Competition for the best market share and brand recognition is fierce. To separate your business from your competitors, your business must be able to stand out from the crowd. And the best way to do that is by providing impeccable customer service. Whether your business is online based or a traditional brick-and-mortar, smart entrepreneurs understand that excellent customer service is not just an option; it is essential.

Superior customer service not only creates profit, it also saves you money.

With the growing popularity of online based services, most companies start their customer service with online content that allows customers to learn about the product or service or solve their own problem. However, majority of customers today would rather have a real person to listen to their inquiries or help them find solution to their problem regarding the product or services instead of just reading the solution on the FAQ list. This is one of the reasons why companies, big or small, should have its own customer service department to handle this particular task alone.

But what if your company cannot afford to set up its own customer service department and train new personnel?

Training customer service staffs is not just a matter of typical classroom instruction. This requires informal and on the job training that usually happens in break rooms and company hallways and also during actual interactions with customers.For a company whose customer service department is not yet in place, how do you plan to handle this kind of situation?

When you outsource customer service, you will be relieved from a heavy burden of investing on the creation of an in-house customer service department. This is not just a simple matter of clearing a room and pulling out employees from their stations to handle the customer calls, emails and other form of inquiries. If you are finding it hard to manage of your own customer service and after sales service and yet you do not have the budget to set up an in- house customer service department, maybe it is time for you to consider your options to outsource customer service with professional and highly reliable third party customer service providers.

Providing the best possible customer service in the industry can make your business successful because it can help you establish your brand while developing rock-solid loyalty and trust from your customers.

And to top it all, the benefits you can get when you outsource customer service can help you focus on other core tasks and business processes of your company which in turn will help you achieve business growth and profitability. Dealing with your customer inquiries, calls, complains, suggestions etc. can require a lot of time and you can lose a lot of business opportunity if you will dedicate half of your time dealing with it yourself. But if you will outsource customer service, you can concentrate more on keeping your business successful while allowing the professionals to handle your customer service needs.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

We all know that one of the most important elements of a successful business is the customer service aspect. While customer service is not actually the product that you are selling, unless, of course, you are operating a business dedicated to providing customer service as a product to other companies, it is undeniable that a strong, positive customer service experience is a very strong element of a positive sales force. Whenever your customers have a need to interact with the people that you have hired to represent your company in the customer service aspect it is very important that they come away with a positive impression.

A single negative interaction with a customer service representative can be enough to spawn any number of highly negative reviews online, damaging your reputation.

Since a strong customer service department is a requirement for operating a successful business there is really no way to get around operating one. What you do have, however, are options to reduce the costs and responsibility associated with the operation. The way that many modern business owners are finding to reduce these costs is actually fairly simply- outsourcing customer service. This allows you the liberty of shifting the overhead cost of setting up and maintaining the infrastructure of a customer service department to an outsourcing center that is already equipped to handling it, requiring you only to pay for the hours of labor cost you purchase from the center.

However, one of the primary benefits of outsourcing customer service may not be readily apparent on the surface.

While the tangible benefits to your business are obviously the monetary benefits of shifting the costs of operation to another operation and minimizing the labor costs, the intangible benefit comes from the freedom you acquire from shifting the managerial requirement onto another service. This liberates all of the time and energy that you would normally have to dedicate to making sure that the customer service center is operational and overseeing the employees of the center, letting you shift all of those resources towards other endeavors.

What you choose to do with your newfound free time is up to you- whether you want to dedicate that time to a hobby to improve your personal quality of life or reinvest that energy into your business to help it grow and expand is up to you. That being said, when the benefits of outsourcing customer service are so apparent it basically necessitates checking into outsourcing centers to see if this is the right decision of your business. You have nothing to lose and everything to gain.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

Every business owner finds themselves in the position of trying to find every edge available to maximize profits- after all, a successful business is one that is able to sustain itself as well as put money back into your pocket, and one of the best ways to increase profits is to find a way to offer the same level of quality service at a lower cost to yourself. An increasingly popular solution among many business owners, owners of both established and budding businesses, as well as everything in between, is to considering outsourcing solutions.

Outsourcing allows a business owner access to any number of fantastic advantages that make it possible to save considerable amounts of money, revenue that you can then use to improve your business or put back into your own pocket as a reward for your success.

The options presented by outsourcing solutions are numerous, virtually guaranteeing that there is some sort of advantageous option available, no matter what business it is that you are in. By choosing to pursue the options presented through outsourcing solutions, you are choosing success.

You see, outsourcing solutions mainly consist of letting someone else do the hard work of paying for and setting up the overhead that is required to complete an essential business task, whatever it might be. Commonly outsourced departments include tasks such as human resources, administrative tasks, customer service, and any other number of tasks that can be completed remotely. By doing so, you are allowing another company to assume the cost and the risk associated with establishing and operating a division that requires relatively skilled labor, electing only to pay for the hours that you need to hire their employees to complete the tasks that you need completed, relative to the department that you have chosen to outsource.

