Outsourcing has become a real business strategy especially for IT related businesses in the 21st century. The internet has made this possible and quite convenient too. But with different countries to choose from and tons of employees available in the outsource market every business appears spoil t for choice or so they think. There are tons of advantages with outsourcing your business to the Philippines and if you want to outsource help desk as well, it is still possible. Before you do this however, you must be sure to have the right information, so you don’t just run with an illusion only to realize that you fell short of the facts. Below are some important facts about the advantages for anyone that wants to outsource help desk to the Philippines.

Advantages of outsourcing help desk to the Philippines

A large employee base: It is true that the Filipinos are not as much in number as the Indians, so conventional knowledge would suggest that the Indians would have a larger employee base. In a sense this is true if you are just looking at quantity, but when you decide to factor in the quality of available employees, you would definitely have more of this in the Philippines. This is also coupled with the fact that in recent years the number of individuals entering into the outsourcing market in the Philippines has increased at a rate that is not matched by that in India.

Help Desk Requirements: You don’t just want a help desk specialist; you want one that you can relate with. In the Philippines you would find many in the outsource market who have good command of English and can communicate properly. Individuals who can relate with what you need and can deliver along the same line.

Professionalism: Another noteworthy feature about those in the Philippines outsourcing market is that a lot of them are professionals who are skilled at what they do. They are not just there looking for cheap change and easy work. This means that you get value for your money and every investment you make towards such enterprise would definitely yield good results.

Affordability: When you mention the price to some people, they would tell you that a good job is worth any amount. This is true and there is usually an erroneous idea that outsourcing your help desk automatically means cheap, but cheap is relative. When compared to the non-outsource alternative, it is, but then every quality job has a good price tag. In order words you get what you pay for.

These are some of the advantages to consider when you decide to outsource help desk to the Philippines. Some of these benefits do not always apply when you outsource to other countries and that is why you must be well informed about what you stand to gain.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

Getting images in your websites isn’t good enough as you will have to understand the technicalities that are behind getting the best results from such images. Even if you are going to be considering having to hire outsourcing websites, it is also very important that you have a grasp of the whole process so that you can add your own ideas whenever necessary.

Are you considering of how you can do proper optimization of your website images so as to increase your sales? Or you have been thinking that this process is something that involves some rocket science and as such will be difficult for a regular Joe to go through.

Here are some of the tips that you need to help you get started.

Understand Photoshop

The truth is that when it comes to using Photoshop very well, there are no hard and fast rules but you may have to do a lot of practicing to get the hang of what it is all about. It has all the features that can give you that perfect image which your business will thrive on. If you know that you may not be able to understand the Photoshop platform, then you can look for some of those outsourcing sites that can help you out in the process. They are always great in this regards and you will find their services very helpful.

Label your images properly

You don’t get enough sales because you can’t seem to know how to label your images the right way. You don’t need to do too much here as you just need to make sure to see to it that they are very conspicuous in terms of their descriptions. This means that if you have a website where you display images trying to sell something; it will be more effective when you label the images appropriately. Just keep it simple and easy to read.

Design your images professionally

Professionally designed images will always outsmart the ones that have been designed by amateurs. You need to make your image to be very attractive so as to get the needed conversions. This will at least keep your audience busy in your site for as long as possible. Again the best way to get professional designed images is by hiring the services of one of those outsourcing sites. They will help you a lot to ensure that your website images look perfect.

Make sure that your images are well presented

Most times it is possible that you have not been able to display your images in their different dimensions possible to get prospective customers attracted in the best possible ways. This is a very technical process as you will need to make sure that your image is of a very high quality. You can hook up with one of those outsourcing websites for this one to be perfect and professionally executed.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

Every organization has an administrative department as it is very important for the efficiency of the organization. An organization without a functional or a proper administrative department would have problems in at least one or all of the following office functions:

• Human resources: This is the management of human resources so as to maximize the staff performance to yield higher productivity.
• Management systems: This is the blueprint of the organization. It has to do with processes, procedures, and policies employed by the organization to ensure that the tasks required in fulfilling its objectives are efficiently carried out.
• Communication: Basically, communication has to do with imparting and end exchange of information. The employees are informed of what they should know, the tasks to carry out, how to carry them out, where, and when. The admin department is also responsible for reminding the employees of necessary issues and setting up dates.
• Pay roll: A company’s list of employees and records of their salaries, wedges, withheld taxes, and bonuses.
  Acquisition: This is a part of a company’s growth strategy. Under this point, the admin department is saddled with the responsibility of how best to acquire properties for the growth of the company.

