Business process outsourcing provides significant advantages to all types of business whether small scale or multi national companies. Centers for business process outsourcing handle customer service, technical support, data entry, sales, finance and banking and travel and hospitality. When you outsource other departments of your business you gain more: you have sufficient and efficient man power to handle all customer service concerns which gives you more time to focus on product research and development and on improved marketing; plus there is a great reduction of overhead labor cost. When you employ people in-house to handle  all your customer service and technical support issues it becomes very costly and the time and effort add more to the cost.
A third party or an outsourced company already have a system that’s established to cater to your needs. Human resource recruitment handles the selection of employees you want to hire based on your pre-qualification criteria. Philippines for example has an abundance of workforce with various experience and high English proficiency.  Training department can provide Culture and  communication enhancement if needed and will also handle product specific training which includes basic information about your company’s product and services, call handling and management. Training will also assist new hires into transition from training to handling actual calls. SMEs or Subject matter experts will provide updates to all employees to keep everyone in-synchrony and abreast with the information about the account. By and by new information about the account or their products have to be disseminated and the information across all agents that are handling calls; SMEs will take care of this for you. QA or Quality assurance analyst can calibrate calls and ensure that agents provide correct information to customers and that they are able to manage each call they take. Big companies use a program that captures and save all the calls taken by each agent for calibration, audit and improving customer service. Having a QA is an integral part of your business to ensure that all calls handled by your customer service representatives abide to account standards.

On a bigger scheme business process outsourcing companies handle multiple overseas accounts having different requirements and different needs. The demand for a secured system is very important thus, they have to equip themselves with an advanced technology that can handle multiple Internet usage and voice. The quality and standard of phone systems must be that it should sound as if you are only calling locally. Although all Americans are aware that most of the services are being outsourced already they still feel hesitant to give their personal information if the person they talk to sounds like someone inside a tunnel with muffled voices and statics on the background.

Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.OutsourcingOutsourcing.Com.

Business process outsourcing has become a major debate in the electoral party this year. America has seen the power that outsourcing has impacted on our lives. Major offshore business process outsourcing countries such as China , India and the Philippines have flourished in their economy due to this high demand of outsourcing.

Most of the toys and computer products you see on Wal-Mart are made in China— the master manufacturer for low cost products– great goods for less to us. Call Expedia or United Airlines for a flight reservation and most likely you will be talking to someone from the Philippines. Call Earthlink or Dell technical support– and you will soon realize you are talking to an IT support in India. Amazing huh!

This economic change is inevitable. On a small scale it may seem that the American jobs are taken away from us. On the bigger scope however this has a positive effect. The offshore outsourcing in Asian countries are mainly focused on customer support and manufacturing which in return increases the buying capacity of the American people. This surge in our buying capacity allows us to push our boundaries into more rewarding jobs that require a master’s degree– microbiology and advanced medicine research. So, while outsourcing is getting more and more appeal to American corporations, American economy may still have the upper hand. By improving the education and training of our American workers this will equip them for a far better rewarding jobs.

Business process outsourcing has helped a lot of business from small scale to fortune 500 companies. Each has experienced a considerable amount of success ensuring higher profits, lower cost per head on work force, and improved quality of product and services. When a company outsources some of it’s components it can also serve as an image builder for the company.

Among the countries that lead the way in business process outsourcing is the Philippines. Philippines is located in South East Asia and the culture is very diverse. What separates the Philippines from the pack is their proficiency in the English Language. Many Asian countries (ex: Japan and Korea) go to the Philippines to learn English. This goes to show the quality of English training Philippines has provided. English is already being taught in grade schoolers and Philippine text books in Science and Mathematics are also written in English. There are now short courses in English enhancement to help facilitate the transitions of those that will be working in business processing outsourcing centers in the Philippines. They teach about Culture and Communication, understanding the American culture and accent neutralization.

By outsourcing your business to the Philippines, you can ensure that the person task to take care of your customers in the US is proficient in the English language, has the educational background to back them up in their chosen field and is trained properly in the tasks they are to face.

Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.OutsourcingOutsourcing.Com.

The world economy is going downslope and everyone is at a cringe how to reverse this crisis. Doors are being opened to find ways to save some money and yet still deliver a quality service. All types of business whether large or small scale are doing major overhaul to find an affordable solution. Some areas of production that require repetitive tasks, documentation and research can be can be done by a virtual assistant. Having a virtual assistant is like having extra limbs and minds that handle the same tasks as you do except that someone else is doing it for you.  Of course one can just hire a physical assistant or a secretary that you can watch over.  But can you really afford the overhead cost? There’s a better option.

