That’s nothing but the truth. You no longer have to budget a huge part of your business profit to set up a standard help desk in-house – outsourcing customer service is the secret behind it! Most of your competitors are outsourcing their customer service and reaping great benefits as a result.
Even the big companies and corporations are handing over their customer service to external operators who are usually at offshore locations such as Philippines. They are not doing this just to save cost —of course cost saving is the biggest factor — but they also want to make sure their customers are well attended to.
You really think your in-house customer help desk is effective – when the same employees who attend to your customers are the ones running back to do data entry tasks or perform other administrative tasks. There’s no way your customers can get quality attention when this is the case.
See what your competitors are enjoying by outsourcing customer service (you can start enjoying same benefits too!);
Zero cost on customer service space and equipment: You don’t have to create a space or spend on customer service gadgets/equipment’s when you decide to outsource your customer service.
The outsourcing provider has a call center or help desk space that has been fully equipped. Once you agree on service price — which is usually very affordable — you will start enjoying all of those equipment’s to offer super-quality customer service to your valued customers.
Your customers will become truly satisfied: When customer reps have nothing else to do but attend to your customers need all day, it will ultimately result in highly satisfied customers. And, these customers will remain loyal to you and your business.
Zero cost on training and retraining customer reps: It’s not just set-up cost that you will incur if you choose to host your help desk in-house. You will also need to incur cost on training and re-training customer reps periodically. These costs are completely taken out of the way when you resort to outsourcing for your customer service.
Customer Service is Non-Stop: It doesn’t matter what time of the day or night your customers need an issue resolved, they won’t be turned away because the business is closed for the day. Outsourced customer service happens round-the-clock.
So, don’t delay any longer in outsourcing customer service!
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
As the economic downturn lingers, every business must look for a way to cut cost significantly in order to continue in business. It is important to say that the global market changes constantly and grows non-stop; boosting productivity is now a constant effort for most businesses.
Businesses are also searching for every opportunity to keep cost low and at the same time maintain top quality. As a result, both small and big businesses are increasingly embracing BPO – Business Process Outsourcing, which is a great way to stay at the cutting edge in the business world.
The Non-core Tasks are Time Consuming
Let’s call a spade a spade; the noncore, yet vital processes of your business will consume most part of your time and it really does not make sense to hire and incur massive sum on workers that will take care of these tasks – seriously, these employees are only doing minimal tasks! By outsourcing these tasks to an offshore firm, you are sure of getting quality, fast and productive service.
Pay Less for More Qualified Outsourced Employees
Outsourced employees working at BPO centers are highly qualified, well trained and know how to employ the most advanced telecommunication technologies and gadgets. Offshore BPO firms are often found countries with lower average sized incomes such as the Philippines. Other countries are India, Czech Republic, Brazil, China and Russia. The reality is, the Philippines is a country where a large percentage of the citizens understand the American culture – language is simply not a barrier compared to many other countries where English isn’t even a lingua franca.
Your offshore BPO partner will offer cost cutting possibilities and you only have to spend little for the initial and even subsequent investment. For businesses that are seeking to achieve lower costs (most business want to); the help of an offshore business process outsourcing partner is one way to achieve their goals. The most common instances of offshore BPO include:
Telemarketing
HR
Real estate
Product launch and campaign
Medical billing and coding
Research
Data entry
E-commerce etc
Businesses that Choose to leverage of business process outsourcing can indeed give their competition a good run for their money, since they can now concentrate on their bottom line instead of spending valuable time on tasks that will not bring in any income, but cannot be left undone.
The best part is that you can monitor your outsourced employee when you go through a reputable offshore outsourcing vendor, regardless of what part of the world you are. And, paying for service you did not maximize (as with traditional employees) is eliminated.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
It’s no secret that outsourcing has permeated every business facet and even where you’re accomplishing your marketing. Online marketing is the in-thing now. This is because today’s consumers are not ready to stress themselves out with conventional buying and enquiries. So, online marketing outsourcing can help you grow your business bigger and better.
Convenient Buying is at the Root of Online Marketing
As mentioned earlier, the present day’s consumers simply want to buy everything or make enquiries about products and services with just a click of the button, and without stepping out from their comfort zones.