These functions are important if the organization must achieve its goal.

OUTSOURCING ADMINISTRATIVE FUNCTIONS

For an organization that want to keep up with trends, there comes a time when there would be need to outsource administrative tasks. The in-house admin officers might be doing good jobs but there is so much to gain from outsourcing admin tasks every now and then. While the in-house employees are thinking “the organization and admin tasks”, the external admin agents are like “the organization, other organizations, admin functions, and latest trends”.

Let us analyze those thoughts

IN-HOUSE ADMIN OFFICERS

In-house admin officers’ thoughts are narrowed down to just two; the organization and admin tasks. They focus all of their admin know-how and skills on the organization, and they gear all that towards the success of the organization; which is very good for the organization, but one sided. They are doing their best but there are cases where their best would not be of great help to the organization, thus the need to outsource admin tasks. There might also be the case of excessive work load expected to be completed within a particular time limit. This is also a good time to outsource admin tasks.

EXTERNAL ADMIN OFFICER:

These guys are very versatile. Their aim, whenever they take a job with an organization is to produce the best result ever by

• Getting to know the organization to a very reasonable extent so as to decisively state what is good for the organization.
• Carrying out their tasks professionally without interfering with other activities of the organization.
• Employing the skills they have acquired from working for other organizations. These experiences make them resourceful in carrying out admin tasks in any organization.
• Constantly getting training’s to update their knowledge and skills so as to be the best at what they do; thereby setting trends in their field as admin officers.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

Virtually all the entrepreneurs possess amazing talents and skills. But, most times, they feel they can handle it all on their own. This can actually freeze the growth of a business. On the other hand, by outsourcing administrative services and other daily back-office tasks, an entrepreneur would have quality time to concentrate on generating ideas and concepts that can move the business forward.

Outsourcing is Now Accessible to All

Perhaps, many entrepreneurs still think that outsourcing remains a business solution for only big businesses. This is an entirely wrong conception. In fact, with the advent of technology and the internet, outsourcing has become more accessible to all, both large and small businesses. Many small businesses that had latched on this business solution have experienced great impact in terms of productivity and overall growth.

You Can Find an Outsourcing Vendor for Virtually All Tasks

And, the good news is that you can find outsourcing vendors for virtually all tasks, including administrative services. Such outsourcing vendors include graphic designers, paralegals, marketing directors, HR consultants, transcriptionists, virtual executive assistants, PR directors, bookkeepers, IT specialists and more. Also, customer service and call center outsourcing are increasingly popular these days.

And, there are increasingly number of call center outsourcing experts, having the ultra-modern equipment’s and up-to-date customer service/call center skills. In fact, even your social media marketing that tends to take most of your time can be handled by outsourcing experts who are specialized in social media marketing. And, you will spend less to contract their services, and gain more from their expertise, plus the ample of time at your disposal to help you focus on the core aspects of your business.

Why Should You Hire outsourcing Providers?

You’ve probably heard it over and again, that hiring outsourcing subcontractors for your administrative and other tasks will help you save big. This is nothing but the truth. The freelancers who work as outsourcing professionals save small businesses the huge cost burden that comes with payroll taxes and other overhead responsibilities, including workers’ compensation and health insurance expenses. And of course, the massive cost of creating space for in-house workers and equipping the space for the applicable task is an additional heavy burden that outsourcing helps to take off the shoulder of entrepreneurs.

A Note Of Warning

While outsourcing is obviously an inevitable (arguable) business solution, you need to exercise caution and do your own research before hiring a provider. As the saying goes; not all that glitters are gold. So, don’t settle for just any outsourcing provider that comes your way. Whether you are seeking outsourcing administrative services providers or outsourcing vendors for other business tasks, you should shop carefully. Interview as many as you can before narrowing down your choice to the very best.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

According to a prominent marketing expert named Erik Huberman, sticking with your core competence is an absolute necessity if you really want to do well in your business. Do whatever it is you do best and let marketing experts execute their business functions. It is called division of labor and it is a sure way of getting the job done without excessive time consumption, stress, and expenses.