Business process outsourcing gives many businesses the upper hand to continue their production and save on overhead pay. As the competition gets tougher the aim to maintain high quality customer service and technical support is a must. When you hire a virtual assistant offshore it frees up a lot of your precious time allowing you to do more important things to improve profitability for your business. You may hire one, two or three virtual assistants depending on the tasks that you need. All of them may perform the same tasks or each can perform a particular task. They can be monitored daily through reports or some other means to check for productivity. Since virtual assistants are considered an extension of yourself then of course you need some time to train them and let them see how things work and how you would want it to work. Each business has its unique way of approaching things and both you and your virtual assistant should meet the expectations.

Philippines has become a major source for business process outsourcing. It has provided tremendous output to major companies such as HSBC, Verizon and Dell. The tremendous impact of business process outsourcing has not only served major corporations but also small and medium sized companies. Filipinos are skilled in communication and technological advancement– two major requirements for virtual assistants. Their work ethics and dedication are very much appreciated by their American and European clients. Many dedicated virtual assistants work long hours to meet the requirements of their clients. Business process outsourcing companies already has the facility, infrastructure and equipment furnished for you– it’s part of the package when you hire an offshore virtual assistant. They understand the basic requirements of small and medium sized businesses. The program and software just need to be migrated on line and everything should go smoothly after which. Business Process outsourcing companies would prequalify the applicants for you to check who possesses the skills you require. They then allow direct interview with the foreign clients especially to gauge more if the communication and experience of the applicant would suit the requirements. That’s all there is to it — you now have your own offshore Virtual assistant.

Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.OutsourcingOutsourcing.Com.

As developing countries such as India and Philippines developed an image for being among the top choices in business process outsourcing there has been a great surge of interest from all sorts of foreign investors. The growth has become continuous and is rapidly expanding in various fields. Mass ramping-up can be seen on a quarterly basis and multi skilled workers are getting excited. There has been a strong need to seek offshore as there are certain processes that are necessary yet these may only be contributing a fraction to over all productivity. A lot of the procedures maybe time consuming and repetitive. Since they may require special skills and expertise, the company cannot afford to lose these processes and so they may need to get other people to perform these process while they focus on core areas of the company such as marketing and research and development. By outsourcing other areas of the business process the company gets to boost their efficiency and meet deadlines effectively.

The Philippines lead the way in the proficiency of written and spoken English with a vast pool of qualified professionals from different fields graduating each year. This great surge in the demand for choosing the Philippines  for business process outsourcing is brought mainly because of the need to maintain a high quality service and at the same time cost effective. Since foreign companies would have to pay a premium if they hire someone locally, they have opted to seek overseas for people that can deliver the same high quality output at a lesser price. Companies opting to hire offshore no longer have to pay a hefty amount for Human Resource and Recruitment. The business process outsourcing centers are ready to provide and meet the requirements of the foreign clients regarding the number of agents, qualifications, skills, number of hours rendered and call quality. Certain metrics are being implemented to maintain a high quality of calls, ensuring that each call is properly resolved at an allowable time.

Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.OutsourcingOutsourcing.Com.

Business process outsourcing allows other departments of a certain business to be performed by a third party. Due to high demand in manpower and that companies nowadays have staffs working until seven to late at night just to comply and meet the demands outsourcing has become a must for most. Organizations nowadays are forced to explore available tactics to remain competitive due to the current decline in the economy. Business process outsourcing of certain functions will improve basic services while allowing the company to remain afloat and have time to do strategic role in their organizations. These areas may include, prospecting, customer service, technical support and marketing. This approach can cut cost in the company’s budget as outsourcing especially offshore is considered a cost saving approach. Let’s discuss the reasons for outsourcing.

Outsourcing is a great way to save money. An average hourly rate for an assistant maybe $10 to $12 an hour. A virtual assistant that is outsource only costs $4 to $5 an hour, that is more than half the price. The company can focus on strategy to further enhance their business by leveraging some repetitive tasks and minor customer issues that can be handled by an outsourced customer service. Hiring an outsourced representative will improve accuracy of your records as the outsourced human resource are mostly college levels and are up to date with their data recording and can immediately follow steps. When you are tight with your budget and need to hire someone with enough experience in accountancy for example, this can be outsourced at a lower price. The technological advances has helped a lot of companies to outsource their customer service and technical support staff allowing them to cater to more customers.

