A help desk provides support services for clients and employees. Help desks takes emails and inbound phone calls, addresses the concerns of contacts and tries to solve their problems. For example, if the employee’s computer is faulty or if the ordering system has issues, it is the job of the help desk to help the caller solve the problem. The primary focus of Help desks is on technical issues.
Several companies these days have chosen to rather outsource their help desk services. Outsourcing help desk has several advantages, some of which are:
Flexibility – You can now have 24-hour support!
Assuming your business runs on the traditional 9-to-5 time schedule, you will most likely not have employees that wouldwork in the help desk department during nonpeak hours. If your clients or other employees happen to call in for assistance after the peak hours, the calls will go to a voice mail, which can be frustrating for time-sensitive issues. This could make you lose some business!But if you hire help-desk workers who work from different time zones, you can be sure to provide 24-hour support from live representatives.
Cost Reduction – Pay Less
There are lots of companies that provide excellent outsourcing servicesat incredibly reduced rates. It would surprise you to know that what it could cost you to outsource your help-desk services to a team from one of these outsourcing companies in a year may be less than what it would cost you in a year, if you hired one in-house staff to do the same job. Outsourcing your help desk on contract basis saves you money on the employment benefits and other packages an in-house staff attracts. The office space, the telephony system and other equipment needed to provide a good help-desk service is another cost you would avoid if you outsourced your help-desk services.
Outsourcing makes Management Easier
Beside the stress it would save you interviewing and training your customer service representatives, a standard outsourcing company with good HR skills can ease management for you by both handling your Help Desk services and a great deal of your human resources. Help desk outsourcing companies have highly trained staff that is experienced in all aspects of help-desk management and customer relations. The third-party company can both recruit and hire employees, making the job easier for your human resources department. The company will also find a replacement, in case an employee leaves, saving you more in recruiting costs. The company also manages employees and effectively tracks the time worked, record missed days and addresses performance issues.
Increase your Profits
A company with an inadequate help desk creates customer dissatisfaction. Customers could call in at any time, and when they do, they want to speak to someone directly and immediately, and have their problems resolved as soon as possible. A well trained help desk that works 24 hourshelps you meet the client’s needs. Make your clients happy and they will stay with your company much longer and refer their friends and family to do more business with you, thereby increasing profits.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
It is now much easier for businesses with limited budget to improve their business operations. All they need do is to outsource their non-core work requirements. Today we have lots of outsourcing websites that offer variety of services that can enhance the business processes of your company.
Some of the services offered by outsourcing companies include web design, application development, e-commerce development, helpdesk, SEO and database design among others.
Application development is constantly advancing. Outsourcing websites have state of the art platform options that could provide sophisticated solutions and entirely new approach in the design of applications. There is also a consistent improvement in the security features to fight the growing security threats many businesses face online. Outsourcing websites have development teams with the innovative skills required to collaborate, integrate and tackle compliance issues in order to meet the needs of their customers. Application development can be outsourced by companies to outsourcing websites and they can comfortably handle all the tasks, from the application design to development and testing, application integration, development, testing, maintenance and support.
In case you want to design a website or an e-commerce portal, outsourcing websites can be of service to you.
They have teams the required skills and technical knowledge and experience to provide businesses with professional web designs and e-commerce solutions. Web design can be approached from a different innovative perspective and outsourcing websites have been known to design websites that have better ease in navigation and are more functional and beautiful. E-commerce and online shopping today has become a trending phenomenon because of the expertise of outsourcing companies in the field. They have proven to be both efficient and effective in providing services that meet various business needs.
Outsourcing companies have enough experience in several technological solutions to offer excellent services on the e-commerce application niche.
There are outsourcing service providers with a track record of being reliable enough to provide efficient e-commerce application that is suitable for their kind of businesses and guarantees functionality. You can count on them for a customized solution.There are several other services offered by outsourcing websites, one of which are helpdesk outsourcing. It is always amazing to know that a small business can have a very efficient customer service department without having to hire a number of staff or set up an office space.
Outsourcing service companies already have highly trained staff who would handle this for their clients.
