A company’s customers are its greatest assets. This is why every business should endeavor to win the loyalty of its customers and one of the best ways to accomplish this feat is to ensure quality customer service. Unfortunately, many businesses and companies are pre-occupied with administrative duties that they tend to neglect their customers’ needs. Have you ever wondered why your competitor is attracting more customers than you? The answer is simple, quality customer service is the secret. And, it may surprise you to know that your competitor is leveraging call center outsourcing services to accomplish this unparalleled customer service.

So, how do you ensure that you hire the best vendor for your customer care needs?

Tip #1: Find Out What Volume of Calls they Can Handle

Customers’ needs are ever arising and require immediate response, especially for companies that offer electronic products, gadgets, and internet-related services. So, before you hire the services of a call center outsourcing service, find out the volume of calls they can each day handle on the average. You can determine this by finding out the number of agents on ground to handle customers’ calls. The more hands that a call center service has, the more number of calls they are able to handle on a daily basis.

Tip #2: Determine their Average Call Waiting Time

One of the ways to find the best call center outsourcing services is to determine the average call waiting time in a call center. Customers do not usually have the patience to stay on queue waiting for their turn to be attended to. What’s the average waiting time before a customer can get through to the call center outsourcing agent you wish to hire? The shorter the waiting time, the better. Request for previous and existing clients’ contact information to confirm a call center outsourcing agent’s average call-waiting time.

Tip #3: Call Handling Skill Level and Professionalism

A call center agent is as good as your company representative. Therefore, whatever image they portray (good or bad) will affect your company greatly. Therefore, you should access the skill level and professionalism of a call center outsourcing agent before hiring them. What is their track record in handling customers’ calls professionally and skillfully? Bear in mind that any little mistake in handling a customer’s call and providing solution to the customer’s problem can mar the loyalty of a customer. Customers can be annoying and over-bearing sometimes, causing some call agents to react negatively. Ensure that the call center company you wish to hire has professional agents who can handle raging customers skillfully and tactfully.

Tip #4: Consider Language Skills

Language skill is a big factor when hiring call center outsourcing services. For instance, if a call center agent lacks coherent and proper English language skill, this can annoy and frustrate your customers. So, make sure the language skill of the agent is satisfactory.

In all, ensure that you hire call center outsourcing services that have all it takes to satisfy your customers.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

For many offices, back office outsourcing is becoming a popular choice. It is a process whereby some or the entire back office functions such as managing payroll is outsourced. Other back office tasks that are commonly outsourced include human resources management, health savings account administration, and data entry tasks. A third party that specializes in a back office task handles the function on behalf of the company outside of the company’s premises or country. A company or business will ultimately save substantial amount by choosing to outsource its back office functions compared to hiring employees in-house for the task.

What You Should Know when Outsourcing a Back Office Task

A good number of outsourcing vendors offer back office services as their area of outsourcing specialty. If you need to outsource any of the back office functions listed above, you should insist on hiring an outsourcing company that specializes in the particular task you wish to outsource. This way you can be sure of getting the best possible outcome from this type of outsourcing. You may also find providers who specialize in two or three back office tasks. These providers usually have experts for the different tasks in their team, but ensure you verify things before hiring the vendor. In all, when contracting the services of back office outsourcing providers, ensure that the task will be carried out in line with your company’s stipulated standard.

You should use the same rigorous and profound steps in hiring back office outsourcing providers just as you would do when hiring employees in-house. This will help you to ultimately land the best possible hands for the tasks. Also, it is best to sign a proper contract for the outsourced tasks. This way, both you and the outsourcing vendor will be legally binding to the stipulations of the contract. A formal contract helps to make both parties committed to their respective responsibilities (in the part of the outsourcing company quality and adherence to timeline is required, and in the part of the company timely payment for the services rendered is required).

