Have you wondered why on earth you need to use outsourced employees? Or you are simply wondering when it is the right time to outsource? Well, the best time you should consider using outsourced employees is when you or your in-house employees really need to take out some quality time to clearly focus on very important business processes, other not-so-important but critical business functions can be successfully taken care of by the (reputable) outsourced company. So, a really good time to seriously think about outsourcing work is when you need to do the following:

·Gain access to world class professional services

·If you are seriously looking for an affordable way to successfully complete office tasks or business processes, in a really quick and effective way.

·If you clearly don’t have the funds to invest in additional or state of the art equipments, software, technology and so on.

·If you feel it is a lot more affordable to have someone else do the work instead of doing it in-house.

·If the job or functions can be done cheaper in-house, but doing this completely drains resources which is very useful somewhere else.

·If the work process is one that you or your staff – as a matter of fact – don’t derive pleasure doing. Many outsourced employees effectively carryout those tasks that many business people do not find pleasurable to do.

·If the expertise required for a specific job is so specialized that it is not at all practical to let a regular employee do it.

·If one of your staff took a vacation or has to leave the office often or if you need to take a vacation or have to be constantly out of the office.

·If you require short-term assistance with projects

·If you just need brief assistance until you get to hire new staff.

“I would love to outsource to my call center service, but I am worried about what people would stay, I just watched the trailer of NBC television series ‘Outsourced’ and some people where really not so thrilled because they think that outsourcing is bad for the American economy”

Whether you choose to believe it or not, everybody in America outsources work! And who told you that outsourcing is bad for the economy? You obviously have not read my article titled “Is Outsourcing Good for America? Oh Hell Yeah!”

Daven Michaels

Most business owners are well aware of the fact that telemarketing is indeed one of the most affordable and professional ways of getting more business.

If you go on to outsource your telemarketing services, you will definitely notice that it is a successful way of connecting with lots and lots of prospective customers and client than you can meet one on one. Competent outsourced telemarketers offer successful lead generation and help boost the sales of goods and or services at a much more affordable price.

Here are top 2 ways an outsourced telemarketers can do for your business:

i.Help keep Costs Down

It sure makes a lot of sense to save good money on running your business and thankfully you can do this by simply do outsourcing your telemarketing. Instead of paying for an office space to accommodate in-house telemarketers, outsourced telemarketers work from a call center – this way, you will not have to worry about renting an office space. You do not have to worry about spending money purchasing or replacing furniture for the office. You will save loads of cash on buying office stationery, equipment and so on.

ii.Expand Your Business

One of the smart things to do is to outsource your telemarketing to a firm that employs the services of well trained telemarketers who understand not just the American culture but other cultures as well. For example, the NBC television series show, “Outsourced” where the outsourced customer service operators learn and understand the American culture. Another way to reach different people from all across the globe is to hire an outsourcing firm that hires the services of telemarketers from different parts of the world. If you have plans for expanding your business the way it was done a couple of years back, it is going to cost you an arm or leg. Well, the way it was done a couple of years ago involved opening branches of your business in various parts of the world which will involve the following:

·Renting office spaces

·Training staff

·Salaries

·Benefits

·Insurance etc.

Outsourced telemarketers usually get paid for the number of hours they work.And many of them know how to effectively sell your products to customers from all over the world and many reputable outsourcing firms also come up with effective ways to market your products and or services to customers in not just the English language but also in their native dialect as well.

Daven Michaels

These days, the word outsourcing is viewed in a whole new light, maybe it’s because of the new NBC TV show “outsourced”. Well, you do not have to own a company that manufactures novelty goods in order to enjoy the benefits of outsourcing.

If you run a small or large business and you need to get certain tasks done, outsourced virtual assistants (also fondly referred to as VA’s) will be of great help to you.

Here are just some of the benefits that outsourced VA’s can offer you:

·They only charge you ONLY for the amount of time that they have spent working for you.

·Virtual assistants will use their own equipments and stuff – you do not have to shell out money to buy a new headset, monitor, software etc.

·You do not have to deal with paying sick workers (who may or may not be actually sick), employee compensation, retirement funds, and employment insurance.

·You can kiss agency fees goodbye. Temping agencies usually charge a fee in order to work with them.

·You can take advantage of the time zone differences. While you are sleeping your virtual assistant is working you.

·Thankfully, you also do not have to worry about footing the training cost for specialized skill, why? Because outsourced virtual assistants are already well trained.

Here are just some of the tasks that outsourced virtual assistants can carry out effectively:

i.They can add press pages to your company’s web site – if your company’s site doesn’t have a press page, then add a press page now! Outsourced VA’s can even create a press page and go on to add links to the articles that feature your business on a day to day or weekly basis – it’s your call.

ii.You can also delegate the responsibility of the distribution of your company’s articles and press releases to variety of directories to your virtual assistant. You of course know that it is important to write articles and press releases on a regular basis, but writing these articles and press releases will not mean squat if they are not read by the right audience. Outsourced virtual assistants will help you distribute them to various directories online.

iii.Virtual assistants can help translate your website to another language. For instance, if you are doing business with Spanish speaking people, a virtual assistant who is very fluent in Spanish can translate your website into Spanish.

Daven Michaels

It is definitely no secret that many businesses are outsourcing their customer services abroad – no wonder there is an NBC television series titled “outsourced”.

