Perhaps you’re still thinking whether or not to embrace outsourcing. Well, while you’re still making your consideration, “70% of companies and businesses are already outsourcing one or multiple strategic functions.” And, you don’t need to be told that they are reaping incredible benefits with outsourcing solution. Outsource business services– you need to know what service to outsource.
Top in the list of services that businesses are increasingly outsourcing include the following;
Help Desk: This is one of the most outsourced services in today’s business world. It’s common to find small businesses and even size-able businesses using existing staff to also man their customer support desk.
So, these employees who are multi-tasking pay haphazard attention to the help desk, hence customers are not treated right in terms of resolving their complaints.
Of course, you don’t need to be told the consequence of this action on businesses. But, thankfully, businesses are massively realizing how important it is to devote quality time and undivided attention to their valued customers. And, most of them have learnt that outsourcing help desk is a viable solution.
The help desk vendors are specialized in providing superb customer support to customers of businesses and companies. They have no other duty elsewhere but to resolve customers’ complaints and make sure their calls are answered promptly. This helps to promote customer satisfaction, and ultimately customer loyalty.
Administration: Also, a lot of businesses that want to outsource business services would feature administrative tasks in top list of services they wish to outsource.
Daily and repetitive routines such as data entry, emailing and book-keeping can be time consuming. These tasks eat up tangible time that a business and its workforce would have channeled to the core competencies of the organization.
And, if care is not taken, this act can gradually cause a company to be laid back in more important tasks that guarantee the continuous functioning of a business.
So, you should consider outsourcing a good part of your administrative tasks. This way, you can free up quality time to focus on what matters most to your business.
Delivery: It’s also common these days to find companies outsourcing delivery. They use external help to package and deliver their products to designated places, which could be a shipping port.
Indeed, you can outsource business services of various kinds and categories. And, you can be sure of reaping tons of benefits as a result.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
There comes a point in a business when cost saving becomes very difficult. You are probably saying ‘minus me!’ You can shout it as loud as you care, but the reality will always surface. Why do you think many businesses are resorting to outsourcing? It’s simply because outsourcing has become a proven solution for cutting business cost and boosting profit.
Well, it’s not only in cost saving that outsourcing may become the final resort for a business. Other cases where outsourcing may become inevitable include the following;
When You can’t Afford an Expert In-house
This is mostly applicable to small business owners who are striving to keep up the business profitably. For small and medium-scale businesses, hiring experts such as accountants, tech experts and programmers in-house can be super-expensive.
The most viable and last option in this case is to resort to outsourcing, and especially offshore outsourcing. While an expert such as a tech expert will charge mind-blowing rate to provide tech support in-house, an outsourcing provider will surprisingly bid for very reasonable price and will not water down the quality.
When You want to Beat Your Competitors to It
One of the best ways to quicken your entry time to market and beat your competitors to it is to leverage outsourcing. As you focus on what matters most to the business, the outsourcing vendor will devote all of his time and skills to tackle the outsourced tasks, keeping the agreed delivery time in view.
As a result, your products and offer will be ready earlier, so that you are able to lunch your product earlier than your competitors and gain a better share of the market.
When You can No Longer Handle the Tasks Alone
Business growth and expansion is what we all desire and work towards. When such expansion starts to happen, you are no longer able to handle your business tasks alone, especially the small businesses that have little or no workforce at the inception.
At this point, outsourcing becomes an inevitable solution to increasing your workforce in an affordable manner. You will save huge overhead costs by opting for offshore workers instead of hiring full-time staff. Your staff strength will increase without significant increase in remuneration expenses when you opt for outsourcing.
Finally, from the inception of a business, especially a small business, outsourcing may become inevitable since it is a cost-effective business solution.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
You’ve probably heard all manner of things about outsourcing – both good and bad. And, you’re wondering if it is indeed a business strategy you should try out. Well, there’s always the good and bad side of virtually everything in life, or can you point to one thing that does not have disadvantages in addition to its advantages? The truth is, the benefits of outsourcing solutions far outweigh whatever disadvantages you may have read or heard about. So, you should give outsourcing a chance.
