To a company, business or individual who hasn’t experienced the incredible power of outsourcing in saving cost, the assertion above may sound overboard. But, in all truthfulness, if you have struggled so hard in vain to greatly reduce business running cost and maximize profit, you should try outsourcing!
An Overview of Outsourcing
It is most likely you’re not hearing the word outsourcing for the first time. But, it’s possible you don’t have a good grasp of what this term is all about. In a nutshell and without any ambiguity, outsourcing is simply hiring someone or a company to perform certain business tasks from their own location/office.
It’s just like a contractual work relationship. And, just like other job contracts, outsourcing comes with cost saving benefits and even much more than the regular contractual job relationships.
See How Outsourcing Helps to Save Huge Cost
You are not spending a dime on setting up an office for the employees. It is cost intensive to set up an office space for new employees. From renting a space to equipping the space with the necessary office equipment’s, a company or business will definitely dig deep into its profit to set up a new space, plus regular maintenance expenses.
But, with outsourcing, the outsourcing company or freelancer doesn’t need your own space to offer their services to you. Some of them work from home, while some have their own already-set space for the task you need accomplished. So, when you calculate the enormous cost you’ve bypassed by taking advantage of someone else’s office space, it is indeed desirable and impressive.
The outsourcing provider is not paid allowances and there’s no need for healthcare schemes. These are significant items of expenditure when it comes to full-time staffing. And of course, these allowances (e.g. housing allowance) and health-care programs) are often not optional. They dent the profit of any company significantly.
On the other hand, the employee who offers service in a freelancing manner helps you to bypass full staffing costs significantly. You can employ a couple of full-time employees and use outsourcing to execute tasks that are temporary so that you can save cost.
Offshore outsourcing offers the best cost saving benefit. Outsourcing jobs to Philippines and other top offshoring destinations offers the most cost saving benefit to a company or business.
There’s consistently huge difference between the service price of an offshore outsourcing company and an onshore outsourcing company, which is why offshoring is very popular among business operators and companies.
So, if other cost saving techniques have brought only little result, try outsourcing!
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
That’s nothing but the truth. You no longer have to budget a huge part of your business profit to set up a standard help desk in-house – outsourcing customer service is the secret behind it! Most of your competitors are outsourcing their customer service and reaping great benefits as a result.
Even the big companies and corporations are handing over their customer service to external operators who are usually at offshore locations such as Philippines. They are not doing this just to save cost —of course cost saving is the biggest factor — but they also want to make sure their customers are well attended to.
You really think your in-house customer help desk is effective – when the same employees who attend to your customers are the ones running back to do data entry tasks or perform other administrative tasks. There’s no way your customers can get quality attention when this is the case.
See what your competitors are enjoying by outsourcing customer service (you can start enjoying same benefits too!);
Zero cost on customer service space and equipment: You don’t have to create a space or spend on customer service gadgets/equipment’s when you decide to outsource your customer service.
The outsourcing provider has a call center or help desk space that has been fully equipped. Once you agree on service price — which is usually very affordable — you will start enjoying all of those equipment’s to offer super-quality customer service to your valued customers.
Your customers will become truly satisfied: When customer reps have nothing else to do but attend to your customers need all day, it will ultimately result in highly satisfied customers. And, these customers will remain loyal to you and your business.
Zero cost on training and retraining customer reps: It’s not just set-up cost that you will incur if you choose to host your help desk in-house. You will also need to incur cost on training and re-training customer reps periodically. These costs are completely taken out of the way when you resort to outsourcing for your customer service.
Customer Service is Non-Stop: It doesn’t matter what time of the day or night your customers need an issue resolved, they won’t be turned away because the business is closed for the day. Outsourced customer service happens round-the-clock.
So, don’t delay any longer in outsourcing customer service!
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
Perhaps you’re still thinking whether or not to embrace outsourcing. Well, while you’re still making your consideration, “70% of companies and businesses are already outsourcing one or multiple strategic functions.” And, you don’t need to be told that they are reaping incredible benefits with outsourcing solution. Outsource business services– you need to know what service to outsource.
Top in the list of services that businesses are increasingly outsourcing include the following;
Help Desk: This is one of the most outsourced services in today’s business world. It’s common to find small businesses and even size-able businesses using existing staff to also man their customer support desk.
So, these employees who are multi-tasking pay haphazard attention to the help desk, hence customers are not treated right in terms of resolving their complaints.
Of course, you don’t need to be told the consequence of this action on businesses. But, thankfully, businesses are massively realizing how important it is to devote quality time and undivided attention to their valued customers. And, most of them have learnt that outsourcing help desk is a viable solution.