Business process outsourcing or BPO is an emerging industry in the Philippines. Regarded as one of the fastest growing industries in the world, BPO services is predicted to reach $180 billion in 2010 according to McKinsey & Co. The recent trend in primary business tend to shift from cost effectiveness to skills quality and competence.  This is the advantage that overseas investors see in the human resource in the Philippines a very high quality of service skills at a much lower cost. Continued in- house development are provided by BPO centers in the Philippines to ensure that all their dedicated representatives are up to date with their knowledge and that they also learn to manage all the calls they take. Since many clients have many demands all of these are met maintaining a higher standard of training.

Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.OutsourcingOutsourcing.Com.

Globalization, the heightened need for security, and mergers and acquisitions have made the business world a more complex place, and [businesses] use consultants to help move through that landscape,” says Eric Figueroa, an economist with the BLS.

Gone were the seafaring days to trade lambs and textiles. As the global market need requires and presents better and new products, there is now a very high demand of customer service and technical expertise offshore. As giant companies consolidate to save money, they are transferring their human-resources functions outside mainland. JP Morgan Chase, General Motors, HSBC and Sprint are just among the few that caught the Business outsourcing mania. Now, more and more companies are mining human resource offshore. Offshore outsourcing has expanded and improved due to the mobility of globalization. Right now sales and marketing, customer service, technical support, billing and information, banking and finance health care consultation and travel and hospitality— all these companies have sought offshore human resources.

The business process outsourcing markets have become globalized in the past 10 years. Just as BPO have become common that buyers should at least consider to enable process improvement and cost reductions, the global sourcing of BPO is becoming an option that merits consideration. The key issue for outsourcing buyers today, therefore, is how to develop a service delivery model that can fully exploit global sourcing opportunities and is supportive of overall corporate strategies, goals and principles.

After having decided to outsource all of its business process baring its core competing area, an enterprise also has to plan and strategize of how it would actually outsource, to whom and how it would integrate this whole process which is equally crucial for maintaining its competitive edge of its competition. Any corporate house having debated on the various business processes that it wishes to outsource now needs to pick the right outsourcing firms/agencies by doing the necessary due-diligence in terms of researching and analysing a particular firms capability and credentials and its track record for having accomplished outsourcing activity for reputed clients. Equally essential to brainstorm is how would one be bringing all these different outsourcing firms together while integrating the different business components and ensuring this does not entail into complicated issues consuming more time and energy.

The innovations of offshore outsourcing has contributed much toward increased development in either economies. Since business process outsourcing involves an exchange of services, it results to an increase in international flow of capital. Many Information technology zones are created to the increasing demands of business process outsourcing companies such as secured location, clear phone reception and Internet ready area.

The Philippines is considered as the best source for business process outsourcing. Most call centers especially the big ones are strategically located to ensure safety and privacy of the information of the foreign companies they serve especially in the banking and finance department.

Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.OutsourcingOutsourcing.Com.

Offshore Outsourcing— the process of hiring an external organization to handle certain business functions in a foreign country– is a common practice to many companies across the world, mainly to save money. But what began as a cost- cutting measure has now evolved into an industry where small- scale entrepreneurs and major companies alike turn to for reasons that go beyond pricing. While cost is still a key benefit of outsourcing, more and more companies are looking at it as a strategic planning and business outcomes tool.

Here is a closer look at the major benefits of outsourcing:

Better management of capital costs. Cost-cutting may not be the only reason to engage in offshore outsourcing, but it’s definitely a primary factor. Outsourcing reforms fixed costs into variable costs, recreates capital for investment in some other areas of your business, and enables you to do without huge expenses in the early stages of your business. Offshore outsourcing can also make your firm more appealing to other investors, since you’re able to provide more capital directly into revenue-producing activities.

Improve productivity. Businesses which try to do everything themselves have much higher research, development, marketing, and distribution costs, which result to higher pricing since these expenses must be passed- on to end- buyers. An outsourcing provider’s frame of cost and measure of economy can provide your company a significant competitive edge.

Lessen human capital development cost. Recruiting and the subsequent training of personnel for marginal or temporary projects can be very pricey, and short- term employees don’t always deliver as you expect they would. Offshore outsourcing allows you to concentrate your human resources where you need them most.

