Offshore outsourcing Philippines provide wide range of services to their international clients. Any business function you can think of can be performed by an offshore employee. Best of all, the quality of service rendered is high, while the service fee is very affordable; these are the major factors that make offshoring very appealing.

What Functions Do Offshore Companies Perform?

As mentioned earlier, any business function you can imagine can be carried out by an offshore company. Topmost among those functions include the following;

Accounting Functions
There are offshore experts who are specialized in rendering accounting services to companies and businesses. Sometimes, accounting tasks can get so overwhelming, especially when a business is in its expansion peak or during auditing/tax preparation periods. Getting external help by taking advantage of offshore recruitment can help an organization to speed up its accounting/financial processes, and to cut cost as well. Also, access to the world-class financial experts is one of the top benefits of recruiting an offshore financial analyst or accountant.

SEO Services
Offshore outsourcing Philippines also provide high quality SEO services. How do you get your product or service in front of people who may possibly be looking for your offerings online? A lot of search optimization techniques are required to stay visible to potential and existing customers online. This is completely the task of an expert. An offshore webmaster will provide quality SEO campaign for your online business at affordable rate.

E-book Marketing
E-book and other e-materials such as articles, newsletters and blog posts are among the top online business promotion techniques. In spite of the size of your business or what your products/services are, you will need to draw customers with e-books and other e-materials. An offshore expert in this niche will help you package an irresistible electronic book in the line of your business and also help you generate income with the book as well.

Information Technology Services
Desk top support, technical support, database management, call center services, web programming and software design are few of the numerous aspects of IT that offshore employees can undertake. Offshore outsourcing Philippines and other top offshore destinations appear to be on the lead when it comes to IT outsourcing. This is also true about other business functions.

Clerical Tasks
Your typing and transcription needs can be met by offshore clerical service providers. It would cost only a token to engage the best offshore clerical assistants, compared to hiring employees in-house.

Every aspect of your business functions can be professionally handled by offshore workers. You should focus on an offshore provider who is an expert in the required area. As you strive to achieve the best possible cost advantage, keep your eye on the quality of service as well.

Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com

Offshore outsourcing services have benefited companies for several years back, up till this moment. Organizations are increasingly using offshore outsourcing as a strategy to hedge certain business upheavals. In this article, we will look at the strategic benefits of offshoring;

• Flexibility; especially in the area of staffing or hiring. Sometimes, it may not be necessary to permanently hire and continuously pay workers for a business function that does not have continuous activity flow. In such cases, it is more cost-beneficial to hire employees on short term basis, especially during the peak periods of such business function, and disband the offshore team when activity-flow stops. Offshore outsourcing services provide the perfect solution for this scenario.

So, look inward and see if some departments in your organization are not necessary or could be merged with a similar one. If the necessity of a department is on a periodic basis, consider using offshore services when the need arises. This way, you will save significant staffing cost, and make recruitment more flexible for your company.

• Revenue; the idea of outsourcing (which involves spinning out a business function to a vendor) provides additional revenue for the organization. The revenue is derived from the surplus of not hiring in-country employees or handling the task in-house. Consequently, the surplus fund is ploughed back into the business for growth and expansion.

• Speedy Migration to Latest Technology; the top offshore destinations such as Philippines and India are globally renowned for expertise and incorporation of the latest technology in servicing the business functions of their international clients. Consequently, a company leveraging offshore outsourcing services is privileged to migrate to the newest technology faster than its competitors.

• Liabilities Transfer; by outsourcing certain business functions to an offshore company, the liabilities that come with such business functions are also transferred to the outsourcing service provider.

• Strategic Resource Re-deployment; this is bottom-line strategic benefit when outsourcing is implemented successfully. Both human and material resources are re-deployed to core activities of the organization that require more attention.

• Scalability; an organization leveraging offshore outsourcing will normally get set to handle a permanent or temporal raise or decrease in production.

• Improved Capacity for Innovation; organizations increasingly take advantage of external expertise to make up for its in-house limited capacity. This is one of the most desirable strategic benefits of offshoring.

Obviously, offshore outsourcing services come with loads of benefits. However, profound vendor selection process is essential. A company should not be overtly driven by cost when trying to pick a vendor for its business function. The proficiency and expertise of the potential vendor should also be highly considered. This is the best way to make most of offshoring.

Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com

Fostering business growth is the ultimate reason for engaging Philippines outsource companies. Companies in decades past and presently are increasingly using offshore outsourcing in particular to expand their business territories and to gain global fame. The benefits of outsourcing are the reasons behind the growth of an organization using outsourcing strategy.

Here, we will look at the major benefits of outsourcing that foster business growth.

Cost Saving Benefit; cost saving benefit is the number one in the list of outsourcing advantages. It is the major driving force behind the increasing use of this business strategy. Cost saving fosters business growth significantly. By paying only 20% to hire offshore workers, against the 80% that would have been used to employ workers in-country, a company saves a massive portion (about 60%) on labor cost. Subsequently, the fund is ploughed back into business expansion, ultimately resulting in significant business growth.

Reduced Time to Market; due to speed delivery that comes with outsourcing, a company that increasingly uses outsourcing is able to enter the market faster than its competitors. Of course, the first to enter the market will definitely claim a larger share of the market. On the long run, reduced time to market helps to foster business growth and expansion.

Enhanced Capacity for Innovation; as a company takes advantage of new and latest technology using Philippines outsource services, enhanced innovation is achieved. Subsequently, products and services are enhanced and the company is able to compete favorably with similar businesses. The end product would be business growth and expansion. A business that increasingly uses outsourcing to employ newest technology in its business functions will ultimately become an authority in the industry.

Access to World-class Talents; one of the best ways to access renowned experts in different fields of business is through outsourcing. Ordinarily, most companies are not able to afford such world-class talents. In time past, only the ‘big name’ corporations could budget for such high level expertise. But today, even the small and medium-scale businesses can employ world-class talents through outsourcing. Ultimately, the quality services rendered will help in fostering business growth.

Risk sharing; one of the best ways to manage potential business risk is to outsource. Directly or indirectly, the outsourcing service provider takes a share of potential risks associated with the outsourced business functions. Subsequently, any loss is shared between the outsourced company and the vendor. In fact, sometimes, the vendor takes full responsibility of unforeseen losses that may come up from the outsourced business function. Ultimately, relief from the weight of potential loss helps to move a business forward.

Indeed, outsourcing is a catalyst for change to any organization that uses it increasingly. Luckily, world-class offshore services such as Philippines outsource services are getting cheaper and more flexible.

Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com

The research carried out by a Dun & Bradstreet revealed that the worldwide figure for outsourcing expenditure in year 2000 was $1 trillion. The report also shows that United States’ contribution to this figure was $318 million. Obviously, outsourcing strategy is used massively by companies to cut operational costs, while keeping up high quality in a dispensation of rapid technological change.

In addition to massive cost saving, companies also use outsourcing as a strategy to focus on what they do best by redirecting management’s attention from business functions to core activities that enhance corporate image. Obviously, outsourcing is a partnership venture whereby the partnering vendor handles the client’s specific business functions faster, better and at a significant reduced operating cost. However, successful outsourcing strategy requires measuring the returns properly.

Measuring Outsourcing Returns – The Techniques

Companies can only improve the benefits accruing from outsourcing by setting up and supervising performance metrics continuously. Typically, three major areas or factors require monitoring and measurement in the course of an outsourcing contract. These factors are;

1. Lower or Reduced Cost; typically, an organization should look forward to achieving cost savings beginning from the initial 3 months of the contract. If offshore outsourcing is involved, the outsourced company should keep an eye on the rates, while factoring in productivity as well. In essence, if the offshore company is paid half of the current cost in the outsourced company, it would be less beneficial if the work of an individual is done by three persons. Therefore, it is necessary to measure costs adjusted for productivity.

2. Responsiveness; the outsourced company should ensure that a vendor has pre-existing and proven technique for relating with client’s management team steadily and regularly. The outsourcing firm should also have a process for responding to requests speedily. If the response time is not rapid, reduced costs may not be achieved. For instance, there should be quick response to critical issues such as malfunctioning database.

3. Rapid or Swift Cycle Times; also, outsourcing strategy should provide significant time reduction when it comes to implementing new project innovations or ideas. Thus, if swift cycle time is combined with reduced costs advantage, a company will fully enjoy the actual synergy resulting from outsourcing contract. Subsequently, the viability of a new project is enhanced as a result of increased cost-to-benefit-ratio.

