When you’re seeking to reach your potential and existing customers one-on-one to deliver your business offers and info, telemarketing can be a viable solution. However, you may not have the time and/or skills required for effective telemarketing. Hiring telemarketers on a full-time basis would be un-wise decision. So, you should rather outsource telemarketing services.
So, how do you know if a telemarketer is prepared to render quality telemarketing service?
There Should be a Pre-call Strategy
The telemarketer you seek to hire should have a pre-call strategy in place. In essence, there should be pre-determined strategy for approaching a customer. There should be properly written script for what the telemarketing rep intends to say to a potential customer. This will help the telemarketer speak professionally, passionately and with genuine enthusiasm. It’s important for a telemarketer to determine beforehand the action he wants the customer to take, as well as the expected outcome. The action could be to purchase a product or service, take advantage of a discount offer, become aware of new line of product or more.
The Telemarketer Should Know how to Engage Interesting Opening Statements
Also, when you decide to leverage outsource telemarketing services, ensure that the telemarketer knows how to engage a customer right from the beginning of the call. It is important to maximize the initial few seconds to achieve an intended goal – make sales or convince a potential customer to take advantage of an offer. Interesting opening statement is critical in engaging a customer from start to finish when delivering telemarketing services. And, you should make the customer feel special and unique, instead of just treating the customer as just another customer.
For instance, consider an interesting and personal opening such as’ “Hello Robin, this is Julia from XX company.” I have a special discount offer that you may want to take advantage of if you can give me just five minutes.” A telemarketer should target engaging a customer from the beginning of the call to the end. The ability to know when to come in with sales pitch is also important or the customer will lose interest.
Follow-up Strategy
The first telemarketing call may do little or nothing to convince and win a customer’s patronage. This is why you should ensure that your telemarketing agent adopts a follow-up strategy in promoting your business through telemarketing. Particularly for customers that show interest, it will be a big mistake to assume they will remember to check out the offers you indicated during the first call. A follow-up call is necessary to gently remind and reiterate on the offers again.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
The answer is a BIG YES! Customer service outsourcing is a smart move. You are probably asking why? There are tons of reasons why it is a better decision to let an expert customer service provider run the customer care aspect of your business from a different location. Keep reading to learn more.
#1: Your Competitors are Using the same Tactics to Grow their Business
Your customers are the engine of your business. A business will die a natural death when there are no customers to patronize its products and/or service. Many businesses are using outsourced customer service providers to attend to the needs of their customers in a satisfactory manner. This in turn leads to increased patronage and customer loyalty.
There’s always a pull to other tasks in the business premises, making it difficult for customer reps in an organization or business to solely and satisfactorily attend to the needs of customers. On the other hand, when you outsource your customer care to an outsourcing company that specialized in customer service, you can be sure that your customers would get all the attention they need, resulting in highly satisfied customers who would become loyal patrons and even refer your business to others.
#2: You will Spend Less on Customer Service
One of the major lures to outsourcing is massive cost saving, whether it is customer service outsourcing, marketing outsourcing, IT outsourcing or other business tasks outsourcing. You will spend much more when you hire customer reps on a full-time basis since you would be paying salaries plus other compensations that come with this type of hiring.
On the contrary, customer care service provider who works from a different location only gets a contract fee and nothing more. Also, overhead costs and the costs that come with equipping the customer service department would be completely eliminated when a business chooses to outsource customer service to an offshore customer service representative.
#3: You will take Advantage of a Standard Customer Service Arena
As a business owner, you either know or can imagine how much it would cost to set up and equip a customer service department – that’s definitely some fortune. But, you won’t spend a split fraction of such cost involved when you choose to embrace customer service outsourcing.
Instead, you will take advantage of a standard customer service platform (owned by an outsourcing customer service company) to provide quality customer service to your valued customers. In fact, the outsourced customer rep shoulders all costs – including maintenance of the gadgets and equipment’s. You only have to pay the one-time agreed free and that’s all!
