Outsourcing companies come in all shapes and sizes, from many different countries and at many varied pricing schemes. But there are some critical aspects that you should pay attention to if you want to get the most from your outsourcing company. Check it out:
1 ) Does your outsourcing company know it’s way around the web? In today’s business environment, a web presence is important to doing a global business. Internet savvy reps are a must!
2 ) Having your reps “Americanized” is very important to your clients. How heavy an accent does your current rep have? And do they clearly understand what expected from a Western style business?
3) Is your rep familiar with the way your company does business? A good outsourcing firm will take the time to get to know their client and their business style intimately.
4 ) Does your current outsourcing firm have Western style management? A reliable firm will have an American on staff to help with communication issues and problems as they arise.
5 ) Is there a way to keep track of your reps on the job? A reputable firm will have live cameras, recorded phone calls and reports that will keep track of their employees efficiency.
6 ) A proper infrastructure such as power, water and phone lines are something we take for granted in the West. A reliable outsourcing firm should be located in a country where this won’t be an issue.
7 ) Is your outsourced rep familiar with popular computer programs such as Word, Excel and other desktop publishing programs and communication systems? This is important in today’s business world.
8 ) Does your current outsourcing firm give you flexibility in payments and packages? You may need only part time help right now, but you’ll need to upgrade quickly and easily as your business grows without a hassle and extra penalty fees.
9 ) Does your outsourcing company keep up to date with their reps training? The Internet changes quickly. How do you know that your rep will have the cutting edge technology to stay on top?
10 ) Some outsourcing firms may only specialize in a couple of things such as call centers or billing services. But this is a small part of what you need to be successful. A good outsourcing firm will have available all the resources to grow your business at every level.
When searching for an outsourcing firm, all of these things should be addressed. Your firm should be a one stop shop of reliable help, technical know how, courteous employees and simple and easy payment plans that do what there are supposed to do…make your life easier.
Visit 123Employee.com where for less than $6.00 an hour, you can have your own dedicate rep that not only will help save your company time and money, but help grow your business. 123Employee has addressed all of your concerns about outsourcing. See how they can help you today.
Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com
How does outsourcing compare to old school advertising? Are you still pouring out tons of cash on high priced print ads that end up in the garbage or radio commercials that people tune out to another station the instant they hear it? Old ways of advertising are notoriously expensive, and they were typically only for the largest companies and out of reach for most small businesses. But that has all changed. The Internet has opened opportunities for everyone.
Did you know for as little as $6.00 an hour you can have your own dedicated outsourced rep? They are trained in creating wide reaching Internet ads that traditional advertising can’t touch. Whether your business is a worldwide endeavor or just a local Mom and Pop establishment, outsourcing has a solution for you. In the old days, you would have to deliver a coupon to your customers or promote an event via print in a newspaper or local magazine. Visitors can now go to a website and get all the information they need to make a decision and print the coupon out on their own printers.
Instead of an expensive television commercials, you can make videos about your business that play on your website and show off products, satisfied customers and staff. The power of videos to sway a consumer decision to purchase is something your business needs now. So you don’t know how to market on the Internet? You say it’s too confusing? Outsourcing is the answer to those worries. And you will save a ton of money over hiring an employee that knows how to do it…they could cost you $15.00 an hour and up for just basic knowledge, not to mention the equipment and benefits that they will need.
Marketing your business on the Internet has never been easier with the help of outsourcing. This is not only the new cutting edge way to market that consumers now expect, this is the recession busting way your business needs to save money. Over half of all searches on the Internet are local. This gives a vast new opportunity to businesses large and small, local and wordwide, to access advertising that once was only available to the big guys. Isn’t it time that your business takes the next step to greatness?
Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com
The Philippines is a country that is well respected and considered as one of the very best outsourcing countries in the world. One of the great things about this particular outsourcing country is the citizens. This country is filled with well educated labor force that can communicate effectively in English. If you are searching for an outsourcing country that will provide your business with a competitive edge especially with front office tasks such as effective customer service and sales.
The Philippines is famous among seasoned outsourcers as a country with a colossal number of very productive, multi talented and highly trainable labor force. Majority of the Filipino outsourcing firms only hire staffs that are very qualified for various outsourcing projects. You also need to know that Information Technology (IT) and support from the Filipino government is a given – this is why top companies already carryout operations in this country.