So, Why Should You Give Outsourcing a Chance?
The slogan “Never Say Never” has played out now and again with companies and businesses that I know when it comes to using outsourcing solution. I’ve heard business owners and even big companies saying they are better off hiring employees in-house. But, they end up using outsourcing services provider.
You are probably wondering why?
It Could be the Sole and Best Remedy When you’re Running out of Budget
You don’t have to wonder far. The reason is simple and glaring; those companies and businesses that felt they are buoyant enough to always hire full-time experts eventually figured out that outsourcing can be the sole and best remedy when they are running out of budget but still needs to hire professionals for specific tasks.
You’re probably wondering why your competitors can afford to sell their products at a difference that may ruin your own profit if you attempt to offer same price. Yet, they are growing and expanding when you expected they will soon phase out of business the way they are discounting price.
No, they won’t phase out of business. They are saving more on the high cost of hiring full-time employees by leveraging outsourcing. Subsequently, the huge savings enable them to plough back substantial part of their profit into growing their business. Even when they offer lower price to customers, it doesn’t affect such companies in any way. Instead, they attract more customers as a result and achieve high rate of turnover.
It’s a Great Way to Reduce Expenses on Business Equipments
For instance, if a production company outsources assembling of parts to another company, it will by-pass the heavy expenses that come with purchasing machines and other equipments for parts assembling. This is because the company that the task is outsourced to will accomplish the task using their own equipments and tools.
Numerous other reasons you should give outsourcing solutions a chance include cheaper access to expertise, faster delivery of products to the market, and reduced overhead cost.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
Gone are the days when seeking cheap labor is something that the big businesses alone chase after. Thankfully, the evolvement and continuous growth of the online marketplaces have made it possible for even small businesses to take advantage of offshore foreign contract workers to cut back business running costs. In essence, outsourcing has also become a popularly leveraged tool by small businesses.
Recently, the National Bureau of Economic Research published working paper that contains a statement that a group of researchers made about outsourcing. In the paper, these group of researchers said that “outsourcing is a trend with the potential to redistribute global wealth.”
According to the researchers, outsourcing is favorable to just any type and size of business; whether you’re looking for contractors to execute a one-time business such as software development, marketing campaign, website design, translation, article writing/publishing and even customer service, outsourcing is a highly viable alternative to employing full-time workers. These researchers added that you no longer need to stay local as a business in terms of looking for workforce. For instance, your business in the United States can hire a website developer in the Philippines without meeting face to face. The best part is that the offshore worker will willingly accept much less pay compared to a website developer in the United States.
The greater news is that you don’t have to worry about how to find and hire the offshore contractors. In addition to outsourcing websites, there are tons of online marketplaces that arrange for offshore workers and employers to meet. On such sites, a business owner or employer can view the portfolios and skills of outsourcing contractors, including reviews by previous employers. And, these outsourcing and freelance platforms can also arrange for payment on behalf of the recruiters.
According to a professor of entrepreneurship, business owners and companies in high-income nations take advantage of these online marketplaces to hire low-income earners. The Prof, Ajay Agrawal at the University of Toronto also added that “workers in low-income countries can take advantage of those online platforms to boost their income. They can even learn skills that are in demand on those platforms just to boost their employability and income”. In fact, contractors from Philippines are earning substantially…far more than the minimum wages in their locality. Yet, in comparison, they work for far less compared to people with the same skill set in the hiring countries.”
However, quality has always been a subject of debate when it comes to offshore outsourcing. But thankfully, these websites provide ratings, reviews and feedback by previous employers, helping subsequent employers to make informed decision on who to hire for the task in question.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
I have said it before and I will say it again, you have no excuse not to succeed in business if you take the right step in the right direction. As a business owner, there are a lot of advantages of using Twitter. You do not have to spend a lot of money on marketing campaigns to reach your targeted audience. Social networking media like Twitter has made it easier for business owners to promote their products and or services. You can easily outsource you social media to an offshore online marketing expert who will use Twitter to help promote your business.
