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Posts Tagged ‘contact centers’

Business Research Brings New Business

Tuesday, September 22nd, 2009

 

Staying on top of the fast growing Internet technologies
can be very difficult. Things change very fast in the
online world. Have you been able to keep up? Researching
emerging tech trends is vital to your online business success.
As a business owner it can be very costly to use American
labor to do these important research tasks, but outsourcing
can be the answer you have been looking for.

Outsourcing this kind of time consuming labor to an overseas
rep firm can make a huge difference in whether your online
business is utilizing powerful strategies of marketing.
Traditional marketing has always been a challenge. Online
marketing changes far too quickly for most companies to
keep up, much less take full advantage. An Internet savvy
virtual assistant can make life easier and more profitable.
Internet assistants are already using many of the software
and applications to stay in touch with the growing trends,
and they have ready access to updates, online news features
and networking with thousands of other users. How much time
have you got to stay in touch on this level?

For as little as $5.00 an hour, you can have a rep working
for your company that can do the critical research required
to stay on top of changes. Here are some things you may have
missed:

* Ebay no longer allows selling of digital products. Are there
any alternatives?

* There are over 10,000 social networking sites. You need to be
on at least 10. Which ones are a waste of time?

* There is a search engine that has taken over Yahoo as the
second most used engine except Google. Do you know what it is?

These are just a few of the things you need to know to stay on
top of the Internet marketing game. Research will bring results.
Outsource your research tasks and stay on your game!

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A World Away, At Your Fingertips

Monday, September 14th, 2009

 

Outsourcing to an overseas rep firm is one of the best
cost cutting, marketing solutions that is available
today. Because of the Internet, look at how things have
changed. You can have virtual assistants on the other
side of the world doing manual tasks that you paid a
fortune for here in the states. And you can see them work
in real time, access their phone logs and keep track of
their progress right at your fingertips, 24/7.

That kind of access was unheard of just a few years ago.
Even for your own employees! The Internet has made it
so much easier to get a number of tasks done in a short
amount of time. Call center staffing, business research,
social networking and billing are just a few of the services
that can be profitably outsourced to an overseas rep. You
are the one that will benefit by utilizing the inexpensive
labor, high tech infrastructure and common cultural aspects
of working with someone overseas. What could cutting your
costs in half while doubling productivity mean for your
business?

This kind of power to grow your business for half of what
you usually spend on in-house labor will be the saving
grace of your bottom line. The economy has yet to fully
recover. The experts say it could be 2 more years of
lean times. Are you in a position to wait it out? Do
you need serious business solutions right now to keep
your company afloat? Most businesses do. And outsourcing
is a solution worth considering. Everything you need to
get the job done, stay in touch with your reps and save
serious cashflow is right at your fingertips. You have
the choice to empower yourself if you know where to look.
Do the research. Let outsourcing be the tool of business
growth and financial stability that will see your business
through the uncertainty of the future. The way business
will operate in the future will be decidedly different
than you’re used to. Will you be there?

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Predictive Dialing Increases Efficiency

Tuesday, September 8th, 2009

 

123Employee is introducing a call center software tool that
will change the way you outsource your telemarketing tasks.
Predictive dialing is an auto dialing system that can
benefit any telemarketing client or prospect interested in
telemarketing services and getting the most from their
outsourcing needs.

- This tool can increase response by 30 times due to increased
  productivity.

- No more agent fatigue from dialing.

- Automation keeps the agent focused on the message.

Predictive dialing works by an agent sitting at a desk
and loading up a list of clients. A full list can include
names as well as numbers. The agent hits “Go” and our system
starts dialing. When the rep hears the client answer the phone,
the rep immediately addresses the client: “Hello, Mr Smith..”
and pitches the message. This is an effective way to keep
call center messages flowing in an efficient manner.

Imagine the increased productivity your rep can get when
dialing a large amount of phone numbers becomes automatic.
This saves a tremendous amount of time over dialing each
client one at a time. The rep can easily stay alert and
focused by letting the automation do the manual work.

Increased telemarketing productivity is directly linked
to increased revenue. Manual dialing time can eat up valuable
resources. This fantastic tool will give your outsourced rep
the freedom they need to stay on top of their game. Is your
business ready to step up to the next wave of automation?
Contact your 123Employee representative now to find out
how your company can benefit from predictive dialing
technology.

