One of the most outsourced tasks today is recruitment — technically HR. In essence, a lot of companies and businesses outsource their HR tasks to an independent contractor who is an expert in recruitment and hiring processes.
Recruitment has gone beyond CV collection and processing in recent time. It takes much more to find and hire the right expert that you need for a business position. And, if you do not have the experience, skill, and up-to-date knowledge of what is on board, you will end up hiring ‘quack’ or going through needless hassles to hire the right personnel.
Technical Hire is Both Expensive and Time-Consuming
Talking about technical hires particularly — it can be a time-consuming and expensive process, depending on the size of the company, the positions to be filled, and the number of people that the company intends to hire. On average, a company should budget about $5000 or slightly less per hire.
This massive cost will tell so much on the purse of any company. In essence, resources that would have been ploughed back in growing and further expanding the company are incurred on recruitment processes that are sometimes inefficient.
So, How Do You Cut Recruitment Costs?
In order to cut the huge recruitment costs profiled above, plus the enormous hours spent in carrying out recruitment processes, it is best for companies and organizations to resort to well-experienced and professional talent acquisition providers.
In essence, you should outsource HR and the entire hiring process of your company or business. This will not only save your company enormous costs but will also save time. It’s also a great way to facilitate efficient and result-oriented hiring.
Here’s a glimpse of what an expert independent HR manger would embark on to ensure you end up with the right hire;
The use of natural language models, as well as deep learning models.
As a result of employing the tool above, the expert is able to efficiently read job descriptions, match the right candidates with the right job positions, adopt a personalized technique to pitch the job opportunity and its perk to the candidates, and ends up selecting the right persons that the organization needs for the business tasks in question.
In fact, research has shown that a good number of the in-house HR managers leverage the independent talent acquisition platforms to find the right talents they introduce to their companies. Yet, they will end up getting all the accolades and earning fat salaries.
So, company CEOs and business owners should be smart to rather outsource their human resources and cut huge cost, save time, and end up with the right recruits that would take their organization to its expected new level.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs to build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
At first, it was offshore outsourcing of computer programming – companies sending software development as well as maintenance abroad, particularly to India. The next trend is sending claims processing, payroll processing and other back-office business tasks abroad, to destinations such as the Philippines. This is what is known as BPO – Business Process Outsourcing.
The question is, what is the volume of BPO tasks that can be sent abroad?
The additional question is; when these jobs are sent abroad, how quickly can they be accomplished? Well, this has been a matter or deliberation. These business process tasks are partially automated. In essence, they are executed with human efforts as well as technology. The costs saved on labor are still considered when these tasks are outsourced compared to doing them in-house on a per-worker basis.
However, some school of thoughts argued that these tasks also often require experience in business practices, specific industries, including local cultures. They cited an example with Dell and their customer service travails — the company sent a huge part of its call-center work abroad, India specifically, but later returned a huge part of the customer service task to be handled domestically.
According to a recent report made to NASSCOM – India’s software & services trade association, the offshore business process outsourcing shows the possibility of growing in an explosive manner in the coming years. The Everest Research Institute did research in which they discovered that the addressable market for Indian business process outsourcers is going to hit $220 billion and more in the next few years. This research institute is an outsourcing advisory firm.
Presently, the report has shown that the sum of offshore business process outsourcing (BPO) market is approximately $28 billion — and the portion of this amount sourced by India is estimated at $10.2 billion.
According to the further report by Everest’s co-researcher – Rod Bourgeois, the Indian business process outsourcing market currently is less than 5% of the likely market opportunity. So, the next wave or level when it comes to offshoring is that Indians are going beyond IT (Information Technology) to also take up business process tasks.
This bullish factor is largely dependent on the non-stop cost-savings from engaging the services of India’s skilled technical workers, compared to using workers in the United States.
For instance, a developer in India receives about $10 per hour, while a counterpart in Chicago is paid about $50 per hour. The reports also noted that the cost-benefit will linger if an American developer’s wages are increasing at 3% per annum, and an Indian counterpart’s wages grow at 15% in a year.