Indeed, it’s a smart idea to embrace customer service outsourcing.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
Outsourcing has come to be of immense benefit to the business world, because it affords business owners the opportunity to focus on pressing matters of business while letting other professionals take care of others. Outsourcing work activities that were previously performed in-house, business owners are able to reduce the number of staff on the payroll as well as other business related expenses such as supervision, salary and benefits, training and recruitment.
Outsource Capital Intensive Tasks, save huge on equipment
There are certain job tasks that are capital intensive. Outsourcing these will lower the expenses associated with equipment, handle the depreciation costs and ensure you don’t suffer obsolescence, all in one. A small part of your cost savings will go to the outsourcing service provider. You do not have to worry about investing a huge amount in equipment that will no longer be useful to your company in a matter of months. You can also count on top quality services, every time when you outsource certain business function. Outsourcing service providers like me, spend money on acquiring state of the art equipment and training employees in order to retain our competitive edge.
Spending money on training workers with whom you’re not sure of their long term loyalty is now under control with the outsourcing concept.
A great way to hire the best hands for much less
Outsourced employees have undergone trainings and have experience at what they do. With outsourcing, you can also count on quality service. This is because, outsourced employees are always ready to give their best so that you can retain their services – this is a characteristic that is not usually exhibited by in-house staff.
Need to Focus? Outsource today!
There are quite a number of things businesses have to worry about on a daily basis. Really, most of these things are things they shouldn’t worry about if they got their backs covered. The idea is to focus on the main reason why you’re in business and leave other peripheral factors for others to handle. When you outsource, you reduce your need to invest money, time and other resources into non core business activities; thus, freeing capital in order to invest in profit generating areas of your business.
On a budget? Outsource!
Price stability is another cool thing about outsourcing work. When you sign a simple outsource contract, you will be able to get a stable pricing and not bother shopping around. A stable pricing will allow you to accurately budget operating costs and capital purchases, while potentially avoiding the possibility of surprise costs.
Your Service provider, Your partner
Believe it or not, but an outsourcing service provider wishes to be seen as your partner in business; and as a partner, the outsourcing company also shares in your desire to keep your business functioning at its greatest potential.
With certain business functions taken off your hands, you and your team will be able to focus on your business’ core activities – there is no business owner who will just overlook this valuable advantage of outsourcing. If your business is to become profitable and successful, you and the management team will need to spend time directing and planning the company’s business strategies and not waste valuable time thinking about managing certain ancillary or admin functions.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
The database of your company is a treasure on its own, holding diverse forms of important pieces of information. Therefore, taking advantage of a trustworthy outsourcing provider to manage your highly valued database is certainly one of the smartest things to do. The expert will help organize as well as optimize your current databases for optimal outcomes.
Here are the components of a good database management service:
Development & Expansion
Your outsourced database management worker (s) will painstakingly search your company’s existing databases for new data. In order to ensure smooth data retrieval, the outsourced employee will employ much care to organize and then code it properly. Also, you can easily include data to an existing desk or just create new task from the scratch.
Creating emails or mailers with the company’s existing email formats
Isolating inactive companies and/or candidates
Daily Database Update
Get data across to your data processing outsourcing provider and correspond with the outsourced employees on a daily basis via email. Consequently, your outsourced employee will analyse the info to update fresh tasks of candidates and or customers/clients, schedule calls, as well as arrange applicant interviews.
Coding
Indeed, coding is a crucial step in database management; the process boosts the worth of your existing database substantially. Depending on the particular requirement, your outsourced employee will come up with a coding plan so as to code existing or new candidates and companies in a result-oriented manner. This process would aid your outsourced recruitment employee or team to successfully carry out the entire applicant search process and in super fast manner.
Bulk Mailing
A dependable outsourced team will pinpoint and analyze your database management project for optimum search as well as planning strategies. Affordable, skilful, and expert outsourced recruitment experts will work in a dedicated manner for your organization in order to help you create competitive capability faster and in a more successful manner.
Data management process – especially when in terms of recruiting new employees – is indeed a serious task and should be outsourced to a reputable offshore outsourcing firm. Subsequently, you can be sure of having an organized database in an affordable manner.
