The Philippines is a country that is well respected and considered as one of the very best outsourcing countries in the world. One of the great things about this particular outsourcing country is the citizens. This country is filled with well educated labor force that can communicate effectively in English. If you are searching for an outsourcing country that will provide your business with a competitive edge especially with front office tasks such as effective customer service and sales.

The Philippines is famous among seasoned outsourcers as a country with a colossal number of very productive, multi talented and highly trainable labor force. Majority of the Filipino outsourcing firms only hire staffs that are very qualified for various outsourcing projects. You also need to know that Information Technology (IT) and support from the Filipino government is a given – this is why top companies already carryout operations in this country.

Are you looking for an offshore outsourcing company where you will find staff for job processes which include telemarketing targeted at customers from countries such as the United States, then you should considered outsourcing this particular telemarketing job to outsourcing firm in Philippines. You need to understand that telemarketing to American based clients will require that use telemarketers who speak the English language impeccably. Reputable outsourcing firms in the Philippines will only employ staff who will definitely meet all of your requirements for your company’s telemarketing department. If you are feeling a little cheap and prefer to hire the services of an outsourcing firm who charge ridiculously cheap fees but provide you with really shabby services, get ready to lose clients and potential clients. When outsourcing your company’s telemarketing, you need to understand that it is really important that prospective clients clearly understand what telemarketers are saying so that these clients can understand what goods and services your company is offering.

Another great thing about the Philippines is that they have a culture of honesty. The majority of the Filipino population are really honest – it is part of their culture. They also understand the American culture very well and are (as mentioned earlier) really hard working people. When outsourcing work to the Philippines, you are sure of getting quality service without spending so much money than you would normally have spent.  You can employ a staff on a full time basis to do a lot of online duties for you for around $250 per month – and don’t worry about it, it’s not slave labor because $250 sure goes a long way in the Philippines.

Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting www.123Employee.com

If you are keen on your own personal development and are intent on achieving success I have a great book to recommend.

Dr Richard Norris, who has helped me on occasion, has written a book entitled, Hoof it! 7 Lessons on Your Journey of Success. Richard has been a competitive athlete, vet, an army officer, and is an award-winning business coach. He knows a thing or two. He has high standards and tends to do things slightly differently.

Unlike other books on success and leadership, Hoof it! is not dry nor does it dish up the same old stuff in the same way as most business books.

Hoof it! is told in the age-old form of story-telling. It is a story about life, leadership, legacy and success told by an orphaned Wildebeest calf named Vic who is mentored by an old bull on the annual migration on the Serengetti. Along the way Vic learns about 7 key lessons about success.

Richard asked for my honest opinion and I think it is a masterfully told story. A few people have even said it would make a great animated movie for the likes of Disney or Dreamworks. I agree.

Hoof it! contains practical lessons we can all learn from. Even better, Richard has added some simple exercises at the end of each lesson so that by the end of the book you will have an action plan to progress your own Journey of Success.
This in one book I will refer to again and again. It is so practical.

Hoof it! is available now. Click here to check it out!

You will likely see me on the site as I have offered a bonus, along with some other thought leaders Richard knows. The value of the bonuses alone is over $2000 — which significantly exceeds the cost of a copy.

Have fun and Hoof it! Buy a copy, take advantage of the bonuses and enjoy your Journey of Success.

It would be great to see Hoof it! as a best-seller on Amazon and even on the New York Times Best-seller List. Richard has been an important contact and I would like to thank him for all the support he has given me. Let’s help him along his Journey of Success too. Tell people about Hoof it! and post your comments at Hoof It! Book.

Daven Michaels,
CEO, 123Employee

It is almost impossible for any business not to consider outsourcing especially in this present day and age. In the next couple of years, most businesses will outsource more than 50 to 70 percent of their work and concentrate on their core businesses instead. So, if you are one of those people who still find it pretty difficult to embrace outsourcing wholeheartedly, then be prepared to be kicked out of business by the competition in the next couple of years.

