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Offshore Outsourcing Philippines – Need an Offshore Outsourcing Company?

Wednesday, November 16th, 2011

Daven Michaels, 123Employee, Outsourcing in the Philippines, Offshore Outsourcing Services, Call Center Services, BPO Services Company, Call Center Services philippines, Philippine Call Center Services, Business Process Outsourcing Services, Outsourcing CompanyOffshore outsourcing has increasingly become a popular aspect of outsourcing. If you need any help with outsourcing part or all your company’s business operations, offshore outsourcing Philippines services are simply reliable. Offshore outsourcing involves hiring a third party organization to carry out specified business functions or operations in a country which is not the place of production of the hiring company’s products.

Some of the business functions that can be outsourced offshore include;

• IT management and functions
• Technical support
• HR management
• General management
• Call center
• …and several other aspects

Basically, the types of offshore outsourcing Philippines services and offshore outsourcing generally include;

• Information technology outsourcing – ITO
• Software R &D – This is offshore software development
• BPO – Business Process Outsourcing. This covers areas such as processing insurance claims and running call centers
• KPO – Knowledge Process Outsourcing. The areas covered under knowledge process outsourcing include functions that require higher skill set.  for example reading X-Rays, executing engineering-related design projects, carrying out investment research on bonds and stocks and handling a company’s accounting functions.

Offshore outsourcing Philippines services are quite renowned, especially in the aspects of software R &D, Programming, Customer Support as well as Data Entry. They cover vast areas as noted earlier.

Of course, there are numerous benefits of embarking on Philippine offshore outsourcing;

1.Improved Capacity for Innovation: offshore outsourcing is a great way to complement inadequate in-country capacity to carry out all or some parts of a country’s business operations. Consequently, when a company uses external knowledge service for its business management increasingly, it achieves enhanced capacity for innovation.

2.Improved Operational Expertise: When a company embarks on offshore outsourcing, it would have access to business operation best practices that would have been very complex or time-consuming to handle in the company’s resident country.

3.Offshore outsourcing Philippines service is also a great aid for a good number of manufacturing industries, in the aspect of gaining competiveness. It has been proven that it pays well for companies to outsource software development and other business areas to countries such as Philippines, China and India. Industries all over the world are highly benefiting from offshore outsourcing services.

4.Cost Saving: this is one of the major benefits of embarking on outsourcing – whether in-country or offshore outsourcing. Most times, it is quite cost-effective and efficient for companies to contract offshore outsourcing vendors compared to doing the same in-country or in-house.

When looking for the best Offshore outsourcing Philippines services, the internet offers you wider search advantage, and you can get to compare offshore outsourcing companies in order to make the best choice. Making the right choice of an offshore outsourcing vendor Philippine would guarantee the most excellent result with offshore outsourcing Philippines services.

Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com

Outsourcing Business – Why Contract an Outsourcing Company?

Tuesday, November 15th, 2011

Daven Michaels, 123Employee, Outsourcing in the Philippines, Offshore Outsourcing Services, Call Center Services, BPO Services Company, Call Center Services philippines, Philippine Call Center Services, Business Process Outsourcing Services, Outsourcing CompanyOutsourcing business operations has become an essential part of today’s business environment. As more and more businesses are learning about the benefits associated with outsourcing, it is increasingly becoming a normal part of an organization to outsource some of its functions, especially those functions that are beyond its core competencies.

If you are asking why an organization should contract an outsourcing company, here are some key benefit areas to assess;

Reduced time to market; there is acceleration of a product’s production or development through the additional expertise or capability brought by the outsourcing company.

Cost Savings: the overall cost of business functions is minimized. It entails scope reduction, re-pricing, quality levels definition, cost-restructuring, as well as re-negotiation.

Commodification; outsourcing business enhances standardization of business processes, brings in enhanced IT operations as well as application services that foster buying a product at the right price, and the outsourced business is able to access services that were originally accessible to large corporations alone due to the cost involved.

Enhancement of Capacity for Innovation: outsourcing is a great way to supplement inadequate in-house capacity. Thus, when a company uses external knowledge service increasingly, it achieves enhanced capacity for innovation.

Risk Management; the best way to approach risk management for certain risk types is to be a partner with an outsourcing business vendor who has a larger capacity to provide the required mitigation.

Access to Talent: when a company embarks on business process outsourcing, it gains access to a larger talent pool, as well as benefit from a sustainable source of skills, especially in science, engineering and information technology.

Tax Benefit; some countries provide tax incentives for the purpose of moving production operations to check high corporate taxes within a different company. Offshore business outsourcing may fall into this category.

