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Monday, April 2nd, 2012

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Office Tasks To Outsource For Small And Large Businesses

Monday, April 2nd, 2012

Daven Michaels, 123Employee, Outsourcing in the Philippines, Offshore Outsourcing Services, Call Center Services, BPO Services Company, Call Center Services philippines, Philippine Call Center Services, Business Process Outsourcing Services, Outsourcing Company, Virtual assistantMany people make the mistake of thinking that they can only outsource complicated office tasks such as information technology. There are several other office tasks that can be outsourced and trust me, it is not going to cost you an arm or leg.

Outsource Secretarial Duties

Do you presently run a small one-person office? You will need to outsource secretarial tasks so that you can have the chance to concentrate on the money making aspect of your business. You need not worry yourself silly over carrying out secretarial tasks such as confirmation of appointments, appointment scheduling and travel arrangements. You can simply outsource these duties so that someone else can take care of all the aforementioned duties (and more). Thanks to modern technology, you can hire employees from any part of the world.

Every kind of business sure has very unique functions, and the good news is that these unique functions can be outsourced. For instance, you will find a company that can help you effectively handle your back office operations for your type of business.

Outsource Typing / Transcription Duties

Okay, you are very good at typing, but do you really want to spend precious time converting written words in a particular format when you should be doing other things that will make your business grow? All clerical work that has to be converted into written form in a particular format should be outsourced to an outsourcing firm that specializes in that area of service. For instance, legal notes that need to be converted into written texts need to be sent to experts in that field.

Financial Outsourcing

The field of accounting and finances is a pretty delicate area and not everyone s blessed with the ability to handle their own business finances. There many accounting outsourcing firms that are more than ready to help you handle your financial statement preparation and the following:

• General billing functions
• Pay roll processing
• Legal and medical billing special services

HR Outsourcing

This will also include all the necessary paperwork that is needed to employ and fire a staff. Outsourcing this area is particularly great for small businesses that actually have low hiring rate or turnover rate. You can also outsource the administration of staff benefits as well.

There are so many office tasks that can be outsourced so that business owners can concentrate on their company’s core business. As mentioned earlier, outsourcing these services will not cost you an arm and leg.

Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com

Outsourcing Your Email Marketing

Friday, March 30th, 2012

Daven Michaels, 123Employee, Outsourcing in the Philippines, Offshore Outsourcing Services, Call Center Services, BPO Services Company, Call Center Services philippines, Philippine Call Center Services, Business Process Outsourcing Services, Outsourcing Company, Virtual assistantEmail marketing is the key to selling more products and keeping your business image fresh in the minds of your customers. Email marketing creates a rapport and trust with your clients that increases the customer service level you need to compete in this tough economy. Are you there for your customer? Do they have access to your information about your products and services? What additional services can you provide to monetize your business further? What new services can you sell them down the road?

These are the solutions that a good email marketing program can provide. But this can be very time consuming. Consider outsourcing as a way to cut labor costs when implementing an email marketing strategy, and put your marketing on automatic while you are busy deciding what major business strategies will grow your business for the future. Outsourcing provides the peace of mind that you need to know that important tasks are taken care of in a professional, yet inexpensive manner.

Imagine how much your business can grow when dutuies such as email marketing, researching, social networking and customer service are taken care of for as little as  $5.00 an hour! This not only means larger profits for your business but the growth strategies it needs to compete with the big dogs. A strong marketing campaign is what the big firms rely on to keep their brand fresh in the minds of consumers, build a strong customer base and sell additional services down the road. Don’t be left behind! It is critical now more than ever that your company takes it’s marketing to the next level. Outsourcing these marketing tasks will give you the opportunity to market like the big guys and stay a part of your customers lives and mindset.

Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com

Outsourced Customer Service – What You Need to Know

Thursday, March 29th, 2012

 Daven Michaels, 123Employee, Outsourcing in the   Philippines, Offshore Outsourcing Services,   Call Center Services, BPO Services Company,   Call Center Services philippines, Philippine   Call Center Services, Business Process   Outsourcing Services, Outsourcing Company,   Virtual assistantIt is definitely no secret that many businesses are outsourcing their customer services abroad – no wonder there is an NBC television series titled “outsourced”.

Many companies are beginning to invest in offshore call centers so as to take advantage of untapped labor. The great news is that you can successfully outsource your company’s customer service department as long as you know exactly what you are doing – simply follow the tested and trusted steps.

You need to understand that outsourced customer service employees will help reduce the expenses that you would otherwise incur if you ran an in-house call center. If you are a manufacturer of popular products, you will definitely not be surprised at the increase in traffic during the holiday season – so, you will be needing help.

Are you worried about accents? (Of course you should be, especially if you are outsourcing to a country where the native language is not English) But truthfully, you should not worry about this; outsourced customer service operators usually speak well.

