1 ) Does your outsourcing company know it’s way around the web? In today’s business environment, a web presence is important to doing a global business. Internet savvy reps are a must!
2 ) Having your reps “Americanized” is very important to your clients. How heavy an accent does yourcurrent rep have? And do they clearly understand what expected from a Western style business?
3) Is your rep familiar with the way your company does business? A good outsourcing firm will take the time to get to know their client and their business style intimately.
4 ) Does your current outsourcing firm have Western style management? A reliable firm will have an American on staff to help with communication issues and problems as they arise.
5) Is there a way to keep track of your reps on the job? A reputable firm will have live cameras, recorded phone calls and reports that will keep track of their employees efficiency.
6 ) A proper infrastructure such as power, water and phone lines are something we take for granted in the West. A reliable outsourcing firm should be located in a country where this won’t be an issue.
7 ) Is your outsourced rep familiar with popular computer programs such as Word, Excel and other desktop publishing programs and communication systems? This is important in today’s business world.
8 ) Does your current outsourcing firm give you flexibility in payments and packages? You may need only part time help right now, but you’ll need to upgrade quickly and easily as your business grows without a hassle and extra penalty fees.
9 ) Does your outsourcing company keep up to date with their reps training? The Internet changes quickly. How do you know that your rep will have the cutting edge technology to stay on top?
10 ) Some outsourcing firms may only specialize in a couple of things such as call centers or billing services. But this is a small part of what you need to be successful. A good outsourcing firm will have available all the resources to grow your business at every level.
When searching for an outsourcing firm, all of these things should be addressed. Your firm should be a one stop shop of reliable help, technical know how, courteous employees and simple and easy payment plans that do what there are supposed to do…make your life easier.
Daven Michaels Author of the book Outsource This!