Twitter Advantages for Business Owners
Twitter helps you create brand awareness. With Twitter, you can keep your brand out there for others to engage with.
You can also use Twitter in order to gain competitive information. Since your competitors are on Twitter; you can monitor their tweets periodically and get to know what they are up to and pick up valuable tips to help your business.
You have the opportunity to engage with your prospects and target audience.
Helps you guard your business reputation. Because information spreads like wild fire on Twitter, you can monitor what is being said about your company in real-time. For example, if a person has a bad experience with your brand, there is a strong possibility that he/she may tweet about it. With Twitter, you may be able to do serious damage control before the situation gets out of hand.
In my experience, I know that it even when customers have had a pleasant experience with your products or services, it can be very difficult for them to go out and spread the good news to everyone they know. But, if they had a bad experience they will waste no time to say awful things about your products and or services to anyone who cares to listen; some would even make it their mission to drag your good name through the mud for FREE! So, it is important that you hear everything about your company before it damages your reputation beyond repair.
Promoting your company’s blog content is easy with Twitter. This can be done by setting up a feed to automatically post the URL of your company’s blogs straight to Twitter. Your outsourced employee.
In today’s business environment, it is important to be able to receive and give information within the shortest possible time. Your outsourced employee can send tweets and update you on the latest happenings.
There is no doubt that Twitter is the toast of the online community. Business owners can use Twitter as an effective communication tool.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
When you’re seeking to reach your potential and existing customers one-on-one to deliver your business offers and info, telemarketing can be a viable solution. However, you may not have the time and/or skills required for effective telemarketing. Hiring telemarketers on a full-time basis would be un-wise decision. So, you should rather outsource telemarketing services.
So, how do you know if a telemarketer is prepared to render quality telemarketing service?
There Should be a Pre-call Strategy
The telemarketer you seek to hire should have a pre-call strategy in place. In essence, there should be pre-determined strategy for approaching a customer. There should be properly written script for what the telemarketing rep intends to say to a potential customer. This will help the telemarketer speak professionally, passionately and with genuine enthusiasm. It’s important for a telemarketer to determine beforehand the action he wants the customer to take, as well as the expected outcome. The action could be to purchase a product or service, take advantage of a discount offer, become aware of new line of product or more.
The Telemarketer Should Know how to Engage Interesting Opening Statements
Also, when you decide to leverage outsource telemarketing services, ensure that the telemarketer knows how to engage a customer right from the beginning of the call. It is important to maximize the initial few seconds to achieve an intended goal – make sales or convince a potential customer to take advantage of an offer. Interesting opening statement is critical in engaging a customer from start to finish when delivering telemarketing services. And, you should make the customer feel special and unique, instead of just treating the customer as just another customer.
For instance, consider an interesting and personal opening such as’ “Hello Robin, this is Julia from XX company.” I have a special discount offer that you may want to take advantage of if you can give me just five minutes.” A telemarketer should target engaging a customer from the beginning of the call to the end. The ability to know when to come in with sales pitch is also important or the customer will lose interest.
Follow-up Strategy
The first telemarketing call may do little or nothing to convince and win a customer’s patronage. This is why you should ensure that your telemarketing agent adopts a follow-up strategy in promoting your business through telemarketing. Particularly for customers that show interest, it will be a big mistake to assume they will remember to check out the offers you indicated during the first call. A follow-up call is necessary to gently remind and reiterate on the offers again.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
The answer is a BIG YES! Customer service outsourcing is a smart move. You are probably asking why? There are tons of reasons why it is a better decision to let an expert customer service provider run the customer care aspect of your business from a different location. Keep reading to learn more.
#1: Your Competitors are Using the same Tactics to Grow their Business
Your customers are the engine of your business. A business will die a natural death when there are no customers to patronize its products and/or service. Many businesses are using outsourced customer service providers to attend to the needs of their customers in a satisfactory manner. This in turn leads to increased patronage and customer loyalty.
