Everyone outsources! Unless of course you are Robinson Crusoe (you reside on a deserted island on your own). C’mon most of us outsource repairing our vehicles to our mechanics. We outsource the mowing our lawn or running of errands to some teenager who leaves down the street or pay a professional gardener.
In a nutshell, outsourcing is not just good but great – we simply cannot do everything all by ourselves. You really do not need to own a cow if you want milk, if you catch my drift. Thanks to the fact that industrial revolution was solidly built on increased specialization.
Really, the controversy over “to outsource or not to outsource” is totally xenophobic and protectionist! Certain people think that outsourcing is totally great…wait for it…as long as it is carried out by American indigence. But these certain people believe that if foreigners do the outsourced tasks, then it is a definite no-no – particularly if the people handling the outsourced task are of a certain color. If that is not racism, I honestly do not know what is! Their borderline racist behavior should NEVER have a place in a globalized economy.
When top footwear companies outsource its manufacturing to a plant in the heart of Malaysia or a top bank outsourcing its customer service to a call center located in India, the American customer totally wins, how?! We get cheaper goods and also help to create markets for products and services abroad as well. Keep in mind that the United States has a colossal trade surplus in services and IP (intellectual property). Unlike manufacturing, people in countries with growing are the ones that can afford IP or services – so, it is really in the best Interest of the United States to assist other economies through trade. You need to understand that the United States is helping these countries through trade and not aid, which is the best way to create a universal economic expansion.
One of the myths of outsourcing that really drives me nuts is that programmers in the United States are losing their work to offshore outsourcing companies. This is absolutely ridiculous, think about it, No American C++ or Java programmer who knows his or her onions has had their job outsourced. But if you are a COBOL programmer and you have been too lazy to have your skills updated, then you might be at risk. Well, look on the bright side, you may not be at risk because the COBOL market is shrinking fast and the Java market is growing rapidly.
Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com
The very best method of mitigating the concern of major upfront expenses is via a transparent and closely aligned partnership. Both parties can work together in order to construct a business case that will satisfy both sides; for instance, the initial cost can be reduced in exchanged for a multi-year commitment that will enable the outsourcer to effectively make the required investments on behalf of its clients.
• The fear of losing control
Hmm, the loss of control can be easily tackled in a similar fashion with in-house departments. There should be strict policies and procedures implemented in order to ensure satisfactory compliance. One other great way of looking at it is that the effective separation of duties via an outsourcing partner even allows for an increased, instead of diminished control.
• Intellectual property matters
In a case where intellectual property is a major concern, particular clauses can be written down into agreements in order to ensure protection. Well defined audit procedures that strictly adhere to compliance can be set up prior to the outsourced relationship start.
The ROI of Outsourcing Has Not Yet Been Proved
Quite the contrary, components of ROI outsourcing has been shown over and over again. Actually, the best arbiter – The Marketplace – sure seems to have given outsourcing a resounding two thumbs up. Far beyond effectively reducing head count and staff overhead, additional advantages such as faster time to market and well improved quality of the finished product can surely achieve ROI of more than 400 percent in some cases.
These days, the question is definitely not if you will consider outsourcing, instead it is when and how do you plan to outsource.
Now that the myths of outsourcing have been explained, you will discover that there really is no cause for alarm as long as you know what you are doing. The most constant thing in life is change and it would be a real pity if you are unwilling to yield to positive change. There are still a lot of business owners who still think that outsourcing is meant for big firms and not for the small companies – well, these business owners are absolutely wrong, no matter how small your business is, you can sure take advantage of outsourcing tasks that you are not that good at so that your business can thrive.
Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com
The main reason why a lot of people go into business is to make good earnings – unless of course they run a charity organization. There are times when business owners will have to spend a lot of money in order to get leads but all to no avail, and these days a lot of people are becoming flier, poster and billboard blind and a lot of people do not watch television advertisements because they are way too busy. Telemarketing has proven to be one of the most effective ways to get potential customers/clients to recognize and purchase your products and or services.
One of the things you need to understand is that handbills, posters, billboards, and TV ads will not respond to questions a potential client or customer might want to ask. As an alternative to running your very own telemarketing department, why not outsource it? If you outsource your telemarketing, especially if your business is still young and growing, you will definitely enjoy the benefits. Yes, boosting sales is usually the ultimate goal of any business venture.