So, what message does this send across? If you are not yet marketing your business online, there is no doubt you are losing out on countless opportunities in terms of bigger customer base and higher sales. The business world is evolving and you have to evolve with it or you will be left far behind!
Now, How Do You make Your Business Visible Online?
Don’t forget there are countless other businesses offering similar products and/or service as yours. And, many of them are already marketing their offers online, and each one is striving to be visible to consumers who are searching for their type of product and services online.
This is where online marketing techniques such as search engine optimization come into play. SEO (Search Engine Optimization) simply means a technique of making your website, ecommerce site and other online locations visible to Google and other search engines.
Subsequently, when customers search for your product and/or service using a term or keyword related to your business, the search engine can decide to display your website link in their first result page.
Online Marketing is Cheaper and Better with Online Marketing Outsourcing
With all that the business owner has in his hands, the last thing in his mind is to carry additional burden of promoting business online. Besides, you may not even have the skill to embark on online business promotion even if you want to.
Truth be told; online marketing can be a demanding task, which is why online marketing service providers will demand for a substantial pay for their services. But, thankfully, online marketing outsourcing comes in to provide a super affordable solution without lowering the service quality.
So, go ahead and take advantage of online marketing outsourcing to accomplish social media marketing, video marketing, email marketing, content marketing and more.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
I over the years, have always advised owners of both small and large scale businesses to hire outsourced employees to handle certain aspects of their businesses. You will understand further the principles of outsourcing from my bestselling book “Outsource This”. Hiring an outsourced employee comes with many advantages, some of which are:
Outsourced employees charge you for the specific time that was spent working for you. For example, at 123 Employee, you can choose between the 3 packages we offer, and pay depending on your specific package and the number of hours put in by your outsourced employee.
You do not have worry about the cost of equipment for your outsourced employee. They will use their own equipment – All you need do is to pay a set up fee (one time) for your outsourced employee. This set-up fee is ridiculously affordable and includes everything that may be needed, such as the office, desk, chair, internet connection, unlimited outbound and inbound dialling and a local telephone number in any area of your choosing, to enable you to constantly communicate with your outsourced employee. No taxes, or any other additional fees will be charged you, and you do not have to sign a long term employment contact. You are also free from all the cumbersome process of setting up an office, purchasing office stationery and other office resources. Your outsourced employee works offshore.
Another benefit is that of you not having to save a huge amount of money for worker’s compensation, sick pay, employment insurance, 401(k)’s and other bogus retirement plans. Employees cannot cook up excuses why they can’t be at their duty post at your expense, since they get paid for only the hours they put in.
You have also been set free from all the employment agencies you hate to deal with. You don’t have to hire or pay them. You now have qualified staff that you did not get via any middleman agency.
Hiring outsourced employees also gives you time zone benefits; while you are asleep, your outsourced employee is working hard at getting things done. Wake up and smell the money!
The specialized training part is also taken care of. This is because the outsourced training already had quality training which enables him to provide you with the services required.
Here are tasks that your outsourced employees can perform:
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
A carefully and result-oriented crafted outsourcing strategy will help any business, corporation, individual or company achieve the set objectives in a more effective manner. It starts by making a cost-benefit analysis that considers factors such as quality expectations, financial requirements and outsourcing relationship.
Here are step-by-step tips on how to create a success-prone outsourcing strategy;
Step #1: Assess the Needs of Your Business
For instance, if you’re just starting a business, your need may be to aid a successful start-up. For already established business, you may be concerned more about innovation and new products development. Whatever it is, you need to first identify your business’s needs before stepping out to look for an outsourcing service that would meet the need adequately.
Step #2: What Is Your Reason for Outsourcing?
In order to develop a success-oriented outsourcing strategy, you also need to pinpoint the reasons behind your decision to outsource.
Typical examples may include the following;
To gain access to skills or tools that are not available within your business premises
To cut back operational costs and boost profit as a result
Access a larger pool of targeted skill set in an affordable manner
Speed up your entry time to market in order to gain a larger share of the market
…and so on.