Advantages of Back Office Outsourcing

As mentioned earlier, the most obvious benefit that comes with this type of outsourcing and just any other type of outsourcing is financial benefits. Eliminating back office departments can save tons of money, especially overhead costs. A company can pay less on office space since they will only need a smaller facility for the rest of the business tasks once the back office tasks are outsourced. Other costs that could be eliminated by choosing to outsource back office functions may include cost of printing checks as well as other costs. Also, when you outsource your back office tasks, you are indirectly sharing the potential risk that comes with the task or tasks in question.

However, some employers are concerned that back office outsourcing (especially when it is offshore outsourcing) will ultimately make less job available to citizens. But the truth is, majority of citizens still get these outsourced task via the internet and would work from their homes.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

Basically, there are four categories or kinds of outsourcing services that outsourcing firms provide. These four services are Operational, Process Specific, Manufacturing, and Professional. And, as more businesses and companies seek enhanced ways to cut back on overhead costs without missing out on quality output and support, these services have become even more popular. Each of these categories or types of outsourcing services also comes with tons of benefits. As you probably already know, substantial cost saving is the major benefit common to all the types of outsourcing mentioned earlier. Cost saving through outsourcing basically comes from labor costs as well as equipment cost. So, let’s look at each of the a fore-mentioned types of outsourcing service.

Operational Outsourcing Services

Outsourcing firms provide operational services to their clients. Operational activities are commonly obtainable in the manufacturing industry. In the manufacturing industry, there are tons of specific operational activities, making it necessary to outsource some of the operations in order to hasten production and present the final products to the target market on time. For instance, a manufacturing company can decide to outsource equipment repair and machine maintenance tasks to an outsourcing vendor that specializes in such tasks. Other examples of operational tasks that a company can outsource include landscaping, cleaning, property management as well as facilities maintenance.

Specific Services Outsourcing

Also, there are specific outsourcing services. In essence, some unique processes or internal procedure can be contracted to specific outsourcing service providers. A typical example is an automobile company that will save more by contracting a specialized outsourcing firm to manufacture their car’s components or parts. Ultimately, this will make assembling process faster and simpler and ultimately lead to huge cost saving, plus significant reduction of the amount of time required to complete production and lunch the product.

The service industry also leverages specific services outsourcing since it is a common phenomenon to outsource specific or particular aspects to firms that have the expertise to handle the task in question. The company or business gains extra advantage of concentrating on its core strength and competence by outsourcing the other aspects.

Manufacturing Outsourcing Services

Some outsourcing firms specialize in rendering manufacturing services. Such services are usually specific to an industry. For instance, a company that manufactures car can contract a manufacturing outsourcing service to handle the designing and installation of some parts such as the windscreen. The benefits with this arrangement include substantial cost savings plus minimal time required to assemble parts.

Professional Outsourcing Services

Typical examples of outsourcing services are legal, accounting, information technology support, purchasing, as well as different specialized services. The potential savings that come with outsourcing these professional aspects of a business are quite substantial. And, the major benefit or lure is that the business is able to gain access to top quality resources and will only pay for services actually utilized. Ultimately, the company or business is able to save substantially on overhead costs.

Obviously, outsourcing firms provide outsourcing services that cover virtually every aspect of a business operation regardless of the niche or industry.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

Telemarketing outsourcing is a great idea for any business because of the cost saving benefit and potentially increased overall quality outcome that follows. However, in order to reap all these benefits that come with outsourcing your telemarketing, you need to be profound in choosing a telemarketing vendor and should ensure you sign proper contract with the vendor to get them committed and take responsibility for the task.

Here are valuable tips on how to outsource your telemarketing;

Determine the Scope of Your Telemarketing Project

One of the ways to increase the chances of making any outsourced task successful is to determine the scope and schedule of the project. What do you aim to achieve? What are your project requirements? You should draw a proper and detailed plan of your telemarketing project. This way, an outsourcing vendor can provide you with accurate pricing and realistic proposal. You should make your expectations with the project clear in the project plan. Providing accurate and detailed information for the vendor makes the work easier for them and will ultimately result in obtaining the expectation you desired.

In addition to spelling out the details and requirements of the project in your project plan, you should also be specific with the time frame you want the task accomplished. Ensure you are as realistic as possible with your schedule in order to give room for increased quality outcome.