If you have a team of website and database developers, you know that they need continuous proper training to update themselves in order to provide you better services. These training take time and cost money. To save time and resources, companies have found it wiser to outsource some of these services to companies who have made it their business to constantly improve themselves for the sole aim of serving people who need their services.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
A business that would stay healthy and grow bigger everyday must have marketing as one of the most crucial aspect of its growth and survival strategies. Every potential customer has to know the services that you are rendering and why you are the best person to fill their needs. This is the only reason why many big business have an entire division dedicated to marketing alone. Don’t get it twisted, good marketing does not come cheap, and it has to be done, no matter the cost.
As a business owner, it is your duty to find a way to have quality marketing, and save as much as possible doing so.
You could always handle your own marketing if you choose, but this might become something that could take a whole lot of your time and resources that should have been allocated to other crucial aspects of your business, even if you’re extraordinarily talented at it (a lot of people aren’t). It’s also important that you remember, that while you’re busy doing being the “jack-of-all-trade”, marketer in your business, your competition is probably launching a more well creative, developed and strategic marketing campaigns that could take you out of the market.You don’t want to sit around and let that happen. Do you?
Now here’s something new that you (and many business owners like you) may not have realized yet.
You can lunch a very appealing and strategic marketing campaign at a much lower rate than you know. How can you do this? Simple: By deciding right now to outsource your marketing campaign. Outsourcing is one of the great ways of receiving high quality products for just a fraction of the usual cost. With outsourced marketing, you now have the opportunity of hiring highly qualified and highly experienced marketing professionals who would work with the sole aim of helping you realize the vision of your company.
With outsourced marketing, you can focus your time and talents to more sensitive aspects of your business, knowing that a result-oriented marketing campaign is running.
Marketing is so important aspect of your business and a lot depends on it. Marketing goes a long way to give your business and products the required publicity, reputation and perception. Marketing is one of the ways in which businesses compete. You have got to market better than your competitors. You need an outsourced marketing service to help you achieve this.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
One of the most outsourced services in the present time is customer service. You may not know, but most of the company representatives you speak with to resolve issues with a product you purchased or a service you leveraged do not usually attend to you from the company where the product or service originated. And, to be fair enough, you can attest to the fact that they often do the job perfectly that you will never know they are independent service outsourcing providers.
There are a couple of reasons why companies are increasingly leveraging outsourcing to resolve their customers’ technical and other issues. Topmost in the list of these reasons include the following;
Higher Concentration
Service outsourcing providers do not have any other task to attend to outside of a specified outsource service. As a result, there’s increased attention and focus in ensuring that the customer is well attended to, and that their complaint is satisfactorily resolved.
On the contrary, the regular employees are charged with other responsibilities that divide their attention and ultimately affect the quality of care given to customers. So, by relieving the in-house employees the task of attending to customers, they are able to focus on their core duties, leaving the experts (customer service outsourcing vendors) to take better care of the company’s customers.
Better Outcome
Increased concentration and specialization will ultimately lead to improved performance and outcome. This is exactly what happens when companies outsource their customer service to a third party that specializes on attending to customers and resolving their technical and general problems.
Increased Opportunity to Attract and Retain Customers
When existing customers are satisfied with the way a company handles their complaints, they would want to remain loyal patrons. In addition, they will talk to their friends, relatives and just anyone that comes their way about the company and its unparallel customer care. So, by hiring the experts to handle a company’s customers, the ultimate outcome will be increased customer loyalty and increased customer base as more customers join in.
Lower Operational Cost
This is perhaps the number one reason for service outsourcing, and just any other type of outsourcing. When you allow external providers to handle your customer care outside of your business environment, the outsourcing provider shoulders any operational and other costs that come with the contract. This helps you to cut back on operational and overhead costs, thereby increasing your profits and savings. In fact, there’s huge savings benefit from outsourcing as a whole.
However, in order to enjoy these benefits that come with service outsourcing, you must ensure that the outsourcing provider you are interviewing is the right person for the job. Endeavor to interview as many as possible and narrow down your choice to the best in terms of quality, track record, expertise and cost-savings.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
Office or company administration is simply the operation of the day-to-day activities of an organization. Often, business owners, managers and employees tend to pay too much attention to administrative tasks that they end up neglecting the core aspects that are associated with the real existence of the company. This is why more companies are consistently leveraging outsourced administrative services, so that they can devote quality time to what matters most to the organization.