Despite a somewhat popular belief that outsourcing labor somehow results in a reduced quality of service, if you are considering the proper outsourcing solutions you will still be able to save money while getting quality service.

Many outsourcing companies are quite reputable, and understand that their own business hinges on their ability to provide quality service through skilled employees. By engaging in business with one of these reputable outsourcing companies, you are ensuring that you are able to save money while still hiring employees that are going to provide top tier service- outsourcing solutions can help your business grow in leaps and bounds.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

Operating a call center can be a pricey expense for a business, no matter the size. However, it’s hard to argue the value that a call center brings to an operation; there are any number of legitimate uses for a call center in a business, ranging from cold calling potential customers to operating a customer service line– both critical operations for many types of business operations. Whenever a business expense is a necessity, like a call center, it can be necessary to try and find ways to cut the cost, preferably without sacrificing the integrity of the service.

This is where call center outsourcing can come in handy.

While it’s impossible to completely remove the cost of operating a call center without losing the necessary operations that they bring to your business, there are ways that any business owner can go about getting rid of certain overhead costs, removing a tremendous chunk of the actual expense. At the point that an expense becomes absolutely necessary for the business to operate at maximum capacity, anything that reduces the cost of the operation to the business is saving you, the owner, valuable money- cash that can go to your pocket or towards helping to build your business.

Call center outsourcing allows a business owner to cut costs in a significant way- by removing the overhead costs of actually housing and operating a call center.

A tremendous portion of the operating budget of a call center comes from the initial setup- purchasing or renting the equipment, having it installed, and then of course the space that the center needs to operate. With call center outsourcing, you can bypass these costs- a call center outsourcing company already has all of the equipment set up and ready to go, they already have qualified and experienced staff that are good at their jobs, and they allow you to purchase the time of these employees and the resources as necessary, allowing you to only pay for the call center time that you need.

Call center outsourcing is one of the most absolutely necessary resources that many business owners do not realize that they have access to- too many business owners hear the phrase “outsourcing” and decide, before doing their research, that the service is not for them.What you need to realize, however, is that call center outsourcing provides quality access to qualified, competent employees with the equipment necessary to do the job you need done. With as much money as you can save by outsourcing your call center, it’s fiscally irresponsible not to at least consider the option.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

One of the fastest ways for a business to begin hemorrhaging customers, and therefore money, is to consistently produce dissatisfied customers. While poor customer service has always been a sure fire way to make sure that an unhappy customer would tell their friends, neighbors, family, and anyone within earshot about perceived shortcomings of your business, in the digital age of social media, dissatisfied customers have an all new way to tell all of their contacts when they feel as though they have been treated unfairly by a business. It’s obvious, then, that customers leaving with a positive experience is more important than ever- which makes great customer services even more of a pressing issue.

Of course, providing excellent customer service can get very expensive, very fast. First of all, you have to stop and consider what your customer service will consist of- nearly everyone would agree that the bare minimum would require an employee trained in handling disgruntled customers and a phone line where they can be contacted by upset customers. Right off the bat you’ve incurred costs from paying an employee, costs for setting up that employee’s work station, and a monthly surcharge for the phone service. There is a way, however, to lower all of these costs without compromising the quality of service. Consider customer service outsourcing.

Customer service outsourcing is precisely what it sounds like, but you might not realize everything that the operation entails.

For example, think about how much time goes into finding, hiring, and training an employee to handle your customer service. Now, imagine if you could bypass this entire process and instantly hire an experienced customer service representative to handle this aspect of your business. Customer service outsourcing provides this service, letting you have incredibly good customer service with just a phone call.

Many business owners, however, are put off by what they might perceive to be a high cost for customer service outsourcing.

In the long run, though, most business owners find that outsourced customer service saves them money, mostly for the reasons already discussed. However, another aspect that can save you money is the fact that you have the option to only pay for your outsourced customer service representative when you really need them- while a customer service representative that you hire for your own business might sit around for huge chunks of time while not receiving any calls and, therefore, not really serving their purpose, many outsourcing services offer you the option to only pay for the time that your customer service rep is working for you. You owe it to yourself to explore outsourcing further.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

When you are a small business owner you need to save every dollar that you can- every single cent that you save when it comes to operations, infrastructure, and just general operational costs is money that can go into your pocket or be reinvested into helping your business grown. The problem that many owners run into is trying to find ways to save money without sacrificing the quality of services offered.

One of the simplest ways that these owners often overlook is to outsource their help desks.