From the foregoing, proper performance measurement using the metrics above is the best way to make most of outsourcing. The contract will be mutually benefiting when both parties play their role properly. This goes without saying that proper selection process is also necessary in choosing the right outsourcing partner for your business functions. If you desire to hire the most qualified outsourcing company, get help here.

Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com

Outsourcing of IT is a great way to manage the information technology platform of an organization. Most times, it could be cost-intensive to manage a company’s IT department, especially when the fund is not even there for the task. Therefore, getting cost savings plus access to the best talents are just a few of the numerous benefits associated with IT outsourcing.

Is It Time to Outsource IT Tasks?

This is one of the frequently asked questions, not just for IT functions outsourcing, but other business functions as well. Some businesses seem to be oblivious of the telltale signs pointing to outsourcing.

Here are some indicators to review;

• Continuous cost increase without commensurate result; if you notice a particular business function is taking more from the company than it is giving, this could be a signal pointing to outsourcing. IT is an important platform for proper functioning of any organization. It could really be cost-intensive to operate IT department. It is even more frustrating when there is little or nothing to show for the cost incurred. For instance, if your company is spending much on its database management in-house, yet experiencing frequent database shutdown, it may be necessary to outsource your database management to an external expert. This decision will generate both cost-saving benefit and access to better expertise.

• From the onset; sometimes, outsourcing of IT may be necessary from the onset. If your cost analysis of setting up an in-house IT department would be much higher than hiring external IT management team, go for the most cost-efficient option. Some companies choose to outsource their IT functions from the onset in order to achieve benefits such as cost saving, access to world-class information technology experts, improved risk management, enhanced quality service and more.

• If it is needful to complement the in-house IT staff; if your existing IT employees are not able to cope with the bulk of IT tasks, especially due to business expansion, you should consider hiring an offshore IT firm to complement the in-house effort. This is cost effective, it also enhances employment flexibility. When a company has a need for external IT support, the top IT offshore locations are usually recommended. They include Philippines and India.

What IT Task Should Be Outsourced?

There is no fast and hard rule about what IT function should be outsourced. Any IT task that seems to be problematic and beyond the capability of your existing IT team should be outsourced. Also, you may choose to outsource the entire department to a professional team. Generally, all IT tasks are outsource-able. It depends on what you want to achieve through outsourcing of IT. You can also get help from an expert.

Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com

Call center outsourcing is a great way to get out your marketing, sales or customer service messages efficiently and affordably. One of the telltale signs of business growth is rising tide of customers. This also increases customer service responsibilities. Luckily, you don’t have to hire additional employees or pay for additional office space in order to increase your customer support capacity. Outsourcing call center will relieve your organization from the additional customer service task created by expansion and growth.

It is cost-intensive to set up a call center. Except your business is mainly focused around this niche, you may not achieve cost-efficiency by choosing to set up a call center in-house. Outsourcing call center saves cost significantly, especially with competitive pricing from the top offshore locations

Thus, outsourcing your call center can help your company perform the following customer services faster;

• Reach new customers and attend to existing ones
• Resolve customer complaints and take orders
• Provide general customer support such as direction for using a product, resolving difficulty while trying to use the company’s product
• Making appointments for medical or legal services
• …and more.

Overseas or Offshore Call Center Outsourcing

Outsourcing call center to offshore professionals is a common trend among business owners. It is faster, more efficient and completely cost-saving to do so. Most times, inbound call centers are controlled from offshore platforms. Depending on the client’s preferred language (English, French, Spanish or other languages), the offshore call center reps will provide quality customer support services for your organization.

In-country Call Center Outsourcing
Also, a good number of companies, especially the large service companies recruit native speakers in-country on part-time basis to handle their call center services. Thus, the in-country call center providers work from home-based systems on a flexible job schedule to provide quality call center services. The companies that usually recruit native speakers within the country for call center services include airlines as well as insurance companies.

Finding a Qualified Call Center Service Provider
Referral is one of the great ways to find a qualified provider when considering call center outsourcing. The web is your starting point and the most successful search medium for just any service provider. You can also contact renowned call center vendors directly to get a quote. Check the credentials of a potential vendor for previous or on-going task, and verify the expertise of the vendor.

The overall benefits accruing from outsourcing call center include access to experts, creating room for innovation enhancement, sharing business risk, capacity management, flexible staffing, cost efficiency and more. Customer satisfaction and improved client-customer relationship are great investment returns from call center outsourcing. When customers are satisfied, they can stay with your company for years.

Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com

Outsourcing call center is a proven strategy for managing a company’s customer service desk more effectively. Your customer base is the essence of your business existence. So, the best quality service you can provide to sustain your customer base should be employed. There should be constant uninterrupted communication access via phone, online chat tools and other communication gadgets. Most times, companies’ call centers are managed more effectively when outsourced.

Call center vendors offer extensive services which include taking orders, resolving customers’ complaints, reaching existing customers as well as new ones. The services also include making appointments for service. Both small and large organizations can take advantage of call center outsourcing to handle customers’ queries. In addition to quality service, it is also cost-efficient to hire offshore call center workers.

Effective Call Center Management with Outsourcing

Improved efficiency is the major benefit that comes with outsourcing call center. The renowned offshore locations such as Philippines are well known for quality call center services. The specialists in this area use the latest technologies in delivering quality service. This ensures hitch-free customer access to the outsourced company’s help desk.

It can really be frustrating when a customer is trying desperately in vain to reach a client for support regarding a purchased product or other complaints. Customers are not very patient sometimes, continuous interruption and denied access to client due to poor call center facilities can switch the attention of your customers to your competitor who appears to offer better customer care services. So, if your company cannot afford the best technology or facilities that guarantee hitch-free call center services, it is better to outsource your call center to skilled professionals.

Therefore, to ensure the best result from outsourcing call center, your vendor selection process must be profound. Ensure that the company is specialized in call center services. This would guarantee the desired result ultimately. Then, there is need to track or monitor performance regularly. Call center is a sensitive business function, an organization should mount a 24/7 watch or monitoring to ensure optimum performance.

A company should assess performance by carrying out periodic customer surveys. Your customers’ response will portray the true situation, whether the offshore call center is performing optimally or not. However, if you hire a call center specialist, optimum result is guaranteed. Outsourcing call center has always produced satisfactory result. Do not be overtly cost-driven when considering call center outsourcing. Focus more on quality services while putting an eye on the best possible cost. Ultimately, you will achieve both cost efficiency and high quality. If you need help with call center outsourcing, there are hot spots online for offshore call center services.

Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com

Outsourcing for the right reasons is the best way to reap the numerous benefits of outsourcing. A company considering to contract outsource services should analyze its needs critically to determine if outsourcing is the immediate solution or not. Generally, outsourcing comes handy in providing immediate solution to most organizational needs, especially in performing certain business functions.

When Is it Necessary to Outsource?

There are certain indicators to using outsourcing for immediate or long term solution in an organization. These indicators include;

• When it has become cost-intensive to perform certain business functions in-house; cost saving has always been on the forefront of reasons for outsourcing. When it is becoming almost difficult to keep up a business function due to huge cost involved, a company should consider outsourcing. Most times, such business unit or function may be a necessary part of the organization’s wellbeing – e.g. the IT functions of an organization.

• Limited in-house capacity in handling a business function; this is one of the major indicators to leveraging outsourcing. If a business function is highly needful for the success of an organization, a company should highly consider contracting outsource services for such business function when the in-house capacity is limited. A typical example is certain IT tasks.

•When a complex task is involved; some business tasks are just too complex for the existing staff. Most times, it is also cost intensive to train staff or set up the facilities required to handle such tasks optimally. Outsourcing will come handy as an immediate and even long-term solution.

• Business tasks that come up only periodically; there are certain business tasks that are virtually needful only on periodic basis. A company will save substantially by choosing outsourcing, instead of running a department for such task and incurring both facility and human resource maintenance costs.

• During peak growth or expansion periods; at such times, it is usually difficult for the existing employees to handle the business functions alone. Outsourcing would be an immediate, and perhaps a long term solution.

• Certain business functions just require outsourcing; there are some business tasks that can only be performed successfully using outsource services. For instance, SEO (Search Engine Optimization) tasks are better off in the hands of SEO experts. Gaining strong online presence requires a lot of SEO expertise. So, such tasks are completely left for web masters to take care of.

Fortunately, a company enjoys several benefits by choosing to contract outsource services. In addition to saving huge cost, a company will also have access to the best talents, augment its in-house incapacity, speed up entry time to market, manage potential risks more effectively and achieve staffing flexibility with outsourcing.

Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com

Engaging external employees is not a new organizational trend. Outsourcing has been in practice for decades, but has grown leaps and bounds in recent time. Outsource Philippines services include diverse business functions such as accounting, typing/transcription, human resource management, SEO marketing, content creation and management, sales and marketing, IT functions and more.