If you are wondering which administrative task you should outsource, here are the top 10 most outsourced administrative tasks;
1: Human Resource
The rigorous procedures that come with hiring and employee training are some of the activities that take the attention of business owners away from the core aspects of the business.
This is why human resource outsourcing has become a trendy move among companies of various types and sizes. Most companies are increasingly using human resource outsourced services to find and hire the most qualified persons for different tasks and positions within an organization. However, a company should ensure that it hires an outsourcing provider who is specialized in human resources. This way, only the best result can be guaranteed.
2: Email Handling
Communication is one of the most important procedures in any organization. And, with the advent of the internet and the speedy nature of communicating via this means, email has become perhaps the most used means of communication in companies and even among individuals. And, due to huge emails that a company sends and receives, it is not unlikely for those concerned to devote less attention to the core aspects of a business while handling emails. This is why email handling is one of the administrative tasks that organizations are increasingly handing over to outsourced administrative services.
3: Filing System Management and Maintenance
These days, companies maintain large databases for different purposes. Gratefully, the task can be handled by a virtual file system manager who would execute the tasks as though he or she is present in the office. Ensure that you hire the right outsourcing provider for the task. The person must be skillful in handling this task and should have current software programs for the task.
4: Customer Support
Arguably, customer support or call-center is the most outsourced tasks handled by outsourced administrative services. With the growing concerns, complaints and needs of customers, it is wise to adopt a procedure that would focus undivided attention on the organization’s most valued asset – the customers. This is why customer support outsourcing has become a consistent act among organizations.
5: Payroll
Payroll and other finance-related tasks are also being outsourced increasingly. This way, the company and those that work for it can devote quality time to the core aspects of the company’s existence.
There are more administrative tasks that you can leverage outsourced administrative services to execute. You can start with these top 5.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
Outsourcing administrative services is one of the great ways to free up quality time for what matters most to a business or organization. And, back office administration is one of the office tasks that take the attention of management from the true essence of a business’ existence.
What is Back Office Administration?
It is simply the management of the business processes or departments that are not directly linked to the public. Typical examples of such processes include clerical services, data management, and technological support.
Companies usually incur huge expenses in managing administrative operations, and especially overhead costs. However, smart businesses are rather leveraging outsourcing administrative services increasingly to achieve huge cost savings in this aspect as well as other aspects of a business management.
Back Office Administration Outsourcing – How It Works
As mentioned earlier, back office admin outsourcing has gradually become a common practice in today’s business environment. Companies, both large and small are now using this business solution to handle virtually all back office responsibilities such as creating bill, managing payroll, handling human resources, and executing data entry tasks.
The various benefits that this process brings to a company or business include cost savings from paying far less to the outsourcing contractor compared to hiring employees full-time. The cost savings do not come just from the higher cost of hiring full-time employees, but mostly from the additional compulsory employee benefits such as health insurance, leave allowances, and other bonus payments. Offshore outsourcing will promote even higher cost saving when it comes to leveraging outsourcing administrative services.
However, in order to avoid concerns such as the level of quality outcome of back office outsourcing services in its entirety, a company or business should employ the following steps in hiring an outsourcing service provider;
Target an outsourcing provider that specializes in offering back office services. Such provider will do a better job than a general contractor. However, general contractors may have experts that are qualified to handle different aspects of outsourcing operations.
Draw up a proper contract. This is very important if you are concerned about the final outcome in terms of quality. When an outsourcing provider knows he or she is legally liable if anything goes wrong with the task, the person would employ the best possible expertise and technique in carrying out an assigned project.
Use the same standard of hiring procedures for full-time employees. Just as you would employ strict and professional procedure to hire an in-house employee, do the same with outsourcing administrative services. This will ensure you end up with the right provider for the task.
Finally, you may also seek quality referral as one of the best methods for hiring the best outsourcing administrative services. Find out who the outsourcing providers of the top companies in your industry are.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
A call center is an integral part of an organization’s customer service and support. Outbound calls are made and inbound calls received in a call center. It is hub of customer service functions and support. Since customers are the life-wire of any business, they require special handling and utmost attention. But sometimes, companies tend to pay inadequate attention to customer care. Instead, they get busier with other business functions. Outsourcing call center services and providers offer a great opportunity to ensure that customers are not neglected.