Are you looking for an offshore outsourcing company where you will find staff for job processes which include telemarketing targeted at customers from countries such as the United States, then you should considered outsourcing this particular telemarketing job to outsourcing firm in Philippines. You need to understand that telemarketing to American based clients will require that use telemarketers who speak the English language impeccably. Reputable outsourcing firms in the Philippines will only employ staff who will definitely meet all of your requirements for your company’s telemarketing department. If you are feeling a little cheap and prefer to hire the services of an outsourcing firm who charge ridiculously cheap fees but provide you with really shabby services, get ready to lose clients and potential clients. When outsourcing your company’s telemarketing, you need to understand that it is really important that prospective clients clearly understand what telemarketers are saying so that these clients can understand what goods and services your company is offering.
Another great thing about the Philippines is that they have a culture of honesty. The majority of the Filipino population are really honest – it is part of their culture. They also understand the American culture very well and are (as mentioned earlier) really hard working people. When outsourcing work to the Philippines, you are sure of getting quality service without spending so much money than you would normally have spent. You can employ a staff on a full time basis to do a lot of online duties for you for around $250 per month – and don’t worry about it, it’s not slave labor because $250 sure goes a long way in the Philippines.
Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com
Remember when outsourcing was a dirty word? It still may be that way for a lot of business people, but this economic situation is dictating that we view our business decisions and future outlook with a new frame of mind. Is going out of business from too high a labor cost and too little revenues part of the future you are envisioning your business? I hope not. Because there are solutions that will make sense to you.
When we think of outsourcing we think of reps in India that sound like they work in a QuickyMart downtown. This is a concern to serious business people who want to take their call center solutions and customer service to the next level. And what about your Internet presence? Moving into the 21st century means taking a long, hard look at how your customers find your services. Searching the web is the quickest way for potential clients to find all the information they need to make a decision on what services they need. From meeting the CEO in an introductory video to researching the financial stability of a company, clients are turning to the Internet for their information. In the past, it was hard to find an outsourcing firm that was web savvy.
But think again.
Knowing that there are outsourcing firms that have moved into the next level of service and where to find them is the solution to your business issues. And providing the cost cutting solutions to make it happen for your business will give your bottom line a breath of fresh air. Lowing labor costs and diving into new, cutting edge technologies to represent your service is exactly what will keep your business not only solvent, but with a future outlook you can depend on. Outsourcing with the right firm is the answer.
There is a new breed of outsourcing firms at your disposal. You need to know where to look and be given the proper information to make the correct decision.You are using the Internet right now to research solutions to your business needs. So are all of your potential customers. Short term or long, outsourcing is the wave of the future. A new breed of customer service rep can change the way you do business forever.
Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.BelowMyPayGrade.com
If you are keen on your own personal development and are intent on achieving success I have a great book to recommend.
Dr Richard Norris, who has helped me on occasion, has written a book entitled, Hoof it! 7 Lessons on Your Journey of Success. Richard has been a competitive athlete, vet, an army officer, and is an award-winning business coach. He knows a thing or two. He has high standards and tends to do things slightly differently.
Unlike other books on success and leadership, Hoof it! is not dry nor does it dish up the same old stuff in the same way as most business books.
Hoof it! is told in the age-old form of story-telling. It is a story about life, leadership, legacy and success told by an orphaned Wildebeest calf named Vic who is mentored by an old bull on the annual migration on the Serengetti. Along the way Vic learns about 7 key lessons about success.
Richard asked for my honest opinion and I think it is a masterfully told story. A few people have even said it would make a great animated movie for the likes of Disney or Dreamworks. I agree.
Hoof it! contains practical lessons we can all learn from. Even better, Richard has added some simple exercises at the end of each lesson so that by the end of the book you will have an action plan to progress your own Journey of Success.
This in one book I will refer to again and again. It is so practical.
Hoof it! is available now. Click here to check it out!
You will likely see me on the site as I have offered a bonus, along with some other thought leaders Richard knows. The value of the bonuses alone is over $2000 — which significantly exceeds the cost of a copy.
Have fun and Hoof it! Buy a copy, take advantage of the bonuses and enjoy your Journey of Success.
It would be great to see Hoof it! as a best-seller on Amazon and even on the New York Times Best-seller List. Richard has been an important contact and I would like to thank him for all the support he has given me. Let’s help him along his Journey of Success too. Tell people about Hoof it! and post your comments at Hoof It! Book.
It is almost impossible for any business not to consider outsourcing especially in this present day and age. In the next couple of years, most businesses will outsource more than 50 to 70 percent of their work and concentrate on their core businesses instead. So, if you are one of those people who still find it pretty difficult to embrace outsourcing wholeheartedly, then be prepared to be kicked out of business by the competition in the next couple of years.
