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How to Manage Outsourced Reception Services Effectively

The commercial director of MoneyPenny emphasizes on the importance of outsourcing a company’s reception services in order to deliver more effective and excellent customer support, and to provide better opportunities for staff to focus on the core aspects of the business. The ultimate outcome is cost savings and highly satisfied customers, especially when a company hires the right outsourced reception services. Economic analysts and experts forecast that tougher economic crises are ahead of us. Therefore, smart organizations and businesses should take advantage of every possible opportunity to cut back on operation costs, while attaining to the needs of their clients satisfactorily.

Shocking Statistics of What Happens When Customers are Neglected

Complacency in offering customer support is bound to take place when the company’s staff members handling calls and complaints of customers are also engaged with other tasks and responsibilities. Here’s a shocking statistics of what happens when customers are neglected: Research has shown that “more than 60 percent of consumers will not call back when met with engaged tone, and when a call is not answered, nearly 70 percent of callers will never try again!” one message is clear from this statistics; customers only always expect the best from a business.

So, What’s the Solution?

It is a giant stride when a company or business embarks on outsourced reception services. This will help to greatly minimize the issues of engaged tones and unanswered calls. This is because the reception service provider has no other business but responding to the calls and complaints of your customers, and most of them even offer to do it round the clock, including weekends and holidays.

However, it is important for a company to make a right move in contracting outsourced reception service, bearing in mind that the life of your business depends on your customers’ patronage. If the vendor messes up, your business will ultimately bear the consequences.

Here are some proven ways to manage outsourced reception services more effectively;

Choose the Telephone Answering Solution that Best Suits Your Business

Decide whether outsourced, digital, or overflow reception will best suit your business. The reception technologies are ever evolving to help customize a suitable reception service to suit a company’s uniqueness. The most important thing is to ensure the company is offering you the full-version of whichever reception service you choose. And ensure you are getting the best possible service for your valued customers or clients.

 Get to Know Your Outsourcing Partner

Build a solid relationship from the onset with your outsourced reception service provider. Ensure the outsourced receptionist understands your business operations and the needs of your customers fully. Build such a relationship that will give customers the impression that their calls are being handled by the company itself.

Maximize the Flexibility of the Reception Service to Meet Your Needs

You should be in control when it comes to how you prefer your customers’ calls to be handled. For instance, do you prefer call diversion on a permanent basis or when phones are busy, or do you want the service switched for cover at specific times? This is a great way to ensure you don’t pay for the reception services you are not using. Go ahead and maximize outsourced reception services with these valuable tips.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

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