Here are 5 top reasons to outsource your call center;
1: Relatively Lower Cost
A call center is usually capital intensive in terms of the technological equipment required, plus the staffing and operational cost. On the other hand, by opting for outsourced call center services, a company eliminates all of these costs. The only cost to incur with call center outsourcing is the service fee agreed upon with the provider. This fee is also usually low compared to how much a company will incur by hiring call center staff in-house.
2: Specialized Knowledge
Often, Outsourcing call center services come with special knowledge about specific business areas and the industry as a whole. Such special knowledge has been acquired over the years. Also, professional call center service providers have built proven strategies through their several years of operation and experience in the industry. So, with their professional stand point and proven strategies, they are able to offer improved and better customer support services on behalf of a brand.
3: Quality Control and Monitoring
Quality monitoring and control is one of the major lures to professional call center outsourcing. In essence, all calls and messages, including web chat and emails are handled professionally. One of the salient features a client should look out for when hiring a call center service is customer waiting time. How long does it take the provider to answer a customer’s call? Also, are complaints resolved faster? Usually, outsourced call centers are equipped with industry-standard monitoring tools. Often, businesses (especially the small scale businesses) do not have the financial capacity to put such cost-intensive facilities in place.
4: 24/7 Services
Round-the-clock service is another major lure to leveraging outsourcing call center services. Even during off-office hours and odd hours, whether week-days or weekends, outsourced call center representatives are on seat to answer customers’ phone calls, engage on a web chat session with customers, or reply customers’ emails. Customers are usually pleased with companies that can resolve their complaints at any time.
5: Shared Risk
A company or business shares the risks that come with any business function when it opts for outsourcing. This is also applicable to call center outsourcing.
Obviously, there are tons of reasons to leverage outsourcing call center services.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
Telemarketing is the latest trend for promoting and marketing products and or services, generating leads, setting appointment, carrying out surveys, and attracting customers. Most businesses are not fully maximizing telemarketing because of the tight schedules and other core activities that get the employees busy. In order to get the best possible result from telemarketing, quality time devotion to this marketing solution is necessary. This is where telemarketing outsourcing comes handy as a viable option and solution.
So, What is Telemarketing?
When marketing is conducted over the phone, this is known as telemarketing. This type of marketing could also be accomplished via online conferencing. The essence of telemarketing is to increase customer base and boost sales. Effective telemarketing targets prospects that have purchased similar products or services from the competitors.
And, as mentioned earlier, the best way to get the most from telemarketing is to outsource the task to a provider who is specialized in telemarketing. This will help promote more effective telemarketing. Also, it will help to free up time for the in-house staff, so that they can focus on their core competencies.
Areas that You Need the Help of an Outsourcing Telemarketer
Telemarketing outsourcing company and providers cover extensive business areas in their services. Therefore, you can use the services of a telemarketing outsourcing service provider to accomplish any of the following;
Lead generation
Product awareness/promotion
Actual sales
Customer follow-up …and more
Advantages of Leveraging an Outsourcing Telemarketing Service
Obviously, there are some targeted benefits that come with using an outsourcing telemarketing specialist. Here are some of the top benefits that lure business owners and companies to telemarketing outsourcing;
1: Customer/Lead Generation Comes Easier
A telemarketing specialist makes it easier for the client to connect with prospective customers. And, as a result, the client is able to provide answers to prospects’ questions directly, in regards to their product and services.
In addition, compared to door-to-door marketing or one-one-one marketing, business owners are able to reach more customers over the phone via the services of outsourcing telemarketers.
2: Distance Selling is More Effective
Since the outsourcing specialist is skilled in telemarketing, he or she is more effective in selling your product or service from a distance. This will in turn grow your sales territory. So, instead of just focusing on the local market, you can also reach prospects on a national as well as global scale.
3: Cost Effective
Another significant benefit of using outsourcing telemarketing services is cost saving. You will pay less to an outsourcing telemarketer compared to hiring employees on a full time basis for the task. The cost saving benefit generally comes from elimination of overhead costs and compulsory employee benefits.
Besides, an outsourcing telemarketing provider will help achieve more efficiency by accomplishing more sales in less time.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
Outsource reception services have become an increasingly popular trend due to a hike in demand by mainstream professional sectors that seem to have suddenly realized the unparallel benefits that come with outsourcing. Typical examples of such professional sectors include accounting and legal niches. Finance directors are increasingly prioritizing telephone reception outsourcing, having realized the superb reduced cost, stand-by technology, and expertise that accompany this modern business solution.