In terms of recruitment process outsourcing, your outsourced employee can accomplish the following:
Fulfil orders and also process orders
Offer tech support
Take care of customer services issues
Data entry & mining
Post blog entries and ads
Live chat, phone and email
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
It has been my strong belief that taking advantage of outsourcing is common sense. Employing outsourcing services allows your business to benefit immensely from infrastructure, staffing and capabilities in languages. This is a great alternative of reaching prospective clients’ while still staying on budget.
Take telemarketing for example; Telemarketing is one of the best ways to inform the public about the products and or service that you offer. It is obvious that more and more people become do not care about the big posters, bill-boards, banners and other forms of traditional advertising. While these are not entirely out of fashion, potential clients would prefer to be able to easily learn more about the products and services you are advertising. Posters, banners, billboards etc fall short of this capability, but your outsourced employee can!
Telemarketing job is not something just any one can do. If you have ever handled a telemarketing team, you will know this. Reason is because it requires considerable experience and expertise, and something you do not want an amateur to do. This is why it is a very good idea to outsource your telemarketing.
Attributes of a Competent Telemarketing Company:
When you outsource your telemarketing in order to boost sales, you are certain of giving the job to the people who have enough experience in the business. Telemarketing firms are superb at producing results and getting top notch phone scripts.
Telemarketing service providers do not only know the rules but also follow them concerning phone solicitation, which has been laid down and enforced by state, federal, or international agencies. You can also count on the fact that a reputable telemarketing service provider is up to date on ever changing laws – this will of course prevent your business from inviting any kind of potential liabilities.
When you outsource your telemarketing, you will not only boost sales, you wikk save yourself from worrying about how to hire and train additional sales staff to fill temporary positions in your company. Another wonderful advantage of hiring an outsourcing company is that they will expand your reach to clients/customers in different time zones who may speak a totally different language. If you want your products and services to attract international customers, or if you intend to run a call center for 24 hours a day to reach your clients in different time zones, all you have to do is to outsource your telemarketing and you will also discover that it is by far, the best and most cost-effective solution to growing your business.
You do not need a pile of money to expand your brand? Rather, with the right outsourcing solution, you will find your business steps ahead in the next level.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
A lot of people may not know that real estate virtual assistants are making giant strides in the real estate arena. A realtor is basically involved in moving out all the time, showing houses to prospective buyers, meeting with new clients and pioneering the hosting of open houses – to mention but a few. As a result, they have little or no time for the demanding nature of paper work.
Typically, a real estate agent is involved in:
Making phone calls to follow-up new leads
Be on the streets trying to accomplish a sale
Chat with clients
Real estate agents do more what have been mentioned above. There are tons of things that need to be done in order to be a successful realtor, and this is the part where offshore virtual assistants (VA) step into the picture.
Marketing
Marketing is among the key function that good real agent should be successful at. In essence, they will need to sell themselves to their prospective clients. It is impossible to get clients as a realtor without marketing yourself.
Virtual assistants are typically quite good at marketing, particularly when online marketing is involved. Real estate agents can design and maintain their websites with ease through their virtual assistants. You can even have your VA accomplish telemarketing on your behalf. It will only take a database and a good script.
Administrative Functions Administrative tasks are very common duties performed by virtual assistants for realtors. They handle the administrative tasks that may take you the entire day or most hours of the day. Most VA’s are experts when it comes to administrative tasks.
Virtual assistants can forward paper work to those who need them, and at the exact time they need them. VA’s can also accomplish the following tasks:
Set appointments
Manage database
Arrange travel arrangements
Process mails to clients
Lead Management and Conversion
This is perhaps a virtual assistant’s most important function. Virtual assistants can help in lead conversion and management. As a realtor, there should be a consistent leads inflow; even with a steady flow of leads, you may not be able to manage and cultivate these leads, and they may eventually become stale.