There’s always a pull to other tasks in the business premises, making it difficult for customer reps in an organization or business to solely and satisfactorily attend to the needs of customers. On the other hand, when you outsource your customer care to an outsourcing company that specialized in customer service, you can be sure that your customers would get all the attention they need, resulting in highly satisfied customers who would become loyal patrons and even refer your business to others.
#2: You will Spend Less on Customer Service
One of the major lures to outsourcing is massive cost saving, whether it is customer service outsourcing, marketing outsourcing, IT outsourcing or other business tasks outsourcing. You will spend much more when you hire customer reps on a full-time basis since you would be paying salaries plus other compensations that come with this type of hiring.
On the contrary, customer care service provider who works from a different location only gets a contract fee and nothing more. Also, overhead costs and the costs that come with equipping the customer service department would be completely eliminated when a business chooses to outsource customer service to an offshore customer service representative.
#3: You will take Advantage of a Standard Customer Service Arena
As a business owner, you either know or can imagine how much it would cost to set up and equip a customer service department – that’s definitely some fortune. But, you won’t spend a split fraction of such cost involved when you choose to embrace customer service outsourcing.
Instead, you will take advantage of a standard customer service platform (owned by an outsourcing customer service company) to provide quality customer service to your valued customers. In fact, the outsourced customer rep shoulders all costs – including maintenance of the gadgets and equipment’s. You only have to pay the one-time agreed free and that’s all!
Indeed, it’s a smart idea to embrace customer service outsourcing.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
Outsourcing has come to be of immense benefit to the business world, because it affords business owners the opportunity to focus on pressing matters of business while letting other professionals take care of others. Outsourcing work activities that were previously performed in-house, business owners are able to reduce the number of staff on the payroll as well as other business related expenses such as supervision, salary and benefits, training and recruitment.
Outsource Capital Intensive Tasks, save huge on equipment
There are certain job tasks that are capital intensive. Outsourcing these will lower the expenses associated with equipment, handle the depreciation costs and ensure you don’t suffer obsolescence, all in one. A small part of your cost savings will go to the outsourcing service provider. You do not have to worry about investing a huge amount in equipment that will no longer be useful to your company in a matter of months. You can also count on top quality services, every time when you outsource certain business function. Outsourcing service providers like me, spend money on acquiring state of the art equipment and training employees in order to retain our competitive edge.
Spending money on training workers with whom you’re not sure of their long term loyalty is now under control with the outsourcing concept.
A great way to hire the best hands for much less
Outsourced employees have undergone trainings and have experience at what they do. With outsourcing, you can also count on quality service. This is because, outsourced employees are always ready to give their best so that you can retain their services – this is a characteristic that is not usually exhibited by in-house staff.
Need to Focus? Outsource today!
There are quite a number of things businesses have to worry about on a daily basis. Really, most of these things are things they shouldn’t worry about if they got their backs covered. The idea is to focus on the main reason why you’re in business and leave other peripheral factors for others to handle. When you outsource, you reduce your need to invest money, time and other resources into non core business activities; thus, freeing capital in order to invest in profit generating areas of your business.
On a budget? Outsource!
Price stability is another cool thing about outsourcing work. When you sign a simple outsource contract, you will be able to get a stable pricing and not bother shopping around. A stable pricing will allow you to accurately budget operating costs and capital purchases, while potentially avoiding the possibility of surprise costs.
Your Service provider, Your partner
Believe it or not, but an outsourcing service provider wishes to be seen as your partner in business; and as a partner, the outsourcing company also shares in your desire to keep your business functioning at its greatest potential.