Jumpstart new projects. An ideal outsourcing partner has the necessary assets to start a project quickly. Managing that same project within your core operation could take weeks or even months to find the right people and get them ready for the tasks ahead. And, should a project require considerable capital investments (such as additional equipment, infrastructure, etc.), the start- up can even take longer.

Reduce risks. Business endeavors involve some amount of risk. Market trends, business rivals, economies, and technologies all change on a regular basis. Offshore outsourcing providers are generally much better at deciding how to avoid risk in their areas of expertise so you wont have to.

Philippines has a very high literacy rate at 94%. With all educational systems using English as a medium in teaching, Philippines leads the way in Business Process Outsourcing in Asia. Philippines has an abundance of human resource with different educational background. Due to the premium pay provided to call center agents most health care, Information technology and commerce graduates opt to work and make this new trend a career. With more than 250,000 fresh graduates per year investors will always have a fresh supply of articulate and smart workforce.

Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.OutsourcingOutsourcing.Com.

The Business Process Outsourcing industry is considered as one of the fastest business sectors in the world. The strong demand for outsourcing services is predicted to reach as high as $180 billion in 2010, with finance and accounting, customer support, human resource management, and back- end support services getting the most shares. A trend in primary business requirements is also foreseen, market analysts believe that there will be shift from practicality and cost reduction mentality to service quality and consistency. This reinforces the Philippine position as one of the top BPO destinations.

What started as an answer to the tremendous demand for offshore call center services, the Philippine BPO industry has become one of the leading global BPO service providers in the world. At present, an estimated number of 250,000 Filipinos work in BPO companies, not only in Manila but in regional areas like Clark, Angeles City, Cebu City, Davao City, Cagayan de Oro City, Bacolod and Dumaguete City. While call centers still hold the largest share of the country’s offshore outsourcing sector, the current surge in the industry is powered by a more specialized and higher- end outsourcing demand such as software development, web design, content writing, blogs, SEO – Search Engine Optimization, flash animation, data and billing entry, legal and accounting services, and medical, as well as, technical transcription.

Among the major companies that already operate in the Philippines include Dell, AOL, Earthlink, Chevron, Citigroup, Sprint, HP, HSBC, IBM, Intel, JPMorgan Chase, Motorola, Procter & Gamble, and Siemens AG.

A survey conducted by a reputable international investment consultancy firm revealed that the Philippines ranked 1st in the availability of knowledge-based jobs and skilled workers worldwide, and ranked 4th among Asian nations in terms of labor quality. The Philippines ideal location, the availability of considerably cheaper prime real estate locations, and a growing number of reliable ICT infrastructure only. The Philippine government supports Business Process Outsourcing and is very appreciative of the feedback it gets from foreign investors. Many locations are made to be equipped with high speed Internet accessibility, active and clear phone lines and satellite dishes. PLDT, Globe and Bayan telecommunications are among these companies that equip call center phone lines. It’s exciting to new that this trend toward enhancing BPO standards have surged continually in the past 8 years and continues to grow annually.

The future of BPO in the Philippines is aimed toward greater and better standards. Short courses on English proficiency allow Filipinos to speak better English. Call center academies aim to train in neutralization of the language and understanding the American culture. This approach will arm call center applicants when they get to apply in top BPO companies in the Philippines.

Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.OutsourcingOutsourcing.Com.

Today two economic trends are accelerating Business Process Outsourcing or BPO’s rate of growth. The first is globalization. For the first time since the days of sailing ships, trade barriers are coming down. The growing integration of economies and societies around the world makes globalization work for all. Through globalization the poverty line has been alleviated in many developing countries including Philippines, India and China. Information technology and high English proficiency level made BPO centers flourish in these countries. The labor cost is low when foreign investors ourtsource their businesses. The average rate a Filipino worker gets is $1.5 per hour and a $1 per hour for Indian workers. Local and National governments push to promote this service advantage and are gaining positive response from major countries such as United States and United Kingdom.

The Internet, of course, is enabling this trend. Doing business on the Web is easy and becoming easier. A Web site makes your products available to a customer around the corner as well as half way around the globe. Geographic boundaries disappear in a Web browser.

The Internet has made the world increasingly competitive, the second economic trend affecting BPO corporations. Product cycle times that used to take months now can take hours. This frenetic pace is forcing companies to harness all their resources to concentrate on their core competencies. They can’t afford to because today’s competitive world is not as forgiving of mistakes. Outsourcing is becoming the only way to prosper and succeed in a world moving at Web speed.