Cost Restructuring: the operating leverage measure compares fixed costs to variable costs. So, when you outsource your company’s IT operations and some of your business processes, the balance of the ratio is altered as you experience a shift from fixed costs to variable costs. At the same time, variable costs become more predictable.

Creating leisure time; some of the individuals who outsource their jobs simply want to create leisure time to be with friends and family. It is sensible to optimize your work leisure balance.

These and other benefits accrue to a company or individuals who choose to embark on outsourcing business. Regardless of the size of your business, you can outsource some of the functions to achieve the benefits listed above and more. It is also important to note that choosing the most suitable business outsourcing vendor is the only way to reap the fruits of business outsourcing.

Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com

W3C Compliance through Strategic Website Outsourcing

Monday, November 14th, 2011

Daven Michaels, 123Employee, Outsourcing in the Philippines, Offshore Outsourcing Services, Call Center Services, BPO Services Company, Call Center Services philippines, Philippine Call Center Services, Business Process Outsourcing Services, Outsourcing CompanyWithin the last decade, a major change has taken place when it comes to web development and internet application management. Website outsourcing has become the norm in business, due to the need for cost cutting and streamlining company expenses. But web design and encoding today need to follow certain web standards and guiding principles in order to make the internet a better virtual environment for all users. A company cannot simply outsource this service without thinking twice about meeting the W3C compliance policy.

Although web development is still undergoing a transition period, there are a number of websites who chose to implement these standards even if they are faced with the necessity of outsourcing their website development. With the help of experienced web developers from key outsourcing destinations, support for websites to use and put into action the web standards allowed users to enjoy easy to access websites.

W3C or World Wide Web Consortium create and implement web standards as well as web encoding technologies like HTML, XML, CSS, and other web applications. They are also directly responsible for common internet related issues like web compatibility and access to different types of devices and users including the standardization of web development for future compatibility. Although they are not considered an official web standards implementing body, the joint efforts of different web – related entities allowed for a better development of various web technologies making the internet more accessible and convenient to use.

So for any companies who are planning to outsource their web development requirements, the first step is to make sure that the BPO provider understands the importance of meeting the W3C standards. Due to the fact that the internet is not restricted to a single ownership, assessment and evaluation on how to better improve online applications has to be made with the help of different web related groups in order to come up with standardized solutions and adopting it in the process. Website outsourcing is a relatively new industry however; companies who are seeking for website BPOs must understand all the key aspects of developing a website that is W3C compliant.

So why is it important for website outsourcing to be W3C compliant? The most common attraction for W3C validation is the accessibility of the website. By implementing the W3C standards during the development stage, websites will have more chances for search engine and browser recognition which can be translated into a better online traffic generation. The main reason for website outsourcing is to cut down the cost of the development but this effort will be futile if the newly developed website is not able to generate any traffic mainly because it ignored the standards set by W3C.

And because website developers via website outsourcing will be using a standardized coding system, there will be a great reduction to the time that will be consumed when it comes to website development. Another benefit that can be enjoyed from implementing W3C standards in website outsourcing is website stability. As newer web browsers are being introduced in the market, W3C compliant websites are more likely to be compatible with newly developed web browsers.

Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com

Outsourcing E-commerce Website Development

Friday, November 11th, 2011

Daven Michaels, 123Employee, Outsourcing   in the Philippines, Offshore Outsourcing   Services, Call Center Services, BPO   Services Company, Call Center Services   philippines, Philippine Call Center   Services, Business Process Outsourcing   Services, Outsourcing Company E-commerce web designing and development is a profitable industry and there are lots of companies that offer outsoursing services to clients who are looking for professional web development services at an affordable price. The good thing about this industry is that there are plenty of budding online businesses that are in need of a good web development services for their companies. By tapping into this source, e-commerce outsourcing website development companies are able to rake in a hefty amount of profits using their creativity and skills to come up not only with excellent web design but cost effective and functional web development for the advantage of their clients.

One of the reasons why companies often outsource their e-commerce website development is the overall cost of development itself. Costs are always the issue and companies who are looking forward to saving money in order for their capital be redirected to other more important aspects of running a business can be preserved. The truth is that the cost of outsourcing is far cheaper compared to developing e-commerce website in-house. This means a company can save a lot of money by outsourcing the services third party web developer and still have the guarantee to get the same quality of work.