Step #3: Create a Plan for Attaining Your Business Goals
For instance, let’s assume your business or company is in the process of creating a new line of service for its customers or creating multiple services to gain more customers. In this case, the things to feature in your plan may include the following;
The next phase is to contact potential contractors and probe their expertise, cost and other requirements. You probably know that one of the top benefits of outsourcing is to leverage the experience and expertise of the outsourcing vendor.
Step #5: Request for Cost Estimates
Start early to inquire about the likely cost of your outsourcing project. This way, you are able to carry out a cost-benefit analysis, as well as competitive pricing studies. Subsequently, you will hire a provider in the light of the information you’ve gathered and analyzed.
Step #6: Check and Confirm References
Checking and confirming references is a great way to ascertain the quality of service to expect from the provider. Speak with the companies, individuals or businesses listed in the reference to confirm the claims.
Step #6: Calculate Both the Financial Costs and Savings
For instance, hiring and training employees in-house, plus funding office equipment and office space could be more cost-intensive compared to outsourcing the business functions in questions to external contractors.
The next step is to go ahead and hire outsourcing provider that meets your requirements.
Daven Michaels is a New York Times Best Selling Author and CEO of the premier global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! Inspires entrepreneurs to build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
No doubts, there are tons of benefits that come with contracting call center outsourcing services. From profit margin increase to time saving, competitive edge and access to highly qualified manpower skills, the benefits are simply numerous. However, in order to ensure the best possible outcome from outsourcing your call center, there are some core concepts you need to pay attention to, especially in the area of hiring the right provider.
So, for increased success with call center outsourcing, here are the top 4 essential steps to take;
1: Outline Your Objectives in a Clear Manner
Before taking decision on contracting an outsourced call center service, sit back and spell out your objectives for this decision. And, as you pen these objectives down in a succinct and clear manner, it will be clearer to you whether or not you are making the right decision. A helpful tip is to outline your business processes that may potentially require call center service – e.g. customer care, social media listening/engagement and so on. Do you feel there is a vacuum in any of these aspects? If yes, then consider a call center outsourcing service and weigh the benefits against the potential cons in your consideration.
2: Look Out for the Right Outsourcing Provider
When you’ve decided that you need a call center outsourcing service, the next step is to find the right provider for the job. There are several ways to get the right outsourcing company for the task. You can ask people in your industry or go straight to online freelance platforms to hire. Whichever way you choose, the most important thing is to ensure the potential provider has the right qualifications for call center service. Check the portfolio and credentials of the provider to see if they will meet your expectations satisfactorily. You should focus on hiring a provider with substantial experience. Interview as many as you can and finally narrow down your choice based on the most potentially capable provider for your company’s call center outsourcing need.
3: Spell Out Your Requirements in Clear Terms
Before even signing the contract, ensure that your call center requirements are written clearly and unambiguously, and that the provider has read and understood every detail of the requirements. For instance, if you are outsourcing your call center to handle your customer support, you may insist on having native speakers manage the calls as part of your requirements. So, ensure that such details are spelt out and that the provider understands and confirms they possess the right skill for your specific requirements. To ensure you are on the same page with the provider, ask direct questions related to your specific requirements to see what response you will get from the provider.
4: Make the Contract Binding to Both Parties
One of the best ways to ensure that no party defaults in an outsourcing relationship is to make the contract binding to both parties. In essence, let there be terms and conditions that both parties will sign in regards to the contract. This will make each party to the contract committed and ready to take responsibility.
Finally, if you do not know the right step to take in contracting call center outsourcing services, consult an expert.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
It is no longer news that outsourcing is taking over the business environment. Companies and businesses can virtually outsource any business function – from legal to accounting, administrative, information technology, help desk, manufacturing, content development, just any business function. This massive demand for outsourcing company is tied to one huge factor – cost-saving, as well as tons of other benefits such as competitive advantage and leveraging skills that are lacking in-house. If your business is not yet leveraging outsourcing, chances are you are missing out on increased earning opportunities!
Different Types of Outsourcing Services
There are different types of outsourcing services that businesses can contract with an outsourcing company. Basically, outsourcing services are grouped into four;
Professional service
Manufacturing service
Process-specific service
Operational service
As more businesses seek to cut back on their overhead costs, these outsourcing services have grown increasingly popular. As mentioned earlier, the most benefit that comes from outsourcing is the cost savings, both in terms of labor costs and equipment costs. However, there is concern in the aspect of quality and control. But, there is no cause for alarm in these areas as long as a business adopts due process and diligence in hiring an outsource service provider.