What complicates business today is that successful companies must have even better core processes to just stay in the game. Outsourcing becomes the only way a company can concentrate its scarce resources of time and money on its core competencies and still get better performance for its non-core functions. Nevertheless, it’s clear that the dynamics of global economic and geopolitical challenges have impacted this market during the past year.

Philippines leads the way in BPO with over 250,000 English speaking workforce employed and is still growing. BPO in the Philippines range from customer service, technical support, sales, travel and hospitality and banking and finance. Filipinos are known for their hospitality and are competent, professional and skilled experts in various fields. With the advent of globalization and the easy internet accessibility, global outsourcing will soon become the best avenue to gain world wide market advantage. Many Filipinos looked at BPO as a serious career and as something that will give them opportunity for growth and better knowledge whether it be by technology, business development or dealing with different types of customers. Constant development in human resource with strict standards to uphold offshore client requirements are seen by how the companies e-reps take care of each call taken.

Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.OutsourcingOutsourcing.Com.

Business process outsourcing BPO is expanding at a rapid pace and emerging as the top growing industry in Philippines. Philippines is recognized as the second largest BPO destination in Asia- Pacific. It is one of the largest Bpo service provider and is recognized by the world’s recognized brands such as Procter & Gamble, AIG, Shell, J&J, JP Morgan, HSBC, Sun life, Chevron/Texaco, Time Warner, Intel, Alitalia, Navitaire, SPI Technologies, Canon Information technologies, IBM, UPS, AOL, and Citibank to name a few.

Marketing Philippines as Bpo boom destination is currently led by demand for offshore call centers. In 2006, the Philippines raked in offshore service generating revenues of $2.1 billion and moved to third place behind India and china and slightly ahead of Malaysia, to secure the number one spot. To achieve and sustain this rapid economic growth, the Philippine government is offering significant fiscal and non-fiscal incentives to attract foreign direct investment in BPO industry encouraging the investment, as part of the 2006 Investment Priorities Plan.

According to a survey conducted by the U.S.A based Meta group, Philippines was ranked the fourth country among Asian countries on the basis of labor quality and is ranked the number one in terms of availability of knowledge-based jobs and workers worldwide. Low cost and high skills are offered by the islands and they share a language and legal system with the U.S. At present the outsourcing sector employs more than 200,0,00 people and that is still way behind India’s 750,000, but Manila is catching up fast.

For outsourcing sector, the government continued to focus on developing human capital through education and training to keep a steady supply of talent. The outsourcing industry by business process association of Philippines is expected to generate $11 billion market and about 900,000 people to be employed in 2010. Filipinos are recognized as one of the world leading source of IT professionals outside of the US. Filipino programmers are well known for their creative design-skills, technical knowledge, and fluency in English and are also very well known to be hardworking and service-oriented.

The Philippines is one of the best outsource location; many choose Philippines for outsourcing support due to following reasons:

English speaking and highly skilled labor force.
Powerful and reliable telecommunications infrastructure.
Low capital cost of qualified personnel.

In recent years, the Philippines outsourcing has become an attractive offshore destination of choice for call center outsourcing, specializing in customer support. Many leading and multinational companies have used Philippines as a global center for customer service because of Filipinos high level of English proficiency and strong customer orientation. But they may not be as a massive as an offshore provider of web and software services as India.

Philippines hold great promise in the customer service industry. Although India does charge lower price than the Philippines for data encoding work, India charges around $4 (U.S.) and $6 in the Philippines, but most of the multinationals are choosing the Philippines because of the high quality of work.

Over any other Asian workforce, Filipino workforce has the most compelling advantages as an investment destination. Among all the countries, it has the highest literacy rate (94.6%) with higher education priority. With the priority to English that is taught in all schools makes the Philippines the worlds largest English-speaking country and there are some 350,000 graduates enriching the professional pool every year. Today, Philippines as a fastest growing region in the heart of Asia and is located within four hours flying time from major capitals of the region. Philippines is a gateway of international shipping and air lanes being suited for European and American businesses and is the entry point to over 500 million people in ASEAN market.

Philippines lifestyle will discover the best of sun, sea, sand and style in the tropical setting teeming with the best of western amenities. It is also the second home to travelers, who enjoy the company of the warmest people in the region, the country’s openness to varied cultures and also a growing desire to have a global outlook.

As the economic and trade integration with ASEAN free trade agreement has strengthened, Philippines had become the most strategic location for firms that want access to the large ASEAN market by providing vast trade opportunities.

Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com