Employ High Standard in Assessing an Outsourcing Vendor

It is also important that you employ high standard criteria in interviewing a telemarketing outsourcing provider. Do not be hesitant in asking extensive questions based on the proposal submitted for the task. Check their references, profiles, feedback and track records. This is very necessary as you would want the overall outcome of the task to exceed your expectations. Of course, you should not interview just one provider. Instead, interview as many as possible and narrow down your choice to the best in terms of possible outcome as well as cost. Speak out your concern and expectations.

Target Providers who are Experts in Telemarketing

When you are in need of a telemarketing outsourcing provider, do not go interviewing general outsourcing providers. Instead, you should narrow your search to providers who are experts in telemarketing. This is one of the best ways to get the best from outsourcing.  A telemarketing outsourced service provider will have the required experience and know-how to accomplish your telemarketing project in a more satisfactory manner than a provider who has no area of specialty.

Get a Referral

One of the best ways to land the best outsourcing provider to handle your telemarketing is to get reference from other businesses in your niche. Ask around and see if fellow business owners in your niche can recommend the best outsourcing provider who is specialized in telemarketing.  Do your own investigation and research about the provider before marking your final decision. You should also ask the person who is giving you the recommendation to let you in on the possible cost, so that you can have an idea of what to expect.

” Once you adopt the above thorough steps in choosing a telemarketing outsourcing provider, you will ultimately get the best possible outcome.”

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

Customer service outsourcing is a practice whereby a company outsources its help desk or customer care to a virtual provider who commutes from a location outside of the client’s business premises or country. A lot of companies and businesses are increasingly seeking customer care outsourcing because of the convenience benefit, as well as the cost reduction benefit that accrues from the practice compared to handling the task in-house.

Characteristics of Outsourced Customer Service Centers

Outsourced call centers are furnished with top-class customer service equipment such as computers, telephones and other applicable software programs. The virtual call centers who handle help desk outsourced services typically operate on a 24 hours basis since they have several shift workers. The representatives make outbound or inbound calls right from the cubicles. As mentioned, the call center may be located within a client’s business location in terms of country (onshore outsourcing), or outside of the country where the business is located (offshore outsourcing).

Inbound calls refer to the calls that the customer service outsourcing provider receives from the client’s customers. The phone number is typically listed as a customer service line. The company’s representatives at an outsourced customer service center will take calls from the customers on behalf of the company via the listed contact number. Their duties include providing information about the company’s product and/or services and helping to provide solutions to customers while representing the company.

On the other hand, outbound calls refer to the calls that virtual customer service providers make on behalf of their client (a company or business) to customers. There are many reasons for outbound calls such as following up on previous service issues and to update customers on the company’s products and services, including new lines of products and special offers that the customers can take advantage of to reduce expenses.

Why Hire Customer Service Outsourcing Providers?

The need for customer service cannot be overemphasized as businesses need to seek competitive benefits in the present market place. One of the great ways to sustain consumer loyalty is to keep in touch with them in order to ensure they do not have any complain about the company’s services or products.

Also, since most of the customer service outsourced centers operate 24/7, businesses leverage the opportunity to provide round-the-clock customer service. Subsequently, customers can call in just any time that is convenient for them, including off business hours and even at odd hours. So, businesses do not need to incur extra cost on overtime wages, as well as costs associated with extra training.

In fact, multimedia customer service outsourcing centers provide extra services such as website support, email service, and e commerce support in addition to handling inbound and outbound calls. The services provided by customer service outsourcing vendors may extend to taking orders, making reservations, donation collections and fund-raising. Customers can speak with the representatives live over the internet or via online chat.

The outsourcing customer service provider bears the risk that comes with handling the task contracted to them, which in turn helps to reduce the overall risk that a company has to shoulder.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams. 

A great way to augment your current telemarketing efforts is to embark on telemarketing outsourcing. Most companies and businesses are increasingly turning to outsourcing as a more effective solution for running a business in terms of cost-saving, increased expertise, and other additional benefits. However, before you embark on telemarketing or other business function outsourcing, you should assess your business needs carefully and weigh the pros and cons of outsourcing telemarketing versus handling it through the existing staff.