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Making An Income With An Outsourcing Affiliate Program

Saturday, August 15th, 2009

 

The way to creating real wealth with an affiliate program
lies in a great word of mouth campaign and making sure the
commission is large enough to validate the work involved.
Just because someone else spent the time creating a great
program, doesn’t mean that the promotion will be easy.
It can take a lot of work to get the word out, create an
online presence to sell it and find the right targeted
prospects to market it to. Make sure that the commission
is large enough to justify your promotion efforts. The
number one reason big Internet gurus refuse to take on
an otherwise fascinating affiliate program is that the
commission doesn’t justify the work involved. Take note
of that when you shop for an affiliate program to sell.

There are thousands of affiliate products to choose from
when you finally start looking. Everything from ebooks,
dating memberships, jewelry and cruise ship vacations.
But these commissions are usually very small and the
sales too far apart to make real money. You want to look
for a substantial sales commission (30% or higher) and
recurring billing. Recurring billing creates wealth
faster because you only recommend the product once, and
the commissions come in each month. Pick a product or
service that customers don’t want to give up using. A
service that increases their productivity and saves
their business money. Outsourcing is that kind of
service.

A good outsourcing affiliate program can provide a
service that a customer really needs, has a two tier
commission structure and recurring income. Additionally,
you can use the money you make to use the outsourcing
service yourself. You’ll save money by cutting costs
and the service won’t cost you a dime. When it’s time
to start promoting an affiliate program for yourself,
don’t waste time messing with the small stuff. Your time
is far to valuable for that. Choose outsourcing as a
wealth building tool
and create an online empire for
you and your family.

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Outsourcing For Your Business: SEO Tactics

Tuesday, August 4th, 2009

Outsourcing SEO services

I know how much you realize that SEO (Search Engine Optimization) can help bring new
customers to your business. But have you priced the services for SEO lately? It can
cost a small fortune. Do you know how successful the results are going to be? Depending
on your business topics and niche keywords, the results can vary from spectacular
to dismal. Getting natural search placement in Google, Yahoo and Bing is where all the
new customers come from on the Internet. This “natural” search positioning can bring in
tons of money for your business. Think of what a search position above your competiton
could mean for your revenue. But with the belt tightening going on in every industry,
coming up with the cash to spend on SEO may be a problem. Outsourcing is the solution.

That is if the companies you outsource your work to are trained in SEO. What SEO tactics
are involved to make your business show up high in the search engines? Well, article
writing for one. Article marketing can give your online or offline business a huge
boost in the search engines if the articles are written correctly, posted correctly and
the proper keyword research is done ahead of time. Outsourcing article marketing can be
a tricky endeavor if your overseas reps are not properly trained. But when they are, you
could save your company a boatload of cash utilizing the reduced manpower rates of an
outsourcing firm. Reserching, writing and posting can be very time comsuming. Finding
the free directories to post to from the web is time consuming work as well, but this is
one of the most crucial elements of SEO and needs to be done at all costs. But cutting the
costs of labor is the real key.

When you consider that blogging, social networking and video marketing need to be a part
of your SEO strategies, you’ll find out very quickly that keeping labor costs down is the
neccessary step to SEO success. Manpower is one thing, but the proper training will be what
gets the real results. Just how Internet savvy is your outsourcing firm? If they aren’t
versed in the latest and greatest Internet SEO techniques, you will throw your money awaY.
The Internet changes fast. SEO strategies such as Twitter and Youtube didn’t even exist
a few years ago…who will know what’s coming next? Will your outsourcing firm be able to
stay on top of all the upcoming trends?

Lucky for you, there is an answer. Some savvy outsourcing firms are properly trained in
keyword research, placement and densities to maximize your website’s performance in the
search engines. They stay on top of the upcoming trends. They are affordable and
dependable. Save money while making money by giving your websites the search engine boost
they need. You just have to know where to look…

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Call Center Outsourcing Solutions

Monday, August 3rd, 2009

With the economic downturn driving companies to look for cost cutting solutions, call
center outsourcing has become a viable option for companies looking to deliver quality
service for their clients, while lowering operating costs at the same time.

Call centers can be very expensive to operate for companies that have found the worsening
economic conditions are sending their accounts into the red. Dwindling resources have made
corporations weigh the options of relocating their call center operations overseas. Additionally
companies that do not have it’s own call center operation are finding that they can outsource
these services to facilities in the Philippines at a significantly lower cost than creating it’s
own center.