Here are some of Information Technology (IT) procurement and sourcing dos and don’ts that will help you carefully plan your outsourcing tactics:

Clearly Identify the Opportunities for Outsourcing

Don’t for any reason ask the pig about sausages! When you are defining non-core and core services for your company, you will need to gather as much data as you possibly can. You should consider using external assistance in order to help you conduct benchmark studies and also help you identify good areas of opportunity. You also need to consider the help of a supplier in order to conduct a study, this will of course give you the best alignment to successfully market offerings, in addition with drawing on the experiences of the supplier with other clients.

You need to learn from those who have been there before you and this will include suppliers, their clients or customers, the industry analysts and third parties. Make sure that you have sponsorship from higher-ranking leadership in order to drive the accomplishment of the outsourced projects. You need to make sure that you have expert IT procurement and sourcing professionals manage the commercial sectors of your contract. Every supplier has well trained personnel, so why on earth would you want to put amateurs up against them?

When Sourcing Strategy Development

Do ensure that you get all your act together. Make sure that you have the appropriate cross-functional team created in order to carefully assess service alternatives, which includes procurement/sourcing, technical and financial representation.

Contracts and Negotiations

Do make sure that you use contractual terms as the basis for negotiations and also include them in the RFP with a “redline copy” as a clear condition for reply.

Supplier Selection and Assessment

Do ensure that you create and also maintain an environment that will, of course, foster very open, honest communications, transparent and mutual trust. There really isn’t any point working with one you cannot trust either offline or online.

Don’t hire an outsourcing firm without the proper experience or a bad reputation – trust me, you will live to regret it!

Facebook is the 12th largest website on the Internet. With over 175 million active users, it can be a promotional tool that can bring a worldwide presence to your business that was unheard of just a few years ago. The Internet is constantly changing and growing…what can this mean to your business? Do you have the knowledge to make the most from these social networking sites and do you have the time?

When you think of outsourcing, you think of billing, admin tasks, call center staffing and data mining. But a new kind of outsourcing firm has emerged. Not only a firm that saves you money on labor costs, but one that partners with your business to help it grow. One that utilizes the Internet to connect with millions of prospective customers that you sorely need to compete in this emerging worldwide business arena. With the more competetive economy, you can no longer ignore any avenue that will create a solid presence in your market.

When you think of Facebook, you probably think of school kids sharing photos of their prom dance. But like anything that harnesses the attention of 175 million users, savvy Internet marketers are using Facebook to create a powerful online strategy to promote their business. These strategies include uploading videos to show their products, networking with like minded prospects and creating pages that encourage good customer service and branding to keep your business image fresh and in the forefront of customer’s minds. These tasks are not particularly difficult to perform with the proper training and quite easily turned over to an outsourcing firm.

The outsourcing firm you choose makes all the difference in whether or not you are utilizing the Internet to it’s fullest potential. Make sure that when you are researching an overseas rep that they are well trained in social networking. This is where your customers are spending their time…nearly everyday. Building an online image for your business is not as difficult as it can be time consuming. Labor costs for Internet marketing duties can be an issue and finding the trained personel can be an issue as well. The right outsorcing firm can solve both these problems. You just have to know where to look.

Malaysia is a nation known for its very attractive business environment, and up-to-date infrastructure and also for the strong support it gets from its government which in turn has made this country a rising outsourcing option to China and India. The Malaysian government has actually positioned Malaysia as a hub for world class technological innovation and services – which has made many top rated multinationals locate some of their global or regional business’ in this country. Malaysia is also a country that has a much more stable political climate (this is important) which is also effectively backed by regular economic growth which has also made this particular offshore outsourcing nation very attractive for sensitive, high-end uses in the banking and finance industry.

Even though Malaysia is still a nation that is exploring its niche, this country has also established authority as a well respected outsourcing destination. Malaysia’s outsourcing industry has been placed together on drawing investments in third party and also captive outsourcing processes from several leading global organizations that cuts across different verticals – Oil and Gas, Banking, sales, Logistics.

You also need to understand that outsourcing in Malaysia has completely evolved (seriously!) Business owners will be glad to know that this country has evolved into offering a variety of services niche and is even integrated in IT, Business Process Outsourcing (BPO) and data processing in a number of industry verticals.