Daven Michaels is a New York Times Best Selling Author and CEO of the premier,re global outsourcing company 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs to build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
Have you heard about the latest trend in outsourcing? It is called disruptive outsourcing. This form of outsourcing is fast replacing conventional outsourcing, and it is massively taking a leap forward.
According to a 2018 Global Outsourcing Survey carried out by Deloitte, “Over 500 executives from pioneering organizations point that disruptive outsourcing solutions are primarily transforming traditional outsourcing — led by automation and cloud technology.”
Disruptive Outsourcing: This novel outsourcing-pioneered transformation has the capacity to address not just business challenges, but also information technology (IT) outsourcing. This new phenomenon in outsourcing solution is a total package – it integrates emerging technologies to engineer innovation, achieve enhanced user experience, speed up market entry time, and drive improved performance.
Indeed, disruptive outsourcing promises to be a superb tool for a greater positive change in the sourcing world. Generally, cost-cutting is expected; however, a good number of companies look forward to investing a part of the savings, making budgets within a specific function higher, in order to further move the business forward, especially when such step has the capacity to eliminate costs in other areas of the enterprise.
The Survey
Majority of those who participated in the survey agreed it’s time to adopt a new outsourcing strategy. Right now, their minds are set on how to bring in new solutions, lookout for new partners with the capacity to take them higher, design an incentive regime that can result in continuous innovation, as well as the best way to both implement and manage disruptive outsourcing.
The Resulting Trends
From the outcome of the survey, three major trends emerged as follows;
Outsourcing has increased its pace in influencing competitive advantage. No doubts, cost savings or cost optimization has not stopped being one of the main reasons for outsourcing, but it is no longer topping the list of these reasons — in fact, it is not even in the top 3 list.
The reason is that disruptive outsourcing has the capacity to result in competitive advantage when carried out strategically, by re-engineering how organizations operate and making them increasingly agile, effective, as well as efficient.
Respondents of the survey can clearly see the advantages. More than 80 percent of the respondents have done one of the following —- conducted pilots, initiated discussions, or has adopted one or two forms of disruptive solutions.
Companies are laying hold of disruptive outsourcing technologies. Typical examples of such technologies include RPA — Robotic Process Automation and Cloud. More than 90 percent of the respondents are either thinking of using cloud solutions, or they are using cloud solutions already.
In a similar manner, more than 70 percent are already using RPA solutions or considering it. And, they believe that these technological solutions have the capacity to both implement and optimize disruptive outsourcing.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs to build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
Call center outsourcing is quite a common trend among companies and organizations. This is because they have discovered that it is more efficient, effective, time-saving and cost-saving to outsource their help desk rather than host it in-house. However, there are some essential rules that apply when outsourcing customer care. Keep reading to learn more.
Rule #1: Ask “ Why Outsource”?
A lot of organizations are adopting outsourcing as a standard procedure — in essence, they are trailing the path of industry trends. However, it is needful to ask “why to outsource” when considering outsourcing. We all know that outsourcing help desk has been supportive from the onset when it comes to meeting the needs of customers.
In fact, as far back as 1878, customer service outsourcing has been adopted — as seen in the case of Boston Telephone Dispatch Company that employed a female telephone operator for the following reasons;
Reduced costs as well as increased customer satisfaction. The customer reps have the ability to deal with customers in a patient manner and also applying courtesy in attending to customers. And, hiring them on a contract basis comes with some costs benefits.
Rule #2: Be Aware of Your Customer Expectations
Another rule for the outsourcing call center is to know your customers’ expectations. Customers usually have high expectations for a company or brand. The reason customers want to connect with your company is that they want to buy a product, maintain a product, resolve technical issues or make inquiries.
In return, they expect that you should meet their needs satisfactorily. So, with these expectations in mind, you should ensure that the call center you are outsourcing your customer service to would be able to meet and even surpass those expectations.
Bear in mind that these customers could have been patronizing your competitors, but they chose you because they believe you can meet their needs satisfactorily. Therefore, you should not disappoint them.
Rule #3: Put Security Guidelines in Place
There is a need for security measures in place when hiring a help desk service provider. You should ensure that such guidelines reflect your company’s security goals, and then use the parameter to assess the prospective call center company.