Many companies are beginning to invest in offshore call centers so as to take advantage of untapped labor. The great news is that you can successfully outsource your company’s customer service department as long as you know exactly what you are doing – simply follow the tested and trusted steps.

You need to understand that outsourced customer service employees will help reduce the expenses that you would otherwise incur if you ran an in-house call center. If you are a manufacturer of popular products, you will definitely not be surprised at the increase in traffic during the holiday season – so, you will be needing help.

Are you worried about accents? (Of course you should be, especially if you are outsourcing to a country where the native language is not English) But truthfully, you should not worry about this; outsourced customer service operators usually speak well.

Top experts will always advice you to hire a reputable outsourcing company, because you know for a fact you will be getting professional service. If you watched the trailer for the NBC television show “outsourced”, you will notice how well a young Indian “faked” an American accent perfectly!

The Philippines is the number one call center destination for those who want to outsource their customer care services to employees who understand the American culture very well. A reputable outsourcing firm will provide best quality compelling scripts. Many outsourced call center operators are very well trained and will be able to convince or appease even the most difficult customer(s) – an in-house customer care operator who lacks the necessary skill may not be able to stand irritating or angry customers (we all know what this means, don’t we?)

When you outsource your customer care to a reputable and competent offshore outsourcing company, you do not have to deal with the hassles of training new staff – this will leave you with the time to concentrate on your core business.

You also do not have to shell out money to purchase EXPENSIVE communication equipment.

Another great thing about outsourced customer service operators is that you do not have to put up with annoying excuses made up by many employees in order to miss work such as:

·The traffic is murder! – Translation: I woke up late

·I am so sick, I think I am gonna die – Translation: I went out drinking and just need to sleep in.

Daven Michaels

Of course it is a great idea to outsource your call center service! Before we go to the reasons why some people think that outsourced call centers are a bad idea, let’s first take a look at the benefits of outsourcing your call center service:

·You do not have to shell out money every couple of months in order to invest in the latest telecommunication systems. In case you do not know this, these equipments do not come cheap and I am sure you have other plans that need financing. The outsourced call center service worries about getting state of the art facilities and providing top quality service – your job is to expect results.

·Worrying about employees shirking their responsibilities will be history and you will also not worry about firing an employee for incompetence yourself (most business owners absolutely HATE doing this). Outsourcing companies only hire people who are ready and willing to work and if they have to fire an employee, you will not be the one to give him or her the axe (Yay!)

·Why should you pay for an extra office space for your call center services when you do not have to worry about this and still get top quality service?

·Do you honestly want worry about paying someone who has the habit of calling in sick just because he/she felt like sleeping in after having one too many drinks?! With outsourcing call center services, you will never have to worry about paying employment insurance, staff compensation, and retirement benefits. Outsourced cal center employees are generally dedicated to doing their jobs.

Some people think that outsourcing call center service is a bad idea because:

Accents! Accents!! Did I mention Accents?!

Oh please! Many of us have had the experience of speaking to a person over the phone in a call center in the Philippines or India and most times, we are not able to tell the difference! I’m sure you must have viewed the trailer of the upcoming NBC TV show “Outsourced” where one of the employees at a top Indian based call center service mimicked an American accent PERFECTLY! He even said the word “corndog” the way an American would say it.

Geez, there are so many talented outsourced call center employees that will do a great job answering question from customers, taking orders and so on.So stop hating!Wake up and smell outsourced call center services.

Daven Michaels

Okay, the main reason you started your business in the first place is to make good proceeds, and there are some times when you have to shell out good money in order to generate good leads but to no avail. These days, many people are poster, flier and even billboard blind. Because a whole lot of people are very busy making ends meet, they really never have the time to watch TV ads, and when they do find time to watch television, they usually get up and go to the kitchen to fix a snack or get something whenever an ad comes on. Outsourced telemarketers have very effective ways to get prospective customers or clients to know about and buy your goods and or services.

You need to understand that there is no way a television ads, leaflets, billboards and posters are going to respond to questions from potential clients or customers – especially if you sell novelty products just like the ones on NBC’s new television show “Outsourced”– customers will DEFINITELY have loads of questions. As a great option to running an in-house telemarketing department, why not take advantage of outsourcing? If you take advantage of outsourcing your telemarketing when your business is still quite new and still growing, you will be glad you did. Like the characters on the show “outsourced”, there are many young, smart and intelligent outsourced telemarketers in reputable outsourcing centers in the Philippines.

Here are some of the great advantages of outsourcing your telemarketing:

·Outsourced telemarketers are known for their abilities to help boost sales. Many reputable telemarketing outsourcing companies ONLY provide well experienced sale persons who are very aware that their own success basically depends on their utmost dedication and expertise in getting the job “well done” for clients.

·If you are only interested in getting results from your sales department, then the best thing you can do is to outsource your telemarketing. Reputable outsourcing firms only hire and choose a telemarketing team that will be perfect for your project. Do you honestly want to go through the hassles of recruiting and training a telemarketing team yourself? Didn’t think so.

·You also no longer have to put up with silly excuses that some employees take their sweet time to come up with and you also do not have to worry about being slammed with a law suit by some bitter employee who is just looking for a way to get back at you for giving him or her the axe – even though they deserved it.

Daven Michaels