It is no secret that the Philippines is a globally recognized outsourcing destination. The reasons are that there are no language barriers, you get highly skilled workers, and of course, low rates. India has dominated the BPO (Business Process Outsourcing) industry for a really long time. But there is a new player in the game that has raised the bar for BPO standards.
Like a lot of other Asian countries, the Philippines offer low rates for very skilled professionals – which happen to be one of the core reasons for outsourcing in the first place. Sure, India has been the premier outsourcing destination for a pretty long time and China is now entering the outsourcing field. The Philippines sure have distinctive advantages over the other outsourcing countries in Asia because the outsourcing firms in the Philippines are very familiar with the American culture – this is the reason why a lot of call centers for United States based companies are in this country. This country was colonized by the Americans for quite a number of years. The educational system in the Philippines is patterned after the American educational system – that explains the reason Filipinos really understand the American culture and work ethics. Filipinos write English and communicate like typical Americans.
It is true that in the early years of the new millennium there was a lot of speculations from (certain quarters) whether or not the Philippines can actually become a major player in the Business Process Outsourcing field. Now, the Philippines BPO industry has grown to a 3 billion dollar industry and it is still growing. According to a Goldman Sachs report the rate of development of the BPO industry in the Philippines has really been very impressive. It is really clear that the Philippines has stamped its presence on the global outsourcing map.
Presently outsourcing firms and their branches are springing up from the country’s capital to various parts of the country. The expansion is not as a result of the increase in demand of phone call centers, but also other complicated and highly skilled services such as:
- Website design
- Software development
- Medical transcription
- SEO services
- Legal services, etc.
Daven Michaels Author of the book Outsource This!