The 3 Key Advantages of outsourcing your telemarketing:
a) A Motivated Staff Boost Sales
Motivated employees help increase sales, period. Top telemarketing outsourcing firms provide experienced sales people who are aware that their own success will depend on their dedication and skill in getting their client(s) the results that they desire.
b) Get Results!
Are you one of those business men or women who do not have the time to deal with personnel and management issues, but only want to get results in your sales department? Then, you will need to outsource your telemarketing needs. The only worrying you will have to do is about getting results from leads, sales and so on. A lot of business owners know that recruiting capable and reliable telemarketing teams is a pretty expensive and time consuming task. When you outsource your telemarketing to a top notch outsource service provider in order to increase sales, you are sure of getting results because the firm will make sure that they recruit and choose a telemarketing team that will be very suitable for your project.
c) You Do Not Have to Deal with Excuses (Yay!)
When you outsource your telemarketing to a competent firm, thankfully, you will no longer have to deal with the following excuses that a lot of workers often provide:
• My car broke down on the street!
• I got held up in traffic!
• I missed the bus
• My dog hid my car keys – well, this excuse is much better than “my grandmother passed away” (for the fourth time?!)
• My kid is ill and I had to take him/her over to my mother’s
• I caught a bad cold etc, etc, etc,
A typical worker’s excuses do not end there – nah ah! You will also have to shell out some money too (something about sick pay?). Yes Siree! Outsourcing sure sounds like music to your ears now, or doesn’t it?
Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com
With the current global financial crisis, every business man or woman would search for ways to cut down the cost of running their businesses. Do you know that some people think that outsourcing is a complete waste of money? Outsourcing services will certainly allow your business to really take advantage of infrastructure, staffing and language capabilities so that your business can reach prospective clients. Do you know that telemarketing is one of the effective ways of informing people about your product and or services? A lot of people are becoming oblivious of posters, banners, bill-boards and other in-your-face kinda advertising. No matter how colorful or sharp your outdoor advertising posters, billboard and banner may be, people do not seem to be aware of them especially in big cities where everyone is of course rushing off someplace. Posters, banners, billboards and the likes will not be able to answer questions that potential clients or customers would want to ask, but your telemarketer can!
Anyone who handles a telemarketing team knows for a fact that it is not a job for any ole Okie from the Muskogee, because it requires considerable experience and expertise, which is why it is a pretty good idea to outsource your telemarketing – just leave it to the pros!
Competent Telemarketing Companies Have the Following Attributes:
a. Experience – When you outsource your telemarketing in order to boost sales, you are certain that you are of giving the job to the people who have enough experience in the business. Telemarketing firms are superb at producing results and getting top notch phone scripts, they are also pretty good at doing the following:
– Increasing sales
– Setting-up calling tactics
– Gathering the information of potential customers/clients over the phone
b. They Know and Follow the Rules – Telemarketing firms do not only know the rules but also follow them concerning phone solicitation, which has been laid down and enforced by state, federal or international agencies. You can also count on the fact that telemarketing firms are bang-up to date on ever changing laws – this will of course prevent your business from inviting any kind of potential liabilities.
c. Break Barriers and Solve Staffing Issues – Outsourcing your telemarketing in order to boost sales, will keep you from worrying about hiring and training additional sales staff so as to fill temporary positions in your company. Another wonderful thing about using telemarketing companies is that they will afford you the chance to reach out to clients/customers in different time zones who naturally may speak a totally different language. If you want your products and or services to attract international clients/customers, or if you just want a 24 hour a day call center facility, all you have to do is to outsource your telemarketing and you will also discover that it is by far, the most cost-effective solution to growing your business.
Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com
Are you seriously thinking of outsourcing? Well, if the answer to this question is yes – this is the part where I say “Yippee Kayee!” The great thing about recognizing the opportunity of taking one’s business to the next level is a greatly admired characteristic in any business owner. Whether you own a small or big business, you will need to know the basic reasons why you need to consider outsourcing and understand why it is perfect for your business.
