The process of outsourcing work abroad has really manifested, especially in areas of customer services. A lot of companies are starting to invest in foreign call centres and other training facilities across the world in order to benefit from untapped labour. You can effectively outsource your customer service department whether at home or abroad as long as you follow the proper steps.

Place temporary and part-time employees in your customer service centre, in order to reduce your payroll. You will of course notice that your call centres will experience a much higher amount of traffic during the holidays, and would experience a dip in call volume during other periods of the year. In order to keep up with seasonal service demands all you have to do is to outsource jobs to placement services. You can write a script for every customer service rep that is very easy to read. You can even hire high school graduates instead of hiring graduates by simply using a repetitive service formula that is quite simple to learn. Experts will advise that you search for a reputable outsourcing company where you can get professional service. An outsourcing firm will provide top quality compelling scripts and operators that will appease even the most difficult clients or customers – an inexperienced high school graduate may not have the skill to do this.

You can cut down on training costs by simply using well experienced customer service representatives to help train new employees. You can use a “shadowing system” and assign new group or team members to follow their well experienced colleagues as they expertly field customer service queries. When you outsource your customer service to a competent and reliable outsourcing firm, you will not have to worry about training new staff, leaving you with more than enough time to concentrate on your core business.

You can avoid new building expenses and the cost of renovation of old building by renting customer service space which was previously owned by a similar business.But the truth is how many buildings are previously owned by a business similar to yours? Agreed, it is a rather smart idea, but a much smarter idea is to employ the services of an outsourcing firm. You do not have to worry about renting an office space or buying expensive communication equipment or even hiring a professional customer service representative.

Make sure that you choose a reliable and competent outsourcing company for your customer outsourcing needs.

Daven Michaels

It is no secret that China has already become a major importer of consumer and industrial products. In a short time, India is most likely to do the same. Outsourcing has really proved successful in history. Back in the early nineteenth century, the United States was a poor developing nation. The European capital helped in financing our railroads, canals and even new factories while workers in the United States started to produce products that competed with European production. Since the markets were relatively open and also competitive, Americans and Europeans benefited greatly from the process. Job creation and economic growth took place on both sides of the Atlantic Ocean. Presently, service providers abroad require American made computers, software, telecommunications and equipment. These countries also obtain financial, legal and marketing services from the United States.

There are some jobs that simply cannot be outsourced because personal contact is important in some business activities. It will take domestic companies to tailor new products and or services to the needs of local clients or customers. Yes, a lot of the people we work with regularly remain really close by – we normally don’t take long trips in order see our dentist, lawyer or doctor unless we want to for reasons best known to us.

The United States Labor Market
You will notice after sometime that more new jobs will be created than outsourced in the United States. The United States has a very open labor market – this characteristic is basic to the country’s economic vitality. About 1,000,000 employees are tired or simply quit every week and an equal number is immediately hired in their place. Agreed, it is much harder to lay off employees in Japan, Europe than in the United States. Although, due to the present global financial crisis, employers are a little bit reluctant to take on new workers. In striking contrast, employers in the United States are much more likely to employ personnel – and they usually do. Also keep in mind that a lot of foreign companies still come to set up operations in the United States and hire Americans to work in theses offices.

So, it is very simple: the United States is a country that creates new jobs than Japan or Europe combined. America also has the highest proportion (about 66 percent) of the population in the labor force of all industrialized nations – the United States unemployment rates are really below Europe’s.

Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has  been honored more than any other individual or  outsourcing organization. You can get more  information on outsourcing by visiting www.123Employee.com

90 percent of American’s have encountered outsourcing in one way or the other. The outsourcing of America’s information technology jobs to other foreign nations such as India is really good for the United States’ economy and will create new employment opportunities. Now, this is the part where you say “oh, I bet it will!”

Outsourcing or offshoring will help add about 124 billion dollars to the United States and will also create 317,367 new employment – this information is according to a study that that was conducted by a research company and was sponsored by a leading and trusted Information technology trade group IT Association of America.

Outsourcing is really far from being an economic disaster that will wash away domestic information technology as some people believe – global outsourcing helps firms become much more productive and competitive. The money produced via global sourcing is invested in the following:

• Market expansion
• New goods/products and services
• And most importantly, the money is used to increase real wages for United States employees.

Although offshore information technology services and software outsourcing has sort of displaced and might continue to displace some workers in information technology services and software occupations, the increased activity will create a wide variety of new jobs in both IT and non-information technology.

As the advantages compounds over a period of time, the United States’ economy operates a lot of more efficiently, creates more than two times the number of jobs than are actually displaced, attains a much higher level of output and also increases the average real wage. Many reports have shown that the benefits of outsourcing (especially information technology) sure contributes significantly to the real United States’ gross domestic products – in 2003, it added 33.6 billion dollars.

There are so many people who have been belly aching especially when they hear the word “outsourcing”, but the truth is that it is not ruining our economy, it is actually helping it for crying out loud! Outsourcing is really a vital link to effectiveness and labor market flexibility. It is important to have some freedom to outsource because whether we choose to believe it or not, the target of outsourcing changes over a period of time.