The Malaysian government initiatives are indeed a principal factor in the driving force behind this country’s outsourcing industry. The backing of the Malaysian government has truly helped to form institutions that effectively (and carefully) manage a variety of roles which range from setting up a small business to kick-starting a big company. In addition to this, the establishment of world class facilities and economic advantages has also contributed to attracting more and more companies to this country.

The turn of the century has indeed seen the rapid rise in the number of offshore outsourcing countries, with many countries across the world trying their very best to cut a larger piece or share of the outsourcing marketplace. Well, it is certainly no secret that India, the Philippines and China are the top three leading outsourcing destinations in the world.

There are also a couple of outsourcing destinations that are making their way to being recognized as outsourcing nations to reckon with. These counties are:

·Kenya,

·Vietnam,

·Nigeria,

·Ghana etc

The aforementioned countries have seen growth from their local outsourcing market

Daven Michaels

It is absolutely no secret that India is the country that comes straight to the mind when the word “outsourcing” is mentioned – there is even a new NBC television show titled “Outsourced”. The show is centered around a fictional company which has moved its customer service center to “India”.

When you choose to outsource, this will also mean sharing your business’ control and sometimes sensitive data with an outsourced firm. A lot of people simply see outsourcing as the best thing that has happened to the “business world”.Offshore outsourcing is known to assist in the effective use of resources, skills, investment and technology at an affordable rate. Well, according to the survey carried out by Goldman Sachs, since 2001 about 40,000 and 60,000 service division jobs have been moved offshore – they expect the number to rise in future.

Virtually anyone can outsource no matter how big or small your business is. When you choose to outsource, you basically get competitive edge without making any investment on infrastructure. Taking advantage of outsourcing is really the best option when you notice that you are losing focus on the main issues of your business because you spend most of your time on minor but necessary business facts.

The following countries are known for the competitive advantage they offer clients are:

·Philippines

·India

·China

·Canada

·Singapore

·Malaysia

·Brazil

·Kenya

·Czech Republic

·Poland

Yup, India is a country famous for its outsourcing industries as a matter of fact, “Outsourced” is not the only television show that features Indians and outsourcing centers. There are top Hollywood and Bollywood movies which feature characters that work for outsourcing businesses.

India is one of the top outsourcing countries that a lot of organizations seek when they need to outsource Information Technology tasks. India really stands out as a country that many people recognize but the truth is, if you are searching for an outsourcing country that totally understands the American culture, then you can consider choosing the Philippines. An average Filipino understands the American culture, you will be glad to know that they also have one of the best work ethics among the entire top outsourcing countries in the world.

Choosing a good outsourcing destination is the best thing you can do in order to have a pretty strong competitive edge – so, do not settle for any ole offshore outsourcing firm.

Daven Michaels

Offshore outsourcing is known as the practice of employing the services of an outsourced firm to carryout a couple of business activities in a country other than the nation where the products and or services will be sold. Outsourcing has truly grown at a really fast pace, thanks to the development in the following:

·Modern satellite

·Internet technology

·Better connectivity

·A stable search for affordable labor in order to reduce expenses and achieve competitive advantage.

When a business employs the services of outsourced employees from less expensive countries such as the Philippines, India, Malaysia, China to handle its back office and other business functions; the company can cut down on labor costs and of course have the time to concentrate on its core competencies and thus provide better customer satisfaction.

According to a reliable report, the United States companies have saved about 8 billion dollars – all thanks to taking advantage of outsourcing to a top outsourcing country like the Philippines. There are many developing countries recognized for their outsourcing industries, and are patronized by developed countries such as the United States.

The Philippines

One of the great things about this country is its people. An average Filipino is well educated and speaks fluent English – If you are an American business owner, you will definitely want outsourced employees who speak impeccable English. Outsourced employees from the Philippines are known to be quite excellent particularly in front office operations such as sales and customer service.