Don’t forget that it is your obligation to protect the integrity as well as the confidentiality of your customers. And, you should make sure your outsourcing service provider will adopt the same commitment. So, you should provide the necessary security guidelines to the call center company.
Rule #4: Consider a Contractual Relationship
Seeking a legal contractual outsourcing relationship is a smart move. It will make both parties liable to the terms and rules of the contracts. This will also provide a form of safe harbor in working with an outsourcing provider.
So, when considering call center outsourcing, you should keep the rules above in mind.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs to build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
The way we conduct business has completely changed — you have the internet to thank or blame for it. Even for talent hunt, the internet has also greatly influenced how companies and businesses hire employees.
CNBC reported a study in which 70 percent of business professionals across the globe confirmed that working remotely has become an integral part of their work pattern. And, 50 percent of these professionals said they telecommute three or four times a week.
The ability to hire someone from any part of the world reflects one of the big pictures of internet globalization possibilities. In essence, businesses are no longer limited to hiring workers who reside in their immediate geographic location. By adopting oversea outsourcing, even a start-up business can boost ROI (Returns on Investment).
Take a look at cogent reasons you should consider taking your talent hunt oversea;
1: Gain Access to Large Pool of More Productive Workers
It may shock you to know that the workforce in the U.S is not the number one in the world when it comes to productivity, they are just among the top. If you doubt it, check out an analysis that Time magazine provided in 2015 — in the analysis, four countries topped the United States when it comes to the most productive workers. These countries were Luxembourg, Ireland, Norway, and Belgium.
The analysis showed that Luxemburg workers produced approximately $93 GDP per hour, while the United State workers produced approximately $68 GDP per hour. This rings one bell — businesses and corporations can find talented and skillful workers in virtually every country. So, by extending your talent hunt abroad, you would get more work done within the same time duration or even less.
2: You will Experience Greater Beneficial Wage Expectations
Cost of living and prices for consumer goods vary significantly from country to country, so also wage expectations. The typical scenario is that U.S. workers often earn much higher wages than their counterparts in most parts of the world.
For instance, a compilation of software developers’ salaries revealed that an average developer in the United States earns more than $107,000 as salary. On the other hand, developers in Australia and Canada are paid an average of $48,000 as salary.
This is not suggesting that you pay peanut to overseas workers. But, when you offer more competitive remuneration compared to domestic businesses, you will end up earning loyalty for your business, enabling you to easily retain the best oversea talents. You will still achieve cost benefits at the same time.
So, you should not delay in extending your talent search overseas, so that you can boost your returns on investments.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs to build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
It’s good to keep part of your marketing in-house. in essence, it is good to have an in-house marketing team. In fact, for a good number of companies, it is best to maintain an in-house marketing team. Then, for special marketing projects, you can adopt outsourcing.
Not all Mid-size Businesses Can Maintain the Cost of In-house Marketing
But, it is important to say that not all midsize companies and businesses can foot the expenses that come with a full-time marketing team. You are not alone if you are feeling like you are spending so much on your in-house marketing team’s salary and allowances.
Most or even all the Business Schools agree that a single marketer’s salary per annum ranges from $61,000 to over $120, 000 — an amount that can contribute meaningfully in growing and expanding a business.
This is Where Outsourcing Comes In
Consequently, smaller businesses and a number of mid-size companies prefer to outsource marketing. They may source for outsourced CMOs or partner with marketing agencies. This alternative to a full-time marketing team provides great insight on how to best market your business offers without spending so much as you would do when the in-house marketing team is the case.
While some businesses are better off outsourcing their entire marketing, some other companies (due to their nature of services) shouldn’t go that route and as a result, are better off using outsourcing to complement a partially-filled marketing team. In this case, your business should use outsourcing to fill the following essential gaps;
Copy-Writing: This is especially true about the long-form sales copy. While traditional marketers are good at crafting short-form messaging and witty slogans, you need something more when it comes to online marketing. In essence, one of the best ways to get consumers to learn about your brand is to create long-form contents.
People are still attracted to long-form content, but a very useful and valuable one. Many conclude that people in the present dispensation show signs of shorter attention spans.