Outsourcing can really save on cost, increase efficiency, improve company flexibility, help improve company focus – for smaller companies, it would help to level the playing field with large corporations and also reduce business risks.

Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com

Everyone outsources! Unless of course you are Robinson Crusoe (you reside on a deserted island on your own). C’mon most of us outsource repairing our vehicles to our mechanics. We outsource the mowing our lawn or running of errands to some teenager who leaves down the street or pay a professional gardener.

In a nutshell, outsourcing is not just good but great – we simply cannot do everything all by ourselves. You really do not need to own a cow if you want milk, if you catch my drift. Thanks to the fact that industrial revolution was solidly built on increased specialization.

Really, the controversy over “to outsource or not to outsource” is totally xenophobic and protectionist! Certain people think that outsourcing is totally great…wait for it…as long as it is carried out by American indigence. But these certain people believe that if foreigners do the outsourced tasks, then it is a definite no-no – particularly if the people handling the outsourced task are of a certain color. If that is not racism, I honestly do not know what is! Their borderline racist behavior should NEVER have a place in a globalized economy.

When top footwear companies outsource its manufacturing to a plant in the heart of Malaysia or a top bank outsourcing its customer service to a call center located in India, the American customer totally wins, how?! We get cheaper goods and also help to create markets for products and services abroad as well. Keep in mind that the United States has a colossal trade surplus in services and IP (intellectual property). Unlike manufacturing, people in countries with growing are the ones that can afford IP or services – so, it is really in the best Interest of the United States to assist other economies through trade. You need to understand that the United States is helping these countries through trade and not aid, which is the best way to create a universal economic expansion.
One of the myths of outsourcing that really drives me nuts is that programmers in the United States are losing their work to offshore outsourcing companies. This is absolutely ridiculous, think about it, No American C++ or Java programmer who knows his or her onions has had their job outsourced. But if you are a COBOL programmer and you have been too lazy to have your skills updated, then you might be at risk. Well, look on the bright side, you may not be at risk because the COBOL market is shrinking fast and the Java market is growing rapidly.

Outsourcing is good for America and it is also good for nations that also take part in becoming our off-shore partners.

Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com

Cost of initial migration

The very best method of mitigating the concern of major upfront expenses is via a transparent and closely aligned partnership. Both parties can work together in order to construct a business case that will satisfy both sides; for instance, the initial cost can be reduced in exchanged for a multi-year commitment that will enable the outsourcer to effectively make the required investments on behalf of its clients.

• The fear of losing control
Hmm, the loss of control can be easily tackled in a similar fashion with in-house departments. There should be strict policies and procedures implemented in order to ensure satisfactory compliance. One other great way of looking at it is that the effective separation of duties via an outsourcing partner even allows for an increased, instead of diminished control.

• Intellectual property matters
In a case where intellectual property is a major concern, particular clauses can be written down into agreements in order to ensure protection. Well defined audit procedures that strictly adhere to compliance can be set up prior to the outsourced relationship start.

Other legal resources include the following:

– Non-compete
– Non-disclosure
– Copyrights
– Patents

The ROI of Outsourcing Has Not Yet Been Proved
Quite the contrary, components of ROI outsourcing has been shown over and over again. Actually, the best arbiter – The Marketplace – sure seems to have given outsourcing a resounding two thumbs up. Far beyond effectively reducing head count and staff overhead, additional advantages such as faster time to market and well improved quality of the finished product can surely achieve ROI of more than 400 percent in some cases.

These days, the question is definitely not if you will consider outsourcing, instead it is when and how do you plan to outsource.

Now that the myths of outsourcing have been explained, you will discover that there really is no cause for alarm as long as you know what you are doing. The most constant thing in life is change and it would be a real pity if you are unwilling to yield to positive change. There are still a lot of business owners who still think that outsourcing is meant for big firms and not for the small companies – well, these business owners are absolutely wrong, no matter how small your business is, you can sure take advantage of outsourcing tasks that you are not that good at so that your business can thrive.

Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com

The main reason why a lot of people go into business is to make good earnings – unless of course they run a charity organization. There are times when business owners will have to spend a lot of money in order to get leads but all to no avail, and these days a lot of people are becoming flier, poster and billboard blind and a lot of people do not watch television advertisements because they are way too busy. Telemarketing has proven to be one of the most effective ways to get potential customers/clients to recognize and purchase your products and or services.

One of the things you need to understand is that handbills, posters, billboards, and TV ads will not respond to questions a potential client or customer might want to ask. As an alternative to running your very own telemarketing department, why not outsource it? If you outsource your telemarketing, especially if your business is still young and growing, you will definitely enjoy the benefits. Yes, boosting sales is usually the ultimate goal of any business venture.