Companies that outsource at first to save money are finding extended benefits with these services.
Benefits not only include lowering costs, but also more flexible hours, higher productivity and
better handling of peak traffic. With outsourcing companies that are Internet savvy and educated
in social media, article marketing and blogging, clients are finding answers to their ever growing
concerns of an Internet presence and additional branding of their business, above and beyond just
more cost efficient call center operations.

Outsourcing services know that to attract and keep key clients, they have to stay aware of blossoming
technologies, hire representatives with great verbal skills (no heavy accents) and make their
clients aware of how they can keep tabs on how their reps are performing. A recent survey of
clients already using an outsourcing company reported that they were mostly satisfied at 49.2%
and very satisfied at 39.7%. Clients dissatisfied with their services reached only a small 1.6%.

While call centers may be the lion’s share of outsourcing services used, companies are finding
the value of administrative work such as medical billing and filing. Most call centers are tied
to a major retailer, mail order house or Internet services company that needs to keep branding
of their business in the forefront of their customers minds. Pick an outsourcing company for
your business that can deliver this valuable asset.

Don’t bleed your company assets any longer. Call center outsourcing is far different than it
used to be. Find out how it can take your business to the next level.

Learn To Take Your Business To The Next Level!

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Need a Virtual Assistant But Can’t Afford It?

Sunday, August 2nd, 2009

outsourcing

Businesses today need all the help they can get. The state of the economy is
stretching every last resource from very thin profit margins. Outsourcing your
office labor could be the final step to solvency and keeping your head above water.
You have seen the costs of a virtual assistant and it can range from somewhat affordable
to somewhat ridiculous, but how do you know what you will get?

Sometimes the best programs that you think you can’t afford are the ones you could
make a lot of money from, just by recommending the program to others. How great would it
be to make a ton of commissions recommending the very programs that would solve your
cash flow dilemmas. What I am talking about is called an affiliate program. You can
make a good cash flow by advertising a product or service to your colleagues and clients.
And the best recommendations come from people who really use the service to help them.
At that time, it becomes a testimonial. And a good testimonial will sell a service
like hotcakes.

Ironically, the same service that could make your business solvent is the one now
making you cash flow. But it really depends on the service. Is it really that good?
Can you prove the quality to others? What do the owners of the business provide
to help you sell it to others? Do they provide advertising tools, website banners,
sales letters and quality advice to help get you started? These things make a huge
difference when it’s time to sell the service to one of your friends or colleagues.

And what about the price? All to often affiliate programs are small potatoes when
it come to commissions. 25% of a $17.00 ebook or dating membership sign up will
not create a solvency for your business. A substantial commission will be one that
will make large amounts of cash, then turn into a recurring income, all while
giving you the means to actually participate in the service yourself, leading to
the tools you need to cut costs in your business!

How many sales you make all depends on the quality of the service itself and how
efficiently the company owners guide you along the path of information advertisement.
If they could sell you on the product, you could feel good about recommending it to
others.

Labor is expensive. This economy is not being kind to your bottom line. Your
business is hemorrhaging cash and outsourcing could be the only solution. When
your business saves money, you can pass the savings on to your customers, bringing
you back to solvency. Recommending an outsourcing service that serves you well and
pays you well could be the solution you have been looking for.

Outsource Your Business Tasks AND Earn Big Affiliate Cash!

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The #1 Way Internet Marketers Throw Away Their Time, Energy & Money

Monday, May 4th, 2009

By now, just about every Internet marketer knows they ‘should’ be using a virtual assistant to free up their time for more important matters like strategizing, organizing campaigns, arranging JVs, creating new promotions, fine-tuning offers, etc. But, still, many marketers continue doing all the little things themselves. This is like bending over to pick up a penny while dollars drop out of their pockets — and they end up with a big rip in their pants!

Can you afford not to hire a virtual assistant? Let’s take a look…

What is your yearly income? Please write down that amount, because it’s important.

Now let’s say you wrote down $50,000 per year. Have you ever figured out what that means in terms of your hourly rate? It’s easy to calculate. You simply take $50,000 and divide it by 52 weeks. Then you divide that by 6 days (assuming you work 6 days like many Internet marketers). Then, finally, divide that by 8 hours to come up with your hourly rate. In this example, your hourly rate would be $20/hour.

What this means is that if you are doing tasks that would cost you less to outsource, then you are HEMMORHAGING money by doing it yourself!