THE TRENDING METHOD OF GROWING YOUR BUSINESS

One thing about trend is that it is a widely accepted way of doing something. In the world today, businesses and organizations outsource many facets of business like accounting, customer services, development, and of course marketing. If yours is a new brand or a business looking to expand, hiring the service of an expert marketer can go a long way in bringing your products and services to the right audience while you focus on other things. By doing so, you can save recruiting time, overhead commitment, training time, and the expenses of full time staff.

WHEN TO OUTSOURCE A MARKETING JOB

You should know that the need to outsource might not be a constant call. Outsourcing tasks are mostly carried out in the following scenarios.

1) To reduce the cost of hiring a full time expert to do the job; that is if there is no much need for marketing. Some businesses have their own internal marketing team; but how viable is the team? You can outsource the marketing job to an external marketer who can rub off positively on the internal marketers (as your contract with the external marker lasts) and inspire them to succeed.

2) If you need to get your marketing job done in as little time as possible; especially if you are in short of hands or time, it is advisable to outsource. If you are familiar with the goals of your business, then you will know when it is right to outsource and when it is not.

3) Outsourcing your marketing team is a good way to improve the success rate of your company/business. It is not like a passing fad, it is more like a paradigm shift that can change the face of your business in as much as forever. With the help of the internet and technology, you can easily come in contact with people who can expertly and professionally do jobs you cannot do yourself probably as a result of lack of know-how.

EXTERNAL PERSPECTIVES OF YOUR COMPANY

In addition to the benefit of outsourcing marketing jobs, you stand the chance to get an outside and professional perspective of your business/company. This is one of the reasons why companies/businesses with internal marketing teams still go as far as outsourcing marketing jobs. No matter how well you think you know your business, your perspective of your business is still one sided and narrow. There is always room for expansion/growth, and this you can get from listening and implementing the external ideas; and the more often you do this, the more your chances of doing well.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

As outsourcing increasingly becomes the number one (arguably) solution in today’s business environment, one of the most beneficiaries of this business solution is the customer service department of an organization. It appears customer service outsourcing is getting more popular than other outsourcing services. Of course, you don’t need to look far to get the reason for this increased popularity. One, a company saves much higher cost through this strategy. And, providers offer the best possible customer service.

So, What is Customer Service Outsourcing and How Does it Actually Work?

Simply, it is the act of hiring external expertise or skill to manage a company’s customer service as well as technical assistance support. As mentioned earlier, this type of outsourcing has grown leaps and bounds in recent years due to the huge cost savings that different service organizations and companies accomplish through it.

That’s not all, other benefits that companies enjoy from customer service outsourcing include access to best customer service skill in an affordable manner. Besides, employees of a company are able to focus on their original tasks in a more proficient manner when they are relieved from the additional task of providing support to the company’s customers.

What Does the Outsourced Customer Service Specialists Do?

The job description of outsourced customer service providers is extensive. So, when you hire these experts, you should expect them to accomplish the following functions on behalf of your company;

1: Customer Assistance

It is required of the outsourcing expert to assist the company’s customers. The assistance they provide for a business’s customers include providing accurate answers to questions and inquiries, addressing customers’ challenges, and providing solution to immediate issues that customers may have.

They accomplish these via different mediums such as telephone, email, fax, instant messenger, internet chat, and standard mail. If necessary, they may also provide the assistance in person.

2: Customer Concerns/Complaints Assessment

Also, customer service outsourcing providers are charged with the responsibility of evaluating the complaints or concerns that a customer may have. And, if they are not able to provide the solution, they can refer such customers to the appropriate representative or department that can proffer the required solution.

3: Problem Resolution

These experts are also resolution specialists. This is how; the representatives are the front-liners that customers get to interact with first and lodge their complaints. And, since they’ve been trained to be courteous and cordial in relating with customers, they are able to face and pacify irate customers, suppliers or vendors professionally.

4: Technological Assistance

The experts also help the company’s technology or technical device users to master the technology in question, such as smart-phones, software, or other applications. They also fix the issues they may have with those technological programs or gadgets.

