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The World’s Call-Center Capital – The Philippines and Call Center Outsourcing

According to a caption in a Los Angeles Times publication, “The Philippines has become the call-center capital of the world.”Currently, in the Philippines, call center job has become the number one choice for a lot of young people. Over a million Filipinos found a job at call centers and are earning their living there. Thanks to outsourcing that made this possible. Most of the call center outsourcing companies in the Philippines are serving American companies mostly.

So, What Makes the Filipino Workforce Thick for Outsourced Tasks?

It is simply the combination of specialized skills and cheaper labor. The Philippine workforce has become quite invaluable in helping grow tons of United States companies who engage their services to handle customer complaints, format documents, code data, generate sales leads, read legal briefs, and medical scans.

In essence, Filipinos are not just experts in a call center (handling customer’s complaints), they are also very good at carrying out the following business tasks;

  • Documents formatting
  • Sales lead generation – internet marketing as a whole
  • Data coding
  • Reading medical scans
  • Reading legal briefs
  • Article marketing
  • …and more

Coming back to call center, the topic of the day as it relates to the Filipinos; there’s a case of a young woman named Maya. As at the time she lost her dad she was barely 20. With four younger ones and an uneducated mom who is a farmer, the responsibility of catering for her family rests on her.

Luckily, Maya got a job in one of the call centers in the Philippines, and as a result, is able to help her family. Out of her savings, she was able to get a college degree in the arts. But, it became difficult for her to break off from her call center job. Though the job was draining as he handles up to 120 calls daily from infuriated American customers, the pay makes it worthwhile. She will often do the graveyard shift and spend longer hours at work. However, Maya earns nearly $800 every month – an amount that even some highly rated professionals in the Philippines can’t earn yet, let alone a graduate of arts.

The Call Center Outsourcing Industry in the Philippines is a Big Boom!

Yes, the outsourcing industry and particularly call center, has grown so fast in the Philippines that India has become no match. As a result, the Philippine is now popularly referred to as the world’s call center capital.

Well, India still maintains its position as the world’s capital for information technology outsourcing. But, young Filipinos who are college graduates are now in charge of not just call center, but Business Process Outsourcing (BPO) as a whole.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs to build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

One Response to “The World’s Call-Center Capital – The Philippines and Call Center Outsourcing”

  1. Jean Gatz says:

    Excellent post with useful resource! This article is very informative and help me a lot. Thanks for sharing.

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