The 3 Key Advantages of outsourcing your telemarketing:

a) A Motivated Staff Boost Sales
Motivated employees help increase sales, period. Top telemarketing outsourcing firms provide experienced sales people who are aware that their own success will depend on their dedication and skill in getting their client(s) the results that they desire.

b) Get Results!
Are you one of those business men or women who do not have the time to deal with personnel and management issues, but only want to get results in your sales department? Then, you will need to outsource your telemarketing needs. The only worrying you will have to do is about getting results from leads, sales and so on. A lot of business owners know that recruiting capable and reliable telemarketing teams is a pretty expensive and time consuming task. When you outsource your telemarketing to a top notch outsource service provider in order to increase sales, you are sure of getting results because the firm will make sure that they recruit and choose a telemarketing team that will be very suitable for your project.

c) You Do Not Have to Deal with Excuses (Yay!)
When you outsource your telemarketing to a competent firm, thankfully, you will no longer have to deal with the following excuses that a lot of workers often provide:
• My car broke down on the street!
• I got held up in traffic!
• I missed the bus
• My dog hid my car keys – well, this excuse is much better than “my grandmother passed away” (for the fourth time?!)
• My kid is ill and I had to take him/her over to my mother’s
• I caught a bad cold etc, etc, etc,

A typical worker’s excuses do not end there – nah ah! You will also have to shell out some money too (something about sick pay?). Yes Siree! Outsourcing sure sounds like music to your ears now, or doesn’t it?

Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com

With the current global financial crisis, every business man or woman would search for ways to cut down the cost of running their businesses. Do you know that some people think that outsourcing is a complete waste of money? Outsourcing services will certainly allow your business to really take advantage of infrastructure, staffing and language capabilities so that your business can reach prospective clients. Do you know that telemarketing is one of the effective ways of informing people about your product and or services? A lot of people are becoming oblivious of posters, banners, bill-boards and other in-your-face kinda advertising. No matter how colorful or sharp your outdoor advertising posters, billboard and banner may be, people do not seem to be aware of them especially in big cities where everyone is of course rushing off someplace. Posters, banners, billboards and the likes will not be able to answer questions that potential clients or customers would want to ask, but your telemarketer can!

Anyone who handles a telemarketing team knows for a fact that it is not a job for any ole Okie from the Muskogee, because it requires considerable experience and expertise, which is why it is a pretty good idea to outsource your telemarketing – just leave it to the pros!

Competent Telemarketing Companies Have the Following Attributes:

a. Experience – When you outsource your telemarketing in order to boost sales, you are certain that you are of giving the job to the people who have enough experience in the business. Telemarketing firms are superb at producing results and getting top notch phone scripts, they are also pretty good at doing the following:
– Increasing sales
– Setting-up calling tactics
– Gathering the information of potential customers/clients over the phone

b. They Know and Follow the Rules – Telemarketing firms do not only know the rules but also follow them concerning phone solicitation, which has been laid down and enforced by state, federal or international agencies. You can also count on the fact that telemarketing firms are bang-up to date on ever changing laws – this will of course prevent your business from inviting any kind of potential liabilities.

c. Break Barriers and Solve Staffing Issues – Outsourcing your telemarketing in order to boost sales, will keep you from worrying about hiring and training additional sales staff so as to fill temporary positions in your company. Another wonderful thing about using telemarketing companies is that they will afford you the chance to reach out to clients/customers in different time zones who naturally may speak a totally different language. If you want your products and or services to attract international clients/customers, or if you just want a 24 hour a day call center facility, all you have to do is to outsource your telemarketing and you will also discover that it is by far, the most cost-effective solution to growing your business.

Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com

People are using local searches now more than ever. When you think of
searching the Internet you think of utilizing big sites such as eBay and
Amazon. People do use these big ecommerce sites to purchase from time to
time, especially for music downloads and physical mail order items. But a
recent survey of a typical consumer’s search habits reveals that they serach
online for local information 3 to 1 over worldwide searching. They look to
the Internet to find hours of operation, directions, specials, coupons and
menus and other information.

Is your business in a place to be easily found online? How much business are
you missing out on because your Internet presence is weak? This is not the
time to be lacking in this new form of advertising, especially when you weigh
the cost effectiveness against print ads and TV commercials. I know how busy
you are running your business and how confusing maintaining a website can be.
That is why outsourcing is the perfect solution to today’s busy business
owners.

For as little as $5.00 an hour you can have your own dedicated Internet
trained virtual assistant to help you with all the tasks that will not only
save your business a ton in labor costs, but also help grow your business.
You overseas rep can create and maintain your social networking, manage your
call center activity and help with billing and inventory control and much
more. Imagine the freedom you’ll have when a professional rep takes control
of these tasks so you can concentrate on the important business decisions!

No matter what kind of business you have or large or small it is, you can
benefit by outsourcing. Your presence on the Internet is more important than
ever now that the way people find local businesses are changing. The Internet
Yellow pages are faster, cheaper and more info comprehensive than the big,
bulky Yellow pages of the past. Offer your customers the experience of knowing
about your business and keeping it fresh in their minds all the time. Find
out how outsourcing can take your company to the next level of marketing.

You can find outsourcing tips in my new book “Outsource This!” Check it out.

Daven Michaels is an award-winning outsourcer and author of the book, “Outsource This!” Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting http://www.123Employee.com/123Employee