The help desk vendors are specialized in providing superb customer support to customers of businesses and companies. They have no other duty elsewhere but to resolve customers’ complaints and make sure their calls are answered promptly. This helps to promote customer satisfaction, and ultimately customer loyalty.
Administration: Also, a lot of businesses that want to outsource business services would feature administrative tasks in top list of services they wish to outsource.
Daily and repetitive routines such as data entry, emailing and book-keeping can be time consuming. These tasks eat up tangible time that a business and its workforce would have channeled to the core competencies of the organization.
And, if care is not taken, this act can gradually cause a company to be laid back in more important tasks that guarantee the continuous functioning of a business.
So, you should consider outsourcing a good part of your administrative tasks. This way, you can free up quality time to focus on what matters most to your business.
Delivery: It’s also common these days to find companies outsourcing delivery. They use external help to package and deliver their products to designated places, which could be a shipping port.
Indeed, you can outsource business services of various kinds and categories. And, you can be sure of reaping tons of benefits as a result.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
As the economic downturn lingers, every business must look for a way to cut cost significantly in order to continue in business. It is important to say that the global market changes constantly and grows non-stop; boosting productivity is now a constant effort for most businesses.
Businesses are also searching for every opportunity to keep cost low and at the same time maintain top quality. As a result, both small and big businesses are increasingly embracing BPO – Business Process Outsourcing, which is a great way to stay at the cutting edge in the business world.
The Non-core Tasks are Time Consuming
Let’s call a spade a spade; the noncore, yet vital processes of your business will consume most part of your time and it really does not make sense to hire and incur massive sum on workers that will take care of these tasks – seriously, these employees are only doing minimal tasks! By outsourcing these tasks to an offshore firm, you are sure of getting quality, fast and productive service.
Pay Less for More Qualified Outsourced Employees
Outsourced employees working at BPO centers are highly qualified, well trained and know how to employ the most advanced telecommunication technologies and gadgets. Offshore BPO firms are often found countries with lower average sized incomes such as the Philippines. Other countries are India, Czech Republic, Brazil, China and Russia. The reality is, the Philippines is a country where a large percentage of the citizens understand the American culture – language is simply not a barrier compared to many other countries where English isn’t even a lingua franca.
Your offshore BPO partner will offer cost cutting possibilities and you only have to spend little for the initial and even subsequent investment. For businesses that are seeking to achieve lower costs (most business want to); the help of an offshore business process outsourcing partner is one way to achieve their goals. The most common instances of offshore BPO include:
Telemarketing
HR
Real estate
Product launch and campaign
Medical billing and coding
Research
Data entry
E-commerce etc
Businesses that Choose to leverage of business process outsourcing can indeed give their competition a good run for their money, since they can now concentrate on their bottom line instead of spending valuable time on tasks that will not bring in any income, but cannot be left undone.
The best part is that you can monitor your outsourced employee when you go through a reputable offshore outsourcing vendor, regardless of what part of the world you are. And, paying for service you did not maximize (as with traditional employees) is eliminated.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
There comes a point in a business when cost saving becomes very difficult. You are probably saying ‘minus me!’ You can shout it as loud as you care, but the reality will always surface. Why do you think many businesses are resorting to outsourcing? It’s simply because outsourcing has become a proven solution for cutting business cost and boosting profit.
Well, it’s not only in cost saving that outsourcing may become the final resort for a business. Other cases where outsourcing may become inevitable include the following;
When You can’t Afford an Expert In-house
This is mostly applicable to small business owners who are striving to keep up the business profitably. For small and medium-scale businesses, hiring experts such as accountants, tech experts and programmers in-house can be super-expensive.
The most viable and last option in this case is to resort to outsourcing, and especially offshore outsourcing. While an expert such as a tech expert will charge mind-blowing rate to provide tech support in-house, an outsourcing provider will surprisingly bid for very reasonable price and will not water down the quality.
When You want to Beat Your Competitors to It
One of the best ways to quicken your entry time to market and beat your competitors to it is to leverage outsourcing. As you focus on what matters most to the business, the outsourcing vendor will devote all of his time and skills to tackle the outsourced tasks, keeping the agreed delivery time in view.
As a result, your products and offer will be ready earlier, so that you are able to lunch your product earlier than your competitors and gain a better share of the market.
When You can No Longer Handle the Tasks Alone
Business growth and expansion is what we all desire and work towards. When such expansion starts to happen, you are no longer able to handle your business tasks alone, especially the small businesses that have little or no workforce at the inception.
At this point, outsourcing becomes an inevitable solution to increasing your workforce in an affordable manner. You will save huge overhead costs by opting for offshore workers instead of hiring full-time staff. Your staff strength will increase without significant increase in remuneration expenses when you opt for outsourcing.