A Good Choice
When business owners think that their tasks can be successfully done, they immediately think of outsourcing their work. Another key reason why business owners should outsource their work is because it is much cheaper to do this. Thanks to modern technology, there is an invisible divide in the continents of the globe. In most developing countries the work force is a lot cheaper and in most instances also highly educated. One of the many reasons why people need to outsource is because they have large volumes of work and if it is more than they can handle in the shortest possible time, they choose to outsource it instead. These days, outsourcing work is a must if you want to grow your business without investing so much money on the newest tools, equipment’s and other resources.
Better Quality and an Affordable Cost
When business owners decide to outsource work, they will of course outsource the job to an outsource service provider who should be better at doing the job than they are – and at a much cheaper cost. It is important that you search for a company that has a good record.
Customer Satisfaction
Outsourcing groups immediately get on the task the very minute it comes to them, as soon as they are done with the job, they simply send it back to the firm – pretty simple and fast huh? The faster deliveries of tasks can also result to increased customer satisfaction, especially when a customer’s needs are totally being met speedily and successfully. One great thing about offshore outsourcing is the fact that work may continue on the outsourced tasks if the other country is operating on a totally different time zone – this can enhance the quick delivery of assigned projects and results.
Outsourcing will certainly enable a company focus more on their core competence areas. It will also free the company from the labor and resource intensive tasks, which are successfully performed by very well trained personnel and also at a very affordable cost.
Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com
Outsourcing one’s business non core operations to an outsourcing firm has really ceased to be a prerogative – everyone is doing it! Even the almighty Fortune 500 companies! It is certainly no secret that outsourcing has become another great alternative for business survival and viability, especially during this present global financial crisis.
Apart from the fact that you stand to gain lowered expenses and improved quality of work, outsourcing also offers businesses the opportunity to tap the expertise of the outsourced service provider into its operations – this means that the outsourcing company stands to gain more than just getting their non core tasks done by the outsource provider.
Yes, outsourcing is great but it is only natural for one to have fears about the whole thing, here are 3 major concerns about outsourcing and how to ward ‘em off.
1. Competencies
Yes, this is a major concern for anyone who is considering outsourcing their company tasks. The questions that usually go through one’s mind are:
• Is the outsource service provider really competent to deliver quality service(s)?
• Is the outsource provider ISO9000 compliant?
• What are some of the procedures the outsource provider employs in order to ensure that they deliver top notch service?
Well, one of the best ways of getting a good outsource service provider is to search for clients’ references – this is considered as the best way to get quality information regarding the competencies of an outsource service provider, because their (clients’) satisfaction will of course guaranty yours too.
2. Meeting Deadlines
This is another concern for people who are seriously considering outsourcing. You will of course need to first find out if the outsource provider is totally quick to meeting the challenge of delivering top quality service to you at the specified time frame.
3. Observance of Labor Laws, State Laws & Regulations
The last thing you want is to be roped-in to issues that will question your moral ascendancy. So you need to make sure that you first ensure that the outsource company you wish to work with operates within its country’s legal tenets. Believe it or not, the non conformance of the outsource company’s ordinances regulations, state laws etc will definitely affect you and your business, if not on legal grounds, then it would affect you on moral decency.
As the client of the outsource service provider, you should go on to ensure your moral ascendancy in employee’s welfare and environmental concerns too.
Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com
Have you ever thought of outsourcing, but you were not sure of when to outsource? Okay, when do you know that it is time to outsource? Well, you should consider outsourcing when you or employees really want to take some time to focus on other areas of your business or core competences. While you are focusing on much more important business functions, the other not-so critical but important business operations can be effectively handled by the outsourcing company. So a great time to seriously consider outsourcing is when you need to:
a. Get access to top professional services
b. If you are searching for an affordable way to complete your office tasks or business operations, in a fast and thorough manner.
c. If you do not have the resources to invest in additional or new software, employee, resources, technology etc
d. If it is more affordable to have somebody else do the job than handle it in-house.
e. If the task or operation can be done a lot cheaper in-house, but doing so totally drains resources which could be effective elsewhere.
f. If the task is one that you or your employees actually do not enjoy doing at all.
g. If the skill needed for a particular task is so specialized that it is certainly not practical to have a regular staff do it.
h. If one of your employees is on vacation or out of the office or if you need to leave the office or take a vacation.
i. If you need short-term assistance with a job or project
j. If you just require temporary assistance until you hire a new employee(s).