What Aspect of Your Telemarketing Should You Outsource?

You can outsource virtually all telemarketing aspects once you spot a need to do so. These telemarketing aspects include the following;

1: Inbound Telemarketing

You can outsource your inbound telemarketing to an experienced outsourcing provider who specializes on telemarketing. But, as mentioned earlier, you should weigh the pros and cons of outsourcing this aspect of your business versus letting your staff handle it in-house. If your analysis shows it will be best to contract the task out to a competent provider, you should draw out a plan featuring your requirements, time-frame and overall expectation on the task. Ask the telemarketing outsourcing provider questions in line with your requirements to be sure you are on the same page.

Some of the inbound telemarketing services include market research surveys, third party verification services, lead generation services, opinion survey, order taking, direct response services, catalog sales services, cross-selling/up-selling services, membership subscription services, inquiry services and more. A telemarketing outsourced service provider can handle any of these tasks for you. Best of all, a good number of telemarketing outsourced vendors offer 24/7 services.

2: Outbound Telemarketing

You can also outsource your outbound telemarketing processes if you spot a need to do so. Professional telemarketers provide services such as database lists building, leads qualification, marketing consultation, primary research, customer satisfaction surveys, reminder calls and more. Ensure you spell out your particular telemarketing needs in your requirements, so that the vendor will provide you with relevant proposal and commensurate price quote. It will also make the task easier for them and increase your chances of obtaining satisfactory outcome from the project.

3: List Marketing

List marketing is another integral part of telemarketing function that an outsourced telemarketer can perform for your company. The vendor can provide direct marketing and telemarketing list services. The list includes details such as country, state, city, zip code, income status and more. These pieces of information are essential for targeted marketing.

In addition, a professional telemarketing outsourcing vendor can provide any business or company with quality consulting service in areas such as performance audits, specifications reporting, on-site analysis, and script analysis. Based on your telemarketing needs and requirements, you can obtain customized telemarketing service that will suit your specific goals and objectives.

Just as a reminder; you need to embark on thorough assessment when hiring telemarketing outsourced service. Ask the necessary questions in line with your requirements and needs. Request to see proofs of successful accomplishments in the past, including contacts of clients who leveraged the service in the past. Compare the portfolios of the telemarketing outsourcing providers in your list and narrow down your choice to the potentially best provider.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

As your business grows, office tasks and responsibilities grow even more. Most of the office tasks sap time, energy and money. In order to focus more on the core aspects of the business that promote its existence and profitability, a company or business should highly consider using outsourced office services to handle major office tasks. This way, they can save time, energy and money.

Here are some of the top office tasks you should consider outsourcing;

1: Data Entry

A lot of data handling is required in virtually every organization. Data entry is quite laborious and time consuming. In order to channel more time to the core aspects of the business, it is best to outsource data entry tasks to outsourcing service providers who are specialized in handling data entry. Whether it is Microsoft Word or Excel data entry, you will be better off outsourcing a huge part of your data entry task. Other aspects include data processing, transcription, and typing.

2: Accounting and Bookkeeping

Also, you should consider hiring outsourced office services for your accounting and bookkeeping tasks. It is highly important to ensure accurate record keeping and financial analysis in every organization. However, this task can be both laborious and time-consuming, thereby taking your attention away from the core aspects that help to build the image of your company. Therefore, whether it is your billing system, QuickBooks operation, simple accounts payable or other forms of accounting and bookkeeping, you will be better off hiring a knowledgeable third party to handle the task. You will save money, time and energy by doing so.

3: Virtual Assistance

You need assistance with tons of office tasks, ranging from fax to email and phone handling, including instant messaging. The 21st century businesses are increasingly leveraging virtual assistants through outsourcing services to handle varieties of office tasks. You will be amazed at how prompt, fast and effective these tasks will be handled by leveraging the help of a virtual assistant through a reliable outsourcing service.