International outsourcing services can help you outsource your help desk, help you set up call outsourcing, or outsource any number of call center services. When you stop to consider all of these options, there are really several different routes that you can take to minimize your expenditures and help to tighten up your budget and, best of all, the services offered by these international outsourcing services tends to be of an extremely high quality, leading to continued, or even improved, customer satisfaction. When you consider how important customer satisfaction is to keeping your customers coming back, and in acquiring new customers and expanding your potential number of clients, improving your help desk services can go a long way towards strengthening your business.

Oftentimes business owners wonder how, exactly, outsourcing their help desk services can save them money.

It’s actually fairly simple whenever you stop to think about all of the things required to operate a successful and adequate help desk- the infrastructure required to set up and keep something like this is not a small cost, and the upkeep of such services can continue to drain your budget. When you allow another company to handle the establishment and upkeep of such infrastructure, that’s a cost that you do not have to worry about.

Additionally, instead of having to worry about the number of hours your help desk employees are working, and any other costs associated with employees other than wages, you only pay international outsourcing services for the number of hours that you are going to use.

Instead of paying someone to sit by the phone or computer and accrue hours for simply being present, even if no actual work is being done. This is just another example of the sorts of costs that can present a drain on the budget of a small business– these are the types of costs that you can cut to save money and put it back into your own wallet.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

When it comes to helping your business get out there, grow, and make sales there is absolutely no substitute for marketing of some type or another- depending on how your business works, one fantastic way for you to reach your potential customers could be telemarketing. It obviously goes without saying that the people that might be interested in purchasing your product just cannot do so without knowing what services you have to offer, and even if you offer a niche service that might cause customers to discover your business when need arises, there is no guarantee that your business will be the first that they find- or even that they will find you at all.

This is why telemarketing outsourcing services are such a powerful tool when it comes not just to sales, but to boosting your business in general.

There’s no better way to make sure that your possible customers know about your product than by having someone call them and discuss what it is that you offer- and why they would be better off choosing your services over those of your competitors. Not to mention, if someone representing your business has called and left a pleasant impression on someone trying to decide on who can best fill their needs, that pleasant memory associated with your brand could very easily be the difference in gaining or losing a sale.

Now, of course many business owners find that the problem with telemarketing is the investment that it takes to operate a call center.

You obviously don’t have the time in your day to sit at the phone and cold call numbers one after the other until you make a sale, but the cost of infrastructure and labor can be oppressively prohibitive. This is why telemarketing outsourcing is such an important tool when it comes to helping your business get the extra reach that it needs to really take off.

When you allow a call center outsourcing service to handle the telemarketing load for your business you can get all of the benefits of a call center without the drawbacks- you absolutely slash the cost to operate such a program by allowing the center to handle the upkeep of the infrastructure. Labor costs are slashed because you don’t have employees on the roll at all times- you can simply purchase the amount of time that you require for your calling needs and be done with it. With how flexible call center outsourcing services can be, there’s certainly a way to make it fit into your budget and push your business toward its full potential.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

Let’s face it- those of us who have started our own business know how much of a struggle it can be to keep up with all of the responsibility that can overwhelm even the most resourceful entrepreneur. There are many aspects of operating your business that don’t necessarily have to be handled by you, personally, but finding the right help to trust any facet of your work to can be extremely difficult- even more so when you start to factor in the cost of hiring good help- sometimes it seems as though the only real solution is to carry the entire burden on your own shoulders, but this is simply not true.

Outsourcing marketing services are a very real solution that every entrepreneur should consider at some point in their career.

An outsourced service provider can be the missing link in your life that will allow you to take a step back from the tasks in your small business that could be handled by someone else, someone trusted to get the job done right. Outsourcing some of your labor can help you to get the best of both worlds- you get great employees doing quality work for a fraction of the price that you might normally expect to pay.

Outsourced marketing services are growing more and more every day to be one of the most valued assets for anyone running a business, no matter the size.

The simple fact of the matter is that not all of your labor has to be performed right at home, so to speak, and outsourcing solutions provide a tremendous financial incentive, so much so that it very nearly becomes a matter of just throwing money away by not utilizing one of these services. The right outsourcing option can end up saving tremendous amounts of income that you would have otherwise had to spend on labor costs or infrastructure to support the task, and we all know that a penny saved is a penny earned. You can take the money that you saved and turn right around putting it back to work.

But financial incentives aren’t the only reason to consider outsourcing- consider all the time that you could spend elsewhere if you did not have to oversee the completion of tasks that could easily be handled by a competent employee with the right direction. That is time that you yourself could be investing into your company to help grow and reach your goals by investing your energy into something that you absolutely need to do with your own two hands. Letting an Outsourcing company take over.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

123 Employee CEO Daven Michaels and VP of 123Employee Beejal Parmar share how to outsource social media, how to outsource your marketing and marketing best practices.

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.

123Employee is the premiere virtual assistant and outsourcing company. Join 123 Employee CEO, Daven Michaels & 123Employee, VP Beejal Parmar for this educational Hangout on Training, Managing, Monitoring your Virtual Employee

Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.