Some of the excuses Internet marketers come up with to avoid hiring a virtual assistant include:

Excuse #1: I don’t trust anyone doing my work for me.
Excuse #2: I can do it faster myself.
Excuse #3: I don’t have time to train an assistant.
Excuse #4: I don’t know if I can come up with 40 hours worth of work for them each week.

So, let’s just get these out of the way, shall we?

1.”I don’t trust anyone doing my work for me.” What this means is if you don’t trust others doing work for you, then you’ll end up doing everything YOURSELF. And while, yes, this is quite obvious, did you consider that you would then be making yourself a slave to your work for the rest of your life? Also, that you’d end up losing out on any possible leveraging of your time or energy and would lock yourself into the dreaded “Time = Money” equation, where you can never make more money than you invest into work with your own hours.

2.”I can do it faster myself.” Depending on the task, perhaps you can. But even if it took your virtual assistant twice as long as you to do the same task at $5 per hour, you’d still GAIN $10 per hour if your hourly income was $20. If you did it yourself, you’d actually LOSE $10 per hour.  So, you might as well grab a stack of $10 bills and set one on fire every hour that you decide you can do it faster yourself.

3.” I don’t have time to train an assistant.” What you’re really saying here is that you’d rather do the same repetitive task over and over and over again instead of training an assistant just ONCE so they can do the task for you FOREVER without further investment of time on your part. Think about the power of investing just a few minutes to train your virtual assistant to complete a task that drains away countless hours of your time. This is the ultimate leverage. Provide your VA with a system to follow just once, and you’ve automated that process for yourself for the rest of your LIFE! So the question is, can you afford to NOT train your VA in repetitive tasks that suck away your time and energy?

4.”I don’t know if I can come up with enough work for them.” A superior outsourcing firm will always provide work for your virtual assistant in their “down time” that will actually monetize them for YOU. That is, when you don’t have work for your VA, the outsourcing company will provide work for them on your behalf — such as promoting an affiliate program where YOU would get paid ongoing commissions for sales they help you generate — without your even assigning work to them. So, in theory, you could end up earning more per month than you actually pay your VA, without your even assigning them a single task. In addition, a client-centered outsourcing firm will offer a variety of monthly plans to suit your needs, so if you only needed 10 or 20 hours of weekly support, that would be all you’d pay for.

There are literally hundreds of tasks that your virtual assistant can take off your plate immediately and handle for you on any given day. Imagine all the time that will free up for you.

As you finish your day you make a list of your priorities for the next day. You notice that at least half of your tasks can be easily delegated to your virtual assistant. So, you send him or her an email with instructions on what’s to be done for the day. By the end of the day your assistant emails you, letting you know that your tedious, repetitive tasks were completed for you — while you invested TWICE the amount of time into far more valuable, money-generating tasks.

If you’re ready to hire a virtual assistant then choosing the right outsourcing company is crucial. One of the main reasons Internet marketers start out with a virtual assistant and let them go is because they went with the wrong company.

123Employee.com prides itself on providing top-notch outsourced employees eager to work for you. We also provide flexible monthly plans to suit your needs and even provide daily tasks for your virtual assistant that monetize them on your behalf in the direction of generating ongoing passive, residual income for you if for some reason you didn’t have any tasks to assign them on a particular day.

To learn more about outsourcing check out my new book, ‘Outsource This!’ For a limited time your book purchase will be refunded when you sign up for service. You can order your copy of ‘Outsource This!’ at www.OutsourceThis.com.

123Employee is the Low Cost leader in outsourcing to Philippines . It offers offshore outsourcing services from its American managed facilities in the Philippines. For just $897 per month each, you can have a full-time dedicated employee or team of employees with the skills you need.

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Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.OutsourcingOutsourcing.Com.

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Outsourcing- Good for America’s Economy?

Thursday, April 23rd, 2009

That’s right . . . outsourcing supports the economic recovery of the U.S. I promise.

Don’t believe me? Well, here are a few solid reasons why outsourcing is a good thing:

Keeps American entrepreneurs and small businesses in business, even when money is scarce

Enables American small businesses to grow, thereby providing more jobs for American workers

Helps small businesses and solo entrepreneurs compete with big business—competition grows American business, which leads to more American jobs

Keeping America in Business through Outsourcing

We all understand that employees can be outsourced for a lower cost overseas, and that bone has meat on both sides. Although you’ve heard the assertion that outsourcing takes jobs away from American workers, I want to convince you that it will ultimately bring jobs home to America. But first let’s focus on the fact that if a business can hire outsourced workers for a smaller wage overseas, then that business can stay in business.