Top experts will always advice you to hire a reputable outsourcing company, because you know for a fact you will be getting professional service. If you watched the trailer for the NBC television show “outsourced”, you will notice how well a young Indian “faked” an American accent perfectly!

The Philippines is the number one call center destination for those who want to outsource their customer care services to employees who understand the American culture very well. A reputable outsourcing firm will provide best quality compelling scripts. Many outsourced call center operators are very well trained and will be able to convince or appease even the most difficult customer(s) – an in-house customer care operator who lacks the necessary skill may not be able to stand irritating or angry customers (we all know what this means, don’t we?)

When you outsource your customer care to a reputable and competent offshore outsourcing company, you do not have to deal with the hassles of training new staff – this will leave you with the time to concentrate on your core business.

You also do not have to shell out money to purchase EXPENSIVE communication equipment.

Another great thing about outsourced customer service operators is that you do not have to put up with annoying excuses made up by many employees in order to miss work such as:

• The traffic is murder! – Translation: I woke up late
• I am so sick, I think I am gonna die – Translation: I went out drinking and just need to sleep in.

Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com

Outsourcing: How Can Business Research Make You Money?

Wednesday, March 28th, 2012

Daven Michaels, 123Employee, Outsourcing in the Philippines, Offshore Outsourcing Services, Call Center Services, BPO Services Company, Call Center Services philippines, Philippine Call Center Services, Business Process Outsourcing Services, Outsourcing Company, Virtual assistantBusiness research is an important aspect of finding, creating and promoting new products for your company. When you feel as if every new niche has been snatched up and all great ideas are gone, research opens up the doors to new opportunities and goals. Having the right people and the right tools for research however, is the key to it’s success. Where do you find the right people? Is it as simple as placing a classified ad?

Outsourcing reps with their own equipment, training and resources are the perfect solution to business research tasks. For as little as $5.00 an hour, you can have as many or as few virtual assistants on hand to do critical research for your business. No need for hiring new employees and all the expenses they incur, you’ll find the freedom in getting any job done for a great price. Saving money is making money in this economy.

Research is critical for businesses of any size and for many reasons. Locating the best prices for packaging, materials and training are just a few of the reasons why you need someone on staff to do these things for you. But this can be a time consuming endeavor, racking up high labor costs in short order. Your outsourced rep can handle dozens of tasks as well, freeing up cashflow and other resources for growth. The Internet is an expansive place for information. Sorting through so many resources and whether or not they are really needed is a huge undertaking. Don’t get caught settling with the first source of information you find.

Outsourcing can help with this and many other tasks faced by your business everyday. How much are you spending now to run your business? How much could you save by outsourcing? And what tasks are going unfullfilled because you can’t afford the resources? This new year is not the time for cutting back on service or product development. Every resource you have needs to be in place. Let outsourcing take this burden off of your shoulders and take your business to the next level.

Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com

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Business IT Outsourcing – Save Money With Outsourcing

Tuesday, September 20th, 2011

Outsourcing has become a common term in the business world. A lot of companies now prefer to outsource part or all of the business activities that would be more cost-intensive for them to run in-house. It may also be that they do not have sufficient facilities to handle such business operations. Business IT outsourcing is one of the most outsourced operations of a company. Of course, IT has become the life-line of any business – virtually all business operations (customer service, accounting, human resource activities and others) are IT-based.

Depending on the nature of the business process and the preference of the organization, a company may decide to embark on offshore outsourcing whereby the outsourcing service provider is resident in a country other than the country where the outsourced business resides. Regardless of its size, every business or organization can outsource part of its activities such as IT Management.

Business IT outsourcing involves outsourcing of a company’s computer or Internet-related business activities. The advancement of internet technologies has made IT outsourcing more effective and efficient, especially the offshore business IT outsourcing. Business IT Philippines outsourcing is as popular as India and China IT outsourcing. The expertise and effectiveness that most Philippines outsourcing vendors have proved over the years have brought fame to Philippines outsourcing services.

Save Money with Business IT Outsourcing

At times, it is more sensible to take advantage of external expertise for carrying out certain business functions in an organization. This is especially true of certain operations that basically require higher skill set – e.g. IT. The outsourcing vendor should be quite competent and specialized in business IT, and you should ensure that there are certifications and satisfactory portfolio to prove the outsourcing company’s claims.

How You Should Go about Your Company’s Business IT Outsourcing

Lower cost is one of the reasons why companies outsource their business IT activities. However, you need to carry out an analysis and costing of what it will take to run and maintain your own in-house IT department. If the cost is substantially more than what the outsourcing vendor is requesting to undertake your business IT operations, then it is quite obvious that outsourcing would be a better option. You need to find out the areas of business IT covered by the outsourcing vendor to be sure your business IT needs would be completely covered.

IT is one of the major aspects of any business or organization. Therefore, do not jump to a business IT outsourcing company without researching the company in detail. Specialization in IT related operations and activities is a big plus, and a sign that your company’s business IT outsourcing would yield the best outcome. Also, you need to weigh the other pros and cons of outsourcing in order to make an informed decision.