Here are some of Information Technology (IT) procurement and sourcing dos and don’ts that will help you carefully plan your outsourcing tactics:
Clearly Identify the Opportunities for Outsourcing
Don’t for any reason ask the pig about sausages! When you are defining non-core and core services for your company, you will need to gather as much data as you possibly can. You should consider using external assistance in order to help you conduct benchmark studies and also help you identify good areas of opportunity. You also need to consider the help of a supplier in order to conduct a study, this will of course give you the best alignment to successfully market offerings, in addition with drawing on the experiences of the supplier with other clients.
You need to learn from those who have been there before you and this will include suppliers, their clients or customers, the industry analysts and third parties. Make sure that you have sponsorship from higher-ranking leadership in order to drive the accomplishment of the outsourced projects. You need to make sure that you have expert IT procurement and sourcing professionals manage the commercial sectors of your contract. Every supplier has well trained personnel, so why on earth would you want to put amateurs up against them?
When Sourcing Strategy Development
Do ensure that you get all your act together. Make sure that you have the appropriate cross-functional team created in order to carefully assess service alternatives, which includes procurement/sourcing, technical and financial representation.
Contracts and Negotiations
Do make sure that you use contractual terms as the basis for negotiations and also include them in the RFP with a “redline copy” as a clear condition for reply.
Supplier Selection and Assessment
Do ensure that you create and also maintain an environment that will, of course, foster very open, honest communications, transparent and mutual trust. There really isn’t any point working with one you cannot trust either offline or online.
Don’t hire an outsourcing firm without the proper experience or a bad reputation – trust me, you will live to regret it!
Facebook is the 12th largest website on the Internet. With over 175 million active users, it can be a promotional tool that can bring a worldwide presence to your business that was unheard of just a few years ago. The Internet is constantly changing and growing…what can this mean to your business? Do you have the knowledge to make the most from these social networking sites and do you have the time?
When you think of outsourcing, you think of billing, admin tasks, call center staffing and data mining. But a new kind of outsourcing firm has emerged. Not only a firm that saves you money on labor costs, but one that partners with your business to help it grow. One that utilizes the Internet to connect with millions of prospective customers that you sorely need to compete in this emerging worldwide business arena. With the more competetive economy, you can no longer ignore any avenue that will create a solid presence in your market.
When you think of Facebook, you probably think of school kids sharing photos of their prom dance. But like anything that harnesses the attention of 175 million users, savvy Internet marketers are using Facebook to create a powerful online strategy to promote their business. These strategies include uploading videos to show their products, networking with like minded prospects and creating pages that encourage good customer service and branding to keep your business image fresh and in the forefront of customer’s minds. These tasks are not particularly difficult to perform with the proper training and quite easily turned over to an outsourcing firm.
The outsourcing firm you choose makes all the difference in whether or not you are utilizing the Internet to it’s fullest potential. Make sure that when you are researching an overseas rep that they are well trained in social networking. This is where your customers are spending their time…nearly everyday. Building an online image for your business is not as difficult as it can be time consuming. Labor costs for Internet marketing duties can be an issue and finding the trained personel can be an issue as well. The right outsorcing firm can solve both these problems. You just have to know where to look.
Malaysia is a nation known for its very attractive business environment, and up-to-date infrastructure and also for the strong support it gets from its government which in turn has made this country a rising outsourcing option to China and India. The Malaysian government has actually positioned Malaysia as a hub for world class technological innovation and services – which has made many top rated multinationals locate some of their global or regional business’ in this country. Malaysia is also a country that has a much more stable political climate (this is important) which is also effectively backed by regular economic growth which has also made this particular offshore outsourcing nation very attractive for sensitive, high-end uses in the banking and finance industry.
Even though Malaysia is still a nation that is exploring its niche, this country has also established authority as a well respected outsourcing destination. Malaysia’s outsourcing industry has been placed together on drawing investments in third party and also captive outsourcing processes from several leading global organizations that cuts across different verticals – Oil and Gas, Banking, sales, Logistics.
You also need to understand that outsourcing in Malaysia has completely evolved (seriously!) Business owners will be glad to know that this country has evolved into offering a variety of services niche and is even integrated in IT, Business Process Outsourcing (BPO) and data processing in a number of industry verticals.