Finally, from the inception of a business, especially a small business, outsourcing may become inevitable since it is a cost-effective business solution.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
It’s no secret that outsourcing has permeated every business facet and even where you’re accomplishing your marketing. Online marketing is the in-thing now. This is because today’s consumers are not ready to stress themselves out with conventional buying and enquiries. So, online marketing outsourcing can help you grow your business bigger and better.
Convenient Buying is at the Root of Online Marketing
As mentioned earlier, the present day’s consumers simply want to buy everything or make enquiries about products and services with just a click of the button, and without stepping out from their comfort zones.
So, what message does this send across? If you are not yet marketing your business online, there is no doubt you are losing out on countless opportunities in terms of bigger customer base and higher sales. The business world is evolving and you have to evolve with it or you will be left far behind!
Now, How Do You make Your Business Visible Online?
Don’t forget there are countless other businesses offering similar products and/or service as yours. And, many of them are already marketing their offers online, and each one is striving to be visible to consumers who are searching for their type of product and services online.
This is where online marketing techniques such as search engine optimization come into play. SEO (Search Engine Optimization) simply means a technique of making your website, ecommerce site and other online locations visible to Google and other search engines.
Subsequently, when customers search for your product and/or service using a term or keyword related to your business, the search engine can decide to display your website link in their first result page.
Online Marketing is Cheaper and Better with Online Marketing Outsourcing
With all that the business owner has in his hands, the last thing in his mind is to carry additional burden of promoting business online. Besides, you may not even have the skill to embark on online business promotion even if you want to.
Truth be told; online marketing can be a demanding task, which is why online marketing service providers will demand for a substantial pay for their services. But, thankfully, online marketing outsourcing comes in to provide a super affordable solution without lowering the service quality.
So, go ahead and take advantage of online marketing outsourcing to accomplish social media marketing, video marketing, email marketing, content marketing and more.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
You’ve probably heard all manner of things about outsourcing – both good and bad. And, you’re wondering if it is indeed a business strategy you should try out. Well, there’s always the good and bad side of virtually everything in life, or can you point to one thing that does not have disadvantages in addition to its advantages? The truth is, the benefits of outsourcing solutions far outweigh whatever disadvantages you may have read or heard about. So, you should give outsourcing a chance.
So, Why Should You Give Outsourcing a Chance?
The slogan “Never Say Never” has played out now and again with companies and businesses that I know when it comes to using outsourcing solution. I’ve heard business owners and even big companies saying they are better off hiring employees in-house. But, they end up using outsourcing services provider.
You are probably wondering why?
It Could be the Sole and Best Remedy When you’re Running out of Budget
You don’t have to wonder far. The reason is simple and glaring; those companies and businesses that felt they are buoyant enough to always hire full-time experts eventually figured out that outsourcing can be the sole and best remedy when they are running out of budget but still needs to hire professionals for specific tasks.
You’re probably wondering why your competitors can afford to sell their products at a difference that may ruin your own profit if you attempt to offer same price. Yet, they are growing and expanding when you expected they will soon phase out of business the way they are discounting price.
No, they won’t phase out of business. They are saving more on the high cost of hiring full-time employees by leveraging outsourcing. Subsequently, the huge savings enable them to plough back substantial part of their profit into growing their business. Even when they offer lower price to customers, it doesn’t affect such companies in any way. Instead, they attract more customers as a result and achieve high rate of turnover.
It’s a Great Way to Reduce Expenses on Business Equipments
For instance, if a production company outsources assembling of parts to another company, it will by-pass the heavy expenses that come with purchasing machines and other equipments for parts assembling. This is because the company that the task is outsourced to will accomplish the task using their own equipments and tools.
Numerous other reasons you should give outsourcing solutions a chance include cheaper access to expertise, faster delivery of products to the market, and reduced overhead cost.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
I over the years, have always advised owners of both small and large scale businesses to hire outsourced employees to handle certain aspects of their businesses. You will understand further the principles of outsourcing from my bestselling book “Outsource This”. Hiring an outsourced employee comes with many advantages, some of which are:
Outsourced employees charge you for the specific time that was spent working for you. For example, at 123 Employee, you can choose between the 3 packages we offer, and pay depending on your specific package and the number of hours put in by your outsourced employee.
You do not have worry about the cost of equipment for your outsourced employee. They will use their own equipment – All you need do is to pay a set up fee (one time) for your outsourced employee. This set-up fee is ridiculously affordable and includes everything that may be needed, such as the office, desk, chair, internet connection, unlimited outbound and inbound dialling and a local telephone number in any area of your choosing, to enable you to constantly communicate with your outsourced employee. No taxes, or any other additional fees will be charged you, and you do not have to sign a long term employment contact. You are also free from all the cumbersome process of setting up an office, purchasing office stationery and other office resources. Your outsourced employee works offshore.