Once leads are generated, your virtual assistant will call them up in order to enquire about their requirements and at the same time determine if they are serious buyers or sellers. if the lead qualifies, then your outsourced virtual assistant will forward the qualified leads to you sooner than you imagined. This way, you get to save valuable time processing unqualified leads – this can be pretty annoying!
That’s not all, you can still assign other tons of tasks to a virtual assistant. This professional will indeed help you accomplish better result and aid you in growing your real estate business.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
Data is very essential (one of the most essential processes) in any company or organization. Therefore, it is important to ensure that only experts handle your data. You should bear in mind that correct generation of output is important. This is because this is likely to be one of the factors that will boost sales and business for you.
In the BPO business, data processing is the most commonly used term; the reason is; it simply entails merging, transmitting, classifying, sorting, as well as retrieving. The process is simply the art of converting raw data into sequential and digitized data.
The various forms of data processing include the following:
Check processing
Forms processing
Insurance claim processing
Image processing
Survey processing
These services are employed in order to satisfy a wide range of purposes. Telecom companies, insurance companies, hospitals and other businesses have engaged aforementioned terms to boost their business worth. There are different types of technical resources and tools that are available for checks, surveys, research, as well as images. The task of boosting business value for all kinds of businesses has made outsourcing data processing much easier, beneficial, and also flexible.
Benefits that come with outsourcing data processing:
Increased Affordability
This benefit is the major when it comes to outsourcing. The cutthroat competition in the outsourcing industry has lowered the cost of all business processing outsourcing services. A lot of the data entry firms offer an affordable rate for all customers searching for competent outsourced employees. Grateful for these discounts, more and more business owners are increasingly leveraging outsourcing solutions.
Effective communication centers are indeed the most important facility required for outsourcing – it plays an essential role in the BPO world. Better communication will provide you with much better results.
If you want to experience laid back in your business, then you should ignore outsourcing in this modern business age. And of course, you will have no one to blame when your business heads to the rock as a result. Get smart like your competitors and be at the cutting edge in the business world by implementing outsourcing in your business right away. It only takes a couple of seconds and a click of the button to make it happen!
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
You may not know, but data entry is one of the most recurring business tasks. While this task may appear easy on the surface, it can be quite demanding, time consuming and requires systematic handling. Advancement in technology has helped to simplify data entry task anyway, yet you need to outsource data entry in order to free up time for other core tasks that focus on business growth and expansion.
Perhaps the best way to leverage the best data entry solution for superior record keeping and data maintenance is to take advantage of professional offshore outsourcing company that specializes on innovative data entry solution. The best part is that data entry outsourcing is very affordable and the professionals deliver in a timely fashion. While speaking to a group of top businesses executives in Los Angeles, I emphasized on of offshore outsourcing in today’s business environment. With the help of a reputable and trustworthy offshore outsourcing partner, you can be sure of getting excellent output for your data entry requirements.
Tons of businesses and companies prefer to outsource their data entry tasks to a recognized offshore location – typical example is Philippines. One major reason (out of several reasons) that a lot of companies prefer the Philippines as their number one offshore outsourcing location is simply because they obtain superb service from experienced and skilled experts on a timely fashion and at very cost effective rates.
Focus on your core business task: You are able focus on your core business tasks that boost your business’ bottom line rather than spend valuable time compiling a list of company data.
Keep infrastructure cost low: It lowers capital cost of infrastructure
Eliminate needless management hassles: Gets rid of management headaches
Take advantage of highly competitive pricing. Compared to the US cost, the offshore pricing is forty to sixty percent lower!
Take advantage of Advanced Technology: If you decide to carry out your company’s data entry tasks in-house, you would have to part with money every couple of months in order to get the newest data entry technology.
Faster delivery time plus excellent quality
Staff satisfaction enhancement with much higher value addition tasks.