4: Content Creation

Content has become one of the major ways to spread the news about a business and what it offers. And, a company or business needs steady streams of thought-provoking and engaging contents on their blogs, websites and social platforms in order to attract their target audience. However, content writing is time-consuming and requires expertise. This is why you should highly consider using the services of freelance writers to handle this important aspect of your business promotion. Google and other search engines will not hesitate to display your company website first to visitors once it can find fresh, relevant and informative contents on your web platforms.

5: Social Media marketing

No business can survive in the 21st century and beyond without a meaningful social presence. And, to make lasting impact on both your existing and potential customers through popular social platforms such as Facebook, Twitter, Pinterest, LinkedIn and Google+, you need an expert social media marketer to handle this office task for you.

Other demanding, yet needful office tasks you should consider outsourcing to outsourced office services include online marketing and advertising, research, graphic design, and website design.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

Outsource companies are increasingly thriving because of their increased relevancy to organizations and businesses of different sizes. Not all business activities can be carried out in-house and majority of business owners and managers are aware of that. As a result, outsourcing has continued to grow in popularity. Through this strategic approach, companies are able to get more accomplished through a third-party.

Outsource Companies – Function

When a business or company decides to leverage outsourcing services, it helps them to channel the skills in-house to the more urgent aspects that help in branding the business and keeping it at a favorable competitive edge. Outsourcing is also a great way to save more on business running cost, especially in the aspect of staffing. To ensure both parties (the outsourcer and the outsourcing company) are committed to the project, a contract should be signed to this effect. This way, there will be less room for defaulting since this will attract some kind of penalty.

Outsourced Companies – Types of Jobs Involved

These days, virtually every business task can be outsourced. However, the most popularly outsourced business tasks include help-desk, telemarketing, BOP, information technology (IT), market research, ghostwriting, web design and development, recruitment, computer graphics, and engineering.

A lot of companies have discovered that by contracting outsourced companies to accomplish these tasks, they are able get the jobs done more professionally and with less cost. However, to ensure this desirable outcome, companies and businesses must be thorough in choosing an outsourcing vendor. The best bait is to hire an outsourcing service provider with proven successful track record in the business aspect that needs to be outsourced. Do not just settle for any outsourcing provider that comes your way, do a thorough assessment and research to be sure you will end up with the best possible outcome with your chosen outsourcing service provider.

Benefits

As you already know, there are tons of benefits that accrue from outsourcing, which is the reason most companies are drifting to this solution. Some of the benefits that a company or business stands to gain by contracting outsourcing services include the following;

• Cost saving – this is perhaps the top in the list of benefits that come with contracting outsource companies.

• Access to improved technology – reliable outsourcing providers use the best and most up-to-date technology in performing their clients’ tasks. Some companies, especially small businesses may not afford such top technologies in-house.
• Competitive advantage – by outsourcing certain business tasks such as some aspects of manufacturing, a company is able to complete production faster and present the product to the market before its competitors enter the market with their own products. And, the cost saving advantage will also help the company to reduce price and attract more customers without veering off desirable profit margin.

• Access to professional and skilled staff – a company is able to access highly qualified and skilled personnel that it may not have been able to afford in-house by leveraging outsourcing services. Most outsourcing providers and their staff are experts in their various outsourcing fields.

Indeed, using outsource companies to execute some business tasks provides greater benefits.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

Telemarketing is one of the effective forms of generating lead. And, contracting telemarketing outsourcing services can make the whole process even more worthwhile and rewarding. However, in order to ensure that your telemarketing outsourcing does not end up being a costlier and less effective exercise, there are essential steps to take before outsourcing your telemarketing.

Step #1: Interview as Many Providers as Possible

You should not just settle for any telemarketing provider that comes your way. Take your time to research the top providers and get to interview as many as possible and narrow your choice eventually to the best. Ensure you are asking the right questions such as ‘do you have a telemarketing plan?’ In fact, you should demand to see their telemarketing plan and ask them to create one specifically for your type of business. Adopt due diligence to help you hire the best telemarketing service provider.