Obviously, the customer service outsourcing representatives accomplish a lot for companies and businesses.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

Hiring an outsourcing service provider has become the in-thing nowadays. The reasons for this popular trend include low labor cost, access to affordable expertise, faster delivery, and other competitive advantages. While there are tons of benefits to enjoy by leveraging outsourcing, you may end up regretting the decision if you do not choose a provider carefully and suitably. So, how do you choose the best provider for the task? Keep reading to learn the essential.

Essential #1: Embark on a Comparison Shopping

Just like any other venture, the best way to land the best deal is to embark on a comparison shopping. If you just jump on the first offer that comes your way, you may learn later that a far better offer was waiting for you at the other end, causing you to regret your hasty decision.

What to Compare

• Relevant Skill and Experience: In order to hire the best outsourcing service provider, one of the proven essentials is to compare as many providers as possible. In comparing outsourcing providers, you should prioritize those who have relevant expertise and experience in the business function or task that you wish to outsource.

For instance, if you are looking to outsource your customer service, you should prioritize providers or vendors who are specialized in customer service and have relevant qualifications/experience in customer service.

• Track Record: A company that has no previous work history should not be in your priority list when seeking suitable outsourcing providers. You want to be able to pinpoint relevant projects that a provider has handled in time past, which is a helpful pointer that your own project is likely to be in good hands.

A track record or work history should include previous relevant projects, previous clients and their contacts, as well as samples of those projects executed in time past.

• Feedback: There are organized and independent websites that review activities of service providers, including outsourcing service providers. Typical example of such website is the Better Business Bureau. You will find tons of providers in the outsourcing category, including feedback from clients, unresolved complaints and more. This way, you can make informed and wise decision. The reviews and feedback on such organized and independent websites are usually authentic, compared to some paid review websites.

• Pricing: As emphasized on most of our articles, the main essence of hiring outsourcing service provider is to cut back on business running cost. So, when you set out to hire a provider, you should also consider pricing during your comparison process. However, do not prioritize low cost over quality outcome.

If the price sounds too good to be true, that could be a red flag for low quality output. You should ensure that you balance the equation properly. Negotiate a reasonable price that will guarantee reasonable quality outcome.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

Outsourcing has become a popular terminology in today’s business arena. The reason is obvious; this business solution has been found to be extremely useful in so many ways such as saving cost, leveraging affordable expertise, overcoming time-zone obstacles, hastening product entry time to the market, and many other benefits. The best part is that virtually all aspects of business and business functions can be outsourced, including marketing. There are outsourcing vendors or companies that specialize in rendering outsourcing marketing services.

So, What is Marketing Outsourcing?

When a business or company outsources its marketing activities, it is handing over such activities to a third party who is specialized in carrying out marketing functions successfully and at an affordable rate. This comes with three distinct benefits as follows;

1: The business or company is able to take advantage of better and increased quality marketing expertise than it could afford under normal circumstances. And, even if the business will end up with top quality marketing staff in-house, it will pay almost thrice (if not more) of what it would incur if it rather opts to leverage outsourcing marketing services.

In addition, choosing to outsource marketing services rather than establish a marketing department in-house will help a company cut-down cost significantly. These costs are mainly those associated with overhead costs, as well as employee remuneration packages that include things like health insurance and other allowances.

2: Another major benefit that comes with outsourcing marketing functions is access to expertise that would have cost more in-house. For instance, hiring a marketing manager to man the marketing activities of a company can be cost-intensive since you would need to pay such top executive high salary and allowances. Of course, the marketing team is there to also cater for.

Small and medium-scale businesses enjoy this benefit even more than the big companies since they have far less resources to hire top marketing executives or even keep a marketing team in-house.

3: Also, when you leverage outsourcing to handle your company’s marketing functions, you will only pay for the services you leveraged unlike keeping marketing employees in-house and paying them regularly, even when there’s no serious marketing activity going on.

For instance, if you want to launch a new line of product or expand your reach, it is quite more cost effective to use outsourcing services and terminate the contract once the campaign is over. This is not the case when you hire marketing employees – you will still need to pay them hourly or monthly remuneration rates even if the major marketing campaign is come and gone.

Obviously, taking advantage of outsourcing marketing services come with top benefits when compared side by side with establishing a marketing department in-house.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

Since outsourcing has become an important business solution, there are tons of outsourcing firms and providers out there. While most of them are parading themselves as the best, you would need to research and do your homework thoroughly when trying to hire one. This is the only way you can be sure of enjoying the benefits that outsourcing offers.