Daven Michaels Author of the book Outsource This!

Outsourcing – What Is it All About?

Monday, September 19th, 2011

Thriving in today’s business environment has become more competitive and demanding than ever. If you run a small business, it is most likely that you do not have all the skill set as well as facilities required to grow your business and gain a larger share of your market niche.
Even big businesses also lack certain skill sets in certain areas of their business. One of the ways to overcome your skill limitations and grow your business is to take advantage of outsourcing. When you outsource some of your company’s operations, you are managing uncertainty and helping your business to gain ground in any environment.

What is Outsourcing?

This is a good place to kick off. It is not surprising that some people have not heard about outsourcing or do not really have a good grasp of what the term is all about… Simply put, outsourcing refers to a strategic use of external resources to carry out certain business functions that were traditionally managed in-house, or functions that are beyond the core competencies of the outsourced company. The benefits accruing from business outsourcing are numerous; to mention but a few – cost reduction, access to talent that may not be available in-house, liability sharing and enhanced expertise. Outsourcing can be off-shore or in-country.

What Do You Outsource?

Here are the commonly outsourced business functions;

Information Technology

Popularly known as IT, Information Technology is one of the most outsourced functions on any business or organization. This involves programming, networking, system security, internet and other computer-based business functions. In the 21st century, virtually every business function and operation is built on IT platform. You can decide to outsource all or part of your organization’s IT functions depending on your IT needs. It is also wise to choose an outsourcing contractor that specializes on IT and has proven history to deliver high quality result.

Web design/Development/Maintenance

Web design/development/maintenance is also a commonly outsourced function, especially in online marketing. You want to make sure that your business website is designed, developed and maintained by an expert in the field.

Human Resources/Payroll Benefits

Some companies may choose to outsource their human resource management for better result. There is need to keep the communication line open at all times in order to get feedbacks and send responses related to your organization’s human resource issues.

Other outsource-able business functions include order fulfillment, accounting/billing, sales/business development, marketing/advertising, customer service/relationship management and others. When you choose the right outsourcing company for any business function, numerous benefits would flow towards your company. More importantly, you are better-positioned to compete in the fierce business environment.

Outsourcing has increasingly become an important part of business operation, consider outsourcing some of your organization’s activities today.

Daven Michaels Author of the book Outsource This!

Philippines Outsource Service Provider: Making The Right Choice

Wednesday, September 14th, 2011

Pilippines Outsource Service: If you are considering outsourcing part or all of your business functions, you may want to achieve the following benefits:

Cost Reduction: the overall cost of business functions orservice is minimized with outsourcing. It entails scope reduction, re-pricing, quality levels definition, cost-restructuring, as well as re-negotiation.

Improved Performance: When a company embarks on outsourcing, it would have access to business operation best practices that would have been quite complex or time consuming to handle by the in-house employees. So, ultimately, such company would achieve improved business performance.

Creating More Leisure Time: this is especially for individuals who outsource some or all of their business functions to have more time with their families and also to minimize work stress.

There are numerous benefits that attract companies (both big and small) and individuals to business outsourcing. When looking to embark on offshore business outsourcing, Philippines outsource services are quite popular and cost-effective. Also, top quality services are rendered.

Are you looking to contract Philippines outsource vendor? Here are things you should look out for;

Assess the portfolio of the potential vendor: the portfolio should contain certifications in specific outsourcing areas as well as general outsourcing certifications. It should also hold proof of membership to relevant outsourcing body, either locally or internationally. In addition, references of past projects and their contacts should be part of the portfolio of a competent business outsourcing vendor.

Proof of required skill possession in the intended business operation or function. Potential Philippines outsource vendor that is specialized in web-based outsourcing may not perform satisfactorily in HR outsourcing, except it has multi-skilled staff. It is really more efficient to contract a company that has proven skills in the business area you need outsourced.

-Availability of well-defined processes for achieving your company’s outsourcing needs.

-Use of robust technologies

-247/7 support

-Workflow orientation

-Constant open lines of communication

-Process and domain specific knowledge

-Significant cost reduction compared to performing the same business function in-house.

-Successful business process outsourcing solutions

-Advanced processes that help in achieving maximized ROI (Returns on Investment).

The extent of your success with outsourcing will depend on the expertise and general abilities of the outsourcing vendor in your area of need. So, you need to search thoroughly, using the required industry-standards and other criteria.

Philippines outsource services are quite commendable for both in-country (if your business resides in Philippines) and offshore (outside Philippines) business outsourcing needs. However, the task of choosing correctly and effectively lies in your ability to do proper and extensive research. Don’t rush over it, sometimes it may take over six months, but it is worth such duration if the end result is excellent.

Daven Michaels Author of the book Outsource This!

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