Well, this may not be the whole truth; it could be that that they find many long-contents to be garbage. But, when they sift through and discover great long copies, they stick and absorb them. Long-form copies are highly beneficial – they boost online visibility, increase social engagement, accomplish enhanced link-building and much more.
Technical Know-How: There are tons of systems needed for the integration of distribution channels as well as marketing mediums. Therefore, having merely a cursory understanding of the applicable technologies is not enough when it comes to managing a marketing program successfully.
In essence, you should consider using outsourcing to fill in the technical knowledge gap in your business. This will yield both efficiency and cost-effectiveness on the long.
Go ahead and implement the strategies in this post.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs to build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
Indeed, local consumers are a great source of patronage, hence profitability for small businesses. Therefore, looking into local marketing sources is one of the great ways that a small business can maximize marketing potentials. Also, it’s important to build relationships in the local community where your business resides.
Tip #1: Ensure You Complete Setting up Your Business
Prior to launching your local business marketing campaign, it is important you finish setting up your business first. You should research avenue. Then, plan six months advance while getting your business license or settling a lease. But, before you get your business out there, you should have opened your business a month earlier. And, if your business is already set up, you should also think of a way to re-package or rebrand it.
Tip #2: You Need a Robust Website
Because you’re trying to market your business locally does not mean your target audience won’t look for you online. Nowadays, most prospects go online to look for businesses by using Google to search. So, make sure you set up a robust website that details your services and products, as well as directions to your brick-and-mortar store and your contact information. Consider outsourcing your website design to an expert.
Tip #3: Create a Native App
A native app is also a great idea for a local business campaign. Your target audience will achieve a more interactive and satisfactory experience with a mobile app. In return, you will grow your customer base and boost customer loyalty and retention.
Here are some things you can accomplish with a good app;
• A Loyalty Card – These days, conventional loyalty cards are becoming obsolete. What you can do instead is to add your loyalty cards to a mobile app — this is also a great part of boosting income and profits — it will at the same time motivate customers to do a repeat purchase.
• In-shop Navigation – With beacons, you can track a client’s in-store “journey”. Subsequently, you are able to send notifications that feature specific products info that the client or customer can access easily. It’s a great way to engage with your customers in a convincing but non-invasive manner as a local business.
Tip #4: Engage Coupon
One of the powerful promotional tools you can use for your local business campaign is a coupon. Make sure you feature coupons in your acquisition as well as a client retention strategy. Once again, in this case, you can use a mobile app to deliver a special offer, as a result, your clients won’t miss a deal.
Finally, you should adopt outsourcing to make your online local marketing campaign easier, affordable and more result-oriented.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs to build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
Things have improved really fast and you need to move at that pace. Customers now use different innovative techniques to look for businesses and products, so you have to make sure they find your business no matter the technique they adopt. For instance, customers engage in Google maps on a daily basis to find businesses. And, millions of smart small businesses across the globe have listed their businesses on Google map.
Wondering how to feature your small business on Google map? Here are some great tips you can adopt;
First, You Need a Google Account
It’s not necessary you must have a Gmail account. You can also use your Yahoo or other email addresses to log in to Google. When it comes to making your GMB (Google My Business) work, you, you must link your Google account to your preferred location — that is the location you intend to add or manage. Create a Google account (if you do not have one). Subsequently, your Google account will be linked to the GMB dashboard that you will create.
When you are done creating a Google account, go to Google My Business by typing the URL – www.google.com/business — Click on “Start Now”. When you get your business on Google, it’s a great way to provide your customers with correct info associated with your business location, as well as your business hours, business phone number, photos of your products, and the products/services you offer. You can also take advantage of this service to get reviews and ratings from your customers.
Next, Input Your Business Name
The next step in getting your business onto Google map is to input your business name, as well as your business address, and you will discover that your business has been listed on Google Maps. So, check again to be sure the phone number and address match your business.
And, if you did not see your business on the search results when you searched, “Add your business” by clicking on the blue hyperlink. You will be the one to add your business details if your business is listed on Google. Select the right category for your business, which is very important for Google ranking. While your business may fit into more than one category, you are better off choosing only one – the most appropriate category for your business.