Building Your Business through Proper E-Commerce Web Development

A lot of people who are into web designing often start at the bottom where they have to develop a good web design for themselves in order to make their business running. This means that you have to begin by making your own web design as a launching pad for your business. However, there are plenty of online businesses that outsource web designing for their companies and this is often the main source of market for outsourcing services. E-commerce websites need to tap directly the market they want to target and this can be done when your website is properly designed according to your goals and objectives. Designing and developing e-commerce website is not like creating a simple web page. There are certain factors that make an e-commerce page successful and this must be taken into consideration during the development stage.

When you outsource your e-commerce website development, you will be able to get access to the latest in technology offered by expert developers. To web development companies that offer outsourcing services often have a wide range of web development specialists for a variety of market niches like information dissemination, site functionality, SEO, accessibility, and other important aspects in effective web development. You can also have access to offshore software development should your company need to integrate custom business applications in your operation.

When looking for web development companies for outsourcing your e-commerce website development, you need to carefully consider their technical knowledge and proper training. Technical expertise and training is often the difference between an effective e-commerce website from a non-functional one. One of the reasons for outsourcing your web development services is to find not only a cost effective solution but also an efficient service that can help your achieve your e-commerce goals. A good web design can earn you a lot of money. But with the right knowledge and creativity, you can be able to develop more than a good web design which will allow you to easily reach your target market and at the same time, provide them with a highly efficient, result oriented service. With the help of a good marketing strategy, the web designing industry can be an excellent source of profitable income and you can save a lot of money from outsourcing your web development requirements.

Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com

Business Process Outsourcing Companies

Thursday, November 10th, 2011

As subset of outsourcing, business process outsourcing involves the contracting of the responsibilities and operations of a particular business process or function to a third party vendor or contractor. Before now, the term was associated with manufacturing organizations like Coca Cola that outsourced a huge source of its supply chain. However, in the present context, business process outsourcing (BOP) is used basically to describe the outsourcing of a company’s operations to business process outsourcing companies.

Daven Michaels, 123Employee, Outsourcing in the Philippines, Offshore Outsourcing Services, Call Center Services, BPO Services Company, Call Center Services philippines, Philippine Call Center Services, Business Process Outsourcing Services, Outsourcing CompanyThe business processes outsourced include in-house or internal business functions such as finance, accounting, and human resources management – these ones are known as back office functions. There’s also a category known as front office outsourcing, the business processes under this category include contact center services which is customer related services. A company can decide to embark on offshore (outside its country of operation) business process outsourcing or contract in-country business process outsourcing companies.

Most times, business process is known as ITES-BPO – meaning Information Technology Enabled Services. Other sub segments of business process outsourcing are KPO – Knowledge process Outsourcing, and LPO – Legal Process Outsourcing. Your company can only benefit from business process outsourcing when the right outsourcing company is chosen.

Why Your Company Would Benefit from Business Process Outsourcing

The Company’s Efficiency is Boosted

The business world is becoming increasingly compliance-driven. It is almost necessary for every business organization regardless of its size, to maintain processes that are deemed necessary, though not contributing substantially to the actual productivity. Since a great deal of these processes require special expertise and skills, most of them are highly time-consuming. As a result, organizations can rarely manage these processes without being distracted from the core business processes.

Thus, business process outsourcing companies help you carry out these processes efficiently, so that you can channel your resources (time and other resources) to your core business. The ultimate outcome is significant time savings, as well as boost in efficiency.

Costs Reduction

Ultimately, a company or firm would achieve substantial costs savings when it embarks on business process outsourcing. Since the entire responsibilities are undertaken by a third party company that has the expertise to handle the entire process cost-effectively, the hiring company will ultimately achieve significant cost saving.
Overall Business Success

The secret is skilled business process outsourcing professionals. This is why you must be thorough when trying to make your choice from the various business process outsourcing companies available today.

Outsourcing has become a necessary part of operating a business since CEOs and business owners discover the cost-effective advantage and other benefits associated with outsourcing. You can make up for skills, facilities and expertise lacking in your organization by opting for business process outsourcing.

Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com

Save Money With Business IT Outsourcing

Tuesday, November 8th, 2011

Daven Michaels, 123Employee, Outsourcing in the Philippines, Offshore Outsourcing Services, Call Center Services, BPO Services Company, Call Center Services philippines, Philippine Call Center Services, Business Process Outsourcing Services, Outsourcing CompanyOutsourcing has become a common term in the business world. A lot of companies now prefer to outsource part or all business activities that would be more cost-intensive for them to run in-house. It may also be that they do not have sufficient facilities to handle such business operations. Business IT outsourcing is one of the most outsourced operations of a company. Of course, IT has become the life-wire of any business – virtually all business operations (customer service, accounting, human resource activities and others) are currently IT-based.