Let’s examine each of the above outsourcing services;
Professional Outsourcing Service
The business functions listed under professional outsourcing services include legal, accounting, information technology, purchasing, as well as other specialized services. This type of arrangement offers potentially increased cost savings, making outsourcing in these areas a popular trend. The most outstanding advantage is that a company gains access to high quality resources and does not pay beyond the services used. The ultimate outcome is significant reduction in a company’s overhead costs.
Manufacturing Outsourcing Services
This type of outsourcing service is often industry-specific in its nature. A typical example is a car manufacturing company that can decide to contract an outsourcing service for making and installing windows in their automobiles. The biggest advantage that comes from using manufacturing outsourcing service is cost saving, plus decreased assembling time. However, there are also some concerns such as quality issues and interception of the product time. As mentioned earlier, these concerns can be greatly reduced by ensuring due process is followed in hiring an outsourcing company.
Process Specific Service
Outsourcing service can also be specific to an internal procedure or unique process. This is a suitable option for service organizations where the specific areas of the service can be contracted to another organization, so that the business can concentrate on the core areas of the service. A typical example is a bakery company; here, the delivery aspect of the business can be outsourced to a distribution company, providing it with customer contacts, delivery contacts as well as costs.
Operational Outsourcing Service
This type of outsourcing arrangement is common in the manufacturing industry. This is because there are tons of specific operational functions required in the manufacturing industry. For instance, equipment repairs and machine maintenance can be outsourced to a specialized outsourcing company.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
The commercial director of MoneyPenny emphasizes on the importance of outsourcing a company’s reception services in order to deliver more effective and excellent customer support, and to provide better opportunities for staff to focus on the core aspects of the business. The ultimate outcome is cost savings and highly satisfied customers, especially when a company hires the right outsourced reception services. Economic analysts and experts forecast that tougher economic crises are ahead of us. Therefore, smart organizations and businesses should take advantage of every possible opportunity to cut back on operation costs, while attaining to the needs of their clients satisfactorily.
Shocking Statistics of What Happens When Customers are Neglected
Complacency in offering customer support is bound to take place when the company’s staff members handling calls and complaints of customers are also engaged with other tasks and responsibilities. Here’s a shocking statistics of what happens when customers are neglected: Research has shown that “more than 60 percent of consumers will not call back when met with engaged tone, and when a call is not answered, nearly 70 percent of callers will never try again!”one message is clear from this statistics; customers only always expect the best from a business.
So, What’s the Solution?
It is a giant stride when a company or business embarks on outsourced reception services. This will help to greatly minimize the issues of engaged tones and unanswered calls. This is because the reception service provider has no other business but responding to the calls and complaints of your customers, and most of them even offer to do it round the clock, including weekends and holidays.
However, it is important for a company to make a right move in contracting outsourced reception service, bearing in mind that the life of your business depends on your customers’ patronage. If the vendor messes up, your business will ultimately bear the consequences.
Here are some proven ways to manage outsourced reception services more effectively;
Choose the Telephone Answering Solution that Best Suits Your Business
Decide whether outsourced, digital, or overflow reception will best suit your business. The reception technologies are ever evolving to help customize a suitable reception service to suit a company’s uniqueness. The most important thing is to ensure the company is offering you the full-version of whichever reception service you choose. And ensure you are getting the best possible service for your valued customers or clients.
Get to Know Your Outsourcing Partner
Build a solid relationship from the onset with your outsourced reception service provider. Ensure the outsourced receptionist understands your business operations and the needs of your customers fully. Build such a relationship that will give customers the impression that their calls are being handled by the company itself.
