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Customer Service Outsourcing = Saves Money + Keep Customers Happy

One of the fastest ways for a business to drive away customers en masse and lose money is to constantly produce dissatisfied customers. Poor customer service has always delivered more than enough, as it has a way of doing free destructive campaign for the business. An unhappy customer would tell their neighbors, friends, family and anyone who cares to listen about the shortcomings of your business and in this digital age of social media, dissatisfied customers reviews spread faster and farther than wild fire. Making your customers leaving with smiles and positive experiences is now more important than ever and should become one of the top priorities of any business. You tell me you’re ready to grow in business when you have invested in your customer service.

Excellent customer service could cost a fortune! The cost of a great team is beyond cash. Time, personnel, space and other factors are required.

Begin by considering what an ideal customer service entails, and then what yours will consist of. Basically, your customer service staff needs training by consultants in the field. They need to learn how to handle disgruntled customers. That in itself is a huge budget. They need a phone line where they can be contacted by upset customers. Right off the bat you’ve incurred costs from paying an employee, costs for setting up that employee’s work station, and a monthly surcharge for the phone service. You can however, lower all of these costs without compromising the quality of service by hiring a customer service outsourcing firm.

Customer service outsourcing is precisely what it sounds like, but you might not realize everything that the operation entails.

For example, when you think about how much time and resources that goes into finding, hiring, and training an employee to handle your customer service, and imagine bypassing the entire process, yet having hired instantly, an experienced customer service representative or team to handle this aspect of your business. It sounds like a sweet dream, and yet it’s real! Customer service outsourcing provides this service, letting you have incredibly good customer service with just a phone call.

Most business owners have found that outsourced customer service saves money. You already know the reasons.

Another beautiful aspect of outsourced customer service that can save you money is the fact that you have the option to only pay for your outsourced customer service representative when you really need them- while a customer service representative that you hire for your own business might sit around for huge chunks of time while not receiving any calls and, therefore, not really serving their purpose, many outsourcing services offer you the option to only pay for the time that your customer service rep is working for you.

If you’re just reading this, find out more for yourself. Outsource today!

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

3 Responses to “Customer Service Outsourcing = Saves Money + Keep Customers Happy”

  1. Great post. Great goals.

  2. Nice post. I was checking continuously this blog and I am impressed! Very helpful information specially the last part ?? I care for such info a lot.I was seeking this certain info for a long time. Thank you and good luck.

  3. Daven Michaels is a personal friend, but more importantly, he’s an inspiring speaker, brilliant marketer, and a savvy businessman.Daven can teach you from his own hard-won experience, he will lead you into a fresh way of thinking, together with new marketing disciplines and new business paradigms. You rock Daven Michaels!

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