Depending on the nature of the business process and the preference of the organization, a company may decide to embark on offshore outsourcing whereby the outsourcing service provider is resident in a country other than the country where the outsourced business resides. Regardless of its size, every business or organization can outsource part of its activities such as IT Management.

Business IT outsourcing involves outsourcing of a company’s computer or Internet-related business activities. The advancement of internet technologies has made IT outsourcing more effective and efficient, especially the offshore business IT outsourcing. Business IT Philippines outsourcing is as popular as India and China IT outsourcing. The expertise and effectiveness that most Philippines outsourcing vendors have proved over the years have brought fame to Philippines outsourcing services.

Save Money with Business IT Outsourcing

At times, it is more sensible to take advantage of external expertise for carrying out certain business functions in an organization. This is especially true of certain operations that basically require higher skill set – e.g. IT. The outsourcing vendor should be quite competent and specialized in business IT, and you should ensure that there are certifications and satisfactory portfolio to prove the outsourcing company’s claims.

How You Should Go about Your Company’s Business IT Outsourcing

Lower cost is one of the reasons why companies outsource their business IT activities. However, you need to carry out an analysis and costing of what it will take to run and maintain your own in-house IT department. If the cost is substantially more than what the outsourcing vendor is requesting to undertake your business IT operations, then it is quite obvious that outsourcing would be a better option. You need to find out the areas of business IT covered by the outsourcing vendor to be sure your business IT needs would be completely covered.

IT is one of the major aspects of any business or organization. Therefore, do not jump to a business IT outsourcing company without researching company in detail. Specialization in IT related operations and activities is a big plus, and a sign that your company’s business IT outsourcing would yield the best outcome. Also, you need to weigh the other pros and cons of outsourcing in order to make an informed decision.

Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com

Benefits of Outsourcing

Friday, November 4th, 2011

Daven Michaels, 123Employee, Outsourcing in the Philippines, Offshore Outsourcing Services, Call Center Services, BPO Services Company, Call Center Services philippines, Philippine Call Center Services, Business Process Outsourcing Services, Outsourcing CompanyOutsourcing has become a necessary and highly sought-after aspect of most companies’ business operations. Outsourcing involves contracting out a business function, especially one that was previously done in-house, to an independent or external provider. Thus, it may involve two organizations entering into a contractual agreement that would necessitate an exchange of services as well as payments. There are several benefits of outsourcing.

Offshore outsourcing has also increased significantly. This is as a result of improved online technologies that allow the outsourcing company to run its services from virtually any part of the world. All elements of the project can be carried out remotely and delivered digitally. This provides a valuable scale of economy in delivering top quality services at comparatively reduced end-customer prices.

Here are some of the numerous benefits of outsourcing;

Cost Savings: the overall cost of business operations or activities is minimized. It entails scope reduction, re-pricing, quality levels definition, cost-restructuring, as well as re-negotiation.

Focus on Core Business Areas

When a company outsources some aspects of its operations and activities, resources are channeled towards developing the company’s core business. IT is one of the core areas of any business in the 21st century. Therefore, outsourcing this business area would mean channeling resource to the core aspect of the business.

Also, outsourcing some of your company’s business processes would enable key in-house employees to focus on their specialized areas rather than the multi-tasks they were previously involved in. This in return will enhance efficiency and improve the company’s competitive edge.

Operational Expertise: When a company embarks on outsourcing, it would have access to business operation best practices that would have been too complex or time consuming to handle in-house.

Liability Transfer: by outsourcing specific business processes or operations that are beyond its core competencies, an organization chooses to transfer that aspect of liability to the outsourcing service provider.

Enhancement of Capacity for Innovation: outsourcing is a great way to supplement inadequate in-house capacity. Thus, when a company uses external knowledge service increasingly, it achieves enhanced capacity for innovation.

Access to Talent: when a company embarks on business process outsourcing, it gains access to a larger talent pool, as well as benefit from a sustainable source of skills, especially in science, engineering and information technology.

Cost Restructuring: the operating leverage measure compares fixed costs to variable costs. So, when you outsource part or all your business processes, the balance of the ratio is altered as you experience a shift from fixed costs to variable costs. At the same time, variable costs become more predictable.

There are more benefits of outsourcing that a lot of companies have enjoyed over the years, and are still enjoying.

Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com

Outsourcing IT Services: Customizing Software

Thursday, November 3rd, 2011

Daven Michaels, 123Employee, Outsourcing in the Philippines, Offshore Outsourcing Services, Call Center Services, BPO Services Company, Call Center Services philippines, Philippine Call Center Services, Business Process Outsourcing Services, Outsourcing CompanyWith the never ending technological innovation we experience today especially in the field of business software programming, gone were the days when custom software development means using pre – programmed templates for the basic framework of the software application. With the introduction of outsourcing in IT for customized software and business applications, this has become increasingly popular to meet the needs of business owners who are looking for customized solution to improve their business processes. Most key players in IT outsourcing industry started developing customized software to meet the increasing demands of privately owned companies. This is because using custom applications is the most efficient solution for companies to make their operation well-organized, privatized, and more competent amidst the growing need for a more user friendly business environment.

But not all companies can set up their own in-house software development team because of various factors such as the cost of setting up new resources, training, upgrading equipment, and other related factors. Most companies banking their success on operational discretion often have their software development outsourced to IT providers who are well equipped for this field. They then integrate it in their operational framework to improve work processing within the company. Outsourcing IT requirements like software development provides companies with the opportunity of improving their business operation without necessarily increasing their operational cost.

There are a lot of reasons why companies would prefer outsourcing their software requirements for custom solutions rather than buying off shelf software. For starters, the main concept for choosing customized software against generic application is privacy. Being private means there’s no need to license the program no matter how many users the program will be distributed to. Apart from that, only the outsourcing company and the people involved in it have the knowledge with regards to how the software works and its importance to the operational capacity of the company.

When it comes to outsourcing in IT for customized software development, the good thing about this is that it takes less time to configure as compared to in-house software development. Since it will be largely based on the basic framework of the company’s operational services, developing it is a lot easier. There’s no need for the software developer to be concerned about other issues not related to the company’s requirements as long as the specific software requirements have been provided by the client. During the development stage, there is a higher probability that both the company and the IT provider will be able to reach a more effective by – product. This is because they can be able to work out a smooth working relationship all throughout the project duration. Complicated processes including software testing and application, maintenance, and training are also easily implemented as compared to using packaged and generic software for business operational requirements.

The need for customized software integration in the framework of company’s operational procedures allowed most businesses to provide efficient and convenient functionality in addressing the growing demands of the industry. This is one of the reasons why outsourcing in IT has becoming a growing industry due to the increasing demands of various companies for custom business applications.

Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com

Outsourcing Call Center – What Does it Require?

Tuesday, November 1st, 2011

Daven Michaels, 123Employee, Outsourcing in   the Philippines, Offshore Outsourcing   Services, Call Center Services, BPO Services   Company, Call Center Services philippines,   Philippine Call Center Services, Business   Process Outsourcing Services, Outsourcing   Company A call center is a centralized office designed for receiving and transmitting a huge volume amount of requests via phone. A company that operates a call center uses it to administer information enquiries from clients/customers, or incoming product support. Thus, the role that call center performs for an organization requires that outsourcing call center should be done carefully.

How important is a Call Center to a Business?

A company’s call center also administers outgoing calls for clientele, telemarketing, debt collection, as well as product services. A sub call center is the contact center that involves collective handling of faxes, letters, emails and live chat at one location.

Larger part of major businesses interact with their customers via call centers – such companies include customer support firms, mail order catalogue retailers, and utility companies. In some businesses, internal functions are serviced via call centers.

Choosing the Right Vendor When Outsourcing Call Center

Consequently, outsourcing call center should be one of the critical decisions that a company has to make. You want to make sure that you keep in touch with your customers at all times through customer service and coordinate the in-flow and out-flow of information through emails, fax and letter handling. Therefore, choosing an outsourcing vendor that has shown expertise in previous call center outsourcing projects would guarantee best outcome. You would certainly want to research the company appropriately, ensure that they have the technology and capacity of human resource required to deliver satisfactory call center service.

Obviously, one of the reasons for outsourcing part or all of a company’s business functions is the cost-effective feature of outsourcing. However, do not trade quality for ridiculously low cost. If the cost is too good to be true, then it is possibly not true, or you should expect low quality service. Bear in mind that your call center handles important aspects of your business that need uninterrupted flow resulting from deficient facilities or lack of expertise. Therefore, do not settle for the less.

Is the call center outsourcing company well-equipped to deliver quality service? This is very critical. Call center requires a great deal of technology, which is also subject to innovations and improvements. Some of the technologies involved include speech recognition software, support automation text mining, and natural language processing that enhances customer service etc. Thus, when you want to embark on outsourcing call center, a well-equipped vendor would most like deliver the best result in terms of speed, satisfaction, accuracy and general quality of the service.

Just like any other business function, outsourcing call center has a lot of benefits to provide any business – from lower cost, to having access to the best technology, you will be satisfied when you make the right choice of outsourcing company.

Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com

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