Maximize the Flexibility of the Reception Service to Meet Your Needs
You should be in control when it comes to how you prefer your customers’ calls to be handled. For instance, do you prefer call diversion on a permanent basis or when phones are busy, or do you want the service switched for cover at specific times? This is a great way to ensure you don’t pay for the reception services you are not using. Go ahead and maximize outsourced reception services with these valuable tips.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
It doesn’t matter the type of business you do. Customer service is apparently an indispensable aspect that ensures you retain your customers, and you undeniably know that no business can survive without loyal customers. In fact, your business will not just survive as a result of loyal patronage, it will compete favorably and eventually be on the lead in the industry. Having made that clear, it is important to say that customers tend to speak their minds with their wallets – it takes a lot of ploy to earn repeat patronage, but if you do not relapse in providing quality service, you can be sure to win their loyal patronage as long as possible.
Quality Customer Service is Indispensable for Loyal Patronage
In essence, one of the sole most important ways to earn and sustain the loyalty of your customers is to offer them superb customer service. There are certain times that we lose control of the services we offer, and we should do everything we can to ensure that the customer does not go away with negative experience about their purchase at such moments.
So, What’s the Solution to the Cost-Intensive Nature of Quality Customer Service?
On the other hand, superb customer service can exert a lot of cost on the company’s budget, especially when you add up the costs of labor, facilities maintenance, infrastructure, and other logistics required to prevent any hitch. Indeed, these factors can make the cost rack up significantly.
Now, the question is, what is the solution to the cost-intensive nature of this highly important aspect of a business called customer service? You don’t have to look further – the answer simply lies in customer service outsourcing.
A good number of the largest businesses today are increasingly outsourcing their customer service nowadays – when you do a comparison analysis in terms of the cost of creating a customer-service department in-house versus the cost of outsourcing the service, you will discover it is far cheaper to let a customer service outsourcing company take care of your business’s customer needs. But, this does not come without concern about the quality of service that your customers may be getting when you allow others to attend to their needs.
There is nothing to worry about, the outsourcing services want your customers to remain loyal as much as you desire the same.
They are aware of their obligation to ensure your customers get nothing but superb service. Is this not evident in the way largest businesses are massively reaching out for customer service outsourcing? They’ve proven that it is possible to get top-notch customer service from outsourcing companies at just a fraction of the cost, helping you plough back the other bulk of the money to your business for its growth. Obviously, without doubts, customer service outsourcing solution is a very sensible step that any business can resort to.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
If you own or are operating a business, these days it probably seems that just about everywhere you look you are being bombarded with the idea of outsourcing labor. Really, it’s no surprise that everyone is talking about easy and effective it is to outsource certain projects- technology has revolutionized the world and the way that we do business, and one of the major adaptations in the business world is just how easy it is to find and outsource employees, whether it be from outside the country or simply from outside your office.
Because of this, you may find that much of your competition is gaining an edge through increased productivity and lowered operating costs, but is outsourcing right for you?
There are a nearly endless number of different tasks that can effectively be outsourced. Nearly any task that you need to have done, as a matter a fact, can probably be successfully outsourced. Think about what functions you absolutely must have present in the workplace for these tasks to be able to be successfully completed- how many of those tasks can, in fact, be completed from the employee’s home or elsewhere?
There might be even more of these tasks than you think- such as call center work, customer service, accounting, any number of accounting tasks, as well as any number of tasks related to the upkeep of your online presence, such as SEO.
SEO outsourcing services are actually one of the hottest trends on the market right now. If you’re operating a successful business with a strong online presence, you absolutely must consider SEO, search engine optimization, as an option for increasing the flow of traffic to your website and business.
SEO is a process that helps your website to rise through the ranks of returned results from various search engines, ensuring that potential customers that search for products and services related to those that your business offers, ensuring that your website is seen before those of your competition.
SEO is not exactly the easiest task, however. The techniques that can help your website to rise through the rank can also cause your website to drop like a rock if handled incorrectly- these search engines have very specific algorithms designed to detect which sites should appear first, and those algorithms can also detect whenever they are being defrauded. Because of this it takes a professional to professional enhance search engine results to be in your favor. SEO outsourcing services employee only these professionals, helping you to reach brand new clients.
Daven Michaels is a New York Times Best Selling Author and CEO of premiere global outsourcing company, 123Employee. The company employs hundreds of young bright individuals on three continents. His International event, Beyond Marketing Live! inspires entrepreneurs build & grow their business with revolutionary new theories and systems allowing them to design the business and personal lifestyle of their dreams.