Step #2: Make Your Sales and Marketing Goals/Strategy Clear

Even if you do not have a marketing strategy as a small business (which is usually the case), you should at least have insight into your target audience and what they need. While some telemarketing outsourcing providers will promise to help you in this aspect, they will end up doing trial and error that can land your business into trouble. So, you should be the one setting the pace concerning the needs of your target audience and the marketing strategy in place to meet your audience’s need.

Step #3: Choose a Supplier with Care

Ensure that the telemarketing service provider that you intend to hire is a specialist in telemarketing. You should look out for a provider with relatively quality selling skills as well as the ability to strike an engaging sales conversation by creating a rapport with a prospect. In fact, you should interview the provider in view or whosoever that will be assigned to handle your telemarketing. This way, you can be sure of what to expect. Check their portfolio for previous projects and request to speak with previous or present clients to gauge their level of satisfaction. Being profound in hiring telemarketing outsourcing services will ultimately reward you with the best possible outcome. 

Step #4: Keep Your Expectations Realistic

A lot of companies and businesses tend to have unrealistic expectations from telemarketers. Companies should realize that new prospects and contacts have to be nurtured overtime. You should not expect faster and higher closure rates that are obtainable with networking referrals since this tactic is equivalent to leads purchase. Give the telemarketer time to nurture the generated contacts to maturity. This way, you will eventually build loyal patrons when their hearts are completely won.

Indeed, hiring telemarketing outsourcing services can be rewarding in so many ways such as cost reduction, efficient telemarketing, loyal patronage, and access to talented telemarketers.  However, ensure you adopt the right process in hiring the best provider, and try as much as possible to keep your expectation realistic. This way you can get the best that outsourcing has to offer.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

More and more companies are taking advantage of outsourced service providers to meet their business running needs. Outsourcing companies meet diverse business needs for organizations – from handling marketing to manning call centers, offering administrative services, marketing and tons of other business processes. However, a company may decide to keep back some sensitive aspects; for instance, while a company may decide to outsource payroll processing, it will usually handle the actual payroll costs reconciliation and remittance submission to the government in-house. Contracting outsourcing service providers offers tons of benefits and this article will focus on top 3 of those benefits.

1: Operational Costs Reduction

Reducing operational costs is perhaps the mainstay for most companies when it comes to the benefits of using outsourcing services. The main source of cost savings that come from outsourcing is largely linked to a reduction in the number of people employed to work physically in a company. Some of the positions that most companies prefer to outsource include supervisory and data processing positions. So, as less number of people are employed, the company saves money in payroll costs. Also, savings in terms of operational costs through using outsourced service providers is achieved through reduction in office space, heating, and overhead costs that a company incurs on its staff. All these help a company to achieve significant cost saving.

Now, when entering an outsourcing contract negotiation, majority of the organizations take cognizance of quality and performance metrics. These are benchmarks linked to compensation and will usually encourage companies to attain the desired performance levels. In overall, a company should strive to achieve a highly motivated outsourcing contract aimed at meeting its outsourcing requirements satisfactorily. The truth is, a highly motivated outsourcing provider will surpass an organization’s expectations positively. Such motivations come from quality remuneration negotiation, and flexibility in terms of allowing the outsourcing outfit some level of control and flexibility in performing the outsourced task.

2: Productivity and Output Improvements

Also, top in the list of benefits that come with using outsourced service providers is productivity/output improvements. The credit to this benefit is given to the focused work environment that comes with outsourcing. Unlike the in-house employees that tend to handle multiple tasks, the outsourcing service providers usually only focus on one aspect of business operation. Typically, they are well trained in the aspect they are handling, which in turn results in increased efficiency and productivity level.

3: Opportunity for a Company to Focus on its Core Competencies

Often, the core competencies upon which a company is built are neglected as employees and even owners get engrossed with the operational aspects. So, by outsourcing some of its operations, a company is able to re-channel time, skills and devotion to those core competencies that define an organization and give it a competing edge. The truth is, most companies don’t even get to know that the essence of its existence is being neglected until the business tasks that are veiling their knowledge are outsourced.

Indeed, outsourced service providers provide valuable benefits to any organization or business.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.