There are very many reasons why you should outsource technical support services in the Philippines. This is why the call center industry is booming in the Philippines. Many companies outsource the Call to the Philippines services. Listed below are some of the reasons as to why very many companies would rather outsource the call center services in the Philippines than anywhere else in the world.
Cost– the cost of hiring Call to the Philippines staff members is relatively cheap compared to hiring the same people in the United States and other first world countries. It is very possible to retain a lot of employees in the Philippines working at the minimum wage rate. This makes it very affordable to outsource Call to the Philippines services.
Availability– the Philippines is geographically smaller than India. But it has a large population of qualified personnel. Outsourcing the Call to the Philippines services will ensure that you are connected to competent professionals most of whom are readily available.
English proficiency– the Call to the Philippines employees are fluent in both verbal and written English. They are also familiar with the American business processes as well as the American culture. This makes it easier for them to handle any calls originating from the USA with much ease. Most of the call center companies do not discriminate when it comes to the age of its employees. If you are fluent in English and meet all the other requirements you can easily get a job at the call centers.
Location– the Philippines is located on the other part of the world. That means that it will be 12 hours ahead of the eastern time in the United States. Most of the call center employees have to work overnight in order to comply with the requirements and the demands of their customers. Hence if at all you have work that requires to be completed overnight, you can be assured that there will be someone to do it on time.
Quality of services– most of the people who work at the Call to the Philippines centers are college graduates. The quality of education in the Philippines is very high hence most of the graduates are professionals. This ensures that the quality of services that you will be getting is the best.
Daven Michaels Author of the book Outsource This!