When it comes to service or process outsourcing based on the requirements of your company, most expert business advisors would suggest that the best way of doing this is to set a bidding process for various BPO providers. Naturally, the request for proposal process for procurement outsourcing is an efficient approach when it comes to comparing the performance level of third party providers either via commercial agreements of contractual terms. But on the other hand, this particular approach is only viable for procurement outsourcing. When used on BPOs, there are possibilities that it might delay project delivery and or totally disconnect the solution from the initial strategic intention.
Although process outsourcing has its own advantages for the company such as providing healthy margins for outsourcing advisors, looking for a reliable process outsourcing provider must be made a priority to ensure all angles are covered to protect the interests of the company. Process outsourcing has its own advantages and benefits. For starters, typical process for outsourcing allows third party BPO providers understand what it is you really need by knowing your service specifications. And by doing so, they will also find the best and most ideal solutions for your requirements. Another major advantage you can enjoy is that the process outsourcing will certainly ensure that all analysis and evaluation for BPO requirements are properly done. With this in mind, the company will able to come up with a correct proposal with regards to the products or services that need to be outsourced from third party providers.
Bidding for process outsourcing will also allow third party providers to know that there are other providers offering the same services out there vying for the same position so they have to really make the best effort in order for them to win the bidding process. In addition to that, BPO providers will be filtered accordingly and ensure that the company will be able to find an outsourcing provider willing to meet all process specifications. This will also ensure that third party BPO providers will be able to offer accurate responses in answer to the required specification of the client and by using a systemized approach, there will be no issues regarding nonalignment in the process.
Typically, a good and comprehensive selection process can result to the proper selection of process outsourcing providers based on their capabilities and performance levels when it comes to delivering results and solutions as requested by the clients. But sometimes this process can also provide some disadvantage for the company particularly for short term projects. The process itself will take time and it can create a huge delay on the part of the company looking for outsourcing providers.
Using the process outsourcing has its own advantages which can significantly improve the efficiency of the company’s operation. But on the other hand, it is all practical to understand the downside of this particular approach order to avoid the common mistakes which can lead to the breakdown of the company operation.
Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com