Here are the top reasons why companies engage external employees;

Keeping labor cost low
A company keeps its labor cost low by taking advantage of external employees within the country or offshore. Interestingly, offshore outsourcing has taken over today’s business environment, with Philippine and India taking the lead. By lowering labor cost, the overall running cost of a company is reduced, and surplus funds are ploughed back to more critical business operations. Low cost is the major driving force behind offshore outsourcing.

Wedging against Unstable Political and Business Climate
It is logical for a company’s hiring decision to be partly influenced by political interruptions in business activities, including fears about increased taxes and more unfavorable regulations. So, in addition to keeping labor cost low, organizations are also prospecting into the years and even decades ahead as they use outsourcing increasingly to hedge against possible political upheavals that may obstruct business flow.

Gaining Global Audience
Also, an organization leverages outsourcing to build global fame as it generates global audience. By contracting its business promotion to external experts who employ internet-based business promotion techniques, a company can attract global audience, and achieve global influence as well. Social media marketing and video marketing are internet-based promotional tools for gaining wider audience. Also, content marketing such as e-book helps to foster global fame. However, an expert’s knowledge and experience is required to achieve great result with these tools. Outsource Philippines services include global audience generation.

Time to Market is Accelerated
“The first to enter the market usually claims the largest share of the market”. This enduring business maxim points to another financial benefit from choosing outsourcing.

A company achieves accelerated time to market by choosing to outsource some of its business functions. The reason is simple; the outsource services vendors are sufficiently trained and experienced experts in their various outsourcing fields. Therefore, task performance speed is enhanced. Consequently, a company is able to introduce a new product to the market faster than using in-house employees. This also provides a competitive advantage for an organization.

Other reasons why companies engage external employees include risk sharing benefit, access to renowned experts, tax benefits, making up for limited in-house capacity and more. Employing the best possible vendor selection criteria helps to reap the full rewards from outsourcing. Also, performance measurement is critical in outsourcing. From the beginning and throughout the lifetime of the contract, proper performance measurement is necessary.

Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com

When a company hires another company or employees to perform some of its functions overseas, this is known as offshore outsourcing. For instance, a computer manufacturing company in United States may use overseas workers to handle customer help desk and technical support phone lines. Offshore outsourcing services have grown popular over the recent past years. In fact, offshoring has become a sort of organizational norm. The major driving force behind hiring overseas workers is cost saving. However, diverse benefits have followed suit.

There are different types of business functions outsourced overseas, virtually all business functions. Data entry is one of those massively offshored business functions. The internet is the key player in linking overseas workers and their international clients. Also, the collection and delivery of offshore services has been made so easy, faster and more efficient – thanks to the internet.

Offshore Outsourcing Services – Classifications

Offshore outsourcing services are classified into 4 major areas;

1. The ITO (Information Technology Outsourcing); ITO is a popular trend in today’s business environment, with Philippines and India playing key role. It is cost effective to outsource a company’s information technology functions. The best part is access to world-class IT experts, which would have been cost-intensive when contracted in-house or in-country.

2. The BPO (Business Process Outsourcing); business process outsourcing is also a common trend among companies and businesses. BPO includes claims processing and call center management. Cost-saving, access to professional services and other benefits are the propelling forces behind business process outsourcing.

3. The R&D (Research and Development); the R&D category is basically concerned with software development. There are tons of offshore specialists in this area. Fortunately, it costs only a token to contract these experts, compared to hiring an in-country R&D expert.

4. KPO (Knowledge Process Outsourcing); this covers business processes requiring higher skill level, knowledge or experience. Typical examples include researching investments, X-Rays interpretation and more. Knowledge processing offshore outsourcing services may also include more technical tasks such as engineering.

The task performance flexibility and general favorable outcomes that come from offshoring makes it an appealing business strategy. A lot of companies today have survived by taking advantage of offshore business functions performance. Also, global audience generation, wider market and increased fame are the global appeals that come from offshore outsourcing.

With the look of things, offshore outsourcing services will continue to thrive. Offshoring is here to stay, it appears so. As long as companies continue to gain massive labor cost savings and competitive advantage, they may not stop leveraging offshore services for most of their business functions. However, a company should exercise caution and thoroughness when selecting an offshore vendor, this would help to foster desirable outcome.

Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com