to get reference from other businesses in your niche. Ask around and see if fellow business owners in your niche can recommend the best outsourcing provider who is specialized in telemarketing. Do your own investigation and research about the provider before marking your final decision. You should also ask the person who is giving you the recommendation to let you in on the possible cost, so that you can have an idea of what to expect.
” Once you adopt the above thorough steps in choosing a telemarketing outsourcing provider, you will ultimately get the best possible outcome.”
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
I’ve been following your website for a long time now and
finally got the bravery to go ahead and give you a shout out…Thank you Daven Michaels!
Wonderful website. Plenty of helpful information here.
This was a very helpful article. I’ve been overloaded and looking to outsource. Now I have the tools to do it.
Thanks so much! I look forward to reading your next article.
Outsourcing has really did great wonders for my business. As a publishing company, i need to cut on huge costs.
Hiring services from KPO company http://123employee.com/small-business.html…
helped my business a lot and definitely one of the great factors for my success.
This is a good post. I’ve always been a huge supporter of 123Employee.
I’ve been doing it for years and so have my friends. We have not only tried outsourcing locally (US) but also in other countries, namely the Philippines. Really cuts back on the costs and Filipinos are very hard-working and nice people to work with.
Awesome write up Daven! These are definitely some great resources for getting some good quality outsourcing done, and well also some great places to sign up to get some outsourced work too :>)
As a customer service quality analyst i must say that you did a pretty good job handling the call. You acknowledged the customers issue, you expressed willingness to assit the customer, and your call flowed very well . However the rapport aspect was fair, maybe asking the customer how he is doing before addressing the issue would have improved engagement. For the most part you met most standard contact handling tenets Good Job. Thank you
Nice people. I did my internship there. I never learn so much in my life. Dynamic company. Fast pace environment. Really enjoyed this experience.
I love 123Employee
We have been working with 123Employee for over 5years during which time they have provided a professional, flexible approach to our telemarketing requirements and have generated some good business for our company. I would definitely recommend 123Employee to anyone looking to increase their telemarketing presence in a cost effective way.
Geat tips Daven, it’s all about giving people what they want, or are looking for, or what they should be looking for! And getting enough eyeballs looking at your offers for them to convert.
Excellent post Daven. Those are some GREAT tips. Some of which I follow on a regular basis. Others I attempt to follow. If you have a good topic and you follow those tips, I think you are just about Guaranteed to do well, as long as your content isn’t crappy, lol.
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text for only having 1 or 2 pictures. Maybe you could space it
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Telemarketing Outsourcing Tips
Telemarketing outsourcing is a great idea for any business because of the cost saving benefit and potentially increased overall quality outcome that follows. However, in order to reap all these benefits that come with outsourcing your telemarketing, you need to be profound in choosing a telemarketing vendor and should ensure you sign proper contract with the vendor to get them committed and take responsibility for the task.
Here are valuable tips on how to outsource your telemarketing;
Determine the Scope of Your Telemarketing Project
One of the ways to increase the chances of making any outsourced task successful is to determine the scope and schedule of the project. What do you aim to achieve? What are your project requirements? You should draw a proper and detailed plan of your telemarketing project. This way, an outsourcing vendor can provide you with accurate pricing and realistic proposal. You should make your expectations with the project clear in the project plan. Providing accurate and detailed information for the vendor makes the work easier for them and will ultimately result in obtaining the expectation you desired.
In addition to spelling out the details and requirements of the project in your project plan, you should also be specific with the time frame you want the task accomplished. Ensure you are as realistic as possible with your schedule in order to give room for increased quality outcome.
Employ High Standard in Assessing an Outsourcing Vendor
It is also important that you employ high standard criteria in interviewing a telemarketing outsourcing provider. Do not be hesitant in asking extensive questions based on the proposal submitted for the task. Check their references, profiles, feedback and track records. This is very necessary as you would want the overall outcome of the task to exceed your expectations. Of course, you should not interview just one provider. Instead, interview as many as possible and narrow down your choice to the best in terms of possible outcome as well as cost. Speak out your concern and expectations.
Target Providers who are Experts in Telemarketing
When you are in need of a telemarketing outsourcing provider, do not go interviewing general outsourcing providers. Instead, you should narrow your search to providers who are experts in telemarketing. This is one of the best ways to get the best from outsourcing. A telemarketing outsourced service provider will have the required experience and know-how to accomplish your telemarketing project in a more satisfactory manner than a provider who has no area of specialty.
Get a Referral
One of the best ways to land the best outsourcing provider to handle your telemarketing is to get reference from other businesses in your niche. Ask around and see if fellow business owners in your niche can recommend the best outsourcing provider who is specialized in telemarketing. Do your own investigation and research about the provider before marking your final decision. You should also ask the person who is giving you the recommendation to let you in on the possible cost, so that you can have an idea of what to expect.
” Once you adopt the above thorough steps in choosing a telemarketing outsourcing provider, you will ultimately get the best possible outcome.”
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
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