Here are the key reasons why you should prioritize reception outsourcing;
Substantial Reduced Cost
Substantial cost saving is the major lure to outsource reception services and just any other business process. Besides the minimal fee charged by the providers, additional cost savings come from the huge cost that would have been incurred to set up a standard reception section in your office premises. So, the reception outsourcing provider takes this huge cost off your shoulder since he or she already has an equipped space for the task.
No More Missed Calls and Long Waiting Time
Many customers do not have the patience to stay on hold for a longer time, while a majority of them will prefer to switch to your competitor rather than not having their calls answered. Unknown to you, your competitor is leveraging outsourced receptionist services to minimize waiting time and eliminate the issue of missed calls, which gives him a competitive advantage over you.
The reception outsourcing companies have a team of professionals who do nothing but receive customers’ calls and attend to their needs satisfactorily. As a result, there’s hardly any missed call, plus customers only have to wait for a very short period and may not even have to wait at all once they dial your customer care line.
Readily Available Topnotch Technology
Professional outsourced reception services and companies use state-of-the-art call reception technology to manage and screen callers. Consequently, they are able to keep interruption at bay, while prioritizing important calls and callers.
Other benefits of leveraging outsourced reception service providers include the following;
You will eliminate reception cover issues as well as the need for temps
Since the service providers have their own work-space off-site, you will save the huge cost required to put up a standard reception section within your business premises.
There is increased and better disaster recovery plan.
It frees up time for the in-house staff to attend to more pressing needs of the business.
There is increased customer satisfaction since they no longer have to wait for a long time to lodge their complaints.
Increased referral is also another advantage because satisfied customers would want to refer others to your business.
Bear in mind that these tons of benefit that come with outsourced reception services are directly linked to the quality of providers you hire. Therefore, employ strict and rigorous procedure when hiring the services of a reception outsourcing company or provider.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
You don’t have to incur lots of costs to achieve quality customer service, this is where outsourcing customer service offers excellent benefits. More than ever before, companies are increasingly focusing on delivering quality service to their valued customers. The reason is not far-fetched; the number of frustrated and disappointed customers has increased over the years due to poor quality services. One of the reasons is that employees who are in charge of customer service are also charged with other responsibilities, making them to pay divided attention to the needs of the customers. But, the good news is, any company can deliver quality service at the best possible cost through outsourcing.
So, What are the Elements of Quality Customer Service?
You can detect good customer service when customers are satisfied. However, quality customer service will rather exceed customers’ expectation at all times. In most companies, sales persons exhibit friendly and courteous attributes at the point of sale. But, as soon as customers come up with complaints about the product, the ball game turns out to be contrary.
While proper training of customer service persons is necessary, companies also need to free up their customer service representatives completely from other duties. However, this is not always feasible as companies seek to cut back on salaries and wages by using existing employees to carry out multiple tasks.
This is where outsourcing customer service becomes an essential and reliable solution. By contracting out your customer service to an outsourcing vendor with proven track record of excellent customer service, you will both save cost and achieve customer satisfaction.
What You Should Do When Outsourcing Your Customer Service
Choose a Provider that Specializes in Customer Service
Companies or businesses that are yet to embark on customer service outsourcing are concerned about quality. Of course, there are effective ways to resolve this concern. First, research an outsourcing vendor extensively to ensure they are specialized in customer service and have proven to deliver excellent results to clients over the years. This is the secret of most companies and businesses that are enjoying outsourcing customer service solution.
Establish Written Guidelines
Another great way to ensure that an outsourcing service provider will deliver quality customer care service is to establish a written guideline for them to follow. Let the vendor know your customers’ needs and expectations, and put down a guideline in written form. A lot of companies will usually enter into a contractual relationship when leveraging outsourcing. This way, both parties will be bound legally by the terms of the contract. So, if anything goes wrong, you can hold the outsourcing customer service company responsible and the provider can also hold you responsible if you do not keep to your own side of the bargain.
The truth is, outsourcing customer service is a great way to save money. Tons of big corporations such as Dell Computers and VISA are leveraging customer outsourcing service to save billions of dollars in the process.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