Fill in your location details accurately — your business phone number, address, and category. And, if you offer delivery services, ensure you select the option that says “I deliver goods and services to my customers at their location”. Next, input the areas you service — in essence, enter the zip codes or the zip codes of the region or city names that you serve.
Finally, you can outsource your online promotional campaigns.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs to build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
“When you don’t know what to do with a task, consider outsourcing it”. Those are the words of many business owners who were the respondents in a survey to find out what business owners think about outsourcing. Those words are true to an extent, especially when you outsource the task in question to an expert who specializes in such task.
It only rings one bell loud and clear — outsourcing is a handy remedy for challenging tasks (and just any task), as well as a business solution that yields maximum returns when applied correctly.
Outsourcing for Greater Capacity
While some business tasks are routine in nature, others just need to be executed once in a while. A typical example is your website’s design (or redesign) and your business logo. So, for such tasks, you need to outsource for greater capacity. You’re probably still wondering what this outsourcing for greater capacity is all about.
It simply means you don’t have to go hiring full-time staff to perform such tasks that are just temporal — it’s a sheer waste of resources when you hire website designers or graphic designers on a full-time basis. What would they be doing when you are done with the logo or website or do you intend redesigning your website or recreating your logo every now and then?
The answer is obviously no.
So, the best and smartest move is to contract experts for the projects on a freelance basis. Then, when the task is accomplished and has been tested to be up and running, you can pay them off and cancel the project. You can always renew the contract or hire some other independent contractors if need be.
So, to ensure that you outsource for greater capacity, four things are basically involved;
The tasks should not be a routine type but a temporal one. Typical examples include marketing campaign, logo design, and website design.
Don’t employ full-time workers for the tasks mentioned above. This will help you save huge cost on full-time salary payment
Make sure you are hiring the best hand for the task — someone who is both experienced and qualified for the task
You should try to offer a perk to the independent contractor to increase the chances of a better outcome. For instance, you can promise that if the job turns out great, you will hire again in due time.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs to build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
Finally, the U.S economy is bouncing back. However, something seems to be unsettling — the obvious transfer of tech jobs such as technical support and computer programming to lower-costs destinations – spearheaded by India. This trend is popularly known as offshore outsourcing.
The debate on offshoring seems to heighten…
There seems to increase in the recent public expressions and debate regarding this job migration trend. A number of signs in terms of political reaction were seen earlier. For instance, in the previous month, the State of Indiana backed out of a contract with Indian technology company – the contract was worth $15 million. The Indian technology company was supposed to provide technological services to the State of Indiana.
That’s not all; another development shows there’s a proposed bill in New Jersey, intended to put a check on how companies working for the state adopt offshore workers.
According to the report that Forrester Research published this month, “the movement abroad is not with full force.” The research and technology consulting firm lamented on the increasing tide of offshore hype in their report. Notwithstanding, the firm itself was key in building the debates and expressions regarding offshore outsourcing.
Their key role which was evident in a report that Forrester Research published in November 2002 also contributed to arousing fears. The report in question predicted there would be a movement of approximately 3 million services jobs from the U.S. to offshore destinations by 2015. The report also added that the first ‘overseas exodus of jobs’ would be spearheaded by the information technology industry.
So, what indeed is happening?
Is the movement of technology jobs to offshore destinations a normal evolution of the economy, or is it a cataclysmic jolt? Here’s the summarized response — this trend is real, has come to stay and it’s proving to be the next step in American economy globalization. Or why do you think that despite the hot debates and agitations over the years to stop the trend, offshore outsourcing is still matching on?
No doubts, the trend comes with a challenge to different stakeholders – government, industry, and citizens. However, the transfer of some tech jobs to offshore destinations is appropriate for a long-worn historical economic change model, as well as the ongoing adjustment in the U.S.
According to Intel’s Chief Executive, “to stay at the competitive edge and keep up/enhance American living standards, it is necessary to gear up the technology food chain.” While this may sound like cheap advice by a fellow who is peaked up there, it is important to note that Intel is an ideal instance of a company that was able to navigate a major international competition threat successfully.
So, what lesson can be gleaned from all of these? Let nature take its natural course. There’s no need for fighting what has come to stay.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs to build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