Superior speed as well as cost effective communication
You can achieve line data processing from any part of the world
Gain access to resources available from all parts of the world
So, you should outsource data entry task to build and grow your business. It’s true; you are able to obtain quality work in a superfast manner and at twice less than you will get with an in-house employee hired to handle your data entry tasks.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
The cost effectiveness of opting for recruitment process outsourcing is its key benefit. Besides, you can reinvest the time you would spend in searching for and hiring the right workers into the core tasks of your business. It is highly sensible to go for a reliable and trustworthy offshore recruitment vendor. When you opt to outsource human resource activities to a reputable RPO company, the following benefits will follow you;
Greatly Minimized Expenses
cost cutting can be achieved in the recruiting zone as the outsourcing company expert’s work to simply carry out the outsourced processes by adopting the very best research and recruitment techniques as well as industry practices.
Additionally, there would be no need to bother about stiff over benefits, payroll costs, infrastructure, and bonuses expenses that eventually make up a pretty significant sum. With the outsourcing firm’s team of professional and highly skilled workers, you can count on incurring zero training and attrition costs.
Increased Reliability
Once you outsource your company’s recruitment process to a dependable offshore outsourcing provider, you will obtain faster and easier access to state of the art RPO services that is delivered by skilled recruitment experts that guarantee top reliability. The offshore outsourcing company will engage its back-up research team that possesses clear and in-depth knowledge of your company. This means that your work will not face any hurdles and the essential processes will run hitch-free without any delays. All processes are regularly supervised and assessed in order to ensure the delivery of top notch services.
Increased Productivity
The research team of the outsourcing firm will analyze and position your project to enable it generate the most favorable search strategies. When you have cost effective, qualified and time conscious specialists working tirelessly and enthusiastically for your company, you are able to achieve competitive advantage faster.
A reputable offshore RPO firm will take charge of operational recruitment activities in a very strategic and organized manner, and will cut back your company’s administrative burden.
Quality is Guaranteed!
The outsourcing company’s quality control team will check all processes and the output that is generated for your project. A good company will also be on the lookout for the newest developments that can be implemented to help clients.
In summary, offshore RPO offers professional assistance with securing quality talent pool at each level of recruitment process. It is highly sensible for businesses to outsource RPO to experts in this niche. A good RPO firm will not water down your company’s objectives and goal, and would at the same time uphold your superior image without charging you outrageous rates.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
Who would have believed just some few years back that many people would consider online business as an avenue to reach global audience? International business is now possible and easier with the coming of the World Wide Web and the internet. Right now, offshore outsourcing is the most cost-effective approach to harness the several business potentials that the internet offers.
Obviously, offshore e-commerce has made a giant stride in breaking down time barrier and physical distances barrier. Right now, even while still on your pyjamas and miles away from customers and clients, you can transact business with just a click of the button.
Right now, developing nations such as the Philippines, China and India have now become quite attractive places to outsource e-commerce tasks with only small budget. Outsourcing to a country like the Philippines is a really big attraction currently and the country’s outsourcing industry is growing; as a result, offering advantages to both parties. More and more smart retailers are leveraging the benefit of offshore e-commerce outsourcing solutions for business growth and superb customer service.
It’s no longer news that the world has become a global village – the internet has some kudos for this as it has helped to bridge distances; making it easier to have your business in just any part of the globe. It is now needless to go through the entire routine of finding an office, recruiting new employees, paying taxes, and travelling back and forth just to monitor the progress of your business.
Therefore, in terms of e-commerce outsourcing; your outsourced employee can help you in tons of ways such as:
Processing as well as fulfilling orders
Handling customer service related issues
Providing tech support
Data entry & mining tasks accomplishment
Email, live chat and telephone
Posting blog entries and ads etc.
Offshore eCommerce is indeed the present day business gurus’ choice since it provides the chance of making the most of the available business opportunities without leaving the comfort of your home country. Put differently; offshore e-commerce is pretty much like eating your cake and having it too.
You will only spend very little in terms of hiring the best outsourced employee for your e commerce; in fact, you can hire a reliable and skillful outsourced employee at not more than (or even less) 400 dollars a month – at this rate, your outsourced employee will work for 40 hours monthly (10 hours per week). Your outsourced employee is equipped with the experience and skills to assist you run your business in a hitch-free manner.
So, waste no more time in embracing and implementing e-commerce offshore outsourcing!
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