If an American business stays in business, it can continue to sell products and services on the American and overseas markets, which pulls money into the American economy. This cycle is the foundation or the raft of our economy. It keeps everything else afloat.

Growing American Business through Outsourcing

While a business is afloat, the next area of focus for the entrepreneur is growing that business. Picture the solo entrepreneur or solopreneur, perhaps like yourself, working more hours than you ever imagined and still not getting it all done. And I’m just talking about the regular day-to-day requirements of keeping an existing business going. This kind of regimen leaves no time for acquiring new business or developing new products and services. If a business grows, it will need to hire more employees.

By hiring one outsourced worker, an entrepreneur can leave the paperwork and the administrative details to that outsourced employee. The entrepreneur or solopreneur is now free to focus on making new deals, acquiring new business, developing strategic alliances, and marketing. In this way the business grows and turns a profit more quickly. Growth of the business and more profit means there are more jobs to be filled by American workers and money available to pay their wages. And so our American economy grows.

Beating the Competition—The American Business Dream

Outsourcing is good for the bottom line and a strong bottom line is what creates and feeds our capitalist model of competition. Competition provides for more innovation and better products and services. By hiring an outsourced workforce for business process tasks like chat support, scheduling, data mining, telemarketing, and the like, the solopreneur /entrepreneur saves money on taxes, office overhead, and employee benefits allowing for more competitive positioning.

The ability to grow and profit more quickly gives the American entrepreneur the edge. An American business that profits faster and handles more demand eventually needs a larger, smarter, onsite, American workforce. Once again, the money comes home and our American economy grows.

Outsourcing makes smart business sense. We at 123Employee want to help your business stay afloat and grow during these tough economic times. Let us provide you with outstanding service and the ability to grow your business, bringing good-wage jobs back home to America.

Visit our home page to hear a recent interview I did on national radio in which I discuss how outsourcing is good for the U.S. economy.

You can find outsourcing tips in my new book ‘Outsource This!’ Check it out.
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Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.OutsourcingOutsourcing.Com.

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Outsourcing and American Management

Wednesday, April 22nd, 2009

Over the course of these articles, we’ve pointed out some important elements to consider when looking for the right outsourcing partner. Here’s another that bears great consequence: who’s managing the operation?

Let’s cut straight to the chase. You’ve got to have someone on your side who can advocate for your interests within the outsourcing company. This person should be someone you can relate to and rely on.

What I’m getting at is the recommendation that while you’ll find your outsourcing company located overseas, you must make sure it’s run by an American. This might sound like an unnecessarily bold warning, but trust me, you’re going to appreciate the ability to be understood and get the kind of help you need when issues arise.

“But wait!” you cry. “I thought if I follow all your advice, there won’t be any issues.” My friend, there are always things that come up. You’ve heard it before: “stuff happens.” The thing is, if you’ve thought ahead and partnered with a company managed by someone you can identify with and count on, you’ll be in good stead.

So here’s the game plan. When you’re doing your research to find the perfect outsourcing partner, find out who’s running the show. Is that person someone you can contact directly? Get in touch with them as part of your vetting process and make sure the rapport is right.

Another very significant consideration is the location of the management. You want this manager to be on location in the building with the outsourced employees. This person is your ‘man on the ground’ directly handling and resolving any matters of concern that arise between your company and the employees you’ve hired from this outsourcing company.

Generally speaking, the companies most likely to have American, onsite managers are the bigger players. There may be some smaller ones that meet this requirement, but it’s less likely.

Let’s be perfectly clear here. You do not want an intermediary who is brokering the services of an outsourcing provider. You want to go direct and have first hand contact with the person overseeing your prospective employees. This requirement ensures that the management will be able to resolve issues for you, because they will know what is truly going on in the work environment with the actual employees.

This is the kind of management and service we provide at 123Employee. We meet this requirement and are ready to be your preferred outsourcing supplier. Let us provide you with outstanding service!

You can find more of these tips in my new book ‘Outsource This!’ To get your copy, click here.

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Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.OutsourcingOutsourcing.Com.

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123Employee is the Lowest Cost Business Process Outsourcing in the Philippines. (BPO)