The Malaysian government initiatives are indeed a principal factor in the driving force behind this country’s outsourcing industry. The backing of the Malaysian government has truly helped to form institutions that effectively (and carefully) manage a variety of roles which range from setting up a small business to kick-starting a big company. In addition to this, the establishment of world class facilities and economic advantages has also contributed to attracting more and more companies to this country.
The turn of the century has indeed seen the rapid rise in the number of offshore outsourcing countries, with many countries across the world trying their very best to cut a larger piece or share of the outsourcing marketplace. Well, it is certainly no secret that India, the Philippines and China are the top three leading outsourcing destinations in the world.
There are also a couple of outsourcing destinations that are making their way to being recognized as outsourcing nations to reckon with. These counties are:
·Kenya,
·Vietnam,
·Nigeria,
·Ghana etc
The aforementioned countries have seen growth from their local outsourcing market
It is absolutely no secret that India is the country that comes straight to the mind when the word “outsourcing” is mentioned – there is even a new NBC television show titled “Outsourced”. The show is centered around a fictional company which has moved its customer service center to “India”.
When you choose to outsource, this will also mean sharing your business’ control and sometimes sensitive data with an outsourced firm. A lot of people simply see outsourcing as the best thing that has happened to the “business world”.Offshore outsourcing is known to assist in the effective use of resources, skills, investment and technology at an affordable rate. Well, according to the survey carried out by Goldman Sachs, since 2001 about 40,000 and 60,000 service division jobs have been moved offshore – they expect the number to rise in future.
Virtually anyone can outsource no matter how big or small your business is. When you choose to outsource, you basically get competitive edge without making any investment on infrastructure. Taking advantage of outsourcing is really the best option when you notice that you are losing focus on the main issues of your business because you spend most of your time on minor but necessary business facts.
The following countries are known for the competitive advantage they offer clients are:
·Philippines
·India
·China
·Canada
·Singapore
·Malaysia
·Brazil
·Kenya
·Czech Republic
·Poland
Yup, India is a country famous for its outsourcing industries as a matter of fact, “Outsourced” is not the only television show that features Indians and outsourcing centers. There are top Hollywood and Bollywood movies which feature characters that work for outsourcing businesses.
India is one of the top outsourcing countries that a lot of organizations seek when they need to outsource Information Technology tasks. India really stands out as a country that many people recognize but the truth is, if you are searching for an outsourcing country that totally understands the American culture, then you can consider choosing the Philippines. An average Filipino understands the American culture, you will be glad to know that they also have one of the best work ethics among the entire top outsourcing countries in the world.
Choosing a good outsourcing destination is the best thing you can do in order to have a pretty strong competitive edge – so, do not settle for any ole offshore outsourcing firm.
Offshore outsourcing is known as the practice of employing the services of an outsourced firm to carryout a couple of business activities in a country other than the nation where the products and or services will be sold. Outsourcing has truly grown at a really fast pace, thanks to the development in the following:
·Modern satellite
·Internet technology
·Better connectivity
·A stable search for affordable labor in order to reduce expenses and achieve competitive advantage.
When a business employs the services of outsourced employees from less expensive countries such as the Philippines, India, Malaysia, China to handle its back office and other business functions; the company can cut down on labor costs and of course have the time to concentrate on its core competencies and thus provide better customer satisfaction.
According to a reliable report, the United States companies have saved about 8 billion dollars – all thanks to taking advantage of outsourcing to a top outsourcing country like the Philippines. There are many developing countries recognized for their outsourcing industries, and are patronized by developed countries such as the United States.
The Philippines
One of the great things about this country is its people. An average Filipino is well educated and speaks fluent English – If you are an American business owner, you will definitely want outsourced employees who speak impeccable English. Outsourced employees from the Philippines are known to be quite excellent particularly in front office operations such as sales and customer service.
The Philippines is a nation that has a really massive pool of productive, multi-skilled and teachable labor force. A large number of Filipino outsourcing firms will only employ staffs that are highly qualified for a variety of outsourcing responsibilities. There are many American owned companies in the Philippines.
If you are seriously searching for an offshore outsourcing company that will certainly provide you with outsourced employees that know their onions when it comes to effectively handling work activities such as telemarketing targeted at customers or clients in the United States, you will need to choose employees who speak impeccable English. A reputable outsourcing company will ONLY hire employees who will successfully meet all your needs for your telemarketing department.
Please note
It is important for prospective customers or clients to hear a telemarketer clearly – this way, they (prospective customers) will be able to understand the kind of products and or services that you offer.