The Philippines is a nation that has a really massive pool of productive, multi-skilled and teachable labor force. A large number of Filipino outsourcing firms will only employ staffs that are highly qualified for a variety of outsourcing responsibilities. There are many American owned companies in the Philippines.

If you are seriously searching for an offshore outsourcing company that will certainly provide you with outsourced employees that know their onions when it comes to effectively handling work activities such as telemarketing targeted at customers or clients in the United States, you will need to choose employees who speak impeccable English. A reputable outsourcing company will ONLY hire employees who will successfully meet all your needs for your telemarketing department.

Please note

It is important for prospective customers or clients to hear a telemarketer clearly – this way, they (prospective customers) will be able to understand the kind of products and or services that you offer.

Daven Michaels

Have you wondered why on earth you need to use outsourced employees? Or you are simply wondering when it is the right time to outsource? Well, the best time you should consider using outsourced employees is when you or your in-house employees really need to take out some quality time to clearly focus on very important business processes, other not-so-important but critical business functions can be successfully taken care of by the (reputable) outsourced company. So, a really good time to seriously think about outsourcing work is when you need to do the following:

·Gain access to world class professional services

·If you are seriously looking for an affordable way to successfully complete office tasks or business processes, in a really quick and effective way.

·If you clearly don’t have the funds to invest in additional or state of the art equipments, software, technology and so on.

·If you feel it is a lot more affordable to have someone else do the work instead of doing it in-house.

·If the job or functions can be done cheaper in-house, but doing this completely drains resources which is very useful somewhere else.

·If the work process is one that you or your staff – as a matter of fact – don’t derive pleasure doing. Many outsourced employees effectively carryout those tasks that many business people do not find pleasurable to do.

·If the expertise required for a specific job is so specialized that it is not at all practical to let a regular employee do it.

·If one of your staff took a vacation or has to leave the office often or if you need to take a vacation or have to be constantly out of the office.

·If you require short-term assistance with projects

·If you just need brief assistance until you get to hire new staff.

“I would love to outsource to my call center service, but I am worried about what people would stay, I just watched the trailer of NBC television series ‘Outsourced’ and some people where really not so thrilled because they think that outsourcing is bad for the American economy”

Whether you choose to believe it or not, everybody in America outsources work! And who told you that outsourcing is bad for the economy? You obviously have not read my article titled “Is Outsourcing Good for America? Oh Hell Yeah!”

Daven Michaels

Most business owners are well aware of the fact that telemarketing is indeed one of the most affordable and professional ways of getting more business.

If you go on to outsource your telemarketing services, you will definitely notice that it is a successful way of connecting with lots and lots of prospective customers and client than you can meet one on one. Competent outsourced telemarketers offer successful lead generation and help boost the sales of goods and or services at a much more affordable price.

Here are top 2 ways an outsourced telemarketers can do for your business:

i.Help keep Costs Down

It sure makes a lot of sense to save good money on running your business and thankfully you can do this by simply do outsourcing your telemarketing. Instead of paying for an office space to accommodate in-house telemarketers, outsourced telemarketers work from a call center – this way, you will not have to worry about renting an office space. You do not have to worry about spending money purchasing or replacing furniture for the office. You will save loads of cash on buying office stationery, equipment and so on.

ii.Expand Your Business

One of the smart things to do is to outsource your telemarketing to a firm that employs the services of well trained telemarketers who understand not just the American culture but other cultures as well. For example, the NBC television series show, “Outsourced” where the outsourced customer service operators learn and understand the American culture. Another way to reach different people from all across the globe is to hire an outsourcing firm that hires the services of telemarketers from different parts of the world. If you have plans for expanding your business the way it was done a couple of years back, it is going to cost you an arm or leg. Well, the way it was done a couple of years ago involved opening branches of your business in various parts of the world which will involve the following:

·Renting office spaces

·Training staff

·Salaries

·Benefits

·Insurance etc.

Outsourced telemarketers usually get paid for the number of hours they work.And many of them know how to effectively sell your products to customers from all over the world and many reputable outsourcing firms also come up with effective ways to market your products and or services to customers in not just the English language but also in their native dialect as well.

Daven Michaels