So, What are the Top 3 Don’ts to Hire an Outsourcing Firm?

1: Don’t Over-prioritize Low Cost

Notice that the emphasis is ‘over-prioritize’. No doubts, the main essence of leveraging outsourcing is to cut back business cost significantly. However, you must ensure this benefit goes hand in hand with quality benefit – otherwise, outsourcing will be completely useless. What benefit is there in spending very little to execute a business function and getting very low quality in return? Be the judge yourself.

So, while it is important to get the best possible price quote, you should also prioritize the final outcome in terms of quality output from the outsourcing provider. The rule of thumb always is to look elsewhere if the pricing is too low. This is because you may end up getting too low quality as well.

2: Don’t Settle for the First Provider that Comes Your Way

Comparison shopping is a great way to land the best deal on just anything, including outsourcing providers. So, don’t be in a hurry to settle for the first provider that comes your way, no matter how juicy the offer may appear. The best bait is to always research as many providers as possible before selecting the very best.

So, when you compare outsourcing firms, concentrate on essential features such as relevant expertise, experience, work history, rich profile/portfolio, as well as cost. You should also explore independent reviews on the firms you have on your list, as well as authentic customer reviews. These elements will help you narrow down your search suitably.

3: Don’t Forget to Focus on Relevant Skill and Expertise

Focusing on an outsourcing provider who is specialized in handling the type of business function you wish to outsource is a great way to improve the chances of best quality outcome. Although some providers have other team members who provide outsourcing services that match each person’s skill and expertise, you should focus more on a provider whose specialty is solely or mainly the business task you want to outsource.

However, if you confirm that an outsourcing firm has professionals that handle different business functions, including the one you want outsourced, this is also a good move to make.

Generally, you should focus more on getting the best finished output at a reasonable price when interviewing outsourcing firms. This is the only way you can maximize outsourcing solution.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

Why You Need to Outsource Customer Service Every growing business organization has its own share of customer service related problems. For some company, this part of the business is often sacrificed particularly business organizations that cannot afford to have their own in – house customer service department.

In spite of this, there are companies that are willing to stretch the capacity of some of their division just for them to cope with the growing demands of the business and clients as well.  

By the time the company has grown way beyond its capacity to address all customer service requirements and declining a customer is not an option, this is the perfect time to find ways how to outsource customer service. Outsourcing other non –core services such as the company’s customer support services is an excellent decision that will allow the company flexibility without dropping out of the competition.

Even if the customer service requirements have grown a bit larger than what the business organization can actually handle, the business operation must still go on. It is not necessary for a company to limit their operations just because the customer service department is jam packed with workload way beyond its capacity to handle. Choosing to outsource customer service is more than just a mere operational solution for the company.

Outsourcing customer service processes is a growing norm that allows businesses to continue operating while third party service providers do all the necessary jobs to complete the project.

If the company is able to get the right third party provider to outsource customer service to from a multitude of BPO providers in the market, it is still feasible for the company to continue operating without sacrificing customer service quality. With this portion of business operation handed to professionals, the company now can focus on facilitating growth without sacrificing the quality of the output.

Then again, the challenge to outsource customer service lies in finding reliable BPO providers that specializes in top of the line customer support services and one that can guarantee excellent output at a very cost effective manner. The hunt for locating are liable third party customer service vendor depends on understanding the basic factors of customer service outsourcing because this will definitely affect the company’s choice of a BPO provider.

Before you decide to outsource customer service to a particular BPO company, it is vital to create a shortlist of potential customer service outsourcing provider and weigh up each of the capacity of the BPO provider in delivering results.

The key here is to focus your research base on their track record. Once you have shortlisted your options,it is time to appraise their track records and field of specialization, in this case, customer service. This screening process will your company to have the opportunity to know more about a potential vendor and what they can do to improve customer service processes.

Going online to gather information is always a practical move if you want to outsource customer service for your company. If a particular BPO provider has serviced a number of clients before, chances are that reviews and service testimonials will be available on their websites. Use this information to determine whether or not the BPO provider can meet your specific requirements in third party customer service processing.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.