I Have Made Up My Mind to Outsource, So What Next?
Here are some tips to help you find the right outsourcing company for your business:
Make sure you do your homework.
• You can start by asking companies in your locality for recommendations on very good outsourcing companies.
• Ask people about online companies
• Be sure to contact a Virtual Assistant.
• You can go online and search for the list of top outsourcing firms that provide the services that you will need.
Choose a Compatible Firm
Make sure that you choose a firm that can provide the services that you require. Find out if the outsourcing firm has a contract that can allow you to easily adjust their terms of service in order to suit unforeseen situations.
Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com
Are you a professional, entrepreneur, executive or do you own a small business? Outsourcing can really be of great benefit to your business and or projects. If you are pretty good at taking advantage of outsourcing opportunities or you have chosen to make it a part of running your business operations, it can really prove to be beneficial to your business – you need to understand that you do not have to outsource every area of your business tasks or operations. But there are a lot of companies that have chosen to outsource each day.
If are totally new to outsourcing, you may be a wee bit confused as to:
• Why you need to outsource in the first place
• Who or which company you should outsource to
• Who needs to outsource
• When you need to outsource
• What and when you would need to outsource
In order to help you to get the best out of outsourcing, you will of course need to make the correct decision about outsourcing in order to help you make sure your business gets right on top and stays there!
There are a lot of solo professionals, large and small businesses that are outsourcing today. If you are really not certain about outsourcing, then you will need to analyse these two:
1. Your personal needs
2. Your business needs
You need to figure out if your business needs outsourcing, you can find out by asking yourself a couple of questions:
a. Is my business finding it pretty hard to meet up with client or customer needs?
b. Are you interested in remaining small but still keep a pretty huge market presence?
c. Are you or your business managers still unsure about which business operations or products make money or lose it?
d. Is your business experiencing some challenges that are due to operational issues?
e. Is my business lacking the necessary experience needed to grow by company?
f. Do you have very important projects but short on resources to effectively handle them?
g. Do you have a lot of temporary jobs that typically come in cycles?
h. Is the task or job a routine that is known for wasting time and energy?
If your answer is yes to one or more of the above question, then you will need to consider venturing into outsourcing. If you do not want to refer to it as outsourcing, you can simply call it searching for “extra help”. When you make your mind to outsource, you are certainly not losing control of your business you are simply gaining a partner to help you grow your business, a person that will help you manage your business better.
Outsourcing can effectively help you to achieve the following:
• Help meet the needs of clients or customers all the time.
• Successfully overcome operational challenges.
• Help you make huge market presence, particularly for those who still want to remain as a small business.
• Get professional services and resources at an affordable cost
• Help relieve business stress and help you focus on other important stuff.
Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com
Outsourcing your client support duties with an overseas virtual assistant will save money for your business. Learn more about taking your company to the next level: 123Employee.com
Email marketing is the key to selling more products and keeping your business image fresh in the minds of your customers. Email marketing creates a rapport and trust with your clients that increases the customer service level you need to compete in this tough economy.v Are you there for your customer? Do they have access to your information about your products and services? What additional services can you provide to monetize your business further? What new services can you sell them down the road?
These are the solutions that a good email marketing program can provide. But this can be very time consuming. Consider outsourcing as a way to cut labor costs when implementing an email marketing strategy, and put your marketing on automatic while you are busy deciding what major business strategies will grow your business for the future. Outsourcing provides the peace of mind that you need to know that important tasks are taken care of in a professional, yet inexpensive manner.
Imagine how much your business can grow when dutuies such as email marketing, researching, social networking and customer service are taken care of for as little as $5.00 an hour! This not only means larger profits for your business but the growth strategies it needs to compete with the big dogs. A strong marketing campaign is what the big firms rely on to keep their brand fresh in the minds of consumers, build a strong customer base and sell additional services down the road. Don’t be left behind! It is critical now more than ever that your company takes it’s marketing to the next level. Outsourcing these
marketing tasks will give you the opportunity to market like the big guys and stay a part of your customers lives and mindset.
Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com