With certain business functions taken off your hands, you and your team will be able to focus on your business’ core activities – there is no business owner who will just overlook this valuable advantage of outsourcing. If your business is to become profitable and successful, you and the management team will need to spend time directing and planning the company’s business strategies and not waste valuable time thinking about managing certain ancillary or admin functions.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
The database of your company is a treasure on its own, holding diverse forms of important pieces of information. Therefore, taking advantage of a trustworthy outsourcing provider to manage your highly valued database is certainly one of the smartest things to do. The expert will help organize as well as optimize your current databases for optimal outcomes.
Here are the components of a good database management service:
Development & Expansion
Your outsourced database management worker (s) will painstakingly search your company’s existing databases for new data. In order to ensure smooth data retrieval, the outsourced employee will employ much care to organize and then code it properly. Also, you can easily include data to an existing desk or just create new task from the scratch.
Creating emails or mailers with the company’s existing email formats
Isolating inactive companies and/or candidates
Daily Database Update
Get data across to your data processing outsourcing provider and correspond with the outsourced employees on a daily basis via email. Consequently, your outsourced employee will analyse the info to update fresh tasks of candidates and or customers/clients, schedule calls, as well as arrange applicant interviews.
Coding
Indeed, coding is a crucial step in database management; the process boosts the worth of your existing database substantially. Depending on the particular requirement, your outsourced employee will come up with a coding plan so as to code existing or new candidates and companies in a result-oriented manner. This process would aid your outsourced recruitment employee or team to successfully carry out the entire applicant search process and in super fast manner.
Bulk Mailing
A dependable outsourced team will pinpoint and analyze your database management project for optimum search as well as planning strategies. Affordable, skilful, and expert outsourced recruitment experts will work in a dedicated manner for your organization in order to help you create competitive capability faster and in a more successful manner.
Data management process – especially when in terms of recruiting new employees – is indeed a serious task and should be outsourced to a reputable offshore outsourcing firm. Subsequently, you can be sure of having an organized database in an affordable manner.
In terms of recruitment process outsourcing, your outsourced employee can accomplish the following:
Fulfil orders and also process orders
Offer tech support
Take care of customer services issues
Data entry & mining
Post blog entries and ads
Live chat, phone and email
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
It has been my strong belief that taking advantage of outsourcing is common sense. Employing outsourcing services allows your business to benefit immensely from infrastructure, staffing and capabilities in languages. This is a great alternative of reaching prospective clients’ while still staying on budget.
Take telemarketing for example; Telemarketing is one of the best ways to inform the public about the products and or service that you offer. It is obvious that more and more people become do not care about the big posters, bill-boards, banners and other forms of traditional advertising. While these are not entirely out of fashion, potential clients would prefer to be able to easily learn more about the products and services you are advertising. Posters, banners, billboards etc fall short of this capability, but your outsourced employee can!
Telemarketing job is not something just any one can do. If you have ever handled a telemarketing team, you will know this. Reason is because it requires considerable experience and expertise, and something you do not want an amateur to do. This is why it is a very good idea to outsource your telemarketing.
Attributes of a Competent Telemarketing Company:
When you outsource your telemarketing in order to boost sales, you are certain of giving the job to the people who have enough experience in the business. Telemarketing firms are superb at producing results and getting top notch phone scripts.
Telemarketing service providers do not only know the rules but also follow them concerning phone solicitation, which has been laid down and enforced by state, federal, or international agencies. You can also count on the fact that a reputable telemarketing service provider is up to date on ever changing laws – this will of course prevent your business from inviting any kind of potential liabilities.
When you outsource your telemarketing, you will not only boost sales, you wikk save yourself from worrying about how to hire and train additional sales staff to fill temporary positions in your company. Another wonderful advantage of hiring an outsourcing company is that they will expand your reach to clients/customers in different time zones who may speak a totally different language. If you want your products and services to attract international customers, or if you intend to run a call center for 24 hours a day to reach your clients in different time zones, all you have to do is to outsource your telemarketing and you will also discover that it is by far, the best and most cost-effective solution to growing your business.
You do not need a pile of money to expand your brand? Rather, with the right outsourcing solution, you will find your business steps ahead in the next level.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