Another benefit is that of you not having to save a huge amount of money for worker’s compensation, sick pay, employment insurance, 401(k)’s and other bogus retirement plans. Employees cannot cook up excuses why they can’t be at their duty post at your expense, since they get paid for only the hours they put in.
You have also been set free from all the employment agencies you hate to deal with. You don’t have to hire or pay them. You now have qualified staff that you did not get via any middleman agency.
Hiring outsourced employees also gives you time zone benefits; while you are asleep, your outsourced employee is working hard at getting things done. Wake up and smell the money!
The specialized training part is also taken care of. This is because the outsourced training already had quality training which enables him to provide you with the services required.
Here are tasks that your outsourced employees can perform:
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
Gone are the days when seeking cheap labor is something that the big businesses alone chase after. Thankfully, the evolvement and continuous growth of the online marketplaces have made it possible for even small businesses to take advantage of offshore foreign contract workers to cut back business running costs. In essence, outsourcing has also become a popularly leveraged tool by small businesses.
Recently, the National Bureau of Economic Research published working paper that contains a statement that a group of researchers made about outsourcing. In the paper, these group of researchers said that “outsourcing is a trend with the potential to redistribute global wealth.”
According to the researchers, outsourcing is favorable to just any type and size of business; whether you’re looking for contractors to execute a one-time business such as software development, marketing campaign, website design, translation, article writing/publishing and even customer service, outsourcing is a highly viable alternative to employing full-time workers. These researchers added that you no longer need to stay local as a business in terms of looking for workforce. For instance, your business in the United States can hire a website developer in the Philippines without meeting face to face. The best part is that the offshore worker will willingly accept much less pay compared to a website developer in the United States.
The greater news is that you don’t have to worry about how to find and hire the offshore contractors. In addition to outsourcing websites, there are tons of online marketplaces that arrange for offshore workers and employers to meet. On such sites, a business owner or employer can view the portfolios and skills of outsourcing contractors, including reviews by previous employers. And, these outsourcing and freelance platforms can also arrange for payment on behalf of the recruiters.
According to a professor of entrepreneurship, business owners and companies in high-income nations take advantage of these online marketplaces to hire low-income earners. The Prof, Ajay Agrawal at the University of Toronto also added that “workers in low-income countries can take advantage of those online platforms to boost their income. They can even learn skills that are in demand on those platforms just to boost their employability and income”. In fact, contractors from Philippines are earning substantially…far more than the minimum wages in their locality. Yet, in comparison, they work for far less compared to people with the same skill set in the hiring countries.”
However, quality has always been a subject of debate when it comes to offshore outsourcing. But thankfully, these websites provide ratings, reviews and feedback by previous employers, helping subsequent employers to make informed decision on who to hire for the task in question.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
I have said it before and I will say it again, you have no excuse not to succeed in business if you take the right step in the right direction. As a business owner, there are a lot of advantages of using Twitter. You do not have to spend a lot of money on marketing campaigns to reach your targeted audience. Social networking media like Twitter has made it easier for business owners to promote their products and or services. You can easily outsource you social media to an offshore online marketing expert who will use Twitter to help promote your business.
Twitter Advantages for Business Owners
Twitter helps you create brand awareness. With Twitter, you can keep your brand out there for others to engage with.
You can also use Twitter in order to gain competitive information. Since your competitors are on Twitter; you can monitor their tweets periodically and get to know what they are up to and pick up valuable tips to help your business.
You have the opportunity to engage with your prospects and target audience.
Helps you guard your business reputation. Because information spreads like wild fire on Twitter, you can monitor what is being said about your company in real-time. For example, if a person has a bad experience with your brand, there is a strong possibility that he/she may tweet about it. With Twitter, you may be able to do serious damage control before the situation gets out of hand.
In my experience, I know that it even when customers have had a pleasant experience with your products or services, it can be very difficult for them to go out and spread the good news to everyone they know. But, if they had a bad experience they will waste no time to say awful things about your products and or services to anyone who cares to listen; some would even make it their mission to drag your good name through the mud for FREE! So, it is important that you hear everything about your company before it damages your reputation beyond repair.
Promoting your company’s blog content is easy with Twitter. This can be done by setting up a feed to automatically post the URL of your company’s blogs straight to Twitter. Your outsourced employee.
In today’s business environment, it is important to be able to receive and give information within the shortest possible time. Your outsourced employee can send tweets and update you on the latest happenings.
There is no doubt that Twitter is the toast of the online community. Business owners can use Twitter as an effective communication tool.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
